Menu
For Business Write a review File a complaint
Lynx Air Customer Service Phone, Email, Contacts

Lynx Air
Reviews and Complaints

www.flylynx.com

Learn how the rating is calculated

1.0 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lynx Air Complaints 4

ComplaintsBoard
G
1:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Lynx Air Customer service at check in at pearson airport

Yesterday on November 11, 2023 at 4:00 pm at the Toronto Pearson Airport, the check in gate supervisor, Agent Maureen, and employees for Lynx Air were the most disrespectful and rude people ever. Our flight had apparently gotten changed and the Lynx Air supervisor was not providing us with any new information when we had asked her, but was instead making rude and snarky comments about us and said she would kick us off of our flight. She made us miss our flight and we had to fully pay for a new flight without any proper refund for their inconvenience and behaviour.

Read full review of Lynx Air
Hide full review
ComplaintsBoard
A
9:15 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

At gate check in in Calgary, the guest service people said that my personal bag is big and does not fit the sizer so I have to check in my carry on bag since I’m only allowed 1 bag in the aircraft. Paid for my carry on bag upon reservation then charged me another $109 to check in same bag. Told them that my bag will fit under the seat but they still...

Read full review of Lynx Air
ComplaintsBoard
A
9:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

08/20/2023 Ali Khalil We arrived at the airport two hours before my flight, completed check in and went through American Customs. My wife was randomly selected to be checked at customs and was cleared to go through. We made our way to the gate and waited for 2 hours until boarding. We were then called over when the plane was ready to bored and they told...

Read full review of Lynx Air

Is Lynx Air Legit?

Lynx Air earns a trustworthiness rating of 68%

Generally safe, but check closely before sharing details.

Our conclusion: Lynx Air's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

The age of Lynx Air's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Flylynx.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Flylynx.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Lynx Air appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

However ComplaintsBoard has detected that:

  • Flylynx.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The flylynx.com may offer a niche product or service that is only of interest to a smaller audience.
  • Lynx Air protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Lynx Air. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
5:07 pm EDT

Lynx Air Refund from Flight for YYZ to YYC, have yet to receive any refund or compensation.

July 22nd my flight from Toronto to Calgary was canceled, for myself and my daughter. My booking reference was 4T3O20 and my daughters was 2R62XL.

I have not received a refund to my credit card and my refund statement says it was sent. I tried calling the direct line from the Toronto airport to Lynx. I tried calling Lynx 13 times from my cellphone at the airport after 7am when the website states it answers the phone. My daughter received a cancellation email, with the option to get a refund or select a flight at 8pm on the 22nd.

I did not receive that cancellation email so it made it very hard to reschedule a flight as I kept getting a warning saying my itinerary was out of sync.

After I went into manually cancel my flight on the Lynx website, it still stated my booking was out of sync. I could not put my daughter on the 8pm flight without me, so we could not take that flight.

I had to reschedule a flight for $881 each with Porter at 1:45pm on the 22nd. I had a rental car and hotel that I could not cancel and my daughter was scheduled for a housing meeting in Banff as well as starting work in Banff which was the whole point of this trip.

This was a major inconvenience as well as a huge unexpected expense.

Like I previously stated, I have not received any refunds although my bookings state they have been sent. This has been very frustrating trying to arrange for refunds, hours online multiple times without any real answers and no refunds!

Desired outcome: My full refund for our trip of $590.

Read full review of Lynx Air
Update by Coraline73
Aug 12, 2023 8:23 am EDT

Booking Reference 2R62XL

My flight from Toronto to Calgary was canceled and I was offered a flight 12.5 hours later. This was unacceptable and my mom did not receive a cancellation email for her flight. This made it very hard to schedule another flight.

Once my mom went into her booking and manually canceled her flight, she still could not take the 8pm flight as it was stating her itinerary was out of sync.

This made it very stressful to figure out what to do next.

We called Lynx about 15 times after 7am, which is what time the website states they open. No answer, just disconnected. The direct phone at the airport to Lynx was the same thing. No one at the airport was helpful at all.

We eventually had to book a flight with Porter as that was all that was left and it was $881 each compared to $295. I was going to Banff to start working, and my mom had a hotel and rental car paid for so this trip could not be canceled.

This extra expense of rescheduling another flight was very upsetting to my mom as she was going with me to make sure I got there ok, even though she really couldn't afford to go with me in the first place.

Update by Coraline73
Aug 12, 2023 8:25 am EDT

Lauryn Sarah Graci Donohoe, Booking Reference is 2R62XL.

On July 22nd, my flight was canceled from Toronto to Calgary with Lynx Air, I was offered a flight 12.5 hours later. I selected the refund option as my mom was flying with me and she did not receive the cancelation email. This made it very hard to rebook another flight as we were getting an out of sync warning, stating that my mom already had a reservation.

We tried calling Lynx after 7am, would get disconnected, called the direct line from the airport...nothing. This was a very frustrating and stressful situation.

We ended up have to book a flight with Porter Air that cost $881 each instead of the original $295 each, as that was all that was available. We had a hotel paid for and rental car for 5 days so this trip could not be canceled and I was going to start working in Banff.

My mom did receive a refund of $199 from Flighthub but still has not received the difference, although my booking saying its been sent.

To just get a refund seems to not be enough, this added a lot of extra expenses to an already pricey trip!

Hide full review

Lynx Air Reviews 0

Looks like Lynx Air has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Lynx Air, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Lynx Air

Screenshot Lynx Air
Lynx Air is a leading regional airline based in Miami, Florida. The airline offers a wide range of domestic and international flights to and from some of the most popular destinations across the United States and the Caribbean. With its modern fleet of aircraft and commitment to customer satisfaction, Lynx Air has become one of the most trusted and respected airlines in the region.

One of the things that sets Lynx Air apart from other airlines is its focus on delivering exceptional value to passengers. The airline offers a range of affordable fares, making it possible for travelers with any budget to enjoy a safe and comfortable flight. Whether you're looking to book a last-minute flight for a business trip or a long-awaited vacation, Lynx Air has a variety of options that will suit your needs.

In addition to its commitment to affordability, Lynx Air is also renowned for its exceptional service. The airline is staffed by a team of experienced and friendly professionals who are dedicated to making your travel experience as seamless and enjoyable as possible. From check-in to landing, passengers can expect nothing but the best from the Lynx Air team.

If you're looking for a convenient and stress-free way to travel, Lynx Air is the perfect choice. With its extensive network of destinations and commitment to customer satisfaction, the airline is sure to exceed your expectations. Book your next flight with Lynx Air today and experience the difference for yourself!

Overview of Lynx Air complaint handling

Lynx Air reviews first appeared on Complaints Board on Aug 8, 2023. The latest review Customer service at check in at pearson airport was posted on Nov 12, 2023. Lynx Air has an average consumer rating of 1 stars from 4 reviews. Lynx Air has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.7
4 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Lynx Air Contacts

  2. Lynx Air phone numbers
    +1 (877) 897-5969
    +1 (877) 897-5969
    Click up if you have successfully reached Lynx Air by calling +1 (877) 897-5969 phone number 0 0 users reported that they have successfully reached Lynx Air by calling +1 (877) 897-5969 phone number Click down if you have unsuccessfully reached Lynx Air by calling +1 (877) 897-5969 phone number 0 0 users reported that they have UNsuccessfully reached Lynx Air by calling +1 (877) 897-5969 phone number
  3. Lynx Air address
    Box 860 235 3545 32 Ave NE, Calgary, Alberta, T1Y 6M6, Canada
  4. Lynx Air social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.