How is WIZZ Air’s rated by travelers?
WIZZ Air’s earns a 1.2-star rating from 143 reviews, showing that the majority of travelers are dissatisfied with their flights.
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The complaint has been investigated and resolved to the customer’s satisfaction.
very disappointing
On 5th February 2009, due to a very bad weather conditions(heavy snow) in England the flight no 742 Luton - Bucharest was cancelled. I have sent all the relevant papers to wizzair.com(e-mails, post and fax) but not response from them. When I phoned them(4-5 times) I been given different e-mails to send my details but none of them replied to me.
The last conversation with them was today when they told me that they can not tell me what to do and what is more when I asked to speak to a Supervisor I been told that "she does not want to talk to you" ...very rude. The Supervisor name is: ANNA FEKET.
I am very dissapointed and frustaded that I do not know what to do to ge my money back after I paid out of my pocket tickets to get back to Bucharest.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
telephone charges and website transaction information.
I am from the US and use credit cards from US Banks. WizzAir is not able to process transactions from US Banks and makes no mention of this on their website.
After unsuccessfully trying to buy a ticket on their website, the only indicated reason was "transaction denied". So I called WizzAir, the call announcement informed me there would be a charge of $0.65 for each minute and a minimum of 5 minutes. My phone charge was $9.90 for 4 minutes. My normal phone rate is $0.022 per minute.
Calling WizzAir to learn why I could not pay for their ticket cost me near $10.
This review was chosen algorithmically as the most valued customer feedback.
ignoring requests and take money from credit card
Gentlemen, as a follow up to my e-mail, I would like to repeat that last aug 3 I made inadvertently two reservations (tg5vad and lgiucf) for the same flight and the same person. the next day you were informed by e-mail that the first reservation (tg5vad) was invalid and you were requested to cancel it. I received no reply from you. why? not until sep 5 when...
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Overview of WIZZ Air complaint handling
WIZZ Air reviews first appeared on Complaints Board on Oct 9, 2006.
The latest review Wizz mobile app and website erro was posted on Nov 13, 2024.
The latest complaint charging for hand luggage was resolved on Oct 19, 2017. WIZZ Air has an average consumer rating of 1 stars from 143 reviews.
WIZZ Air has resolved 8 complaints.
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WIZZ Air emailscustomerrelations1@wizzair.com100%Confidence score: 100%Supportpilotrecruitment@wizzair.com92%Confidence score: 92%odr@wizzair.com92%Confidence score: 92%
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WIZZ Air addressBUD International Airport, Building 221, H-1185, Budapest, Hungary
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 13, 2024
WIZZ Air Category
WIZZ Air is ranked 10 among 221 companies in the
Airlines and Air Travel category
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We flew with wizzair from London Luton to Sofia, Bulgaira. The fight out was great with no problems atall but on the way home it was a different story all together.
They were running 5 minutes late bording everyone and they made it out to be our fault as passengers. When we finally got on the plane, we litterally just got inside the plane and they shut the door and headed off down the run way before we even had a chance to find a seat.
I was travelling with my mum, Dad and brother (who is only 6). all the seats next to eachothe were taken as we were last on the plane so the stewardesses tryed to make my brother sit at the other end of the plane by him self. (Remeber his only 6) he was crying his eyes out and so my dad refused to sit down unless they sat together. Any way a nie couple gave up their seats for them but me and my mum were compleatly seperated!
As soon as we had sat down the plane had taken off (which is illegal, all passengers have to be seated before they can do as much as Taxi!)
We will never ever be using Wizzair again and found it a compleate rip off for the amout they charge fo tickets especially a childs.
wizzair is ### company, people who working in checking desk thinking is wizzair owner, very rude for people and didnt help for people, only make trouble.never fly wizzair again, I tell all my friends dont fly wizzair.I hope so nobody fly is well