Business Travel Group
Reviews and Complaints

WARNING!Read the fine print!Buy your tickets directly from the airlines! No flight changes can be made. They charged us an extra $7500 on 2 Biz Tickets. So instead of paying $12,000.00 we ended up paying $20,000.00. Total RIP OFF 😡Our son needed emergency open heart surgery! They don’t care! Fine print….no changes! They purchased the lowest level of Biz Class tickets!☝️

Also, DON’T buy travel insurance from this rip off company. Read the fine print! If you get sick, your wife still needs to go on trip alone! Rip off company. Buy from the AIRLINES…not them! Don’t give them a tip either. Jane Taylor works for a scam company!

NOTE☝️The company continues to reply to my review utilizing AI technology! The FINE print this scam company utilizes and doesn’t mention during their sales process is disgusting for both ticket sales as well as their bogus insurance coverage! BUYER BEWARE!’

Check out how many terrible reviews this scam company is receiving daily!☝️

This was my first time using a travel agent to book business class tickets, and hence, I was a bit apprehensive about the whole approach. I checked to the best of my extent if business-class.com is something trustworthy. I worked with Zachary Scola on our tickets and the whole process couldn't have been nicer. The way he guided us through the ticketing process was commendable. The best part was he always replied to our texts and messages. That was one of the major reasons why we went through the process. He also managed to book 10 business class tickets without much hassle and accommodated our requests from time to time. I wish the best to him and business-class.com. We will work with them more in the future.

Relief, jubilation and a feeling of contentment. Business Travel Group and more specifically *** gave me 5 Star treatment. I tried for two days to find the best route with a great price, it was an exhausting experience. I called Business Travel Group and was very fortunate to have *** answer my call. Within 15 minutes he found a fabulous route with the shortest layover time and the savings was shockingly lower than anything I had seen. *** was calm confident and extremely knowledgeable in this task of putting business class routes together. If you want this very difficult process to be handled by a professional do yourself a favor and ask for ***. Make you day and save $ and tons of grief. Happy Travels..

Agent tried hard and was courteous but the overall result took too much time and saved very little. It took 3 voice mails, 2 emails, 1 dropped call by customer Service and 4 days before a person returned my request to buy tickets. I had a voucher from a previous cancelled flight (Covid issues in destination). Much back & forth Result: After applying my $1489 credit, the price for a RT non-stop ***-Stockholm was the same price I could have gotten by booking directly with SAS. A "second chance" try for the site for an RT *** cost even more than I could get on my own because they automatically applied trip protection which I didn't want. All transactions go through third parties with no direct confirmations. Using Business class Air was far too complicated and time consuming.

For a while I was very disappointed with Business class. We had used them on several trips and felt that it was hard to communicate with their agents because of a language barrier. Others tried to cheat us during covid by asking us to pay 4x the fare that we could get on Kayak. Others were inflexible about changing our trip and blamed the airlines. The airlines blamed the booking agent. I had decided never to use them again. However, one agent, *** single-handedly changed my entire perception of Business class. She was eloquent, and empathetic. Instead of saying that the change cannot be done, she asked me to be patient and that she would try. She finally go the change done. She was absolutely wonderful. A God-sent for business class. If I book again with them, I will use her and nobody else! God Bless her soul

I booked a flight a month prior to my selected departure date. I was provided a fair and reasonable price. One day before my flight they canceled my flight because they said the airline, Turkish canceled because of overbooking. I checked the dates I was flying out on Turkish for business class and it was available. They lied. They not only didn't offer to pay the difference to put me on a different day ,they wanted me to pay an additional $2500 for something that was not my fault. I honestly feel they did this on purpose. The flight I was supposed to be on was 3x more expensive than what I paid, and I am sure they sold it to someone else. I am extremely disappointed in them. Horrible customer service. If they canceled or airline did, they are the agency and should have helped me rebook without any fees or fare differences. I WILL NEVER USE THEM AGAIN. *** messed up my reservation, 100%

At first I got a lot of flight options very quickly so I was impressed - then I confirmed it gave my credit card and passport and nothing. I kept asking the rep to call me and she would only text or email me saying I am driving I can't speak (then who can you text and email?). So I got very concerned and when the rep finally called me it came up as a spam call. Needless to say I freaked out thinking this site was all a scam as it was my first time. I kept asking for my confirmation so I can call the airline directly and verify. The gal said oh the airline won't have it because we book it - I said that is not right at all and freaked out again. All in all I think it was a language barrier. I got my confirmation and confirmed it with the airline...I will know for sure once I get to the airport for my flight in 2 weeks.So the company needs employees who can communicate the process a bit more clearly.

Had the pleasure of working with a travel agent on our upcoming trip abroad. Traveling during peak season and waiting until now to book for December 2022, I knew we might face budget constraints, but our agent was a lifesaver! He actively listened, provided numerous options, and secured four business class tickets within our budget and timeframe. His communication was top-notch, always keeping us updated. The only minor issue was a change in itinerary due to a price increase after payment, but it was manageable and incurred no extra cost. It's our first time booking business class, and I was apprehensive about potential scams. However, after reading numerous positive reviews and weighing them against the few negative ones, mostly due to Covid-related cancellations, my confidence grew. I'm hopeful everything will go smoothly and plan to use their services for a summer trip as well!

I used Business-Class.com in November and dealt with A... in Sales, who was very helpful and issued our travel tickets for February, 2022 without a problem. However, when I had to change my tickets due to COVID problems in the country I was travelling to, then I hit a MAJOR SNAG. I then had to deal with customer service, and the help I received was ATROCIOUS! So much so that the customer service representative tried to charge me another $4,000 odd for the same tickets, just changed to another date. He also had me flying into one ***) from overseas and flying out of another state () on the same day at the same time. How I was supposed to get from CA to *** was a mystery! I believe the company, Business-Class.com, are scam artists. My daughter became involved in the situation, and only then, were we both told that the consolidators made a mistake, and I should not have been charged the extra money. 'Once bitten twice shy'. I will never use Business-Class.com again, and my daughter also recommends that no-one else uses them either. AVOID THEM AT ALL COSTS!By the way, I never did pay the $4,000 odd!

I booked a United ticket in Dec 2021 and got a great price which was at a 30-40% discount compared to another airline's prices. The agent also sold me insurance for which I paid over $300, assuring me that it would simplify date changes while maintaining the discounted rates. When I needed to change my dates, it led to a terrible rebooking experience. Rebooking with credit did not offer the same ease as the initial booking. It was impossible to reach an agent by phone, unlike the prompt callbacks I initially received. They took days and multiple follow-ups. The selection and prices of tickets were far inferior to those on United's website. Initially, they quoted a price 50% higher than United's for my new dates. After I showed them United's price and itinerary, they matched it, but I couldn't use my credit. It became apparent that the prices during rebooking were different, and the travel insurance seemed like a scam. In hindsight, rebooking directly through United, even with a fee, would have been more cost-effective than the insurance.

DO NOT USE - horrible customer service. It was easy enough to book my flight through their website. It saved my ~$600 on an international flight. After that it went downhill.One of my connecting flights was cancelled. The only way to modify my reservation was to call them. They are difficult to get in touch with. They assigned an agent to me that never answered his phone and never called me back. After trying several times and explaining my challenges, they transferred me to someone else. I had VERY limited options to find another connecting flight. Why couldn't I fly into an airport *** the airport 9 hours? In the end, they were supposed to change it to the later departing flight - I NEVER got the flight change. I checked my British Airlines reservation and they never made it. Then, I got COVID and needed to cancel my flight. In bed suffering, I had to call them numerous times to try to find out my options. In the end, I couldn't make the trip and had to cancel with limited information.I received a voucher for $1000 less than I paid for the ticket with NO explanation. I don't know if I can only use it to fly into that same original city? Can I fly to another *** destination? So many unanswered questions. I will never use them again unless they improve their customer service.

I contacted Travel Agency at Business Class to book a ticket for my International Trip. I emphasized my preference for a flight plan with a maximum of two stops. We discussed this repeatedly, and the agent assured me they understood. After reviewing several options, I chose a flight with one non-stop leg and a return with two stops. I completed the online booking and payment, aware of the no-refund policy. However, the e-ticket showed a return trip with three stops. The agent dismissed my concerns, claiming a technical stop wasn't a layover, contrary to the airline's categorization. I felt deceived, having paid a $100 tip for service that didn't meet my explicit requirements. I expect the agency to uphold their integrity and refund the tip.

My Name is Nasreen Barry widow of Shahid Barry.I am writing you this in order to get my late husband's refund, which he paid to Mr Alan Martin (Travel Agent) for Business class in Qatar Airways but unfortunately he passed away in Dubai due to Covid -19 ,now I contacted this person and his Manager.I told him that I want to book myself tickets for Dubai and also claimed my husband's refund which is $ 2,775.He told me that he will give me the tickets from my husband's refund amount, He claimed that he will charge me $1,950 for my tickets that was too high for an Economy class.The woman Miss Abraham(Travel Agent) she also agreed that he was not supposed to do like this and I should get the whole refund which Mr Alan owe, at first they agreed and asked me my account # and routing number too and I was told that my money will be refunded and I should get it by 2 to 7 Business days,I waited for 10 days but did not get my refund .I called Alan Martin but did not talk to me. I personally went there,but this person Alan Martin did not bother to came and talk to me.He talked on the phone stating that Qatar Air Line and denied my refund. I called Qatar Air Line and they were shocked to hear this they said it's our policy to refund the total amount to the customer. we even had a conference call with both parties,Mr Alan and his Manager has been giving me run around just to get my husband's hard earned money.I am really exhausted and frustrated with all this.I therefore request you to please have them refund my money and make sure that these people should not run a business if they do not know how to deal with the customer. it's a total rip off. I want to make sure that no other customer has to go through the hard time that I went through to get my own money. I request you to obtain my refund Asap.I am providing you the details of that person and their contact info. Awaiting for your quick response. Nasreen Barry Alan Martin( travel Agent)

Well, the service is excellent. Working with a competent agent is great. I booked with a helpful lady, but her name escapes me. I paid for tickets and tipped generously. However, I noticed the Chicago transfer is tough for the disabled. Reviews indicated poor service at the airport. I requested a reservation change. The agent was off, then on holiday, and I was passed to a colleague. She mentioned a refund for cancellations with a hospital stay requirement, which is impractical. Her lack of consideration was disappointing. I kept calling for assistance without a callback. I canceled my ticket as a member of a certain airline, receiving a $5149.00 credit. Another agent informed me of a $2500.00 rebooking fee. He suggested it might be better to rebook with the original airline but then went silent. Persisting, I reached an outstanding agent who helped me find an ideal flight for a small additional fee and a convenient airport. He earned the highest praise. He emailed me a seat map to accommodate my left leg deformity, ensuring comfortable seating, ample transfer time, and mobility aid. My advice: don't pay until certain, rebook with the same airline to avoid extra fees, check ComplaintsBoard.com reviews, and withhold tips until service meets expectations.

American cancelled our flight and refunded the tickets in full to the agency. They refuse to reimburse me the $22,860. they owe me. Please see attached letter.

Mr. *** (travel agency business-class) refused to give us back our refund of $2,770.00 as requested he is telling me we have to take a (travel voucher refund) or wait until next year June to get a monetary cash refund I informed him due to the corona-virus pandemic our government does not want nobody to travel I also told him I'm a law enforcement officer for the department of health/Police Division and our Mayor requested city worker please not to travel out of the (USA) until the pandemic subside somewhat my wife and I have sent several email to him and he refuse to speak with us or refund our money.

Travel agent booked flights and since flight has been officially canceled by airline and travel agent refuses to issue my refund. On October 30th, I booked travel with JD Morgan of Business Travel Group LLC for a flight from Miami, FL to Rome, Italy on June 9th. As COVID became a pandemic in Italy, we decided to cancel our travel plans. JD said we could cancel our plans but the airline will not issue a credit unless the flight has been officially canceled. I called the airline personally and they confirmed that they would refund once the flight was cancelled and that we would have to receive our refund through the travel agent who booked the flights. Fast forward to May/June and the flight gets canceled. Our family on the same exact flight received their refund from the airline a couple weeks after the flight is canceled. We call JD and tell him our family received a refund and he said it may take longer to process through their company maybe 8 weeks. It is now August 4th and we still have not received our refund of $4,404 for airfare. I called JD Morgan and he told me that it will now be 8-12 months before the airline will issue refunds and that they are trying to slow the refund process to hold the money longer. I explain to him that I know that is not true because our family received refunds and he said that he wasn't sure but he can't help us because refunds are delayed and it will be another 8-12 months. It has already been over 2 months since the flight was canceled. It appears that this agency is being deceitful and holding our money unnecessarily. I would like to file a complaint against this company in hopes that no one else is taken advantage of by their business practices.