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CB Airlines and Air Travel WIZZ Air Service and unfair charging of costs
WIZZ Air

WIZZ Air review: Service and unfair charging of costs

S
Author of the review
7:34 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am filing a complaint about the situation that happened to me on 25/08/2023 at Burgas airport. I had purchased three tickets to return from vacation from Burgas airport to Katowice flight W61262 via Booking.com. On 24/08/2023 I tried to do checkin-in through the page that sent me to my e-mail Booking.com and directly from your website Wizzai.com but it was not possible because the site was blocked at the time of selecting places. In this situation, I decided to leave the hotel early to be 4 hours before the flight at the airport. The proof is the bus tickets, the road from Varna to the airport in Burgas is not the whole 2 hours. I was at the airport in Burgas around 11 o'clock and NOBODY WANTED TO HELP ME with checkin-in! I was told to wait until 13.10 when the check-in would start and then approach the service again, which I did, but then for our check-in and printing 3 tickets we were asked 48 euros per person! It lasted maybe 5 minutes and we were deleted very unhonestly because it was not our fault that we could not do checking-in and we made every effort to do it because we arrived earlier at the airport and did not get help. In my opinion, it was a deliberate action to get extra money from the client, I traveled around the world and this situation happened to me for the FIRST time, at every airport the staff was helpful but not here. It was my first time with WIZZAIR and it will probably be the last, because it is better to choose a slightly more expensive option and not have stress for a few days because I do not go on vacation to get nervous and be humiliated. The proof of my situation are the photos I am sending you. In this situation, I ask for reimbursement of the costs I wrongly incurred, I, for my part, will also inform my bank that I was a victim of blackmail and I had to pay this amount because I would not be allowed to board the plane. I hope my bank will block the funds. The last proof is that I have to write my complaint to this e-mail address because I can not file a complaint directly through you because when I give my e-mail address and password it gets a message that something is incorrect. And when I ask you to send a page to my e-mail where I can reset everything, I am ignored anyway. I have my e-mail and password but I'm treated like an idiot.

THIS IS HOW YOU TREAT CUSTOMERS.

Sebastian Wojciech Raczka - flight W61262 25/08/2023 Burgas BG to Katowice PL

Desired outcome: Refund

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  3. WIZZ Air emails
  4. WIZZ Air address
    BUD International Airport, Building 221, H-1185, Budapest, Hungary
  5. WIZZ Air social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
WIZZ Air Category
WIZZ Air is ranked 10 among 221 companies in the Airlines and Air Travel category
#08 Aeroflot Aeroflot #09 Lufthansa German Airlines Lufthansa German Airlines #10 WIZZ Air WIZZ Air #11 Emirates Emirates #12 Air Canada Air Canada

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