Traveler HelpDesk
Reviews and Complaints

One of the travelers could not make the trip because of health reasons. I called the help desk to cancel only one ticket not the whole reservation. They said it was as Non Refundable and they offered a credit, but the scam is the charge you an additional $200, for the credit, when I asked to speak with a manager because the agent was unable to help resolve the issue, he hung up on me. I called again and when I ask to speak with a manager they hung up on me again. Called one more time, agent was also unable to help. Now I’ll have to wait for a manager to call me within 24 hours. Hopefully a competent manager could help resolve this issue. But this company really does feel like a scam. I’ve never had to pay for a credit.

Booked a flight to Paris that showed available clearly at time of booking. Received email confirmation of flight for correct day. 3 months later when I go to look at my itinerary, my flight isn’t there. My flight was no longer an option and they never notified me. They have been promising me a refund of $900 for 5 weeks and nothing is being done, i think this is despicable customer service and I need my money. It’s terrible business practices and they should be banned from travel agencies .

My friend and I purchased our tickets to Las Vegas on August 6, 2022, from Smartfares to depart from Hamilton on December 4, 2022 on Flight #802 and scheduled to return on December 8, 2022, on Flight #745 to Toronto.

We departed on the 4th as scheduled; however, our return flight was cancelled but we were not made aware of this until we got to the airport and were checking in at the desk, and the customer representative told us that there was no flight leaving for Toronto. You can imagine our temperature and stress level rising.

We managed to get through to the booking agent at Travelerhelpdesk and was able to get rebooked on another flight, leaving for Hamilton (which was the only good part) that day.

However, it turned out that we had to pay another fare which was more than the cost of the return ticket we purchased back in August, as well as pay for another checked luggage (which we had paid for when we first booked). We then had to try to make arrangements to have our ride go to the Hamilton airport instead of Toronto airport (1 hour drive) to pick us up.

To say the least, we had a very stressful time and were very upset as, (1) we were not contacted about the cancelled flight before we went to the airport or during our departure or even before our return flight, (2) we were not placed on a return flight being that Travelerhelpdesk was aware of the flight being cancelled, and (3) we did not receive an apology for the inconvenience, stress, and disappointment caused.

We were left stranded during our flight and was forced to make other arrangements on the spot which was very expensive, when this could have been avoided had Travelhelpdesk or Smartfares, as our agent, contacted us about the notice they received from Swoop airline at the time of cancellation.

I bought 2 tickets from Cucuta, Colombia to Buenos aires Argentina on: November 14, 2021. In 3.627,27 US$

Before travel much days before I make a cancelation, they THD (travelers helpdesk) replay me giving me back: 2.580,48 US$.

with the loc: YXKCME

I called a lot, the answer always the same: The airline (avianca) still is not returning the money back...

please help me.

I purchased Business Class tickets from Chile to Spain for my husband and I.

Before the trip I realized that we did not have seat assigned and contacted TravelerHelpDesk.

They said that in order to get seat assigned I needed to pay an extra US$250 per ticket, so, reluctantly I did.

For many days, I received emails saying that they needed extra time to get the seat confirmation from the airline, that there were issues regarding the web page, etc

Since they could not confirm the seat assignments after a few days, I decided to go in person to the local office of the airline (IBERIA) where I found out that the original purchase included the seats, buit since the tickets were purchaed through TravelerHelpDesk they were not able to assign the seat themselves, and that we were going to get the seat at the airport

I requested the money back from TravelerHelpDesk and they refunded me the US$500

By the time the online check-in process was available, I easily got the seat assigned FOR FREE!

TravelerHelpDesk was just trying to "buy" time until the online check-in processwas available and they would have charged me an extra US$500 for NOTHING

I made a Flight Reservation for my daughter and I on July 1, 2022. It was Confirmed. It was a trip to Glasgow from San Diego from Sept 22 - October 6, 2022. Yesterday [protected] they informed me the flight was changed for the same day but from 9:30 am to 7:00pm and we accepted the change. I had also bought Ins. just in case of this happening. A message came back that we would NOT be able to switch nor would we be eligible for the INS. I WAS NOT THE ONE WHO CHANGED MY PLANS (NOR WAS IT BRITISH AIR OR AMERICAN AIRLINES THAT CHANGED THE FLIGHT OR MY PLANS) BUT it was Priceline. I AM now up a creek because it is double the price BUT they still have the same flights I booked originally. An employee of Priceline said he would fix it BUT I would need to give him two days. ? BUT WHY ? I have already paid for all Hotels and House rentals. I have saved up my money for two years to go on this trip. Please help me ! My flight was scheduled in 8 days. I don't know what to do ?

Thank You for any help.

Kathy Claxton

I canceled air flight on 08/09/2022, the refund how the agent said be during 7 days, today is 09/10/2022, and I still didn’t get back money, every time when I called the agent promised that refund be back in 2 days, but still nothing, my PNR 2TBIGW

We booked tickets to India from Vancouver, Canada, cancelled next day because they charged US dollars and so was too expensive. It was within 24 hours. We contacted them right away and they said they will refund. Never received refund for almost 6 months. Then we started calling frequently. They said there will be about $400 penalty which is already wrong since we cancelled within 24 hours. We still agreed. Then they refunded $700 less. We tried calling again and again multiple times, either they hang up or don’t speak, or they just say you will get money in 2-3 days, which never happened. The trip was for January and we are still waiting on the money. Confirmation/booking number is 2I6AH2

Travelers Help Desk is Bad News and I will never do business with them again. I paid $800 for flight reservations but was not able to proceed with

my trip due to the Covid lockdown. When the travel opportunity became available, I tried to rebook the flight but their new price was 3 times higher than before.

They wanted $1600 in NEW money in addition to the $800 that I already gave them. I said "to hell with that!" They refused to refund my money so I ended up "writing off" my $800 as an "education expense" to the university known as Screw U.

I actually saved money by dealing Direct with American Airlines and obtaining a round trip non-stop flight for my wife and me at a total of $1400.

My best advise to you: First check the best deal you can get direct from the airline itself and then compare it with any third party company that will give you a better deal. Just make sure you are not dealing with a scam company like Travelers Help Desk.

Good Luck and Happy Travels.

I booked a flight using this website. I got charged on my credit card for the ticket. I did not receive a ticket before my flight.

When I called about my ticket - there were no flights available so thus I had to PAY MORE for another flight.

I booked the flight tickets for my family in March. It stated that I will receive a confirmation of my booking within 24 hours. However, I didn't receive anything after this period so I felt very insecure and tried to cancel my booking. But when I called them, they said I can't cancel it because it's over 24 hours. Fine. Then I waited for my itinerary. After two days, I received an itinerary but I found that one of my family members' name was not spell correctly (when I made the booking, all names were correctly spell. I have email to prove this).

I called them to correct the name. The staff just cancelled my booking without checking with me. He mentioned he has to cancel the booking first before correcting the name. But the problem was that he couldn't make the booking on the same flight. If I have to book again, I have to pay USD300 each! I insisted that it was not my mistake and I don't accept this situation. After a long talk and escalation to so-called manager, they agreed to give me full refund. But they need to separate this payment into two: cancellation refund + base fare.

In the end, they just returned the cancellation refund and held up the USD750. I wrote to them several times but no answer. No one replied. The staff who guaranteed to give me back all my money simply disappeared.

Please see below email. I have still yet to receive a refund. Kindly return the 47.22 outstanding with immediate effect.

On Thu, 7 Apr 2022 at 20:27, noah wrote:

Hi Ma'am

We are hereby confirming that we'll be going to give you full refund against the reservation and refund amount would be GBP 47.22 And it will be credited back in next 7-10 business days.

Regards,

Noah (Hotel Sales Ex.)

Extn- 1624

Phone No. : + [protected] & + [protected]

Address-4545 Murphy Canyon Road, Suite 210, San Diego, CA 92123

Call 24 hours a day, 7 days a week, Open all holidays

People around the world. Don't waste your money and time doing business with these scammer unless you want to waste your money, better feed a homeless with that money. They are not professional.

Mi familia no puede viajar habana panama hacia Guyana por entrevista al cónsul de USA porq no tiene visa de tránsito a panamá les pedí me devuelvan el dinero y me cancelen el billete y ellos se quedaron con todo mi dinero me cobraron por el ticket 7.377.99 dólares y ellos solo le pagaron a copa airlines 3.211.30 dolares es decir me estafaron y no me devolvieron mis miles de dólares

Sus telef para q sepan quienes son ellos

Alma.m y Joe. M

TRAVELER HELP DESK

[protected]

[protected]

[protected]

Son los responsables de mi gran problema y estafa q me han hecho..

I have bought a ticket from them and got an email saying that the ticket could not be confirmed by the airline and need to call them urgently and get a different one. They said there was only 1 flight left and only 1 seat, which I obviously discovered later that was a scam. They charged me 2599USD for this different flight, when i searched again i found a lot of different options cheaper and the dates i needed. I got a different flight directly for the airline and asked Traveler HelpDesk for a cancellation in less than 24hs which was supposed to be eligible for a full refund. After trying to take ,first half the money and later 500usd in cancellation fee, at the end they said they would give me a full refund via PayPal, which was my payment method. First they said it would take 3-4 days and this is day number 4 with no news from them. I called them today 10 times, when i say the word refund they hang up on me. Now they say the refund is being issued and that will take 3-4 more days. I know they will continue kicking this until the day of the flight and wont refund my money. I need a solution asap.

If I could give 0 stars I would. This company is terrible. I should have read reviews before booking a flight through them. I spoke to the agent and from the time I saw the fare on the site and 8 minutes later on the call the fare went up $150. Then I said no thanks and the agent said they could do it for $90 less. Since it was a trip to see my mom I decided to do it. They then ran my card for not only the original quoted fare but also the discounted amount. I know on the call I agreed to only the discounted amount. I then called talking to the Indian accent customer service agents that finally let me speak to a supervisor also with an accent. He said he would listen to the call and call me back which he did not. I then called back the next day and they said they would only be refunding the discounted fare and not the larger amount. Also that refund would not be back in my hands for approximately 10 days. Worst company ever, do not do business with them. I will be surprised if I actually get my refund in the 10 days. Just use another company unless you want headaches and lies.

Hello, i booked with you guys last year. This has been the most horrible experience. This will be my first and last time ever flogging. Your staff philip M changed my flight from Los Angeles to abidjan to a new flight that’s from Washington to abidjan. I accepted the change because i was under the impression he was only changing my connecting fight. But I’m now realizing there was no flight from Los Angeles to DC to begin with.He just expected me to flap my wings to DC i guess. I have never encountered such discomfort while simply booking a flight. Not only do your staff yell and scream at costumers.They also overcharge for everything. I would either like to get a COMPLETE refunded or get that fixed immediately free of charge.

My question is how exactly do you expect me to get from Los Angeles to Washington DC when i said my departure was in Los Angeles.

I have purchased a round trip ticket to Philippines on 28 January 2022. The airline has made major changes on the schedule that made me request for ticket cancellation on 7th Feb, for the flight leaving on 11th Feb. I have paid USD2071 for the ticket and the agency is not willing to give my money back for refund instead they will give a credit. Now that I am asking for new booking to use the credit, I’m still being asked to pay another USD375 for the tax difference. Ticket nowadays will not cost more than USD800 for a roundtrip ticket from Dubai to Manila.

I hope that authority will take urgent action with this type of company who is taking advantage of passenger like me.

This is literally the worst "agency" on the face of the planet. I have never been so horrified by the disrespect, the deceitfulness, the absolute scum of the earth I have had to deal with through this. DO NOT, I REPEAT, DO NOT LET THEM GET AHOLD OF YOUR MONEY.

They will scam you at every turn, and their policies change every moment...one second they are saying the airline doesn't allow them to do certain things, and the next they say it's an internal policy. ALL LIARS.

They advertise through kayak, which is how I found them...little did I know they would leave me in a situation where my brother is stranded because of COVID and then only offer the solutions of a credit (WITH THEM...HELL NO) for a quarter of the price of the fare, or spend 6x as much on a new ticket.

I don't know where this company is located, but there is nothing more terrifying than being overseas in a foreign country where you don't speak the language and this good ole American company leaves you stranded.