Vueling Airlines
Reviews and Complaints

13/12/2022

Murcia, Spain

Trying to buy flights

I've had this problem often and it becomes rather silly that Vueling interface accepts my login, but when searching for flights it responds with a never ending rotating circle and goes no further.

They lose my custom a lot because of this. I wonder if they give a damn!

London gatwick to malaga Flight No BA8107 (Vueling airlines)30/7/22 @19.40 arriving @23.20

This flight had more then four hours delay.On my return I put a claim for compensation in.0n 31/8 I contacted BA on 31/8 and they told me to claim through Vueling. I did this on 21/9 case id [protected](my ref No) and case id [protected](my daughters ref No who was 14 then).

On the 30/9 they sent me a secured form to add my bank details to,I did this for both my daughter and myself on the same day.All filled out and completed then sent.On several occasions I telephoned them asking where my money was and every time they told me it was coming and to wait a little longer!On the 26/10 I emailed them asking where was my compensation?I heard nothing back until 5/12. They sent me an attachment with a bank transfer ticket that was nothing to do with me, it was not my account it must be someone else's also the payment was made in June to this unknown person!My flight was in July.

Nuestro vuelo de Barcelona a Mahón el 29 de septiembre fue cancelado (VY2215). Vueling lo reprogramó para el día 30 (VY3712) y nos hizo pasar la noche en el Hotel Sansi Pedralbes. Luego nos llevó un autobús, pero no había ningún autobús disponible en la mañana para tomar nuestro vuelo, así que tuvimos que tomar un taxi. Agradecería pronto el reembolso del taxi (37,65 Euros) hasta el momento.

I have been trying to claim compensation for costs incurred due to a cancelled flight. the details are as follows:

flight VY6624

Code JFTMPW

Email [protected]@onthebeach.co.uk

I have a ref [protected] which was given when I tried to claim for the flights however this wasnt given as the cancellation was due to the weather. but the other costs were what we incurred if we had been put up in a hotel overnight. We were told to make our own arrangements as Gatwick airport had used up all the available local hotel rooms.

Booking reference via Trip.com BE9HHZ

Case number: [protected]

We made a flight booking through Trip.com for a VUELING flight from Gatwick to Rome on 14/11/22 am. We found out through Trip.com two days before the flight that you had cancelled this flight!

London - Rome

Vueling Airlines · VY6229 |Economy

09:20

14 November 2022 London Gatwick Airport S

12:45

14 November 2022 Fiumicino – Leonardo Da Vinci International Airport T1

You offered an inappropriate flight which would have meant we would have lost a half day in Rome/planned trips and a dinner in Rome! We decided that we had to cancel the trip/trips/hotels which has led to much distress.

We filed a refund and had/see below an email from yourself to receive a refund of £67.98

Flight refund

Please note that we were unable to refund your flight through the same payment method you used to make your booking. Please click on this link to go to a secure page where you can enter your bank details so that we can transfer the refund to you.

Case number: [protected]

Booking code: BE9HHZ

Amount pending: 67.98

We have only received £58.01!

Our complaint is that your cancellation has led to

1. Our cancelation the easyJet return flight on 17/11/22 which we did not receive a refund for of £84-PLEASE REFUND

2. We are still waiting for a full refund as we are missing of £9.97 from yourself as promised-see copy of your refund email above-PLEASE REFUND

3. I have sent three emails for last Friday raising this issue and not received one reply. PLEASE REIMBURSE/compensate THE STRESS we have received.

In comparison the EasyJet complaints department reply to emails within hours!

I look forward to hearing from you.

Mark Furness

23/06/2022 I arrived at airport 7.30 for my 10.00 flight from Lanzarote to Valencia booking reference REWR7Z

The day before the flight I had been to the auytamiento to get a Certificado de Viaje and they had given me the Certificado dePadromiento.

I know this was not your problem and my mistake for not checking.

I left the checkin desk and tried to find someone to get me one and send to my phone but to no avail. I then went and asked if I could pay the difference as I already had my seat booked but as I didn't have my certificado de Viaje I could not receive the discount. No one wanted to help me, in fact your handling agent Aviapartner were very rude. After going backwards and forwards from the agents office at the airport and vueling checkin desk I was given the Vueling helpline. One of the numbers didn't work and the other took about 20 minutes to actually speak to someone. After explaining the situation the girl on the phone said there was nothing she could do and stopped the call. I went back to checkin and asked again who I could pay the money to as I have a seat booked and it seems ridiculous that no one wants to accept my money. By this time, I am getting anxious and upset but not once was I rude to any of the staff so I was annoyed at the lack of courtesy shown to me. To the point where a hand was put in front of my face and totally ignored!

I rang the [protected] AGAIN. This time a man came on the phone and eventually said he could accept the payment and I could fly. I gave him my debit card details, the money came out the bank, I got the confirmation e mail and asked him if now I could check in which he replied YES. AGAIN, I went to the checkin desk, the supervisor woman took one look at me and shut her desk down and purposefully walked away. I then went to the other desk who also knew of my previous problem, explained what I had done. She took my DNI put it through her computer and said that the details had not been changed on her computer and there was nothing she could do. I tried to show her the confirmation e mail that had been sent 5 minutes before but she wouldn't even look at it.

She then said that she was shutting down the checkin and left me standing there in tears. I then very sarcastically said the the supervisor very sarcastically "thanks for all your help". This was the one and only time that I was maybe disrespectful (in her view), not mine as the way I was treated and spoken to was dreadful.

I have worked in Customer service all my working life and have never treated anyone this way. I am a member of your Vueling Club and have flown with you on numerous occasions with my DNI and it has been verified on booking so I don't know why this time it didn't work but I accept that this was my error but I would like a refund of the extra money I paid for this flight 45.20. I paid this in good faith and still could not fly.

I booked two flights with British Airways to go from Manchester to Barcelona on the 18th December to return on the 22nd December 2022. Booking Ref PX48SB. Everything was ok until BA said they had cancelled the flight BA8079 and booked us on the flight going out on the 19th December 2022. I paid 119 euros for seats with Vueling on the 1st October for seats 1D and 1C going out on flight VY8749 and seats 1C and 1D coming back on flight VY8748 (I HAVE BOARDING PASSES FROM YOURSELVES). Because we do not want to travel on Sunday 19th December OI called BA yesterday to cancel and this is in process. However because I paid Vueling for the seats direct O have to claim a refund from yourselves. When I key in the booking reference AGDI5D seat [protected] the website is saying these referenced are invalid (BA gave me these reference numbers). I need a refund of 119 euros the amount I paid extra for the seats because BA cancelled the flight it was not my fault That it was cancelled and I therefore am eligible for a refund. Kind Regards Susan Sharp. I do have the boarding passes to prove the seats etc.

Hi,

on my trip with ref nr QCQCUF form Lanzarote to Amsterdam 10.10.22 i had to pay for handluggade while boarding since you did not find my booking on your computer. I ordered the day before 09.10.22 in the Vueling app hand luggade on my name and paid 35 euro. But on boarding I had to pay again 40 euro for the same luggadge.

Please refund my 40 euros asap.

I only have my bank invoise to prove it. look at the attaced file.

please respond at me email [protected]@askerkiroprakto.no

June 18,2022

Flight #VY6206

FLR to LGW 0067 Time Flex

Because my flight from FLR to LGW was canceled I incurred many expenses …

1. Taxi to Milan….$60.00. I could not find any overnight accommodations in Florence. Took a taxi to Milan where I could get overnight accommodations and a flight to CDG the next day.

2. HOTEL NOVOTEL in Milan Linate $219.00….meal at Hotel Novotel $15.00.

3. ITA FLIGHT to CDG on June 19,2022…AZ 358…$211.15…E-TKTO553913394462… seat 6C.

4. Taxi to Best Western Hotel at CDG $47.50

5.Hotel BEST WESTERN ,Paris CDG $219.88 .

6. Taxi to CDG from Best Western at CDG…$48.00… to get my flight to US…

Delta to Atlanta on June 20…

All these expenses were incurred because my VUELING flight from Florence to LGW was canceled..

Thanks for your attention to my reimbursements request. I am 80 years old (traveling alone) and making all these arrangement was very difficult for me. Since I arrived to my home in Belleair Beach, Florida I have attempted many times to contact Vueling…

Have been to web sight- customer service, called +[protected]…. NO ANSWER….and [protected]…

Please address these expenses and contact me. If I can provide further information I will be glad to try to do so.

Barbara Patten Byrd

Belleair Beach, fl 33786 USA

[protected]@yahoo.com

[protected]

I am writing to express my shock at how I was treated by a Vueling official at Santander Airport last week. Just before boarding my flight to Barcelona, the official told me that I would have to pay €40 for my "carry-on" luggage, despite my small bag meeting the criteria to count as a free "under-the-seat" item in terms of its dimensions. I calmly explained this to him and asked him to measure my suitcase. But he refused to do so and insisted rather rudely that I pay, threatening not to allow me onto the flight otherwise. As I had a connecting flight to catch at Barcelona airport, I had no choice but to pay this invented charge.

Up until this experience, I had only enjoyed positive experiences flying with Vueling, so I assume that this behaviour was a one-off and the official was having a bad day. I trust that Vueling will immediately resolve this matter by at least refunding the amount I was wrongly charged, so I won't have to escalate this matter further.

I have photographs of the case in question which I can send. No doubt, the airline themselves can verify the case was indeed the item in question based on camera footage from the boarding gate at the airport.

Thank you for your attention.

06September2022

I bought a basic fair. Before buying, I read the hand baggage policy, which informed me that I could add more hand baggage later. After buying the fair, I tried to add a second hand bag. I bought a 15kg bag. It is completely unclear if I purchased a checked bag or an extra hand bag. I think now that it is likely a checked bag, but there is no way for me to know by checking my ticket. The website needs to be more clear. There is no easy way to contact customer service either.

i was with my wife taking a plane from BCN to BEY on August 11 (booking number:DHB4VD) when the boarding staff closed the gate and refused even to dicuss with us the case and had a very nervous attitude. we contacted our friends who boarded the plane few minutes earlier to check what is hapening and they managed to speak to the plane commander who accepted to open the plane for us. This ground staff pretended that we pushed her and said wrong statement in spanish to the cpatain so he doesnt open the gate again. as a result our children stayed alone for 1 night , we had to incure 16 hours flights and airports to arrive the second day to beirut with 1200 EURO additional ticket costs

as well they removed our baguage from the plane and i lost one of my suitcases and till date no update from vueling

i need a full ticket refund and 1200 EURO and my lost suitcase please

Hello due to our flight Cancellation from BCN airport to Amsterdam on the 17/08/2022. We were very late informed at the airport about our flight cancellation. In fact if we didn't asked to the officials by ourselves after all the hours waiting we won't be inform. The good thing was we were later transfer to a hotel in Barcelona with one meal for each of us in the hotel, and when we got to the hotel we were inform that their restuarant is not operating anymore so we had to go out to eat and paid by ourselves... plus on our way from the hotel to the airport the next day we had to pay taxi by our own because the hotel didn't provide for us... bellow we have attack these receipts for any kindly refund please as we were informed to do so and later claim.

Our flights booking ID from last minutes is [protected]. PNR AK6SNX Flight N° VY2110.

We want refund of our expenses on the single meal we were suppose to be offered for both of us €76.10 + taxi to airport from the hotel 32.95 in total = 109,05 and then the compensation for all this mess of cancellation.

We would be very much greatful if you address to our claims.

Kind regards

Lamin y Patricia.

My doors baggage has not arrived for 27 days. Her vacation completely ruined. She had to keep buying stuff as needed. Vueling says it has found the bag, but that's it. They don'g deliver.

They are not even giving me the airline and tag number with which they sent the bag from Spain to US.

The customer service, I have called every single day, at least once. They say the same thing.

Bag lost on 25th July.

They said they found on 30th July and have sent to US on Aug 5th. Where, by whom, and how can we trace it - No answers and they aren't doing enough to get my bag.

I booked flights with vueling, my last flight, 27th July I booked in a 15 kilo suitcase as they didnt give the option online anymore for a 10 kilo suitcase. I payed 39€!

The suitcase than didnt show up on my online ticket and was nowhere to be found. I called but didnt get someone on the line to help! Waited a few days to see if it would show up on the ticket or in my vueling account later but it didnt.

Nomather what I tried b4 my flight and after I never recieved an answer! Got a human being on the phone or even my booking nr was refused as if it didnt exist, while on the check in it just showed up and I recieved my boarding pass with my new 10 kilo suitcase witch was an option AFTER I payed for the 15 kilo bag! I have payment confirmation plus my ticket for proof of payment and my claim to recieve back my 39€. As this is stealing and there is no way to get through to them I Am really upset and rather pay more money with better airline than their cheap unjust criminal business. I want justice and just get my money back for a service they didnt provide!

Dear Vueling,

On the 1.6.22 around 2pm there was a security issue at Hamburg Airport. The whole of security and the gates had to be evacuated which meant that there was a huge queue when security opened again. I spoke to a member of the Vueling check in staff about the situation and they told me that the flight would wait for the passengers. My flight (booking number: TFYZMZ) was delayed and when it suddenly said boarding I couldn't get through security quick enough as there were a lot of people. There was no announcement for the flight, or the option to get through security faster. When I finally got to the gate, the flight had left without me. There were many passengers in the same situation.I then had to get a train to Berlin, in order take another Vueling flight from Berlin Brandenburg, to get to Barcelona in time. My new booking number was: WGHTVJ. I would like to ask for a refund for the flight as well as the train. I have attached the receipt for the train.Vueling had then booked me on a new flight on Saturday 4.6.22, the booking number is TFYZMZ.  This was also much too late as I had appointments to attend to in Barcelona from 1st - 5th June 2022. The response from customer service was that it does not meet the criteria. I am not happy about this and want my compensation.

We were misled to believe that my 11 years old daughter was able to fly alone by the call centre. I went with her to the airport to check in and they again allowed her to have a boarding pass travelling alone being 11 years old. Passed security and no accompaniment was provided to her, she was alone for 1.5 hours at Gatwick airport. When she arrived, she left the plane, passed security, picked up her luggage and was stopped by the police for 1 hour, remove her passport and refuse to hand her over to family friends who were waiting to pick her up. Again she was accompanied. Yesterday when I called the call centre to request that the return flight is all appropriately organised, they told me that she was not allowed to fly back alone as she is 11 years old. I requested for the company to provide a acompaniment as it was the company's fault all this and that they put my daughter at risk of harm. They refused this. Instead, they advised my husband to go and pick her up to bring her back. For this we had to cancel her flight and rebook it for 2 days later as there are no direct flights on a Monday, same for my husband. All on our expenses. This has completely freaked out my 11-year-old daughter and put her off from flying again. We are very disappointed with Vueling with which I have been flying for the last 15 years or so. Also important to add that the call centre yesterday was telling me that there was no call from me in June recorded in their system, which is a lie as I have it recorded on my phone.. My daughter's booking ref was TII5YD, flying to Almeria from Gatwick on 2 Aug

Dear Vueling Agent - Our booking reference is 4SKC4Q. Our outbound flight initiated 17/06/22. Our inbound flight occurred last Friday, 29/07/22.

My daughter and I flew from FLR to SFO via MAD (FLR-MAD was a Vueling/Iberia flight).

The connection in MAD was not rushed; however, only one of two suitcases arrived at SFO.

However, an incorrect surname and email were entered into the PIB record by an agent. I was able to correct the email address but unable to correct the surname.

This has already been one week without any information about the bag, which has irreplaceable items and my daughter’s entire back-to-school clothing and items.

I am unable to make any progress in contacting Vueling, possibly due to the incorrect information, and Iberia has no news of the bag.

Thank you for your assistance.

My husband and I recently flew from Malaga to Cardiff 30/07/2022, the flight was delayed over 4 hours. I placed a claim in for compensation (case numbers - [protected] & [protected]) as directed by yourselves through the passenger rights link on the email i received.

Booking number - BYWD7F

Flight number - VY1260

However you have responded by saying our claim is not valid as the delay was due to operational reasons. I have a screen shot from the delayed tracker stating technical issues were the reason for the delay, and as you know technical issues are a reason to pay compensation.

I would really appreciate you re opening my claim and honouring please. I will take this further if need be as I feel this is Vuelings fault and i deserve some compensation for the 4 hours waiting on the airport with no information or anyone around to advise.

Booking ref RL2KFH - ALC-CPH 27JUL flight VY1918 - Basic

When we boarded the flight and went to our seats we met a stewardess who told us that we could only be seated with the dog at the window seat ? in our row the window seat was already occupied by a very big person (EVP) and he had no intention to leave his seat - as he said he paid for the seat. The stewardess began to be a little aggressive when we asked what to do and she told us we might have to leave the airplane and ofcourse I started to be angry because I have made the booking according to guidance in your booking system and nowhere I was informed about the dog has to be in window seat and it seems to be unknown at the checkin counter both in CPH and ALC since they did not update our seats. The stewardess continued being very aggressive and finaly the "boss" stewardess came to our row and I told her the fact that it is not our mistake making seat reservation but Vueling is responsible. In the end she managed to clear row 9 ABC and we moved up there. The aggressive stewardess continued to watch us with a angry look during the whole flight