EmailFlights
Reviews and Complaints

In March 2017 I used your search engine to find return flights to Bali, the journey was planned for November 2017. I booked through your link to emailflights.com and bought the ATOL certification. my 875 GBP was taken immediately.
A week before departure we were warned that the flights might be cancelled due to the Volcano in Bali. I contacted emailflights immediately to discuss possible alternatives. I was told to wait until the airline issued an official cancelation of service and was told that I would receive a full refund although any associated losses would not be covered. I contacted emailflights.com by telephone and email numerous times to chase the return of my money, to date they have not returned my money and it is now 9 weeks since the flights were officially cancelled. the company has stopped responding to my contacts and they have not confirmed if they have ceased trading or not, so that I can take legal action to recover my money through the ATOL certificate
Email Flights. ATOL Number 9364 (VCB5D201) certificate in my possession.

As you were the site that linked me to this company and I assume you still link to this company despite their growing negative feedback, it would probably help enormously to have you support my perfectly reasonable claim to have my money back immediately

Warning: do not use email flights.com
This is a very dodgy company (Company number [protected]), as their paper trail (Or lack thereof) shows.
They are probably in financial trouble and you will loose money.
I booked an air canada flight with them in june. Cancelled in september with air canada. Air canada refunded my money to them - as they were the third party agent - and since then every week they say it will be in my account in three days. Ha! Nothing but air will be in my account in three days.
The refuse to communicate in writing.
Scam
Stay away - avoid

Emailflights.com did not send me a flight confirmation, so after waiting a few days I called to check what was taking so long. I was told that my card was declined and my tickets had been cancelled. Upon asking why i had not been contacted to use a different card to pay with I was told that "We can't call everybody about every little thing." Checking with my bank I was told that everything was fine with my card, the payment had been approved, and that Emailflights.com had simply not taken the money from my account! They refused to accept any responsibility and instead blamed me and my bank (Barclays), also did not even offer with booking a new flight at the previous price. I am now out of pocket by £100 for their utter incompetence. I have yet to receive an apology. How you can run a business like this is beyond me!

We had an exceptionally poor experience with emailflights.com, and I would strongly discourage anyone from using their services. After we booked online through their website, we received an email confirmation for a different flight than the one we'd booked. When we contacted emailflights.com, they told us that our flight hadn't been officially booked yet, so they would cancel it in their system and we would receive a refund. They did not give us a refund immediately, but eventually promised to do so by a certain date. We did not receive a refund on the promised date. After calling and emailing for many days after the refund, we eventually had to hire a lawyer to send email flights a letter warning them of our planned litigation. Only after they received the letter from our lawyer did we receive our refund.