Business Travel Group
reviews and complaints

This was my first time using a travel agent to book business class tickets, and hence, I was a bit apprehensive about the whole approach. I checked to the best of my extent if business-class.com is something trustworthy. I worked with Zachary Scola on our tickets and the whole process couldn't have been nicer. The way he guided us through the ticketing process was commendable. The best part was he always replied to our texts and messages. That was one of the major reasons why we went through the process. He also managed to book 10 business class tickets without much hassle and accommodated our requests from time to time. I wish the best to him and business-class.com. We will work with them more in the future.

Relief, jubilation and a feeling of contentment. Business Travel Group and more specifically *** gave me 5 Star treatment. I tried for two days to find the best route with a great price, it was an exhausting experience. I called Business Travel Group and was very fortunate to have *** answer my call. Within 15 minutes he found a fabulous route with the shortest layover time and the savings was shockingly lower than anything I had seen. *** was calm confident and extremely knowledgeable in this task of putting business class routes together. If you want this very difficult process to be handled by a professional do yourself a favor and ask for ***. Make you day and save $ and tons of grief. Happy Travels..

Agent tried hard and was courteous but the overall result took too much time and saved very little. It took 3 voice mails, 2 emails, 1 dropped call by customer Service and 4 days before a person returned my request to buy tickets. I had a voucher from a previous cancelled flight (Covid issues in destination). Much back & forth Result: After applying my $1489 credit, the price for a RT non-stop ***-Stockholm was the same price I could have gotten by booking directly with SAS. A "second chance" try for the site for an RT *** cost even more than I could get on my own because they automatically applied trip protection which I didn't want. All transactions go through third parties with no direct confirmations. Using Business class Air was far too complicated and time consuming.

For a while I was very disappointed with Business class. We had used them on several trips and felt that it was hard to communicate with their agents because of a language barrier. Others tried to cheat us during covid by asking us to pay 4x the fare that we could get on Kayak. Others were inflexible about changing our trip and blamed the airlines. The airlines blamed the booking agent. I had decided never to use them again. However, one agent, *** single-handedly changed my entire perception of Business class. She was eloquent, and empathetic. Instead of saying that the change cannot be done, she asked me to be patient and that she would try. She finally go the change done. She was absolutely wonderful. A God-sent for business class. If I book again with them, I will use her and nobody else! God Bless her soul

I booked a flight a month prior to my selected departure date. I was provided a fair and reasonable price. One day before my flight they canceled my flight because they said the airline, Turkish canceled because of overbooking. I checked the dates I was flying out on Turkish for business class and it was available. They lied. They not only didn't offer to pay the difference to put me on a different day ,they wanted me to pay an additional $2500 for something that was not my fault. I honestly feel they did this on purpose. The flight I was supposed to be on was 3x more expensive than what I paid, and I am sure they sold it to someone else. I am extremely disappointed in them. Horrible customer service. If they canceled or airline did, they are the agency and should have helped me rebook without any fees or fare differences. I WILL NEVER USE THEM AGAIN. *** messed up my reservation, 100%

At first I got a lot of flight options very quickly so I was impressed - then I confirmed it gave my credit card and passport and nothing. I kept asking the rep to call me and she would only text or email me saying I am driving I can't speak (then who can you text and email?). So I got very concerned and when the rep finally called me it came up as a spam call. Needless to say I freaked out thinking this site was all a scam as it was my first time. I kept asking for my confirmation so I can call the airline directly and verify. The gal said oh the airline won't have it because we book it - I said that is not right at all and freaked out again. All in all I think it was a language barrier. I got my confirmation and confirmed it with the airline...I will know for sure once I get to the airport for my flight in 2 weeks.So the company needs employees who can communicate the process a bit more clearly.

Had the pleasure of working with *** on our upcoming trip to ***. Traveling during peak season and waiting until now to book for Dec 2022 I knew we may not be able to get tickets within our budget, BUT *** came through! He was very active in listening, gave us many options and helped us get 4 business class tickets within our budget and timeframe. He was/is very communicative, great at follow up or giving status. Only hiccup we had was once I made the payment they needed to make a change in itinerary bc pricing went up on original. Luckily the change wasnt that bad and we were ok with it and it didnt cost us anything extra. Its our first time using Business Class and I was very nervous about not getting scammed. I read lots of reviews on ComplaintsBoard.com and *** and decided the many positive reviews far outweighed the few negative ones(mostly bc of Covid cancellations). Praying all goes well! And will definitely be using them for a trip in the summer!

I used Business-Class.com in November and dealt with A... in Sales, who was very helpful and issued our travel tickets for February, 2022 without a problem. However, when I had to change my tickets due to COVID problems in the country I was travelling to, then I hit a MAJOR SNAG. I then had to deal with customer service, and the help I received was ATROCIOUS! So much so that the customer service representative tried to charge me another $4,000 odd for the same tickets, just changed to another date. He also had me flying into one ***) from overseas and flying out of another state () on the same day at the same time. How I was supposed to get from CA to *** was a mystery! I believe the company, Business-Class.com, are scam artists. My daughter became involved in the situation, and only then, were we both told that the consolidators made a mistake, and I should not have been charged the extra money. 'Once bitten twice shy'. I will never use Business-Class.com again, and my daughter also recommends that no-one else uses them either. AVOID THEM AT ALL COSTS!By the way, I never did pay the $4,000 odd!

I booked a United ticket in Dec 2021 and got a great price which was at a 30-40% discount on *** Airlines prices . The agent also sold me insurance for which I paid 300$+, telling me that it would be much easier to change dates with them id necessary and I would still get the great discounted prices.I had to changes my dates and eventually led me to the horrible experience of trying to book tickets again. Several things led to the misery - You don't get the same experience at all when trying to reboot tickets with credit. You can't talk to agent over the phone. As opposed to the first time, they call back right away to sort out. They take 3-4 days and several follow *** The prices and selection of tickets is way worse than even what's available on United.com. First they said for the dates I requested the price was 50% more than on United. After I sent them proof of price and itinerary on United, they gave me almost the same price as on United, but I couldn't use my credit. They don't tell you but, it seems to me the prices you get while rebooking is not the same. It seems the travel insurance is pretty much a scam, I think I would have been better off just rebooking through united. They may charge a fee on rebooking, but its the same price as he insurance.

DO NOT USE - horrible customer service. It was easy enough to book my flight through their website. It saved my ~$600 on an international flight. After that it went downhill.One of my connecting flights was cancelled. The only way to modify my reservation was to call them. They are difficult to get in touch with. They assigned an agent to me that never answered his phone and never called me back. After trying several times and explaining my challenges, they transferred me to someone else. I had VERY limited options to find another connecting flight. Why couldn't I fly into an airport *** the airport 9 hours? In the end, they were supposed to change it to the later departing flight - I NEVER got the flight change. I checked my British Airlines reservation and they never made it. Then, I got COVID and needed to cancel my flight. In bed suffering, I had to call them numerous times to try to find out my options. In the end, I couldn't make the trip and had to cancel with limited information.I received a voucher for $1000 less than I paid for the ticket with NO explanation. I don't know if I can only use it to fly into that same original city? Can I fly to another *** destination? So many unanswered questions. I will never use them again unless they improve their customer service.

I contacted Travel *** at Business Class to book a ticket for my International Trip from ***, *** to ***. I repeatedly told him that I wanted a flight plan (outbound and inbound) with only one stop or two at the most, no more than that. We spoke several times and each time I reminded him of that. He stated he understood and that he and his manager were trying to find the best route to meet my needs. He sent me several options and I picked the following option:*** > *** > *** (non-stop) and Return *** >*** > *** > *** (two stops)I was asked to complete the online booking form for this option and pay for the ticket and was told once I submit the booking there will be no refund. I agreed and completed the necessary paperwork. When the electronic ticket was finally emailed to me, I was horrified to find the Return trip was 3 stops instead of 2 (*** >Tokyo > LA > *** > ***). When I confronted *** about this, his impertinent response was S, take it easy. We proceeded very rapidly, and it slipped me by. Its a technical stop, not a layover. The airline clearly categorizes it as a layover on their flight itinerary.*** was deliberately deceitful and devious, knowing full well I would not have purchased that ticket if I knew it had 3 stops. I paid a $100 tip for an agents lies and dishonesty! If the agent and the Company have any integrity, they would return the $100 tip.

My Name is Nasreen Barry widow of Shahid Barry.I am writing you this in order to get my late husband's refund, which he paid to Mr Alan Martin (Travel Agent) for Business class in Qatar Airways but unfortunately he passed away in Dubai due to Covid -19 ,now I contacted this person and his Manager.I told him that I want to book myself tickets for Dubai and also claimed my husband's refund which is $ 2,775.He told me that he will give me the tickets from my husband's refund amount, He claimed that he will charge me $1,950 for my tickets that was too high for an Economy class.The woman Miss Abraham(Travel Agent) she also agreed that he was not supposed to do like this and I should get the whole refund which Mr Alan owe, at first they agreed and asked me my account # and routing number too and I was told that my money will be refunded and I should get it by 2 to 7 Business days,I waited for 10 days but did not get my refund .I called Alan Martin but did not talk to me. I personally went there,but this person Alan Martin did not bother to came and talk to me.He talked on the phone stating that Qatar Air Line and denied my refund. I called Qatar Air Line and they were shocked to hear this they said it's our policy to refund the total amount to the customer. we even had a conference call with both parties,Mr Alan and his Manager has been giving me run around just to get my husband's hard earned money.I am really exhausted and frustrated with all this.I therefore request you to please have them refund my money and make sure that these people should not run a business if they do not know how to deal with the customer. it's a total rip off. I want to make sure that no other customer has to go through the hard time that I went through to get my own money. I request you to obtain my refund Asap.I am providing you the details of that person and their contact info. Awaiting for your quick response. Nasreen Barry Alan Martin( travel Agent)

Well, *** is excellent. If you have someone to work with, it is great.I made my booking with a girl, first name *** (No stars )I got the tickets paid for it gave her a 100.00-dollar tip. After reviewing the itinerary realized that Chigo and *** transfer is challenging for the disabled. Most reviews show a lack of staff and a bit of rudeness at the airport. So, I asked her to change my reservations. Well, one day she was off and then was on holiday and transferred me to another collogue. Plus, she said protection would refund me if I needed to cancel but forgot to mention that only if I spent a day in the hospital. In the US now, hospital admissions have decreased unless you are critical. So that demand is tough to full fill. But I gave her no stars as she was very inconsiderate and not fit to work in this industry.After realizing the situation, I kept calling to see whom I could talk to, but they spoke and said we would call you back for options. No calls came back. In the meantime, I canceled my ticket as I am a member of *** Airlines. I got the credit of $5149.00. I spoke to another agent, and he said that to rebook, I would have to pay $2500.00. Realizing this procedure, he said it would be better if I could rebook on ***. After that, I never heard back. It may be that he was off duty. Very well spoken. Being impatient tried again and got Mr. Best of the best, he stayed on the phone with me, checked flights together, and found the best flight with just $ *** extra and the airport of my choice. Plus found just one stopover for the return flight. I give him *** five stars. He then emailed me the seat map and asked which seats were good as I had a left lower leg deformity. We got the best seats, 2+ hr. transfer time, and mobility assistance. Rules to follow: Do not pay till you are 100% sure. Rebook with the same airlines to further save extra fees.Read reviews on ComplaintsBoard.com. Do not tip them till satisfied.

American cancelled our flight and refunded the tickets in full to the agency. They refuse to reimburse me the $22,860. they owe me. Please see attached letter.

Mr. *** (travel agency business-class) refused to give us back our refund of $2,770.00 as requested he is telling me we have to take a (travel voucher refund) or wait until next year June to get a monetary cash refund I informed him due to the corona-virus pandemic our government does not want nobody to travel I also told him I'm a law enforcement officer for the department of health/Police Division and our Mayor requested city worker please not to travel out of the (USA) until the pandemic subside somewhat my wife and I have sent several email to him and he refuse to speak with us or refund our money.

Travel agent booked flights and since flight has been officially canceled by airline and travel agent refuses to issue my refund. On October 30th, I booked travel with JD Morgan of Business Travel Group LLC for a flight from Miami, FL to Rome, Italy on June 9th. As COVID became a pandemic in Italy, we decided to cancel our travel plans. JD said we could cancel our plans but the airline will not issue a credit unless the flight has been officially canceled. I called the airline personally and they confirmed that they would refund once the flight was cancelled and that we would have to receive our refund through the travel agent who booked the flights. Fast forward to May/June and the flight gets canceled. Our family on the same exact flight received their refund from the airline a couple weeks after the flight is canceled. We call JD and tell him our family received a refund and he said it may take longer to process through their company maybe 8 weeks. It is now August 4th and we still have not received our refund of $4,404 for airfare. I called JD Morgan and he told me that it will now be 8-12 months before the airline will issue refunds and that they are trying to slow the refund process to hold the money longer. I explain to him that I know that is not true because our family received refunds and he said that he wasn't sure but he can't help us because refunds are delayed and it will be another 8-12 months. It has already been over 2 months since the flight was canceled. It appears that this agency is being deceitful and holding our money unnecessarily. I would like to file a complaint against this company in hopes that no one else is taken advantage of by their business practices.