AirAsia
Reviews and Complaints

Today 19 Mar 3017 (9:45 AM) I called Indonesia Air Asia for helping me check the amount of my big points. There is the problem of my "Big Point" no show on website. I would like to book my future fight by using big pints but can't. I never use any big points yet during many years till now !

The Indonesian (lady) as call center push me to check on website only! Impolite answer and no responsibility. Also it's hard to communication with her in English.

In the end she still push me check on website. The only answer from her was "Madame, please check on www.airasiabig.com".

I try to let's her know that i'm working on website more than a hour before asking help from call center.

Every month I fly with airasia at least 2 flights/ month. Indonesia airasia is the worth service ever even the call center.

Regard

I book a ticket flight form JKT-SING-SING-JKT with Air Asia Big point 3, 934 and additional charge IDR 506.000. I had air asia big poin 12, 686 today per 17 March 2017. Suddenly after transaction, error occur and I see my point reduce to become 8, 784. Luckily my credit card was not debit IDR 506, 000 as I call by phone today, but my point is missing.
I am really sad and angry with the answer of Air Asia call canter Jakarta for their answer and no solution. Even there is no track to see the history of point use to see the activity of point used. It is pointless is AIR ASIA has point but can not track what happen it was error occur and not responsible for this. I had to phone call center twice but they have no solution for me. It is so annoying and no help me at all. I have a print screen capture of the error transaction occur but the call center even did not ask me to show my proof.

I am so disappointed with the service.

I want to get back my point!

I need to order long travel with that for sept Vacation trip.

If there is no solution better I will post it in newspaper to notice about this problem can be happen to other costumers.

you should have IT system to check the point up-to-date it should be available to get customer satisfaction.

thanks

Air asia cancelled flight in december told me refund would be on the way in approx a month. Since then I have called many times and many "e-forms" have been submitted.
The last case number was cas-[protected]-xyzhjv.
Let me know if you need further info please
Needless to say am very frustrated with their systemin in place for this
Almost seems criminal that a reputable airline can hold on to someone elses money for so long, after putting them at inconvenience in the first place

Regards

Jack farras

This is my first time to carry this luggage to travel. I was taking today (16/03/2017) flight AK5205 bound from Kuching to KLIA2. Just one flight I took my luggage had broke like this. Can your company give me an explain as soon as possible before I spread this through social media?
I do not know how AirAsia staff dissatisfactory working with your company. It is rude to throw innocent passenger's luggage like this to express their anger. Its really affect your brand name in the market.
I had support Airasia over 8 years. This is not the first time happened to me. But is the serious incident to me! It is such a precious luggage. Please stand at passenger's side to think. Will you feel angry if this is your luggage?
I need you to find out what had happened on the day on the luggage. And please do conpensation to my loses.

Hello
I made a booking earlier 30minutes ago for march 4th next year on your app and everything went through nicely though when I received confirmation email the time of my flight was wrong
Must be a technical error on app
I clicked for 11.55am departure from sydney to kl
On email states departure 9.40pm
Please correct this
My booking number is yfh7ti
Yours sincerely
Franz schramm
Elitemoves. [protected]@gmail.com

Arrived at check-in counter at klia2 airport at 0040 hours 16th of march 2017 to board flight d7 518 to busan korea scheduled to leave at 0120 hours 16th of march 2017. However check-in counter already closed despite another 40 minutes before the scheduled flight time.

I have an uber receipt that clearly indicated my arrival time at klia2 to be precisely 0028 hours 16th of march 2017.

My repeated attempts to check-in on-line 6-7 hours before the scheduled flight failed too, adding to my frustration..

My booking number is: nm8yxn

As a result of this I could not deliver my lecture during the 12th asia oceania thyroid association congress in busan south korea. I have apologised to my host however they are really disappointed at my absence.

Regards,
Nor azmi kamaruddin,
Professor of diabetes & endocrinology,
National university of malaysia (Universiti kebangsaan malaysia).
Consultant physician & endocrinologist,
Head, diabetes & endocrine unit, dept. Of medicine,
National university of malaysia medical centre (Ukmmc),
Jalan yaacob latif, bandar tun razak, cheras 56000,
Kuala lumpur, malaysia.
Tel: [protected] / 6958
Fax: [protected]
Visiting endocrinologist, national heart institute (Ijn), kuala lumpur.

I have never received a reply regarding the $100 voucher that my daughter Holli Renee Warren bought me for Xmas and only received an activation code for one. I have just returned from overseas ans want this matter resolved immediately. I have already lodged two complaints prior without a reply. It is impossible to use your online chat, which I have tried several times. My daughter bought me two $100 gift vouchers for Xmas but I was only able to activate ONE!

*CAS-[protected]-KVBLBL CRM:0001711
*CAS-[protected]-R5W2N9 CRM:0001693

Tony Warren
Jan 10

to egv
Hi,
you have only sent me one voucher to activate - [protected] .My daughter paid for 2 X $100 vouchers Where is my other voucher?
Regards,
Anthony Warren

[protected]@gmail.com
Big Shot ID: [protected]

Im wanna said this is my first time that i have lost my baggage on airasia flight. that happened in 15nov 2016 morning when my family arrive at incheon international airport. my family waiting the baggage for 1hour and 30minute and it not come. so the best that's i can do is I have directly report to airasia lost and found at Incheon airport. and we waiting about 40minute again for staff to checking the baggage. and the staff cant get confirmation about the baggage. so the let know, we just need go back and waiting for information. after a while ( 2days later ) I get call from airasia Incheon that my baggage cant found ( in my mind, I'm just cant understand, my baggage is not small box, its about 3kg things inside my box is multivitamin, food, etc )and and they asking to wait again until 14days works and it will be handle by airasia indonesia. this time, if I angry... it will be same ( cant solved ). so I just choose to wait and wait. until 14days later. they didn't call me, so I choose in december to call airasia callcenter lost and found at Jakarta to asking, and they have answered my baggage is lost. and I can report to insurance company ( I have buy ticket with insurance ). so I report again to ins. company and in january 2017 they answered is cant claim if the baggage because baggage inside is for consumption. then the ins. company staff said to me, that airasia will paid me about usd, 50. then i just need to do is call airasia, and give my account number and report latter lost baggage. but the problem is until now 2017 march 15. i still didn't get any news from airasia. and now on i just really feel better if airasia can responsible what happened to my case.
Booking code. VYRFUB
14nov KUALANAMU-KUALA LUMPUR AK395 20.20 - 22.20
15NOV KUL-INCHEON INTERNATIONAL AIRPORT D7-506 01.00 - 08.20
case number . BAHICN16A 00524FTX

Please informed.

Thank you
Pherry luise
email add. [protected]@hotmail.com

Air Asia lack of customer service timeline;

• 20 February flight FD618 Bangkok – Siem reap checkin 1 x Samsonite suitcase value contained 3000 UK pounds including case. Siem Reap lost and found tell me with a smile there is always delayed luggage from Bangkok Air Asia to Siem Reap.
• 10pm FD618 - suitcase not arrived at SIEM REAP I log PIR report 003744. Informed case will be delivered to hotel on morning fight 21 Feb.
• Chased Siem Reap lost and found daily who in front of me on three occasions in the office spoke to Air Asia who on a daily basis stated they would call Siem Reap lost and found back with an update but didn’t on any occasion from Feb 21-26. Logged complaint CAS-[protected]-Z76800 outlining the issues and pain of chasing a suitcase loss by Air Asia in Cambodia where infrastructure is poor, obviously Air Asia didn’t care and didn’t respond.
• Flew back on 26 February to Don Muang and logged bahrep17a00023 (second case) at Bangkok lost and found. Bizarrely and still now in mid-March Air Asia cannot tell me if my suitcase was on the flight?
• 13 March Air Asia contact me with a questionnaire asking details of incident despite providing the details in two complaints. PIR003744 stated my name and address is attached on the case on a red emirates tag why do I have to keep repeating this fact? The tag in red states my name and addressed given in case bahrep17a00023.

My questionnaire for Air Asia is;
• Who in Air Asia was talking to Siem Reap lost and found and not responding despite promising to call back with an update?
• Why do I have to keep repeating details like the case and the fact I have my name and address on the case?
• PIR 003744 has the baggage tag number on it why can Air Asia not tell me if the case was on the flight? This is the most worrying! Did Bangkok baggage staff steal my case? Do I need to raise a police report in Thailand?
• Why have I had no apology or follow up at any point during this incident never mind some compensation replace shirts/t-shirts/trousers/toiletries/glasses/sunglasses whilst on the trip?
• I have never been treated so poorly by an airline if sufficient compensation is not provided then I will lodge police and legal proceedings.

I booked an ticket on 11/3, from Johor Bahru to Kuching.the departure date is 28/3 and the leaving time is 06.05am.The payment made via direct debit and the transaction done.However I did not received booking confirmation email from air Asia.Despite numerous chasing, no reply from customer service at all.this really makes me disappointed with air Asia.Pls find the full details as below
The passenger name:lie Fung, lay
Date of birth:19/09/1967
Departure date:28/3/[protected]@06.05am(one way ticket)
Departure country:Johor Bahru/Malaysia
Destination:Kuching

Contact Person:Lau Hui Hsiang
Contact email address:[protected]@yahoo.com
Contact no:+[protected]

The recent megasale at Airasia violated our customer right, it is thought to be cheap where it drew us into buying the airticket but then raised up the prices for luggage buying to compensate their loss of discounted airfare. The 60kg luggage price nearly worth 1 airticket prices and for a return flight, the prices of luggage is already worth 2 airticket price, this is considered as false advertising. 20kg luggage price that is only worth $22 in jetstar but worth $39 in Airasia, that is nearly double in price. This is a misleading advertising that draw us into buying the tickets which we thought it is cheap but then forced to buy expensive luggage where we have no choice but to purchase item in a less favourable term.

Air Asia has over charged us for the same baggage of 25 kg against two people i.e 900 *2 and charged us 1800 baht instead of 900 baht. Mistake of Air Asia executive.Fligt no. FD 3025 from Bangkok to Phuket on 9. 3 .2017 at 01:10 pm. Kindly Look into the matter. Booking no. DKBDJQ. I want reimbursement of the overcharged amount.kindly check the boarding pass and baggage charges reciept.

We were travelling from delhi to goa and we had got our booking done for the food we will be provided in the plain as per we ordered it was rajhma rice and dum aloo wid pronthis we were 5 adults and one child and we have got one rajhma rice and 2 channa with pronthi one kadhi chawal and one the air hostess came and she said to see the menu and order for anything u want in the menu the dint had anything in the pre booking food so we order from the normal food menu and got that but this thing is not fair what is the use of getting a food order before when they r not responsible for giving us the same food which we have order bad experince wid the air asia flight wont choose this flight ever

6 March 2017 (Wednesday)
3 clients
We have printed out the ticket from email received and checked in via online. However, when we are passing the custom they don't let us pass through as they requested to get the air ticket printed at the counter. We rushed to the counter but there was no staff able to help print the tickets. Hence we asked the customer service to help but the staff replied rudely and said he can't help. The point we have traveled to a number of countries and every time we can pass the custom with the ticket printed online but this time it was out of expectation. And we are forced to delay our flight time and buy another air ticket.

This scenario has been happened many times on other customers as well, hence I really hope that your company can tackle this problem as soon as possible if not there will be more passengers waste their money and time.
If possible, I hope that airline can refund the air ticket to respective passengers who went through this scenario. Thanks.

Flight date:27/2/2017
Time: 1720
Flight: AK502
Destination: KLIA2 to Yangon
Handling by: Yangon Airport Group(YAG)
Tag number: RGN0807775536
Baggage: 7kg
Contact: 09-[protected]
Name: Kim Fong, Chen
Please refer to the detail above for tracing. Had called many times to check but Yongon side keep on no update and no respond on the follow up. Always say tomorrow, next evening, next day...Keep on saying already found that baggage at KLIA2 airport but still havent deliver to Yangon. Already 10 days since 27/2/17. Please take action and reply as soon as possible. You may contact Malaysia contact [protected] Ms Lee for any update.

This is related to the rejection of my Nanny who is from Mindanao Philippines. It took us so many pain to find someone to support our busy family here in Manila Philippines to have one. we were able to find one and booke here a flight to Manila from Davao Airport for a flight today March 9, 2017 for a 6:30PM flight.

This Nanny of ours came from the Barrios deep inside some brgy. in Davao Del Sur who wanted to give a better future for her family. given that she came from the remote brgys and barrio of Davao Del sur we requested her to get a Brgy. Clearance or Certificate because she does not have any thing obviously she is poor.

The problem is she travelled 4-5 hrs to the airport with Little money that I sent to her enough that she will arrive Manila accompanied by a family friend to keep her safe.

your check-in counter in Davao rejected her identification and I called your customer service and I was slapped by a response that as a standard people need to present a valid ID Number. what is worst they would only like to rebook my Nanny for the 11pm flight on the same date but again they will require an ID. it is already 5:00pm the airport in Davao is Miles away from the city where can you expect to get an ID this time? My nanny right now is in the airport not sure where she is the cellphone of her companion is low in battery. With no FOOD and no place to sleep. This is the worst time for a poor person to be left alone in a place where she even does not dare to go. There were security personnel and Policemen who tried to intervene and ask for Grace accept her. she only have a small bag of clothes what is the security risk there? They wanted a nicely knit laminated picture at this time?

Hello! Davao is a province this is a disgrace you even did not pity the poor person you in you airconditioned places of work educated and have a proper work cannot see thru the eyes of poor people? I work on a multi national place but I know how to weight things out. Just because she is poor? I thought air Asia was accommodating but for sure I will tell people about this problem and I will make sure to put this in face Book so that everyone will know of what kind of heartless people you have in your Davao Terminal.

Again there were 2 of them by the way another person .

Destination -Manila
Origin - Davao
Time of Departure - 6:30pm
Date - March 9, 2017
Flight Details - forgot the ### of it!

8-3-17
My father was entered wrongly the date of birth and one
alphabet the name of guest.. it was too late when he found it because the payment is done even if we make corrections right away..we try to cantact the office but they are not accepted .Therefore, we have to burn of it.. I feel so disappointed, because air asia did not imagine so reasoble ! By the way, All costs are paid separately ..'EVERYONE CAN FLY'?I afraid everithing is empty talk! ;P

Dear airasia

I'm writing this complaint regarding the ground staff "Iza Jasfina" with staff number aax2877(not really sure about the number) at counter W5( ID 90 counter) at KLIA2 departure hall.
On the 7th of March, I approached counter W5 to purchase the ticket to kuching, while checking in the luggage, she asked me what's inside? I replied it's a charcoal then she asked me to wrap it up while it was properly wrapped by my own. ( I have been flying with airasia for 6 years and always done the same thing and never had any problem like this) then I told her, don't you think that's properly wrapped, she suddenly shouted at me rudely by saying " don't be rude" and spoke in bahasa which I don't understand and then I asked her to speak in English after that she said you are just a dependent.
I was so disappointed about this even though I am a dependent but I am still a
customer to airasia.
I am really upset about her behaviour by shouting in front of other passengers and no respect at all toward me as a customer.
Please follow up with her.

Best regards

AA should inform passenger before the date of the flight!

"AK5436, scheduled to depart from Penang (PEN) to Kuching (KCH) on 07 March 2017 at 4.50PM (1650hrs), has been retimed to a new time as below."

however, i received my email on 530pm which mean that AA only inform the passenger after the time of the flight! as a results, as a passenger i have to waiting at the penang airport around 3 hours which wasting my time on the airport! AA should inform the passenger early than the time of the flight! please take this problem as a serious matter!

Dear whom it may concern,
On the 27th of February, I went to Chengdu airport to board a flight to New Zealand via Kuala Lumpur. On arriving at the airport I was sent to another desk and told that I would also be flying via Gold Coast Australia and that because I did not have an ETA visa they would not let me check in for my flight despite being a British citizen. Gold Coast was not on my flight itinerary and this caused me some panic. I was told that applying for it could take up to 72 hours and that I had to pay £40 for it. Luckily, it was all processed in enough time for me to make my flight but this caused stress I did not need. I would have been more prepared if it had mentioned 'Gold Coast' on my itinerary. All my Australian friends and my friends who had been to New Zealand before said that they had not required visas to pass through in less than an hour like I was told I had to do.

Also, I would like to say that I was very disappointed with the fact that nothing was included in the price despite it being a long haul flight. I was told that I would have to pay extra if I wanted to watch tv, eat food, rent a blanket, sit in the area of the plane with the lights out, change seats. I thought this was ridiculous considering I paid so much for the flight and that the flight was over 7 hours long. I also found that the air hostesses on board were unfriendly and did not give service with a smile.

I hope you listen to my complaints and consider some changes in the future. I would also like compensation for my ETA visa as I have done further research and I did not have to pay for it as I am a British citizen.
My email is [protected]@outlook.com

Thank you.
Rebecca John