Southwest Airlines
Reviews and Complaints

Southwest airlines is great until there is a problem. When there is, forget about getting it resolved. I recently had my luggage lost on southwest. My bag had medications and a few other things in it other than clothes. I was told, I should have had better sense than to check my bag with medicine in it and if I needed to get it filled, I should pay to go to an emergency room and have a doctor see me to get the prescription filled. I was then basically called a liar about when I had called in and what was said. Their customer service is the worse I have ever seen. I know as soon as I get home, I will never

Tuesday, june 30, 2009
Southwest airline negligence

How many of you have you taken a vacation or traveled somewhere on southwest airlines arrived at your final destination to find out that your luggage was either lost, stolen, dammaged or delayed? Well I have. I arrived in fll my final destination to find out my luggage was not there. I had to go to the luggage center to file a report and there were atleast 8 people there with the same issue. My luggage finally arrived 24 hours later. Come to find out it's been damaged, and items had been stolen from my bag. It's sad to say, but this type of error happens entirely way too much. This is a very common problem with southwest airlines. I'm not sure if it's a lack of proper training or just plain negligence. There are people who travel for business, weddings, family reunions, holidays and the list goes on and on. What can we do to get this problem resolved? I had over $$3, 000 dollars in merchandise stolen from my bag. All in which the airline will not replace. It's in the contract when you purchase a ticket. (for those of you who didn't know) it's so sad. There was an elderly woman at the counter who desperately needed her medication and her bag was lost or delayed. There was a your lady getting married on sat and her dress was in her lugage and yes lost or delayed! Someone has to put a stop to this or at least try and do something to prevent it from happening so frequently. Mistakes do happen, but this is an everyday multiple occurrence with southwest airlines... Travelers should have faith and confidence, and trust that the airline they choose to fly will get there belongings to the final destination without any damages or issues of any kind. Ticket prices are high enough with the economy the way it is. All I can say is this. If you choose to fly swa do not check anything of value... Electronics, money, jewelery, and especially medication. All they will offer you is a $50 dollar voucher off your next flight! Please! What an insult! Anyways... If you have any comments possitive or negative I would love to hear your feedback... Thanks for taking the time to read my vent! Please if u have any stories to share e mail me at [protected]@yahoo.com or call me at [protected]... No matter it it's happened this week or 3 years ago something needs to be done... I have something in the works that can possibly benefit all of us... Send me your story and contact info asap. Together we can make a difference! How would u feel to be able to fly and be re assured satisfactory customer service and re assurance that your belongings will be there when u arrive. ? Even if you are not in the miami florida area I have a nationally certified attorney. Im not going to give out too much info but if u feel you have been violated and inconvienced in any way this is worth 5 mins of your time to contact me. U can even contact me via e mail [protected]@yahoo.com

I flew with Southwest Airlines last week. It was a direct flight and when I arrived to my destination I discovered that several items were missing from my bag.

My luggage was not damaged so I didn't even think to check the content before I arrived at my hotel.

The missing items were clothing and a bottle of perfume which was hidden inside the bag. I remember packing the items because several of them were gifts and I wrapped them.

I contacted the Southwest Airlines but they could not help me because "it was more than 4 hours since I arrived and my luggage didn't show any damage".

Next time I fly I am sealing my bag.

My grand-daughters ages 8&12 were going to fly from orlando international airport to albany, ny, a non stop flight. But my daughter was informed by southwest that my 12 year old grand-daughter was consider an adult and my daughter is not allowed to escort my girls to their gate. And I wasnot allowed to go to their gate to pick them up. Who in their right mind wold allow 2 young girls to wald thru a large airpot on their own. What if they were abducted. Or raped. This is not right. Why are parents or guardians allowd to see that the children are safe. I would like someone to look into this for me. Now my girls cannot spend the summer with me. I will not let them be alone in an airport, or anywhere. They, the airlines should be ashamed. Please help me. A3823

Took Southwest from Florida to New York. It was the worst experience of my life. Some stupid family from India had a infant that screamed for 2 and a half hours straight. It's a crime that parents are not required to purchase a seat for their infant, but the rest of us ###s have to suffer 2 and a half hours listening to the little ### screaming for the whole flight. Flight rules should allow the rest of the passengers to toss the kid and family out the door of the plane. The loser parents didn't even bother to try and quiet their child nor did the flight crew even speak with the parents. I hate this airline and that ### family.

I travel somewhat frequently, probably making 15 to 20 round trips per year. Given the current economy, high fuel costs and decreasing margins I fully understand the precarious position many airlines are faced with. Airline employees seem to be stretched thin and often deal with impatient and sometimes rude customers. I sympathize for them and treat them with respect. That being said, I’ve never experienced such total disregard for customer service and disrespect from an airline employee as I did on Thursday morning, May 28th 2009.
I arrived to the San Francisco International Airport AirTran ticket counter at 6:25am for a 7:00am flight. I did not have bag to check and tried to print a boarding pass at the electric kiosk. However, it was not working. I looked to the counter agent for help but notice she was arguing with another customer. She stated because he was within 45-minutes from the scheduled take-off she could not print him a boarding pass. I asked if they were walking about Flight 46 to Atlanta and they were. At this time, I told her I did not have bags to check and needed help with a boarding pass. She told me the airplane doors / gate were closed per AirTran regulations 45-minutes prior to take-off and I too would not receive a boarding pass. I told her I have never heard of such a rule and I travel quiet frequently. My requests to speak with a manager were ignored. I then asked her to print the boarding pass and let me try to make the flight. I would return if I missed it. She told us (the other gentleman who she was arguing with), we would have to fly stand-by and I would not reach my final destination until the following day. She entered me into the computer at 6:32 (per AirTran’s records, after several minutes of arguing). I told her I needed to reach New Orleans the same day and could not wait until tomorrow. I was told I was wrong for showing up late and missing the flight was my fault.
At this point, I walked to the Southwest ticket counter located next to the AirTran counter. I inquired about a ticket to New Orleans arriving same day. I then purchased an 8:35am flight through Denver arriving in New Orleans at 4:15pm. The ticket cost me $395. I also asked what Southwest’s check-in deadline is. Southwest will check customers in up to 10minutes from takeoff. In total frustration, I made sure to sarcastically thank the AirTran agent for ruining my morning and causing me to buy an unneeded second airline ticket. She did not care the slightest.
After the security checkpoint and on my way to the Southwest gate, I stopped by the AirTran gate (to Atlanta) and found there was 15 minutes left in boarding. I explained my situation to the gate agent and manager, named Diane. They asked if they could print my boarding pass and put me on the original Atlanta flight. I thanked her but explained I just spent $395 on a new ticket and was worried Southwest would not refund the ticket if I took the AirTran flight. Diane then refunded the first part of my itinerary ($129), offered a $50 future voucher and a $10 food voucher. I thanked her and asked if there was anymore she could do considering I was still out of pocket another $266 despite her refund. Unfortunately, she said she was doing the best she could for me. I thanked her again and waited another hour for my Southwest flight. They asked for the ticket counter agent’s name. Unfortunately, I did not recall the agent’s name.
My above interactions are unnecessary and unacceptable. Further frustrating me, while writing this letter I reviewed the check-in requirements sent to me via AirTran’s confirmation system. The requirements DO NOT mention a 45-minute check-in deadline. They clearly, state 30-minutes PRIOR to scheduled departure. The counter agent was incorrect in stating the check-in requirements. She didn’t even know the proper AirTran rules for which she was trying to keep us off the plane with.

Ticket Counter Check-In Requirements
AirTran Airways recommends that passengers arrive at the airport 90 minutes prior to the scheduled departure of their flight. Due to security requirements, passengers and their baggage will not be accepted at the ticket counter less than 30 minutes prior to the scheduled departure of their flight. Please note the minimum check-in time may be greater than 30 minutes at some airports.

To use the $50 voucher I have to buy a future AirTran ticket. There are plenty of options when flying and I would rather not give AirTran my future business considering my travel experience.
It is too bad one person can really ruin an experience to this degree. My trip is complete and the return AirTran flight was without problem. Agents and attendants were kind and responsive. Diane, the manager on May 28th was also sympathetic and responsive. However, my initial experience at the ticket counter and the fact I am still out $266 is unacceptable. I appreciate the partial refund. It is better than nothing but I am really unhappy I am stuck eating the Southwest ticket. I would really appreciate AirTran, reimbursing me for the Southwest ticket or refunding the rest of my original itinerary.

I subscribed to Grant Funding Source and two other sites because the website that carried it stated that upon ordering THREE products, I would receive two free Southwest Airlines tickets. But after completing the orders, the website deceitfully instructed me to go to the next page and subscribe to THREE MORE sites and then I would receive the airline tickets. I realized that it was a trick to try and get me to order everything on the site, so I IMMEDIATELY UNSUBSCRIBED, which means that Grant Funding Source was NOT authorized to take any amount of money out of my account.
I did not realize that the unsubscribe request had been ignored until I received a directory and training CD in the mail on 05/19/09. I called both the CUSTOMER SERVICE number: [protected], and the CONSULTATION SCHEDULING number: [protected] on the card that came with the CD, but they were closed (I will call them again upon opening).

On March 29, 2009 myself and my grandson age 4 where scheduled to fly out at 11:43 a.m. that morning. Apparently the early morning flight was delayed so they moved my flight to another gate. So I went to that gate, which the flight came on time in Charlotte, NC. As I was boarding the ticket checker flagged me and my grandson because my ticket did not scan. As I waited patiently while other passengers boarded with no problem, I was made aware that my flight was canceled. I was surprised by that question because the checker asked me did I cancel my reservations and I said no. He indicated that someone did and he would find out who did it. Because I was scheduled to go out on Monday, morning. He indicated he would find out and try to put me back in the system. He indicated that I should check with Atlanta to make sure it went through. When I arrived in Atlanta I was told my airport attendant that I was on standby and to check with another checker at 2:30 p.m., which I did. I went up to the checker and she told me that there was an error and she could not amend my ticket and that she had to have someone come and fix it and call me. She did not call me. I waited for several hours and then I finally went back to the desk and was told they could not do anything for me and that I needed to go to customer service. I went with my restless grandson who is four and was starting to get tired and waited in line again just to be told that my flight was scheduled to go out on Monday, March 30, 2009. So I stated to the customer service rep. do you give accommodations and she said no but they give discounts. I said well how do I get a hotel and what am i suppose to do with a four year old and the customer service rep. said I can't help you with a 4 year old but here is a discount. I was totally upset because I did not know where to go or how to get a hotel or get to the hotel because no of the people there were helpful. I was assisted by strangers who did not work for the airport. I finally found out how to call the hotel and had to ask how to get to the hotel. Also I was not given any information until later that day as to why my flight was canceled. I also paid for a seat and was placed in the back of the plane. My experience was horrible and I will never fly with Airtran again.

On February 7, 2009, I received a bill from AirTran's credit card company, in the amount of $77.95. When I contacted the company, Rochelle informed me that $24.95, were charges for the purchase of a subscription to Time Magazine, and two $25.00 charges for late fees. I advised Rochelle that I had never ordered or authorized with my signature via credit card, or any other manner to purchase such magazine. I requested the card to be cancelled and advised her that as of that date, I had not even activated the card. Rochelle informed me that I would be responsible for the balance even after I had cancelled the card.
On March 1, 2009, I wrote a letter to AirTran's Credit Card Co. requesting a copy of the contract with my signature authorizing the purchase to the magazine, for which of course, no response to this date. I have just received a new bill (March 23, 2009) in the amount of $95.51, with a new late fee.
I fear what this will do to my credit as I work hard to maintain a good credit history.

Two other teachers and myself were scheduled to attend a conference in San Antonio, Tx, from 11/19/08-11/23/08. Another teacher purchased the airline reservation for us, using her credit card. We had no idea of the airline policies, she just indicated she received the cheapest rate she could find and we had to reimburse her for each of our tickets. I was unable to attend the conference and requested a refund of the amount ($316) since I did not fly. I was informed by Allyson Luppy and Anthony Whaley that I could not have a refund because the person that ordered the tickets had purchased them under "cannot cancel" terms of sale over the internet. I was unaware that this had taken place. All I knew was that someone had ordered my airline ticket and I had to reimburse that individual. I was not told of any conditions limiting the ticket in any way. I was told by Luppy and Whaley that I could use the ticket, exchange it or give it away to someone else up until July 2009 when it expires. I am not going to fly anywhere and I do not know of anyone that is flying any time soon. The conference was a one-time event paid for by the school district and will not happen again. My co-worker believed she was doing all a favor by purchasing the tickets and then we reimburse her. I feel that I am being held hostage by terms of sale I knew nothing about. Another teacher put the hotel reservations on her credit card, but I was able to cancel those without losing any money.

Southwest Airlines is full of crappy. They still practice the 'good ole boy' mentality and have no compassion for gays or blacks. The CEO, Gary Kelly is using the company for his on personal gain. Like hiring is personal company for research paid by Southwest Airlines. Inadequate Internal Audit reporting to 'look good'. The company borrowed $600 Million dollars, inclusive of six countries to survive. The company tires to protray this 'unblemished' image and employees had the job, but falsely smile like they do. This company operates like a compound. False executives and other leaders allowed to display gay pron and racial CDs for the internal racist enjoyment. If you think Southwest Airlines is committed to customer service think again. If you are so great why borrow money and have no brown people as a board of director. They have one black female ' a token' that does not give a damn about people of color as a VP of Reservations. She is only concerned about making her Jaguar payment. The FAA maintenance issue is possibly true as all are buddies of the 'good ole boys' club. Internal Audit destroyed documents after the company was under investigation. Fly this airline and risk your life. Maintenance and inspectors participate in Deck Parties on Fridays at the company where alcohol is served. I guest SWA has preference and this is not a conflict of interest. Smart Company! The love getting rid of black, mexicans, and not hiring Asian's. The Good Ole Boy Fear that the truth will be told. How else can you fly for $49.99 don't do maintenance checks to balance the books.

I received my boarding pass a full 40 minutes before take-off with no checked baggage. However, due to the completely useless TSA deciding to justify their paychecks, I arrived at the gate 6 minutes before my flight was scheduled to take off. I was told that because I was 4 minutes inside the 10 minute cut-off for boarding that I would have to wait approx. FIVE HOURS for the next flight to my destination, even though the plane was sitting right in front of me with the gate tunnel still attached - i.e. I could have EASILY boarded the plane and made my flight. I sat and watched as passengers were boarded TWO MINUTES before the scheduled take-off of the next flight, and on the flight they put me on, TWO passengers were boarded THREE MINUTES INSIDE the 10 minute boarding cut-off time. These were the only two AirTran flights departing that day. It is my opinion that my seat was sold out from under me and I was bumped to a flight which arrived SIX HOURS later to my destination that was not fully booked as it was a less desirable flight which arrived late at night rather than early evening. It is also my opinion that this inconsistent, discriminatory policy was utilized intentionally for profit by the female airline boarding agent who didn't have the guts to show her face at the gate again after she royally screwed me over. I am sure others have been abused by this airline via this discriminatory policy, and if you are interested in initiating a class-action suit against AirTran, please send me an email, as if enough people come forward, I'll put up a website specifically for this purpose. As for this greedy, abusive airline, this was my first and last time flying with them, and I will be disputing the charge with my credit card company.

I am disabled, I have agoraphobia (I don't leave my house) but my grandma died and I needed to fly back to the midwest to do family stuff. I called the ADA six months ahead of time and they helped me get my dog certified as a service dog (just like an eye dog). She is little and her job is to help me through panic attacks and put distance between me and other people. I called Southwest and they said it would be no problem. I flew to the midwest without any problems. On my way back the ticket taker stopped me and asked for my paperwork on my dog, I told them she was a service dog (she had on her vest) and she didn't need paperwork, according to the ADA she has the right to go anywhere I do. Anyway, the ticket guy went and got his boss who, in front of the other passingers asked why I had her, what she did for me, and what my diagnosis was. She also told me that she wouldn't allow my dog on because I didn't have a vet note or a note from my dr. To make things short, I had a panic attack, thought I was going to die, and I was sobbing. Eventualy they let us on the plane, and after 3 Zanax I calmed down.
Anyway, the point is they made my worst dream come true. They treated me like I had done something wrong, and did it in front of all of the passingers. Just because you can't see my disability doesn't make it any less significant.

I'd like to complain about Southwest's new electronic standby list. twice, i have been forgotten by a southwest agent who didn't check the electronic list. both instances i checked in early. both instances i had approached the ticket counter a second time within 30 minutes of departure and been told to wait for my name to be called. the first instance, i was lucky because there was noone in line, i approached the counter right before the gate was about to close and they got me on. the second time, yesterday, i waited patiently at a seat near the counter. When I realized most of the passengers had bordered, i approached the man at the gate because there was a long line at the counter. He told me i'd have to stand in line. while standing in line, the gate closed and i missed my flight. What frustrates me is the plane only had 80 passengers, but they still wouldn't issue me a boarding pass twenty minutes before the plane was supposed to leave. The rest of the flights that day were booked. i was transfered from tampa to jacksonville although the flight from jacksonville was booked as well. then i was transfered to nashville, and finally home to baltimore at one in the morning instead of 7pm at night. I used up all my extra standby tickets. And to top it off, the agent who'd forgotten to call my name didn't even acknowlege it.

I just wanted to voice my outrage about Southwest airlines and the fact that they did not protect my grandchildren when they were flying with them.

My grandchildren were flying Southwest airlines, Flight 3938 from San Diego to Denver on 8/1. We requested them to be unaccompanied minors, but southwest said no as my oldest Granddaughter is 16, the other two are 11 and 9. When they were put on the plane, Southwest split the kids up, placing the two youngest away from the oldest and placing the oldest next to a strangely acting man. During the flight, the man took out a roll of tape. The flight attendant noticed it, but did not say anything. Then the man handed my oldest granddaughter a magazine. When she accepted it, he grabbed her hands and taped them together. Although they screamed for a stewardess, no one showed up. The youngest one went over and had to bite through the tape to get it off of her wrists. Finally the flight attendant shows up and moves the kids to a new site. Then she says I saw that guy with the tape and thought he was strange.

When the plane lands, Southwest lets the guy off the plane, never calls police and THEN lets the kids go to the baggage area unattended. The guy follows them which prompts my grandkids to turn around and request that someone take them to baggage claim. Southwest STILL did not detain that man. After spending several hours with Southwest, my daughter-in-law was told she could have credit towards another flight, of which she refused.

The next day my daughter-in-law spent the day on the phone and then went to the Denver southwest terminal to get someone to deal with this issue. She is so worried that this crazy man is doing other things to other kids. Southwest would not deal with this.

She has contacted Homeland security and now the FBI is interviewing the kids and are looking to press two charges of minority assault when they find the guy. Airlines need to keep people and especially kids safe on their airlines.

With all these cutbacks with airlines, child safety should not be one of them.

The mission of Southwest Airlines is 'dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit'. The airlines also advertises that it provides curveside checking for all passengers at all its contact airports. These two factors were totally lacking when I used Southwest to fly from Harlingen, TX to Norfolk, VA on May 13, 2008.

In order to travel, I always request a wheelchair since I am physically disabled to walk great distances. There was no curveside checking service, no wheelchair assistance or friendly staff at the airport. I had to take a taxi to the airport and the driver was not willing to assist me in obtaining a wheelchair. Weakly, I managed to walk into the airport with my heavy luggage and check to see if some airline or airport staff was available to assist me. I found no one available. I somehow managed to get to the checking counter, where I was rudely treated and charged an extra $173 for a ticket that I purchased back in February, 2008. I booked the flight using senior fair rates.

When the counter help looked at my ID, she said that I couldn't fly at that rate since I was not 65. When I booked the flight I was not informed that I had to be 65 to fly at senior faires. So I was charged the extra fee. All this time, I am standing, waiting for a wheelchair.

On the flight home, the flight attendants were not friendly, warm, or helpful in assisting the public with their seats or handling of heavy baggage up into the above seat compartments. Both the attendants were female and only interested in their looks--I watched both look at themselves in the crew cabin's door mirror. There was a preschool child on this flight and they didn't pay him much attention either. I saw one of the attendants take a small alcohol bottle out of the kitchen drawer and back further into the kitchen to take a drink. This event occurred on Flight 37 out of Houston, TX on May 19th, 2008.

When I got to my parents, I called Southwest about the fee issue and they refused to assist me in settling this matter. They just said that I should air my complaint in writing to their Dallas, TX office. So I am about to write them about this and protest my issue in the hopes that this issue can be resolved on the company level. If not, I am reporting them to the FAA. Can you help me with matter or at least allow it to be aired so others will be wise not to use this airline.

I am an 18 year old female. I was going to visit my father in Germany. I was flying on my own for the first time and it was an international flight. I was scheduled to fly from O'hare to Detriot, then Detriot to Frankfurt. I was given an hour and a half between my two flights. I checked in my bags three hours early and gave myself an hour and a half to make my way to the gate. After checking in I checked my flight to make sure it was arriving on time. Everything was set. I said my goodbyes and went through security to my gate. That only took 20 minutes. In that 20 minutes they delayed my flight. I understand these things happen. I went to the counter at the gate and asked if I would be given enough time to board my other flight with the delays. I was told no and she TRIED to rebook me.
I'm not an airline personel. But I believe that you should call the airline and ask if they have another seat avialable. The women did not do that. She procedded to book me for every flight she thought she could get me on. I was told 5 different locations that I would travel to first. They told me my luggage would be taken care of, I would be bumped to first class on my first flight, and I was to have a nice day.

Not too bad so far. I didn't mind changing flights and the upgrade was very nice. I was finally at my correct gate. when our time to board came and passed I was worried. I politely went to the counter and asked again if i would have enough time to board my next flight. I was ignored and recieved an over the shoulder "yea." I figured they would know best and that I was just worried, being it my first time to fly by myself.

I was on a flight to New York's Kennedy airport where I would transfer to my Frankfurt international Flight. We had taken off to late. We landed and I was only given 20 minutes to find my gate and board before it was to take off.

Problem two, we didn't get to our gate for 17 minutes. We were stuck on the plane on the landing strip. I also noticed that my ticket gave no gate number, nor a terminal number. It gave me a flight number, that's it. I politely asked someone where my gate was. I was told that they had already boarded and that it was half way across the airport. If I wanted to catch my flight I should better run. So that's what I did. I sprinted half way across the airport with a carry on bag.

When I made it to my gate I asked the man if I could still get on the flight. He told me no it was getting ready to take off now, and that I should have shown up on time. I started to cry. I had no idea what to do. I tried to show him my ticket that said I was supposed to be on that flight, he told me I was not even in the computer. I continued to cry and he yelled at me to stop yelling at him. I was so confused. I calmed down and told him I had just gotten off one of their airlines flights! I was not late the plane was. He told me that he could do nothing about my luggage but to get on the plane.

I got off my plane hoping for my luggage to be there so I could go to the room and sleep. It was not there. The women apparently forgot to change my luggage from the first flight she booked me. My luggage was in Paris France.

I was not booked on my own flight, only the others that she tried to put me on. But my luggage was to be on every other flight.

I do not trust southwest to fly me anymore. THe only way I would book with them again is if I had several hours in between flights that way if one was delayed i would still be safe to take the flight.

Southwest is rude, and unorganized. It was the worst flying experience I've ever had.

I recently went with a group of 6 to Las Vegas. My 10 year old daughter was among us. It was her first flight. Her boarding pass was A, but the rest of us were 50+ B. I asked how we could work this out, and the ground attendant said my daughter could board first, and if there were room we would sit together. Naturally she was hesistant to board her first plane alone and sit somewhere, waiting for us, so she just waited in line with us. When we entered the vestibule, I asked 2 attendants, Lynda and Karen, if they could help. Possibly they could ask if there are any single riders that would be willing to take a different seat so my daughter and I could ride together. Not all 6 of us, just the two of us. Lynda looked at me and said, "You're pretty much out of luck." Wouldn't even TRY to help. So we went to the back, which was full, and started to make our way to the front. Then Lynda and Karen started saying "If EVERYONE would just take a seat, we could get going..." They encouraged the other passengers to chastize us by saying "Just sit somewhere!" My daughter was visibly upset, but no one cared...So much for the customer service.
I'll pay extra if need be for Delta, American, NWA.

I must start by saying that the actual flight, including the attendants, for all four of the flights we took between May 24th and May 28th 2008 were great. It was the customer service/check-in, etc. that we dealt with mainly at the Atlanta airport.

On May 24th our flight from Flint Bishop Airport was literally 5 minutes late, which prevented us from making our connecting flight to West Palm Beach FL. We were late due to the fact that we had to wait for another AirTran flight to arrive so we actually had a crew on our flight. Although we were told by the customer service agent in Flint that they would call ahead and try to have them hold the connecting flights in Atlanta, I hardly think that happened.

We arrived in Atlanta at 8 a.m. only to be told we couldn't be guaranteed another flight until 8 p.m. While we did try to get stand-by seats on a 10:30 a.m. flight that one came up overbooked, which was a word I heard throughout the C Concourse frequently for AirTran flights during the 12 hour stay I endured at the airport.

Of course when we finally got to West Palm Beach late that night, we had to go on a hunt for our luggage at the AirTran desk where the lights were off and the 800 number that was posted on the desk led to a recorded voice message. Luckily there was a lovely young lady in the back who did have our bags. They basically screwed us out of an entire day of vacation.

I also find it odd that while we were only offered 1 meal voucher (for 12 hours) for unwillingly having to wait for a later flight - people who voluntarily gave up their seats to take a later flight were offered free flights! Good luck! Free flights with them are still too pricey! I do agree with another complaint I read on here that the AirTran staff at Atlanta Airport are Horrible.