AirAsia
Reviews and Complaints

I booked flight on 26 Feb 2018 using your AirAsia app from KUL to ICN Seoul departing on 19 June 2018 and returning from ICN to KUL on 25 June 2018. Paid via internet banking M2U for RM4, 127. Immediately after the payment was made, the line was interrupted and an error message prompted. I thought the booking was unsuccessful but when I checked the booking status in the app, it appeared to be successful but with a differrent returning date of 29 June 2018 (Friday) instead of 25 June 2018 (Monday). I called your customer service spoke to Shameera but she said nothing she could do to change the unless we pay a penalty, an additional RM300+ each per pax, a total of almost RM1, 400. Otherwise, we could ask for a refund but for an indefinite time line. I insisted on speaking to her supervisor but he or she is always engaged on the line with another customer. She said she will get back to me within 24 hours. I wouldnt mind paying additional if it was my mistake but since it is not I strongly believe Airasia would be able to be tolerant with its customers and accomodate to the change of date request. Furthermore the request was made immediately after the booking was made and after the error was realized. I certainly hopeful that Airasia is customercentric and respond swiftly to this request and further restore my faith in Airasia. Tqvm

Dear team

This complaint again they flight #fd3042.
Because of their mistake. Me and my friends had missed the flight to Dubai.
When we reached out for their help they are saying it's airport mistake.
Who so ever the mistake is why we have to pay for it.
I don't have money or neither my friends to buy ticket.
Need your help.

7:45 am was our flight from
Phuket but started at 9:30 am

Flying from KK to KL on the 9th of Febuary 2018 .
Flight number QN5SVZ 05.45 dep -- 8.15 arrival

Flight was delayed . Missed 2 international connections .
Had to purchase new tickets from another airline - 3900 RM .
Went to complain at Airasia deck ( only 2 service persons in the whole of KL airport ) 1.5 hours waiting in line .
When I finally got to speak to the service person - she was rude, didn't care and basically told me that it was my own problem .
Didn't offer any advice or help .
The only thing that I can be thankful for is the fact that it wasn't a emergency departing of the country - I wonder what would have happened if it was or if I didn't have the funds to pay for a new ticket, how would I have fared out .

Dear, I'm Hau Yi Ting and I took the flight D7 206 from KL Malaysia to Auckland New Zealand on 11:55pm 23/02/18. However, I wasn't aware the fact that I could complain right on the spot when I noticed my new baggage is being damaged at the Auckland airport, even though I have already asked for a fragile sticker and not to mention about all the scratchers I found on my brand new baggage. This shows how much the workers have taken care of the passenger's belongings. Therefore I'm writing to the customer service to file a complaint and hoping that Airasia can take a good action on refunding my loss. If I need to provide any further evidence, please email me [protected]@gmail.com. Thank you.

Pathetic Service | Rude Cabin Crew | No Respect

Despite multiple requests made for the mineral water, none of the cabin crew attended our concern. Noor Diana, one of the lady crew member in a very rude way asked us to wait until all the customers seated before us are attended. They were busy with explaining the food menu to other passengers but did not pay heed to the request of the mineral water.
My wife who wanted the mineral water for taking the medicine had to wait for over 40 mins to get it.

First of all, we are not allowed to carry water inside and then airline does not have any complimentary water service for the international sector and then we have to wait all the way long to get one bottle of water for 70 bucks.

When we asked the lady about the feedback form, she showed no sign of respect and instead asked the other cabin crews to pass on the feedback form.

Flight: D7 182
KualaLumpur to N. Delhi
Date : 19 Feb 2018
Ashish Makkar

Feedback form attached here.

Shame on the aircraft management. This was my third and probably the last air asia flight.

Say No to AirAsia

I flew from New Delhi to Phnom Penh with Airasia Airlines on 18 November 2017. Since its a low cost airline, I paid an addition of 150USD for my baggae. The airlines lost my baggage. After weeks of following up with them, they declared my baggage as lost and agreed to pay me a minimum compensation which does not even cover the cost of the baggage.

I have been following up with them since November 2018, however they keep blaming their other departments for the delay in providing me the compensation. Its been three months and I have been continuously following up with the airline, to no effect.

I have received an email from Air Asia notifying me about a rescheduled flight (QI56YI), when I contacted the company I had the ''shock surprise'' that the flight has been suspended. 3 options were given to me:
1.Change your flight to another time/date within 3 months from the original departure date; OR
2.Request for a Credit Account of the value of your booking which is to be redeemed within 90 calendar days from the issuance date for your future travel with us; OR
3.Request for a full refund of the value of your booking.
The point is that the option 1 is impossible to apply because the flight is suspended. Option 2 I'm not interested as its very limited and I'm in disadvantage as all the fares already have rose the price. Option 3 still in disadvantage as the money can takes long time to reach my account and probably I will lose money again in currency exchanges as well as all the fares have already rose price and I still have return flight booked from Philippines.
In additional of my complain before I was informed of the suspension of the flight I have booked hotel and bought flight tickets for travel inside Philippines, in short I'm going to lose money again.
If I haven't contacted Air Asia I wouldn't know about the suspension, because I have only been informed of a reschedule flight. Ive been trying contact Air Asia in all the ways possible as e-mail, Phone or chat, but unfortunately nothing has changed, the company keep giving to me the 3 options which are not applyable to me, all 3 are limited and not satisfying.
I'm flexible and just want to solve out my problem.

I have for boarding at bhubaneswar airport for my kolkata flight 1562 at counter lady asked for fooding and a very good south indian dishes with beverage at 220 only I paid with my debit card but no one serve with any food or beverage in the flight I was totally cheated it not the matter of rs 220 it the matter how you delight your guest with good service or with cheating I am privileged guest of jet airways but this was a horrible experience I ever had in any flight.
Please asked your boarding lady to send the proper detail to the flight crew to whom you have charged a money for food.

Hi
my self sunny saini. My wife is travelling from Delhi to Bangalore PNR is (QRNRKK) 16/02/2018.
I already booked ticket today I got a call form cuts care they said for lunch booking they called after that she asked my wife no. she called her and saying we dont have seats in between so u can book front seat its charge for 1100. she said not required. but they booked same
concern... 1. Why they confirmed booking without seats
concern...2. without confirmation why you booked our seat
concern...3 I want voice recoding of talking with my wife
concern...4.. future travel with air Asia is not possible
concern...5 why is that miss selling is there

Thanks
Sunny Saini
[protected]

airasia cancelled our flight from jakarta to bali at 2 Dec 2017, till now 12 Feb we still didn't get our refund. i open case with number [protected] and they said the refund is done but not credited in our account this case number :[protected], i contact them again with online chat many times and the told to wait another month, and now month completed !

my bank asked the following information but they didn't reply to me :

Dear Customer,

We understand your concern.

We acknowledge the receipt of the mail conformation. However, we are unable to find the refund details.

We request you to forward the conformation mail regarding the refund from merchant.

Kindly note that the merchant mail should consist the from field as the merchant mail id, to field as your mail id and date and time of the mail along with the below mentioned details of transaction to enable us to assist you further:

Date of refund

Amount of refund

Reference id/ payment id

We thank you for giving us an opportunity to be of service to you.

Sincerely,

U Naresh Kumar
Customer Service Officer
ICICI Bank Limited

Flew home last night on the 3.45pm flight from denpasar to perth. Ordered online meals. They came stone cold and chicken looked watery. My 13 year old couldnt even eat his. What a waste. My 5 year old woke up this morning sick! Throwing up and stomach pains! All he ate yesterday in bali was french fries... So im guessing the cold watery chicken and rice on ur flight... Meals were a disgrace... Then the drinks were warm :) haha. Meals over perth to bali were great... Bali home disgusting!

My flight 10 feb 2018 is AK 5131 from kota kinabalu to kuala lumpur. I have send two box with sticker fragile. But one is over size so I send to the over siza department. All the fragile sticked box is in good condition the goods inside also is good when the time sending. But when reach home and open up the box my tv is completely damage. The fact show evan fragile but not handle as fragile. What should I do now. The demage luggage tag number is KUL [protected].
And my booking number is GKYKRC.

Pada 7th Feb 2018, saya menunggu penerbangan AK520 ke Ho Chi Minh City di gate L18 dari jam 0610H. Saya kesal apabila seorang petugas di gate lounge telah memarahi saya dan membuat kenyataan bahawa saya dan 2 lagi rakan saya adalah 'typical malay' yang selalu menunggu panggilan akhir padahal tiada langsung pengumuman dibuat utk penerbangan AK520 dan saya berada disekitar gate dari jam 0620H. Saya sangat kesal dengan sikap petugas tersebut yang terus mengeluarkan kata-kata kesat sedangkan saya telah mula berjalan meninggalkan beliau. Saya sangat kecewa dan berharap perkara ini tidak berlaku kepada penumpang lain.

Dear sir,

Recently I made a booking with your new airasia big loyalty app.

Please notice, that you charged my credit card double the amount and also used up 1170 of my air asia big points!

I am very disappointed about that.

Please rectify and reimburse me asap!

I would hate to cancel the flight and lodge an official complaint as I have been a loyal customer over the years.

You may also call me at : +94 [protected]
In sri lanka presently!

Trusting you with best regards

Christian hunter

This mail in regards to refund of my amount of booking from air asia from Delhi to Bali. As flight got cancelled due to Volcanic eruption in Bali.

Here are the flight details.

Delhi to Bali:
Date of journey: Nov 27, 2017

Bali to Delhi:
Date of journey: Dec 04, 2017

They provided my the credit-shell in Air Asia account, But I need my money in my account, As cancellation is not my mistake and not done from my end.
But the customer care executive is saying, I am not able to get my money back, they told me you need to fly from air asia anyhow, other wise money is going to waste, This is hard cash money which i paid.
According to me this is also an example of Fraud.
Please look in to this issue.

On February 1st, 2018 we took flight AK 5748 from Kuala Lumpur to Tawau, Malaysia and had two separate incidents that were unacceptable (We started our flights with Air Asia that day in Siem Reap Cambodia-Bangkok, then Bangkok to Kuala Lumpur, and then Kuala Lumpur to Tawau.

The first incident began as soon as we found our seats. The men who were sitting behind us began to kick our chairs repeatedly. After the take of my husband and I reclined our seats, and the men began to kick harder. I have a rotated disk in my back and need to sit reclined in order to lesson pain while traveling and the men kicking the seat behind me was causing a great deal of pain.

We asked a fight attendant to help us in English. When the woman came over she spoke with the men in a local dialect first, and then instantly sided with them, telling me I had to keep my seat up because the men had long legs. We explained to the flight attendant the situation with my back, and she insisted that I should have my seat up to make the men behind me more comfortable. This is absolutely unacceptable, for one we paid for the seat just like every passenger on the plane and have a right to sit with the seat reclined. We also have a right to be treated fairly and equally, even if we do not speak the local dialect. If the men needed more room they should have paid for an upgraded seat, or the flight attendant could have moved them to one of the many seats available in the rows 1-5. We feel we have been discriminated against and treated completely unfairly because we are foreigners and do not speak the local language.

The second incident occurred when we were buying meals on the plane. Our total came out to $6 USD, since that was the only currency we had available. The flight attendant, whom was male, with a mohawk hair cut that was also dyed a lighter color gave me change in Malaysian Ringit. I did not know the conversion rate at the time I received my change. The flight attendant gave me approximately 14 Malaysian Ringit in return for my $20 USD.

I later discovered that $20 USD is worth approximately 77.49 Ringit, meaning I should have received 54.4 Malaysian Ringit in return for my two meals. This is beyond unacceptable from a major airline like Air Asia. Your staff purposefully stole money from my husband and I.

To resolve this issue I would like a full return for all our Air Asia flights taken on 1/2/2018, as well as the missing 54.4 Ringits that your flight attendant stole from us.

Sir /madam
I took air asia flight from penang to siam reap.
My departure from penang is at ak6113 (ql51jn) time (1105am)
Arrival at 12.05pm
But the flight departure from penang late and my arrival at 12.45pm.
The flight delay have done damages to my total trip inclusive my hotel 4 star at siam reap.
I told the the air asia personal ground staff upon arrival at klia airport and they said they cant delay the flight because the gate is closed.
My departure to siam reap at 1.20pm. (xic7xz)
Finally I missed the flight and I have to u turn after the immigration.
My lost incurred around rm3500.00 because the flight delay from air asia.
I hope can you please give me another replacement flight due to the late departure cause my tour to cancel without any refund from the tour company.
Your cooperation highly appreciated.

Flight # : a8ly6y
Case #: cas - 1991 8100 - p7hf92

Refund promised to be 90% of what was paid but what I got at last only 64%!
send email to request for break down, but gotten a reply that no duplicate claim is allowed!

Is this how airasia grow so fast and big with rm1? this is totally unacceptable!

Please kindly revert as soon as possible as this is a scam from airasia if refund for 90% is not fulfilled with all the interaction email!

Every time I have taken a flight with your company it has been chaos, causing untold stress to myself.
I have flown on over 100 flights without problem or occurance, yet every single time I have flown with your company there has been problems, arrogant silly unhelpfull staff, confiscations of my own goods& having to carry over 10 kg in hand after paying you £15+ for jold luggage, all due to your staff.
You have sent me emails askiewhy I no longer fly with you — here is why, and expect more complaints to yourselves&relevant governing body's.
For example — look below, explain your form you expect people to fill that is entirely irrelevant to them!

I recently traveled with air asia and had unpleasent experience. There was a little misunderstanding and I put my power bank in my lauggage by mistake and forgot. So they detected in the scaning machine and then employees called me and said that there is a power bank in ur luggage so u should remove it out. I said ok am sry that I forgot to not to keep it inside. And then they said we wont give u ur power bank back, I requested them that I am sry it was a unintensional mistake I will take care next time. I also said I will put in my hand bag in which It js allowed but then also the employees didnt let me take it.
I just want that in the first mistake thats also not intentionally done, they are expected to tell me to take care next time but instead they took away my power bank.
I hope air asia will look after about this
Thnk u