Vueling Airlines
Reviews and Complaints

flight VY8473 on 31/08/2018

On the 31st of August, I've had a flight with vueling to Barcelona at 10pm. At 8:10 pm I receive a message saying that my flight was cancelled (no reasons mentioned). After waiting 2 hours in the queue, they told me I could get another flight the day after with vueling. I would arrive at my final destination at 9:20 pm (Naples). I couldn't agree with the schedule so i've booked with another airline. They told me I would get refund so I'm not entitled to a hotel and I had to remind them they I could get at least a meal.

Today, I receive an email saying that since the flight was canceled due to weather conditions, I am not going to get any refund. So, i've checked online and vueling was the only company that canceled the flight to Barcelona, TAP was flying there 30 mins before. So, the reasons are wrong. I'm ready to take the claim further.

Thank you,
Tiago

Melanie Rees complaint against Vueling Airlines - Flights UB4RYP
I am writing to complain about an issue with a refund for changed flights.

Case Details
Melanie Rees
Bryneglwys, Pyle Road, Bridgend, Mid Glamorgan, CF336HS
Company: Vueling Airlines
Service: Flights - departure cardiff (rescheduled)
Date Raised with Vueling: May 10th, 2018 08:55
Booking reference / flight number: UB4RYP

I have already raised my issue with Vueling a number of times, but my issue is still unresolved, hence my need to involve you in helping to resolve this problem.

Here is what happened: I booked flights for 5 people, the flight was rescheduled and I chose option to refund - The refund from Vuelling is over £600 less than the amount I paid for the booking.

May 1st, 2018
Due to to illness I was unable to enter all passenger details within 72 hours, I asked Vueling if I can keep the flights based on mitigating circumstances and sent a copy of my Dr's sick paper, they have said they are not able to honour my request - the flights were £179 each.

Vueling then changed the flight departure so I selected the ‘regund' option however, the credit from Vuelling is over £600 less than the amount I paid for the booking:
I paid £718.88
Vueling refunded £89.68

The last response I received from Vueling customer services states:
"our company has complied at all times with our Conditions of Carriage and the current European air travel regulation.
Once again, we regret not being able to honor your request. We remain at your disposal for any other doubts or questions"

On 5th June
I emailed Vueling customer services again and received no response.
This is a group booking, currently we are unable to go on our holiday because of this issue and, in addition to the flights we have paid a deposit on accommodation, therefore we loose £1200.
Your support in resolving this matter would be greatly appreciated and we only request that Vueling allow us to rebook the flights we have already paid for.
Yours sincerely,
Melanie Rees

When it happened: May 1st, 2018

I booked flights for 5 people and paid for the option to enter details of 4 passengers. Due to to illness I did not enter the details within 72 hours, I have asked Vueling if I can keep the flights based on mitigating circumstances and sent a copy of my Dr's sick paper, they have said they are not able to honour my request and won't refund any of the money I paid - the flights were £179 each. I would like to keep the booking for 5 and will pay admin fee as necessary

email on 10/5/18:
On 10/4/18 I booked flights for 5 passengers and paid for the option to enter details of 4 passengers at a later time.
Due to to illness I did not go online to enter the details for the 4passengers until 17/4/18 and I was unable to enter any details. I contacted Vueling on 18/4/18 and was advised that the details needed to be entered within 72 hours. I explained that the delay was due to illness and requested Vueling allow me to keep the booking.
I sent a copy of my Dr's sick paper (see attached) to confirm the mitigating circumstance was illness but Vueling have said they are not able to honour my request to keep the booking for 5 and won't refund any of the money I paid - the flights were £179 each!
It occurred on: 10/4/18 to 18/4/18
There are available seats on these flights (see attached) therefore, I would prefer to keep the booking for 5 and pay administration fees as necessary please however, if Vueling are not prepared to honour my booking then I ask that the money I have paid is refunded, ie 5 x £179e = £895.
I look forward to your prompt response on this matter.
Yours faithfully,
Melanie Rees

I am writing on behalf of my daughter claire gerber who flew on your airline from florence (she was holidaying here for a week) to uk. This was on saturday 23 june 2018. She is now attending a course in bristol from monday 25 june to friday 29 june and I am assisting her from south africa, her country of residence. Your airline never loaded her suitcase onto the plane in florence on saturday and after logging a lost luggage advice (attached) she never heard a word from you to advise when she may receive her luggage. I have had to phone each day since monday to see what is happening and try and find someone to help me. To date I have received empty promises from your staff (after trying for many hours to get hold of someone to talk to) I was told her suitcase was on flight vy6236 yesterday, 26 june only to be told today that it is due to arrive in luton today at 8pm. I have found that no-one seems to care that this luggage has been lost or has the motivation to try and get it to her. I explained she is an international traveler attending a course in uk and all her course material is in her luggage, I asked for priority to get it to her yet, 4 days later I am told her luggage is still in florence! I have been informed it will be on "next days flight"to luton for the last 2 days. When I ask to speak to someone with authority to help, I am put through to another automated voice system for complaints and my feeling is this is just to palm me off as this is a whole new area of so much admin most people would simply just leave it as a bad experience to forget about! Ltnvy11428 is reference number which I have attached. I have also noted that claire returns in 3 days time to south africa, she has been so traumatised with the loss of her suitcase, it has affected her course from all aspects of no material, none of her personal items she has been unable to concentrate properly in the course that has cost a lot of money to attend and many other affects.

EGSF3U
Parkash Dhatt
Dilawar Dhatt
We were scheduled on flight 8319 on April 29, 2018 from Barcelona to Amsterdam. We were told we could not board the flight because it was full. They took our luggage on the flight.
We were going another flight at 3:30 in evening. My husband and I are over 70 and 80 years old and had to wait the entire day for the flight. This is not execrable. f
When we reached Amsterdam they could not find our luggage. My husband is on blood pressure medication which was in the luggage. Without any cloths and medication we went to our hotel and was told our luggage would be shipped to hotel in Amsterdam. This did not happen for two day. We had to leave Amsterdam for our journey to Prague. Still no luggage. It took the airline 5 days finally when we reached Vienna to return our luggage. We had such a run around from your airline everyday promising they would return our luggage.

We had to purchase new clothes and toiletries for us for the 5 days. Vueling ruined our vacation with all the hassle of the luggage and did not offer any compensation for this inconvenience. They put my husbands life in danger without his medication. We spend hours of our times and money to resolve the luggage and being left in Barcelona. Why did this happen and where is the customer service for your airline.

Hello I am doing this on behalf of my parents

They left home at 10am on sunday 8th october to catch plane @ 1.30pm. To arrive in barcelona @ 3.30pm, but it was cancelled. We are both in our seventy-five. 

We were on flight vy8753 from birmingham to barcelona on sunday 8th october.  we was ready to take off, we sat on the plane while engineers tried to fix it. Which they couldn't. so we all disembarked was taken into a room, where we waited no information was given. We had 2 young reps didn't know anything. No drinks was available again. 

Then we were told going to a hotel overnight. We didn't have much sleep as the springs was sticking through the mattress. We at to go through customs and passport control again and get suit cases.

Monday 9th october coach picked [protected]@ 9.45 got to airport no one there to help we asked someone they told us to wait by check in board to see what check in desk.

It was we joined the mondays passages when we were seen told us,  we at to go to paris on flight no vy9353. (I can send you a copy of the boarding passes). But our suitcases went to barcelona. Then at to go to check in desk to get boarding tickets for flight vy8019 to barcelona time 16.05, they held the plane up for all of us. (But all the planes left late). We were rushing all the time.

When we got to barcelona no one knew where all the suit cases were. Then found them on one of the carousel. 

Then we had transfers to take us to calella costa  brava. We were told they were void. 

We looked about and found a reply.  she done some phone calls and she managed to get us onto a coach.

Arrived at hotel 9.50pm. We missed all meals.  36 hours lost off our holiday. 

My feet swelled up at to go to pharmacy I was told to put an elasticated stocking on and told to keep my feet  elevated  for a few days. (Find attached photo's of my moms feet)  because of this we didn't good to far. We didn't enjoy our holiday   (If you call it a holiday) with all the stress 

We would  like to be compensated for all the stress and inconvenience for a holiday which we saved up for for many months as we only get our state pension.

So far they have been paid compensation of €250 (£214) for the flight delays.

I think my parents should have extra compensation.
I have spoken to the citizen advice they said  under the supply and services act my parents are entitled to claim compensation for the bed in the hotel which the springs was sticking through the mattress which they had no sleep. The holiday time they missed. The meals which they had to buy themselves (For lunch and evening meals) which they would have had in there hotel which they had already paid for.

The reply I got is
Once again, we regret not being able to honor your request.

My partner and I sat at the back of the aircraft with a stag party, it was appalling they were drunk, swearing and jumping on top of each other. My partner and the gentleman in front told them to watch their language but were ignored . They were drinking a bottle of vodka which the air stewardess removed and put in the back of the plane, when she was not looking they took it back. They pinched whiskey off the trolley and then to top it all one of them sexually assaulted the poor air stewardess. When we landed this dreadful man tried to take his jacket off thinking he would not be recognised and then and fell on top of me. I was so upset as he hit my head. We had to wait in the plane for the police to arrive. Then while queuing at customs this man was released with a two thousand pound fine. He was laughing as all his mates off to chip in to pay the fine.

Why were 20 drunk men allowed on the aircraft they would not be allowed into a pub? The air stewards and the passengers were put in danger there was no security on board. I have been on flights before with stags and hens and they have been fine but wouldn't it be easier if they were allowed only one drink at the bar at the airport. The experience spoilt my holiday and I have been put off ever flying again. I would like to be refunded for the dreadful flight.

Kind regards

Mrs Alison Evans e-mail address is [protected]@aol.com
36 Parc Wern
Skewen
Neath
SA106AX

Yesterday (06/10/2017) my wife and I were on the Mahon to Barcelona flight leaving at 18.50 in seats 5A and B. Boarding procedure there is two lines of 1-14 and 15-31. We were in the 1-14 line and this last to board. We conformed to size and weight for hand luggage unlike many others . when we arrived at our seats we were told that there was no space for luggage unless we took it to row 31. With having a connecting flight at short time in Barcelona we were not happy but were told there was nothing else. To retrieve my baggage I had to wait until everyone else had left the plane and to my annoyance it is obvious that many other passengers had left their luggage at the first available space when it would be 10/20 rows forward of their own seats. Staff are stationed all over the plane on boarding and have full knowledge of this. Surely this is a totally unfair practice and not acceptable to other passengers. I am sure this could be easily rectified by staff stopping this practice.

Dear customer service employee,
I am writing this letter as a complaint about the Vueling service in Charles de Gaulle Airport and asking to return my money for a ticket that I have lost.
September 27th, I was arriving at Charles de Gaulle Airport on the time. I supposed to fly from Paris to London then should be transferred to Toronto. I provided all demanded papers that employee of the Vueling asking me which includes: international passport, the permanent resident card of Canada, my E-ticket with additional sheets about all conditionals flights (how many kilos should be my suitcase, my mils, etc.). I had 1 cabin baggage 42#35#20 sm., weight close to 7 kg. I mention that is a cabin baggage, but Vueling employee by mistake move to the luggage department. My ticket doesn't have luggage options.
After I successfully got my boarding pass I started waiting for my flight. When the landing was announced and my turn came, the supervisor checked my ticket and told me that something wrong with my bag and I couldn't go through the board, then he started discussing with another employee on foreign language (in French). One of staff took me away from the crowd so as not to take attention other customers. The employee of Vueling told me that I had a problem with my bag that why they canceled my flight and if I want to pick up my bag I have to follow for him. I followed the employee to pick up my bag in the buro Lost and found, where I was waiting for 3 hours instead of promised to me 20 minutes, but nobody was there and I decided to return to passport check in. When I returned to passport check in the same employee sent me again in Lost and found bureau. In that time I got my bag back.
I was so frick out, don't know what to do, so I decided to ask for help woman who was working in the information bureau. I explained all my situation and they sent me to the ticket office Vueling. When I came to the Vueling ticket office and tell all my situations they told me that I have to call to customer service Vueling. As I didn't have a French phone number for making a call and on the territory of the airport doesn't exist any phone for public use, I asked the woman in the ticket office to call the service center Vueling and make a report and complain. I made call 2 times but they refused to help me and ask me to file the complaint report. I stayed in the airport during all night till I connected with my husband on Skype who bought me a new ticket. What I learned later that I lost my ticket and they canceled my flight from the Paris to London than transfer from London to Toronto because of the worker Vueling who registered my ticket made mistake with registration my bag despite the information that I had provided.
I spent 36 hours at Charles de Gaulle Airport trying to solve that issue but Vueling refuse to return ticket money or new ticket issue. Passengers shall be offered the choice between: re-routing, or reimbursement and free of charge: meals and refreshments, two telephone calls, if it is necessary to wait overnight: accommodation, when appropriate,
and transport between the airport and the place of accommodation.
In the attachment, you can found my ticket, security check sticker, and stamp (CDG) in the passport.
I kindly ask you for the ticket refund of 8844UAH= 380 CAD due to Vueling staff mistake.
Should you need more details don't hesitate to contact me.
My email: [protected]@gmail.com
Tel. +[protected]. Canada.

Sincerely,
Ganna Chub

Hi Vueling. This is the first and last time I will use Vueling.

Booking Reference: HBPZPW

My return flight (VY8406) from Amsterdam to Luton on 19th September 2017 was cancelled. No reason why and all I got was an email about 10mins before I was boarding. And there was no staff to tell us what was going on. And I was flying back to Kuala Lumpur on the 20th Sept 2017 so the next flight in the morning was useless to me. So I had to purchase 2 extra tickets to Southend on the 19th Sept which cost me 300 Euros and a taxi fare home of £180 to my house in London as then trains had stopped running as I landed at 22:35. So that is a extra cost to me of 505 Euros. Who is going to reimburse me because of your mistake? The service was a disgrace and I will not be using Vueling again and I will also tell my friends and family not to use you either. Totally messed up my vacation plans.

I am now back in Cambodia and my contact details are: PHONE: +[protected] EMAIL: viresh.[protected]@live.com

I want a refund for my original flight which was £177.76, a refund of my taxi which was £180.00 (Southend Airport to HA2 9NQ and Easyjet flight refund of £265.00 (300 Euro).

I expect Vueling to contact me as soon as possible or I will be taking legal action.

Regards, Viresh Panchal

Our group of 10 people's flight has been canceled with unknown reason, emailed them many many times over 6 months. We still have 6 people haven't received our refunds, we've went to their counter directly in Barcelona and they said they cannot do anything then asked me to call customer service. Their attitude was awful during the call and they still do nothing afterwards. Today I just found they put my email into blacklist when I tried to sent email to them. This is the second bad experience from them, our first one was the flight has delayed for 5 hours, and we nearly missed our cruise! Please everyone don't take Vueling Airline! They cannot be trust completely!

Checked in at Luton airport 30/08/2017
Bishop/Janet
Caldidott/ Vanessa
Plane delayed twice, then cancelled.
All passengers were taken onto a coach and driven to Gatwick airport, and then given rooms at the Hilton Hotel. Then taking a flight to Barcelona. We arrived in Barcelona ten hours late . Went for our transport to the hotel that was paid for and they were shut.
Our seat no"s were 31A and 31B on the plane.
Returning from Barcelona to London on the 04/09/2017 we were delayed by three hours, and was not informed that there was vouchers for food and drink.
This is far from an excellent service, and compensation is in order.
Regards Janet Bishop

Please see below list of flights that I have taken but I have not been given any PUNTO points:

31/08/2016 YBJG7G AMS-LTN ONE WAY
10/11/2016 HFCQMX LTN-AMS RTN
18/11/2016 SI4H9B LTN-AMS RTN
13/01/2017 TFG93X LTN-AMS RTN
24/01/2017 Y9BWUC AMS-LTN ONE WAY
27/01/2017 XDY9FD LTN-AMS RTN
10/02/2017 GBJJRG AMS-LTN RTN
20/02/2017 WCD36T AMS-LTN ONE WAY
22/05/2017 W6QGKY AMS-LYN ONE WAY
23/06/2017 CCSNWD LTN-AMS RTN
04/08/2017 RC3SVJ LTN-BCN RTN
18/09/2017 T4E9TR AMS-LTN ONE WAY

Can I still get them?

Best Regards,

Dieter Rolph
[protected]@gmail.com
+[protected]

Dear Sirs,
we booked a flight on the Iberia Website on 22. June 2017 from PMI to VLC with 2 Persons ( ticket numbers are 075-[protected] and 075-[protected].
The flight was operated by Vueling with flight number VY3952.
After waiting more than 2 hours the flight was cancelled and also our luggage have not been given back, P.I.R. number is PMIVY40551. The luggage arrived 30 hours later and we had to book the next available flight with AirEuropa on 1.September 2017 at 7.30 as we had no time to wait for the next Vueling flight on 2.September 2017. this flight costs us 185, 72 EUR as attached. We request at least under EU Claim 261/2004 for each person 250 EUR which totals in 500 EUR from Vueling as the operator.
On your Vueling Website always a mistake is coming when filling in our booking refence number so I had to take this formular.
Thank you and best regards
Joachim Keck and Victor Leon Keck Romero

Our flight was delayed for three hours then cancelled at 22:30. We were then made to wait outside in the cold to be taken to the hotel. We were taken to the hotel at 1:30 am. The hotel had no rooms for us and we eventually got a room at 2:30. The next morning we were given one drink and a croissant. We were promised breakfast.
The next morning we were supposed to be picked up at the hotel by a bus or shuttle
The whole experience was handled very badly.
We lost one nights accommodation prepaid
We won't make it for Grand Prix qualifying
We were treated with total disrespect and no care
I await your reply

3 Waresfield
Ridgewood
Uckfield
East Sussex
TN225SG

Dear Sir/Madam,
Reference: VY7824. Airline ref LDEWRQ
I am writing to you in connection with the above flight on which I was booked to travel on Thursday 31st August.
The flight was supposed to depart from Barcelona at 17.25, but was delayed by 4 hours and finally took off at 21.30. We had to ask for food vouchers and was told that someone would appear at the desk in an hour and a half but no one turned up so after waiting 2 hours, we asked again and was told to show our boarding passes at the nearby cafe and they will give us food. This was a very embarrassing time for me as I have a bread allergy and tried to explain this and ask for an alternative but the response was always 1 roll and 1 drink or you pay extra so all I was able to have was a drink! The pilot did apologise and blamed congestion but it was very difficult to understand what he was saying. We were given a 50 euro discount off a next flight but I am not satisfied with this as we rarely take family holidays abroad due to cost and so this isn't really adequate compensation for the poor treatment we received and the lack of explanation given for such a long delay. In addition to this there were two other flights after ours for London Gatwick but these took off on time and before ours?
I have researched a range of claim sites and as there appears to have been no extraordinary circumstances, no clear explanation given, no support offered or adequate food provided, I am entitled to the sum of € 1000 compensation which is 250 euros for each member of my family who experienced this delay. I look forward to receiving the sterling equivalent within the next 14 days.
Yours sincerely,
Mrs King

Their customer service is non-existent when it comes to any sort of problems. Ther rebooked our flights and then canceled it. offered alternatives for the same price or more expensive, but this was unacceptable for me because I had a limited period for traveling. Asking for a refund was a nightmare. I haven't received it yet though, but I hope for the best.
I will never fly with them again. Don't want to go through the same situation again.

The flight VY8394 left on 02 August from Barcelona to Eindhoven. My reservation number is DG46VX. The flight was supposed to leave at 11:45 but it left at 13:45. First of all, the plane landed late (45min later). Then, the time to register people took some time. Last, the plane was again delayed of 20min because it had no authorisation or spot for take off. We did not get any announcements until we got into the plane.
I always fly with Transavia but this time I wanted to travel with Vueling because I knew that they have no delays like Transavia. I put a lot of my pocket money to arrive quickly to Eindhoven and catch a connection to travel to the north for an appointment with my future employer (which I missed).
So, I would like to ask a refund because I am not planning to fly any longer with the company.

Thank you for your understanding.

Ps: I have attached photos as proofs. The photo with the time 13:20, we can see that the plane door was opened because some of the stewards went in and out.

I booked a trip for my clients from Lisbon to Barcelona for October 4th 2017. My clients are traveling from Barcelona to Portugal on Sept 29th on Ryanair starting in Porto. Because Ryanair doesn't fly direct from Lisbon we booked Vueling. As I entered my clients name as written in his passport, the information must have defaulted to my name on the computer, even though I checked and his name was on it. The second passenger info was also entered correctly. When the booking was finished, I received the confirmation email from Vueling, which doesn't show the names at all. The next day my client we asking why the names didn't show. I proceeded to further researching the email. You have to scroll down to be able to fully expend the email. I believe this is a trick if theirs to later penalize you if you make a mistake. Then I realized that it was my name on the reservation along with that of the second passenger(which was correct). When I found out their live assistance phone number wasn't on. I called the next day on July 19th to explain the issue but of course they wouldn't help. They want to charge 50 euros for an innocent mistake. Never used them before but heard horror stories about them. I sent them an email with the screenshot of how the confirmation arrives. No names shown at all.

VUELING lost my bag on July 4th, a flight from Barcelona to Berlin, PIR TXLVY14185, have already sent many messages, phone calls since then but so far any word, any refund, nothing to make me feel a listened. They are just ignoring me!

Passenger name: Christiano Fernandes
[protected]
IB 5362 VY1882
Airbus Industrie A320-100/200
Bag: Black Calvin Klein with pockets outside

Please, I need help!

e-mail: [protected]@gmail.com
55 21 [protected]

Greetings,

My name is Kiefer Jones, and you are reading this because I am at my whit's end with your company. My wife and I were on Flight No. VY8323, seat 26E, and reservation code LBVSFG. Our Canon camera (T-5 Rebel) was left on board by mistake.

Upon calling your customer service as soon as we had arrived at our hotel and realized we did not have the camera, they pointed us in the direction of an email '[protected]@iberia.es.' We included all adequate information required from the reps as well as your website. We sent the email thinking maybe it would take 24-48 hours for someone to contact us and let us know whether or not the airline had found the item (God forbid, you have a lost and found that's accessible per flight, but let's not open that can of worms).

We are now back in Germany, and our email has still gone unattended. It's been seven days. A whole week has passed and we have received nothing but an auto-reply from the above email. When we call customer service, they say to email that same email and wait 24-48 hours. When we explain how long it's been they have absolutely nothing to say; their is allegedly no leadership or management to speak with, and we don't even have a simple response that says, 'Hello. We have your camera. Please call us here to schedule the mailing of your item.'

This is an absolute outrage, a poor business solution, and the worst way to treat customers. I could understand if someone had responded to our email and let us know the process could take 2-4 weeks to complete. However, to go completely unnoticed for seven days with a company this size is unbelievable.

Ergo, I'm resorting to mass notification of this email to every address I can find connected to Vueling, poor customer service reviews on all platforms, and social media blasting of this email until I can find just ONE person interested in helping us (your customer) find our lost item.

As of right now, it appears that your entire staff consists of mythological beings (with no more credibility of existence than unicorns) and auto-reply emails. However, I will prevail until we have successfully reached someone within the company.

As a side note: we are very reasonable humans who waste our time (or other people's) by leaving petty reviews because our food was cold or undercooked. This is the first time in my life I've ever had to resort to something like this, and honestly, that says a lot. We are just people who are genuinely concerned in finding that camera. There are some invaluable items on it, and to just know you have it would go miles.

Please, share, send, or forward until this camera is found.

Future Vueling customers, beware.

Regrettably,

Kiefer Jones
[protected]@gmail.com