Southwest Airlines
Reviews and Complaints

I booked a flight on line with the big corporate, sucker 'em, their just numbers airline. Their website, (no doubt written by outsourced developers), made an error I noticed when I checked the confirmation email just a little later. I called them about it and the customer service was 'it's your fault' all the way and insisted there would be a $75 charge to change the flight. Like AT&T, I will never, never, never deal with these people again. Anyway this company can squeeze extra money from you, they will. That's called bloodsucking. That's called 'oops we made a mistake but you can pay for it.' Listen to their BS about changing a flight on the phone if you don't believe me.

I had the first and worst experience of flying when I took airtran. All their flights were over booked. The flight to ATL from where I had to catch a connecting flight got delayed cus the crew wanted to be well rested ( I was taking a red eye and the PA system mentioned that the crew were onboard well rested). So I could not get the connecting flight and since their flights were overbooked, I had to stay in ATL for a whole day. They never paid any compensation and their costumer service was pathetic to say the least. I met several people in the same situation and some in the airport for more than 2 days. Things I will do to avoid flying airtran include volunteering on a manned mission to the end of the universe.

We understand that weather related conditions do impact departure/arrival times and ultimately cannot be controlled by your airline. However, we do not understand why the following occurred on March 12, 2017:
1. Gate Agent made an announcement that he was too busy to load the plane and he should have loaded us 15 minutes prior to his announcement. His words and I quote, “There was too much going on at the counter.”
2. Slightly after this announcement he opened the plane to board. While sitting on the plane for over 15 minutes the co-captain announced that the pilot had not arrived. We have now sat on the plane for over 30 minutes, while we wait for a captain. I DO NOT understand why you would load the plane if the captain was not present. Furthermore, we are unable to leave the plane and come back on after the pilot arrives.

The above is unacceptable on many levels and we WILL NOT fly AirTran ever again, as your airline is not concerned with their passengers and is only concerned with the bottom line.

Furthermore, you will continue to lose market share and your customer base as you continue to focus on the bottom line and not on the customer. You’re airline has not only ruined my evening, but my perception of your company, which I will share with my colleagues, family, and friends; which I will encourage to use other airlines when they travel.

I’m already anticipating a boilerplate response to this letter and have also sent a copy to the FAA.

I booked a flight on Airtran.com from Atlantic City, New Jersey to Orlando, Florida. I recieved a confirmation number and a ticket reference number via the website acknowledging the reservation and via e-mail.

I then purchased another ticket for another person using a different credit card and received a confirmation for that as well. However, the confirmation number that showed up was the same as the confirmation number for the first flight. I immediately contacted Airtran about this dilemna. Although an email confirmation for the first flight was sent to me, Airtran said they could not find the reservation under the first name. They then told me to fax the information I was sent via e-mail to them, and I did. I asked that they see the quoted price for the passenger and acknowledge that the ticket was purchased. They recieved the fax, saw the e-mail that Airtran sent, and still have refused to acknowledge the fare.

One supervisor in particular was rude, unhelpful, and demeaning. Dee insisted on irrational logic as to why the fare was not recognized and refused to help the matter.

I would appreciate a simple acknowledgement of the price of the first ticket for the first passenger. The difference is $52. Although it may not mean a lot to Airtran, to a student it is a necessity.

I am not asking a lot out of the company and would wish for better out of a leading airlines.

Airtran Airways is the worst airline I have ever flown.

After being treated rudely because we arrived 4 minutes after their cut off time for checking baggage (which we were never informed of), and after not receiving any answer at all as to why they would not take our bags, we asked to speak to a manager.

The "Station Manager" at San Francisco Airport came out to tell my mother and I that she would, "Rather give us a refund than deal with *** like us."

Customer service did not care at all that we had been verbally abused, made no attempt to help us or reconcile anything. We were issued a refund, and I will never fly their airline again.

The selling point to flying Air Tran was that you can earn a 'free' flight every 8 flights. True, but the rewards flights are restricted to those only worth about $60 and always leaving in the wee hours. So, if you want to fly from Detroit to Toledo on a Monday morning at 4:00am, this program will work just fine, or you can drive the hour and save your nerves. No longer an Air Tran fan. The customer non-service 800 number are staff with folks, although clearly in the US, act like they are doing you a big favor by answering the phone and like a defense attorney when you ask them how your points can be used. Vague answers like 'dates that are not blacked out' are the only answers you can get. Not good answers like, 'you can travel on this day at this time.'

This is the letter I wrote to Airtran after my last flight they finally offered a $50 voucher, which as of now has not been received.

To Whom It May Concern:

I emailed the following letter to you weeks ago. Because I have gotten no response, I am following up by sending the letter to you. All I can really say at this point is your customer service as a company in general is lacking, not only do you “over sale” but your people are rude to the customers. You don’t answer consumer concerns. I have no intention of ever using your services again; furthermore, I plan to tell everyone I know about this experience. By the way, did you know, statistics have shown a satisfied customer tells at least 3 people but an unsatisfied customer tells at least 10? Word of mouth is wonderful, don’t you think?

I am writing you because of an incident that happened over the weekend with your branch at IAD. I had flown in to visit and help my daughter out because she was sick. Let me preface by saying I pay extra to fly in and out of IAD, instead of the other airports. On Saturday, I had booked a 6:50 am flight on Air Tran, which was to fly to ATL, then Hobby, We were up at 4am and at the airport by 5am. I went to the machine at the Air Tran terminal and put in my numbers to find that the machine would not take them. Then I waited 20 minutes to reach the counter where 2 people were working, but only one was helping the customers in line the other an older man was moving baggage. There I was told that the flight had been “over sold” and that I may not make it onto the flight. I was also told by the man that they “over sale” all the time. I had to dash off to the security where of course it takes forever to get through, and by the time I got to the gate I was told that I would be on standby for the next flight with no guarantee that I would be able to get on that one, and after that there was a probable 3pm flight. There were two guys there. They had low communication skills and were more than rude! They told the passengers that they were late in arriving to the airport, and it was their own faults, for being late! We were held up at the counter at the entrance because you over sold tickets! I was there right on time, The extremely rude man, the one who did most of the talking kept his name tag where it could not be read! I was told that they could only over sale by no more than 3 people. It seems that they had over sold by 12.

I asked to get a seat on the Sunday flight and go back home with my family for the night, I didn’t want to sit at an airport alone possibly all day, as my family couldn’t sit with me, to wait on the flight. But the Sunday flights were “over sold” too!

My daughter and son in law were furious about everything, frankly so am I. I paid full price, for a ticket, as well as the other people that were left waiting with me. When I should have been home at 10am I was home at 6pm. I had plans that day! I will never use Air Tran Airlines again. I will be going onto all consumer websites and posting this letter to you so that consumers are forewarned. I want some kind of compensation for this! How does your employee think he has a right to talk down to your patrons like he did? I paid full price for my ticket not only did I end up not being on the flight, I had some (sorry for the expression) *** speak to me like a second class citizen! My daughter was so embarrassed about my treatment she is writing a complaint to IAD.

I demand some sort of compensation, I demand answers! If a football stadium with thousands of seats can sale and not over sale, how can an airline with less seats not get it right?

Airtran Airlines

I had the worst travel experience in my life at Philadelphia Airport July 30th & 31st due to a supervisor who would only give me her first name: "Aleia."

I was returning home after a very pleasant flight on Air Tran Flight 756 departing Fort Lauderdale on July 26.

On July 30th I was scheduled to leave on flight 758 and was late due to a series of problems, (traffic, car rental return, etc.) I arrived at the Air Tran ticket line approximately 45 minutes prior to departure. The line was very backed up and I realized the probability of me making my flight was slim. I was correct. When I got to the counter, the agent, James Brophy, was very nice. He told me he was a new employee in training and told me I was too late and the best he could do was get me on a standby for the next flight. I told him I understood and he asked Aleia (who said she was his supervisor and training him) how to proceed. Aleia came over and immediately reprimanded me and told me I was late. I told her I knew that and explained due to several reasons, including the long Air Tran line, that all I wanted was some guidance how to proceed. She took my luggage and put a tag on it, put in on the conveyor belt and put me on standby for a flight to Atlanta connecting to another flight to Fort Lauderdale. I did not get on that flight (#331 nor the next one, #333.) I went down to the ticket counter and spoke to James Brophy again. He and another agent, Bill Fisher, were very sympathetic and tried to help me. I asked if they knew of another airline that was flying to Fort Lauderdale. At this point, Aleia came over again and wanted to know "what my problem was?" I asked her for her last name because I was not comfortable dealing with her. She would not tell me her last name and said, "if I did not step away from the counter she would call security, and have me arrested." I replied that I am a very reasonable man and did not understand her over-reaction. She repeated the above statement again. I walked away, frightened of her aggressive behavior due to security issues in today's post 9/11 world. Her threat was uncalled for and irresponsible. I called the customer service department and spoke to a supervisor named Debbie during this day of travel mishaps. She told me she was putting my incident in the notes associated with my flight problems.

I was at the airport for over 8 hours and had to finally call a friend in Philadelphia to let me sleep on the sofa overnight. I called customer service again to get a flight the following day and was told that I had to pay an extra $132.00 to be put on a guaranteed flight. I was told I could travel on standby for no extra charge. I explained I had to be in Fort Lauderdale guaranteed.

They charged me the $132.00. The flight #758 I returned on the next day was half empty and I feel the extra charge is unreasonable. I also believe the threat I received from Aleia was ridiculous and terrible training to be giving a new employee. I am 57 years old, have flown all over the world, have worked in non-profit health care all my life and feel like I was not treated the way any human being should be wrongly threatened anywhere, any time, any place.

On Sunday, December 28, 2017 I arrived at Orlando International Airport on time to check-in for my 8:39 AM flight to Philadelphia. I was then notified that I was late to check-in to the flight as the flight was rescheduled to 8:05 AM. I informed the manager at the ticket counter that I never received the email and I check my email daily. She then began to argue and raise her voice to me.

Although, the flight was not full she would not provide confirmed seats or accommodate for Airtran Airways mistake. The Manager put us on standby for the next flight which departed Orlando International at 11:45 AM and would arrive in Philadelphia at 2:06 PM (Flight 624).

To my dismay, this has been a disappointing experience with Airtran Airways as I fly with your airline often. I fly many other airlines and when there is a schedule change they call and ensure they speak to me and confirm I know there is a change in the flight schedule. Your staff was rude and unaccommodating for Airtran Airways mistake. I had to wait in the airport for an additional 3 hours and was now charged an extra day of parking in the amount of $8.25. I was not informed of a schedule change and did not receive what I originally paid for and would like a refund or compensation. I was also informed by your staff that Airtran continually overbooks flights and has to bump passengers. If you have any further questions, please feel free to contact myself.

When we arrived at the Airtran Airways podium 41 minutes before the departure of our flight we were informed they would not take our checked luggage. They did not tell us why, we had never even heard of this policy before in any airline, and since the price of a ticket includes the checking of one bag, I naturally asked to speak to a manager.

I was told this was not possible.

I told them it was not possible that they would not check our bags, as it was part of the contract between ourselves and the Airtran Airways instated when I purchased a ticket.

After 10 minutes of asking to speak to a manager, one finally came out and said--- and I QUOTE, "I will give you a refund because I would rather give you a refund than deal with B*!@#es like you."

I could go on, the ordeal lasted about 4 hours (during which time the manager who verbally abused us made a point of smiling smugly at us often- nothing is going to happen to her), but I think it is sufficient to say that my relationship with Airtran Airways was FOREVER concluded with my refund.

Because of this, my plans to see my brand new baby nephew will be considerably postponed, as I do not know when I will be able to take time off of work again.

They made no real apologies, made no attempt to even explain their policy, no attempt to make us aware of the policy before we arrived, no attempt to help us out or offer feasible solutions, no attempt to make restitution for their verbal abuse, no attempt to treat either of us like human beings- let alone paying customers. Instead, they made it very apparent that they thought we were worth no more than dirt.

I filed a complaint with the company, which I am fairly sure is as much of joke as the "manager" I spoke with. These are the other places I filed complaints. IF YOU HAVE COMPLAINTS, PLEASE USE THESE RESOURCES:

* The Aviation Consumer Protection Division of the US government: http://airconsumer.ost.dot.gov/problems.htm

* The Better Business Bureau (will contact the company and ask for resolution): https://odr.bbb.org/odrweb/public/GetStarted.aspx

* ConsumerAffairs.com (compiles complaints for possible class-action lawsuits): https://www.consumeraffairs.com/php/a_report.php

No business has EVER made me feel so helpless and degraded.

I eagerly await the day Airtran Airways goes out of business- though I am sure no one will even notice.

Stolen luggage contents by SOUTH WEST AIRLINES [ Archive Post ]

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Posted on 03/31/2008

I am beyond devastated at having contents of my luggage stolen by South West Airlines employees. I am Australian and here on vacation- so to have basically my only possessions taken from me is so upsetting. On a flight from Texas to Fort Lauderdale yesterday, the 30th March, My boyfriend and I checked through two bags- his made it mine didn't. It was supposedly 'delayed' and then some what lost due to the tag having 'fallen' off and then it turned out once they finally located it that the only half the contents of my luggage was in there. I had my lap-top and the contents of my life stolen with all my personal information/documents/photographs/music/banking details etc on the lap top STOLEN. They also took out both mine and my boyfriends i-pods and all our i-pod accessories. They left us with a couple of t-shirts and my toilitries! South West airlines of course takes no responsibility! I know I was stupid for checking through these items but as my luggage also contained toilitries I couldn't carry on. I actually made sure with the check in lady that my computer would be alright to send as it was fully protected and padded!
Once I finally received what was left of my luggage- which took about 10 phone calls and a lot of tears and stress. I asked the luggage department if anyone but their employees would have had access to my luggage- and she even admited that no only their employees would have had access to it. I am so angry! Basically this means the airline can get away with taking anything they like from checked in luggage if they supposedly have no responsibility! It is impossible to claim anything back or even get them to check their employees and find out why this is happening. I read another review on this site from a person who had the same thing happen to them. I would really like action to be taken. If anyone has any suggestions please let me know. I don't want to be left feeling powerless! When are airlines actually going to take responsibility for what is happening and making it impossible for the consumer to do anything to rectify this situation. Something needs to be done.

I traveled SW 11/07 ... I checked my digital camera in my suitcase. Dumb on my part because by the time we arrived back in Baltimore it was gone. I contacted the Director of Aviation at McCarran and they too reviewed the TSA tapes and determined that it was not taken by TSA ... leaving the ball in SW airlines' court. I received the same letter from SW that James received.

At this point in time, it's not a matter of my monetary loss ... the pictures on that camera are worth more than SW could ever pay me. However, it is a matter of justice. They apparently have hired thieves in the form of baggage handlers. My thoughts are that when TSA places the sticker on the outside of your suitcase, if they in fact have to search your bag, that is a signal to the thief that something valuable inside of the suitcase. They open it, find it and STEAL it.

Southwest Airlines simply does not take responsbility for it because their fine print on the ticket jacket says so. My question would be... so who is responsible for the hiring of theives that are stealing personal possessions from unsuspecting travelers?

Southwest Airlines is enabling these people because they simply do not care. They are protected by the fine print. In the meantime, these thieves continue to help themselves to your personal items on a daily basis.

It seems to me that Southwest Airlines and other airlines are allowed, by the government, to operate under different rules than the rest of us. They are allowed to continue to keep thieves on the payroll because no one cares enough to find out who is doing this. I cannot imagine that it would too hard to figure out. It was either someone in baggage handling at McCarran or in Baltimore. How hard could it be to take the bull by the horns and stop this from happening?

Bottom line... I dont' care how cheap SW is. In the future I'll pay more to avoid flying them. They condone stealing and that is something that I find unethical!

I flew Southwest fromTampa to Denver on the 23rd Dec and will go back to Tampa in the 3rd of Jan.I am dreading the flight, we were totaly unaware of the way you have to sit at the computer to get into sections. I do not play those kind of games trying to get into an A or B section. When our group was called of course the C section , Like a lot of people like us were unaware of this system. So naturally we were all bewilderd, the check in was disasterus. We boarded, and there were only sporatic seats , and people were saving seats for people in our group. I had to fly not having a seat next to my husband over 4hrs. One family was split up with 3 children. I will try to play your game going back, of trying to get an early board , onthe computer. But when I fly I like to know I have a seat next to my family especially when you book months in advance. That should be the boarding factor. First booked first served. Also the Young lady who checked us in was very condecending. She closed the door and said I am sure you all know how to count 1 an2 etc.Like we were in grade school.On the good side the snacks wre good. Yours Rita Carlson.

I won't check a bag at all. If I travel with a laptop, I will ALWAYS take it on the plane with me at ALL times. The total value of the contents of a checked bag should never excess $100 (the value of your clothes plus some extras).

Several issues with this post.
First, the airline cannot be held responsible for weather. The plane from LGA was delayed by two hours? That would have been your first clue to ensure that you were going to make your connecting flight and yes, it would have been YOUR responsibility to check that out, not the airline's.
Second, the airline cannot be held responsible for air traffic conditions. Atlanta is one of the busiest airports in the world. A delay causes a huge backlog in departing and arriving flights that they have to organize safely. Your plane diverted to Augusta for refueling - what was the alternative? Also, you're obviously not aware that flight attendants and pilots cannot legally fly more than a certain amount of hours. The flight attendant was showing empathy - don't fault her for expressing her own concerns about getting home that evening.
The rest of your rant is also indicative of an uninformed consumer - how can the airline be responsible for the conditions at the Atlanta airport or what TSA tells you? And for goodness sake, what's so special about you that you should get preferential treatment for a seat on either of the two already oversold flights the next morning?
I understand it was frustrating but wishing that 9000 people lose their livelihoods because of your bad experience? That speaks volumes about your overinflated sense of entitlement. If you have unrealistic expectations, you can guarantee disappointment in any area of your life.

The fact that you call it 'airtrans" clearly shows that you have no comprehension of the industry, nor even the airline with which you booked.

It's AIR TRAN AIRWAYS. Not Airtrans. And guess what? It thunderstorms in the south in the summer. Airlines do not divert their airplanes for ### and giggles. It costs them THOUSANDS of dollars to do so.

You then go on to state that there was 1 AIRTRAN and 1 DELTA rep manning the entire Atlanta airport. Considering that combined, Delta and AirTran dominate the WORLD'S BUSIEST AIRPORT (one that has over 35, 000 employees), I find it hard to believe that only 2 employees were on duty. Sounds like you're another cry-baby passenger who wants the cheapest fare for the most superior service, and could give two schillings over the concerns of atc, weather, or other factors.

In a word, grow up, or take the bus. And by the sounds of it, you've got the manners for the latter.

My advice for US air travel, is to NOT check a bag on any of the airlines at all. SWA has a lower lost baggage rate than most of the other airlines. If you aren't comfortable "checking" a bag with SWA, Don't check a bag if anybody at all, DOT says they are worse.

As for the folks who missed their flight in Vegas. Well DUH! 140 people showed up and made the flight on time. You didn't. Hmmmmmmmm 140 vs. 2. Who could possibly be in the wrong? Certainly couldn't be the dip ### who didn't even ask about the flight until an HOUR after their departure time.

And for the [censored]hs who claim that "they gave everybody diffent seats". They don't GIVE everybody different seats. They give seats left to give. Check in early if you have a group, or check in ON LINE. Like the rest of America, you wont' take responsibility for your own INACTION.

Are you people kidding? Nobody promises flight holds. What airline is gonna hold a flight (when it has to get it's destination and immediately turn to the next flight) for 4-5 people?

Grow up or fly Greyhound.

Garden variety complaint here. Made an online booking. AirTran's system sent me a confirmation email with an error in the itnerary. I checked my email in a separate window immediately following the booking, so I returned to the confirmation screen in the window that I used to book. The confirmation email indeed differed from what I was shown in the booking confirmation page.

So I called customer service. They straightened it out, but charged me a ten dollar booking fee. I expalained that since the error was caused by them, that I should not have to pay the direct booking fee. They agreed that it was their error, but "There is nothing we can do about it."

There is something that I can do about it. I will avoid AirTran. And I will encourage others to avoid AirTran.

In fact, the real name of the airline is AirTrash.

We also had problems with air tran we flew out of seattle and had a connecting flight to Orlando, when we arrived at the gate for our flight to Orlando they informed us that they gave our seats away, they didn't think we would make it. We informed them that we were on time and we wanted our seats we were travelling with thee children. They finally removed the people from our seats and we left. I wish that was it but its not. We flew back to Atlanta for our sons wedding and on the return flight for home they gave all our family different seats our three year old was going to have to sit with strangers for 5 and a half hours. When I approached the gate they said to talk to the stewardess so I did they told me to talk to the passengers and see if they would change seats they would not help. Finally one man did trade and I got to sit with our three year old but our other two children sat with strangers and my husband was up in the front. They also told us our luggage was oversized on our return home, funny thing is everyother airport said it was fine. They charged us 87.oo dollars more. Would I take airtran again, not in a minute. They were rude and not in the least bit helpful.

My boyfriend and I had a flight leaving from Las Vegas, NV on November 2, 2007 at 2pm. We arrived at the airport at 10am to return our rental car and to await our flight. At approximately 12:30pm we left our flight gate (D24) to get something to eat just up the corridor, we returned at exactly 1:30pm to gate D24. At this time we watched an AirTran plan back way from the terminal and taxi away. We continued to sit at the window next to the D24 terminal awaiting our flight. At approximately 3pm we approached the AirTran service desk to inquire about our flight. After showing our ticket to the guy behind the desk, Jason Carter, we were told, in a very indignant and perturbed manner, that the flight had already left and we’d missed it. We then asked what could be done to correct the situation since we’d been sitting by the terminal since 1:30pm and the flight was not scheduled to leave until 2pm. He replied sharply that someone would help us and then he walked away. The young female that was at the desk, Rashaunda Green, put us on stand-by for the next flight but stated that she could not confirm it. At this point, Mr. Carter returned and we began to question how was that we’d missed a flight that we had been waiting for in the same corridor and at the terminal for hours. Mr. Carter began to state in a rude and accusatory tone that if we were at the terminal then we would not have missed the flight. Ms. Green grabbed her belongs and began to walk off stating repeatedly “I don’t care” when we asked her for her name. Mr. Carter questioned in a very condescending tone “you didn’t see 140 people lined up at the terminal?” After expressing our frustration at how we were being treated to Mr. Carter and the inconvenience of the stand-by for the next flight, he retorted “I am trying to get you on the God-damn flight!” At this point my boyfriend demanded to see Mr. Carter’s supervisor and he responded “I am the supervisor” and stated that the other supervisor had gone for the day. After getting the name and number of the other supervisor Zeke we walked to the AirTran desk in the main airport terminal. We called Zeke who was in fact on duty and still at the airport. Zeke and a young lady by the name of Vivian was very helpful and sympathetic to our situation and were just as out-raged by the way we were treated by Mr. Carter. Zeke gave us the number to customer service to file a complaint that my boyfriend called and spoke to a guy named David (ID#: 6435) who was just as rude and disrespectful as Mr. Carter. He hung up the phone and called back and spoke with a guy name Zavario who was very helpful and took all the information for my complaint down.

We have never been so disrespected by any airline and we use AirTran frequently. I am seeking the termination of Mr. Carter, strict reprimand for David (ID#: 6435), and some sort reward for Zeke, Vivian, and Zavario for outstanding customer service. I would ask to be compensated in some fashion for the way we were treated but I don’t think I have to. I want to be notified immediately of the action taken against Mr. Carter for cursing at long-time AirTran customers and David (ID#: 6435).

While boarding a recent flight from Las Vegas to Burbank (3/27/08, Flight #2702) I recognized an old friend and sat down next to him in seat 3D near the front of the aircraft. During the pre-flight routine before takeoff we chatted quietly as the one of the female crew staff (Jan) was giving the required safety presentation. Halfway through her delivery she came up to me and asked me to not talk because it was disturbing her. I was totally surprised by this action for several reasons: (1) my conversation with my friend was in a low and moderate tone, and (2) three other men directly across the aisle from me were also talking to each other, as were a number of other passengers in the immediate area of the cabin. As far as I'm concerned this crew member's actions were totally out of line and uncalled for. Why she fixated on me is a total mystery, but I can assure you her actions did not go unnoticed by other passengers who looked at her and shock their heads in disbelief. Maybe "Jan" was having a bad day, may be she's just wired tight; either way if customer service is a priority with SWA I would highly recommend that they consider bringing this young lady in for some remedial training on how to handle passengers who are doing nothing more than having a conversation in their seats.

Do you like being poked by a stranger? How about if you are at work? You said you are a professional middle aged woman. Shouldn't you know better than to poke someone to get their attention? That is the behavior of a child. Did it ever occur to you to simply try to get her attention verbally? Poking someone is rude, plain and simple. She called you on it and now you're embarrassed. Instead of just taking responsibility for your own actions, you are placing the blame on an innocent person who was just doing her job when you decided to assault her with your finger. I have to say that I'm not surprised that you are from Orange County, CA. The kind of behaviour that you have displayed is unfortunately quite common in that area of the country.

Did you ever consider the fact that maybe you were being rude by talking through the safety demonstration? You may not care about it, but there are people who do. First time flyers, children, and even some elderly passengers might want to hear the safety briefing instead of your conversation.

I hope you were answered by Southwest. I see you didn't post the response.

my parents fly southwest from PHL to Oakland, CA in May, on the way there, they lost their luggage. My familes fly from PHL to Oakland two days later, they lost our luggage. they were able to find it and delivery to us the next day, which is fine. But then on the way home. They lost my dad's luggage, the next morning they found it and call me telling me that the bag was damage, and the stuff inside was soaking wet, so they offer me a new bag and $75 voucher, since they don't have the same size bag as the one that damage, they will offer me a bigger one, so i accept the offer and let me know that my husband will stop by the airport in the afternoon to pick up my dad's bag and the new bag and the voucher. By the time my husband got to the airport, the staff are telling me the different story, they told him they don't have any bag the same size, so they are just going to offer us $100 voucher. My husband call me while he is at airport and tell me, and I spoke to the SWA staff and told me that's not acceptable. The SWA staff was so rude to me, he said he can't give me the bag, i only have 2 options, either take my torn bag and the $75 voucher to go, and go fix my bag, and submit the receipt to them or take the $100 voucher. And I told him, by the way, his name is Noel, and I told him either option is not acceptable, that's not what they told me on the phone. I told me that they are wasting my time to go to the airport and pickup the stuff. And Noel told me that's why they are giving me the voucher. after i told Noel that both options that he offer are not acceptable, and I ask to speak to his supervise, and he put me on hold and then come back to me telling me that he can give me a bag with southwest print on it. I told him no, I do not like to advertising for SWA. And he was asking me what else i want. and I told him that I don't want anything but speak to his supervisor, after he put me on hold for 5 min., he finally transfer me to his supervisor. and his supervisor Lennox is an idiot too, i am pretty sure that while Noel put me on hold for 5 min, he has already describe the situation to his supervisor. But Lennox act like he didn't know what happen, so I explain it to him again, and his response is that he can't really hear me, coz i am on the cellphone and i am driving. So i repeat it again, after Lennox listen to it again, he put me on hold for 5 min, and then hang up on me.

** Southwest has no service at all, even the flight attendent are very rude.

** They lost your luggage and damage your luggage, and have the gut to be mean to you.

**** Never ride Southwest again******

I AGREE DO NOT FLY THIS AIRLINE IF ENOUGH PEOPLE FEEL THIS WAY THEY WILL EITHER HAVE TO CHANGE THEIR PRACTICES OR SHUT DOWN MY NAME IS REGINALD BOLTON AN I HAD AN ISSUE WITH THIS AIRLINE AN VOW TO NEVER FLY WITH THEM AGAIN PASS THE WORD AN MAKE A CHANGE

I have flown with Southwest 3 times in the past 4 years. EVERY TIME my bags have been lost. I have tried to make phone calls to complain about the lack of competence but every phone number they list is either always busy or goes directly to voice mail (with no return phone call).
If you have a simular experience please go to this web-site to complain Aviation Consumer Protection Division airconsumer.ost.dot.gov
The info you give them will be shared with Southwest as well as the MEDIA.
I am Sick of Southwest getting so may accolades with they cant even complete the simplest of tasks, answering the phone!

We picked up my brotherinlaw from a flight from Chicago to Orlando March 22/08 to have the same sort of problem, no bags on arrival. We waited for 30 min. with no announcements from southwest. My wife saw a pile of bags near the baggage office and called us over. My brotherinlaws bags where there as well as a female employee of S/W. Bro-in-law said out loud to us, "Why didn't anyone say anything to us", the baggage person looked right at us and said "I'm so sick of you idiots complaining about your bags", we all tried to reason with her to no avail, we then went to file a complaint against her in the baggage office where this female told us to "F***off" as well as many other nasty things. Another S/W employee escorted her to the back office and the nasty person exited from another door to return to us to continue her abusive behavior. We complained to a superviser about this and got a phone call from customer service later with no results being issued. Bottom prices = rock bottom baggage service!

SOUTHWEST AIRLINES LOST MY LUGGAGE AND TOLD ME THAT BECAUSE NORTH WEST HAD LOST MY LUGGAGE THE YEAR BEFORE. THEY COULD NOT DO ANYTHING ABOUT IT. IF YOU HAVE A SIMILAR PROBLEM WITH SOUTH WEST AND ARE INTERESTED IN A LAW SUIT AGAINST THEM CALL [protected] OR [protected].
WE NEED TO GET THE BALL ROLLING ON THIS LAW SUIT AND THERE IS A BIT OF RACISM INVOLVED IN BAGGAGE CUSTOMER SERVICE.

PAT

Your luggage was not lost. It was stolen by drunks and addicts that pass for Southwest Airlines baggage handlers.

I recently made a reservation on SWA for a round trip ticket and since it was booked online required the payment from my credit card right away before they would issue a ticket.

*****What a concept...paying for something before you actually "get it"...LOL

Here is where the problems occur. I had to cancel my flight and the entire ticket was fully refundable. I cancel the flight and start looking for my credit to appear on my charge card listing. I wait a week and no refund. I call SWA and I am told, SWA takes your refund and puts it into a holding account in which you can use for future travel. This was all completed without my approval!

*****Yes, unless you ask for the refund, it is held for future travel...so?

Then I now after ten days request the money be credited to my charge card. I was informed before I hung up that the credit to my card can take up to 14 days. It already took almost two weeks to find out they were holding the refund WITH NO INTEREST being paid.

*****Interest? They aren't a bank. You don't fly very often, or you would realize they didn't charge YOU $50 for cancelling your reservation. *I LOVE ROOKIES>>

We have to put a stop to these large companies continuing to find ways to hurt the average American who is trying to make a living. DO NOT FLY SWA IF THERE IS ANY CHANCE YOU MAY NEED TO CHANGE OR CANCEL YOUR TRIP.

*****By all means, fly another airline and pay a cancellation fee. Which by the way, they will get whether you cancel or not, because they will charge you to check your bags...It's $50 to fly or cancel...LOL