AirAsia’s earns a 1.3-star rating from 1653 reviews, showing that the majority of travelers are dissatisfied with flights.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
refused to be on board
Hi, I am single mother of two, we bought 2 tickets on line and upon the departure (27th Dec 2016, D7 215, time 10:35 am), which both boarding pass have handled to us, being told that my daughter (Hysun Liu, 9 years old) can’t be on board without an adult accompany, therefore being refused to board.
Before I booked, paid all fees, I did call up your hotline and after wait for a long time, was told that I didn’t have a booking number that she can refer to, (I certainly didn’t have a booking number or whatever she think I should have). I just want to know if I can buy ticket for my son (16 years old) and daughter (9 years old) to Beijing. “go on line and purchase your ticket, just follow the instruction on line” she said. So I did just that.
I do think I am entitled to full refund. This is obviously your system that playing/ tricking on consumers like us. I do not understand why she isn’t allowed on board and yet you letting us to paid for her trip. Not to mention the devastated for me and my poor 9 years old.
i demand an answer and a solution, please contact me as soon as possible.
baggage check in process
I had a terrible experience in terms of baggage check-in on the flight SYD-KUL-IKA on 31 Dec 2016. A couple of days before my flight I checked the Airasia website and even contact them via email and chatting room to confirm that the carry on baggage is 7 kg + a laptop bag. But in Sydney airport I was told all together should be 7 kg. I also had 5 kg excess in my luggage.
My friends and I used to be in this condition with other airlines several times and they have always been nice, reasonable and respectful, but with Airasia I had a lot of discussion with one of the staff, and finally ends up in 200$ extra charge and throwing out a lot of my stuff that should worth around 100$. I was even happy to cancel my flight but they wouldn’t give me back my money. I had no other choice, …I have been mad in all my holidays.
I know you never consider this case and your staff may be happy to charge/exploit me and won the fight in short term. But definitely I will highlight and talk about this experience to my all friends/colleague/families and my personal page in social sites like facebook, telegram… .
check in staff lack of professionalism / sydney airport
Good evening.
We traveled with air asia onjanuary 1st for a flight sydney/kuala lumpur at 11.55 am (Flight d7223) , followed by a flight to beijing (D7316).
Among other luggage we had a brand new scooter in a backpack. The scooter was my son's christmas present, valuable 400 australian dollars (Invoice with value and date of purchase is available if required). Our trip to melbourne was among others motivated by the purchase of this scooter in a specialized shop of melbourne.
At the check in, we asked the stewardess if this bag could be kept with us in the plane (The scooter was dismantled in 2 pieces to fit in the bag). She agreed and we registered our 2 other luggage. If she would have told us that the scooter had to be registered as a luggage, we would have paid for an extra luggage.
Unfortunately, at the security check, we were informed that sport equipment were forbidden on board and we were forced to leave the scooter. I tried to negotiate with the security manager who did not want to hear anything about it despite the tears of my son (And mines). Moreover it was not possible for me to go back to the check in desk to register the bag as an additional luggage as the boarding was on the verge of starting and checking was already closed. I proposed that the scooter could be kept and pick up by a friend in sydney who could then organise shipment to beijing (Where we leave). But it was also refused by the security manager.
To sum up, because of the lack of professionalism of this check in counter young stewardess, we lost the scooter and my son's christmas has turned into a real nightmare.
I can provide you with a copy of invoice
This is just unacceptable that your staff was not able to provide proper information to passengers. Based in sydney, this lady should have known about the security regulation in this airport.
Considering all this, despite it will not erase the bad time my son and I spent that day, I would appreciate a compensation for the lost of the scooter.
We travel quite often with air asia and this is the first time I have to complain about your customer service. I really hope you will take my complain into consideration.
Looking forward to your reply,
Best regards,
Nathalie jancovic
check in airasia officer's attitude in juanda, surabaya, indonesia
I'm complaining about airasia officer's attitude in juanda, surabaya, indonesia in check in counter. This is not the 1st time, but I decide to submit this complaint so indonesia (Especially surabaya) can train their officer better.
I would like to explain about myself 1st. My name is rosalina widayati, i'm indonesian, having valid working permit to work in malaysia (Currently i'm working at an oil&service gas company, already 5 years in malaysia). I truly understand that normally when we leave indonesia to malaysia, at least we should have return ticket and we should be in malaysia less than 30 days. But for my case, when I leave indonesia to malaysia, I don't have return ticket because I work there. But the officer arrogantly asking me, where return ticket is. It's not 1st time happen, my concerns are:
1. Why they don't ask politely
2. Before they're asking, they should check the visa in my passport and my family's passport (I have 2 dependents who have dependent visa as well)
For me, their attitude is ashamed me as indonesian, and because of that, they looked uneducated and people would disrespect them. Since it's not 1st time happened and it's happened to different officers, I wonder how air asia indonesia trained their officer? I compare with air asia malaysia's officer, they looked more educated. Something wrong with the training in indonesia, I guess.
The recent incident is today, with the following passengers:
- my brother: will use visa on arrival, in the ticket he will visit malaysia for 12 days.
- my mother and my son: they have dependent visa
My brother and mom are not used to face a situation where the officer looks scary and talked impolitely. Luckily my brother called me and I talked to the officer.
Please improve on this matter, the booking number for today's flight is plppxn.
excessive charges for luggage
Hi,
I'd like to place official complaint about excessive charges for luggage I had to pay on my return trip from kochin (India) to perth (Australia) and request total refund for amount paid (Rui 3608) paid at kochin airport (Ref. No. 015784, agent no. : ina0006, pnr no. : cm2n9h)
Background:
Booking reference: cm2n9h
Flight ak38 from kochin to kl on dec 26th.
I bought a package deal from airasiago which included allowance for 20kg luggage per person. I was scheduled to depart on dec 9th, but I had to reschedule my flights (Visa issues). On dec 9th I paid $246 to reschedule my departure flights from perth to kl and kl to kochin. On dec 13th I paid additional $280 for reschedule my return flights from kochin to kl and kl to perth. When I paid the $280 at the airport I was told that that i'll receive a new itinerary by email, but I never received it?!
On dec 13th I departed from perth and I did not have to pay anything extra for check-in luggage and I was not informed about any future charges for check-in luggage on my return flights!
However, when I wanted to check-in on line for my return flights I was requested to pay for check-in luggage which I did not complete, because I took it as an error in system. Unfortunately, when I came to the airport, I was advised that I have to pay for my check-in luggage. I argued with the supervisor for an hour that I was never made aware that I have to pay for check-in luggage and my flight conditions for my return flights should be the same as per departure flights. I paid $246 & $280 for reschedule of my flights and I was never made aware that on my return flights I have to pay for check-in luggage.
I am recent cancer survivor and I should avoid stress, but the airline staff has not helped me at all to resolve the staff error at perth airport.
I am very disappointed and frustrated with the whole process and the outcome. At the end I wasted 1.5hr at the kochin airport, I was finally issued with tickets which on route from kl to perth put me and my wife in two different location where half of the plane was empty? (I can provide photos). It clear to me that perth staff made the following errors:
1. They forgot to update system to provide me with 20kg check-in allowance for my return trip
2. They forgot to send me itinerary for my return flights
3. They never checked/confirmed luggage allowance for my return flights.
Warm regards
Gregory kuszewski
M: +[protected]
flight
This is my first time to purchase the long distance international flight from airasia and I was having the bad experience on the trip. I tried for so many times to book for the air asia flight from manila to penang at 26 Dec 2016. I think the air asia website got error. After tried for so many times using my laptop to book for the air ticket, I gave up. Then I tried to book through my mobile. At the selection of the package on air asia website, I picked the middle selection which comes with the 20 KG checked in luggage and the free meal. After that, when I reached the page to select the seat, I just ignored it and clicked the ''Next '' at the bottom of the webpage but it won't let me to proceed and thus I clicked into the seat selection page and selected the seat without fee which is zero charges. I just realised that there is a seat request fee of PHP180 when I printed out the invoice sent by airasia and wonder why there is a fee for that. Could you please advise and make a proper refund on that? Besides, on the day I checked in my luggage at manila airport at 28/12/16, the airasia staff who helped me on checked the luggage just confirmed with me that I entitle for the meal in flight at 3pm. I felt so surprise when the airasia crews told me I was only entitle for the sandwich when they distributed the meals to the customers on plane. Watching the other passenger that was entitled for the nasi lemak/chicken rice just made me feel so unfair. I was so hungry waiting for the feedback from the crews since they promised will get back to me fast and they took so long to come back to me on this and I even need to remind them again on this issue. I don't think airasia want to treat its customer in this way. And then one of the airasia crew, Meanne told me that a sanwich is also consider a meal in a rude way. I felt so disappointed as I couldn't select my meal but to accept her word that the sandwich is my meal although I got purchase the in flight meal online which costs me PHP276. I felt I was being discriminated by her as I not entitle for the right as the other passenger have. Actually under the invoice sent by airasia to me, I was entitled for the meal. I've highlighted this to the crews and they agreed on it. The supervisor told me she couldn't let me to select the meal because in their internal system, I was not entitled for it. It is a total failure in airasia system as the information such as invoice sent to customer didn't match with their internal system. When the crews told me I was not entitled for the meal under their system, shouldn't they look into my invoice and clarify on it. It is such a stupid system. The crews tried to ignore me and become not so friendly after I pointed out this issue to them. The crews tried to tell some of the passenger that I can enjoy another proper meal in my next flight from KL to Penang as an excuse and made them in thinking I'm the wrong guy. It is not true as my flight from KL to Penang is such a short trip and not even have the time for the proper meal. I don't like being accused by them in this way as there is one passenger who think I'm wrong tried to stared me for long time for this. I think the crews was not good in putting out the fire and instead try to add oil on it and create the trouble as it can easily cause fight and argument in the flight for this and disturb the flight. Another joke is that the toilet on the plane not even has water to wash the hand. When I reached in Penang, I noticed that my luggage was not send to Penang and it is such a shock to me. How can a reputable airline make such mistake and sing some song about how great airasia is. OMG! I wish airasia can make reasonable refund/compensation on this. I was a regular customer of airasia and I don't think I want to make airasia my selection again after this incident. Please redesign the customer feedback form again as the space is too limited to put enough feedback when I wrote my feedback on the plane. Thanks!
phone lines unable to reschedule
Phone lines always busy, when we finally got a hold of them thru chat (had to figure out another way), they said we are unable to because it has to be within 48 hours. If the phone line would have not been busy all mornings, we would be well before 48 hours.
we tried to talk to supervisor, but the rep ended our session. Not our fault this is the only airline call centre that's always busy. no option to hold at all. poor customer service.
additional legroom seats - change of flight time (by you)
booking ref KCBNJV
3 X passengers travelling
change of flight time (by you)
seating - paid for additional leg room seats
if you look at our booking our flight on the 7 dec from Bali to Perth (Australia) was changed from a morning flight to an afternoon flight. We had booked three seats in row 1 as we required extra leg room, I have has previous DVT and needed to stretch my legs so we paid for extra leg room. on booking in we were put in different seats, not together and no additional leg room. we were told that someone had tried to contact us but as yet we have had no contact. I am severely disappointed in the service from air asia and the staff at the airport were very unhelpful. I would like the money we paid for at additional leg room refunded as soon as possible and we will consider flying with alternative lines in the future.
thank you
Andrew Darlington
check in denied
Greetings. I am Clyend Alexander. I am going back to sabah to celebrate christmas with family. My Booking is VD858V. I supposed to take a flight from Kuala Lumpur to Kota Kinabalu on 23rd december at 5.10pm. I came very early to the airport. Once i reached at the airport, I immediately go to the departures hall for check in. But the problem is, the kiosks machine was not responding. I tried every kiosk in the hall but non of them are functioning well. Then i go to the counter (T16) but they ask me to refer at service counter. The line was so long and i have wait like 2 hours standing and waiting for my turn. By the time i reached the counter the lady said my check in status was invalid. I was so shock and feel disappointed with the respond and they cant do anything about it. I was so confused because even though i came before the gate closes i still can check in and print my boarding pass. There should be more service counter in the departure hall and a very committed staff to help the customer. I really disappointed with AirAsia company and I hope AirAsia will take responsibility to refund my flight ticket. Please contact me through my email ([protected]@gmail.com) thank you for your concern.
system assign one family seat separately while there are so many available seats
Hi, my booking number is deib2p. (airasia flight)
- booing number: deib2p
- flight detail pls check booking number as i m worry to disclose too many personal details here, you may message me if you want detail.
- from kul to chengdu 25-dec 9:15 / chengdu to kul 23:55
- 3 passengers, w.. (mother)/t. (father) / tzh(child)
- contact me with this email address [protected]@gmail.com
(not sure whether this is the airasia official complaint site? if true, please email to above email and i i will provide my full name, contact number as well as screen shot for you to investigagte,
1. system assign 3 seats distance too far away!
First time doing web check in and not familiar it. first time go in and found seats assign by system are: 51h (mother), 27k (father), 27b (child) . as seats are separately and not reasonable for one family to seat in 3 places separately and click reselect icon when i saw it. after reselect and found have to pay, so i cancel it.
Still there are so many available 3 seats altogether but system didnt done the basic job to put one family seats together! i am only asking one family seating together and not picking or selecting special seats!
Apparently, i think airasia is making money on purposely because they know family member will prefer to sit together so force us to pick seat and pay for it. i already screenshot the seats screen and may provide as a proof.
Fully understood if all seats are full but there are still so many available seats! what a stupid and lousy system!
Call customer support 3 times on 22/12 but replied was " sorry, you have to paid if you want to select seats"
Last time (quite a few years ago), we do check in at airport counter and the officier will assign family members seats together. that is normal standard procedure and nobody will expect 1 to seat no21, another seat at 51 and third at may be 40.
If system cannot do a good job, customer support should help to assist by mannually adjusting seat. that is from the point of client.
2. system appear w as male instead of female. i tried change to female (web check in) but system not allowed to do it. call customer support and the guy said is due to system fault and he checked at his side was "female"
3. another booking number dj3ppt
- passenger details please check booking number, my two sons
- flight details same as above
Frankly speaking, i use airasiago book separately (i.e. 2 times) simply because selecting different room types. i was regretted as my family members have to seat separately and couldnt enjoy holiday trips and makes web check in process very troublesome.
We are supposed to enjoy the trips but very disappointed and frustrated now. hope you all can look into your system issue and make it simple.
Do not trouble client because we only want fun and enjoy our trips!
denied check in
I was supposed to take flight to Miri on 21 Dec 2016 at 1935. I try to check in using website but cannot. And then I go the kiosk at KLIA2 but still cannot check in. I was directed to Service Counter, but the problem is the counter is too long and by the time I was at the counter, I was denied check in. I come to the airport early. I am very frustrated with system problem and the lack of service counter. Airasia should refund my money.
I had almost the same problem with air Asia. Flight 26/12/16 to alor setar at 7.05am. I queue up for almost an hour. Meanwhile, my husband even tried to check in via machine but the system was down. Then they asked us (half of my line) to go to other counters due to long queue. By the time we reached the counter, I had to pay extra rm20++ because they said I was late. The delayed was caused by their inefficiency, how come customers have to pay for it? This is really unethical.
did they refund you after that?
непредоставление услуги
При покупке билета Сеул-Себу, нам выдали документ-посадочный талон, который мы должны были еще раз зарегистрировать на стойке этой компании в аэропорту Сеула., но рейс на котором мы прилетели из Владивостока прибыл в 20-10, а регистрационные стойки компании Air Asia Zest закрываются в 20-00, вопрос как физически мы могли бы это сделать, и зачем тогда вообще выдавать эти талоны.Весь маршрут отдыха Владивосток-Сеул-Себу-Пусан-Владивосток был приобретем через компанию kiwi.com.Как можно так состыковывать рейсы.И брать за это деньги.Рейс Z2 9047
deduction on credit card
Greetings,
I am muhammad aiman bin abd rahman. I did a booking few hours ago which is on 20th december 2016 1230am. The credit card was deducted but there was no booking number, transaction in my credit or email that I received regarding on my booking. Please respond to my email in [protected]@gmail.com. Or contact me in +[protected].
Thank you.
payment not received
Hi, Dear AirAsia management,
On 2 Oct 2016, We Book the Air Asia Ticket from Kuching to Kuala Lumpur Flight, but on the same day we not receive any confirmation email for AirAsia Travel Itinerary.We are always support Air Asia and so didn't met this kind of situation .
We already call in & walk in to Air Asia to check out the status, from AirAsia Crew inform us that if payment is succesful but dont have any related booking confirmation letter, it would automatilly refund the payment within 7 days, but not yet refund till today .
I check with Public Bank, Bank related inform us that transaction is successful to AirAsia .We hope we can get responses from Air Asia side.
As we check ourselves to walk in few time between Air Asia and bank.But it was same reason from each other .
Please call us to get me details & return. James Yeo [protected]
Email address : [protected]@gmail.com
Thanks you very much .
REQUEST A REFUND :
Transaction : [protected]
Date & Time : 02-Oct-2016 11:09:05 PM
Seller Name : AIRASIA BERHARD
Merchant Order No. : AKA02101611085
Seller Order No. : AKA02101611085
Transaction Amount (RM) : 155.96
Passenger Name : Tang Poh Ling
Depart - Kuching / Arrive - Kuala Lumpur
Date : 04 Oct 2016
my plane is about 4 hours late
I was supposed to going delhi to goa at 7:30 pm 20 dec 2016 and beacuse of my flight late about more than half hour i will go at 12:30 am and the air asia customer agent said it is cheap company you are getting flight after 4 hours get that otherwise we will cancel your flight then they did not provide anything to stay at airport and he was saying badly #### about air asia .
inflight service - horrible!!
I flew with Air Asia for the first time last month and this is how my experience was. I departed Kuala Lumpur for an 8 hour flight to Bangkok, I forgot to purchase water at the airport thinking I would receive some onboard. I asked for water once I realised there was no meals or water provided on the flight. It was 4 ringett. I tried paying by debit card - the only card I have. They dont accept debit cards and the minimum was 30 ringett. So I was unable to purchase any water as I had no cash on me. I asked for tap water or anything available and I did not get anything. It was a joke! 8 hours of dehydration with no option to purchase water and none given complimentary.
There is no inflight entertainment for free. So on the way back I wanted to purchase it. I was told I could do this online, I tried- wouldnt work. I asked at 3 different air asia desks, they dont me to purchase on board..so I waited. I got onboard and they said the service is no longer available- FALSE ADVERTISING! This really annoyed me as I had another 8 hour flight with no entertainment. It was freezing onboard, the blankets- you obviously had to pay for- again- no debit cards allowed. One customer complained that much the staff allowed her to use australian dollars however the entire service is a joke. It is inhumane and outrageous that the flight was so cold and no water was available.
I never usually complain but this is wrong - and should be illegal therefore I will never fly with this airline again. No matter how cheap the flights are, it is a disgrace!
air ticket complaining
The reason of my email is to complain and demonstrate my disadisfaction regarding the tickets we bought.
On 17/09 my partner and I bought a ticket from Perth to Macau on 22/12/2016 of the Booking number SES7KC with only 3 hours of wait connection. From 17/09/16 we have been receiving emails of flight changes, now we have a flight with 12 hours wait connection. We bought the ticket with short connection and we would like to keep with a short connection. We don't want stay 12 hours in the airport since this wasn't the ticket we buy for. I would like to resolve this issue l.
Kind Regards
long delay of flight
My flight was booked to depart from japan on 15th 4.40pm but last minutes I was informed that flight has been delay for 6 hours till 10.30pm which caused me a lot of problem that my appointment has to be all cancelled and caused me lost of business.
Hence, I would like to bring up this matter to your top management's attention and hope to obtain your explanation on why there was such a long hour delay.
Thank you.
Best regards.
service complaint
I have never seen such a bad customer based company.
Today I had flight from Goa to Bangalore
I was 5 minutes late, the reporting manager instead of checking the queue length or if he can assist me since it was just 5 min. He was so rude with his NO word. And when called customer care she informed 2-3 late is okay. Check recorded calls..And entirely it depends on the service manager, when 2-3 minutes is ok what the hell it makes difference in 2 more minutes.. Is That reporting manager paying from his pocket or his fathers money..I HAVE SEEN NO AIRLINES SO RUDE..I HAD BEEN TRAVELING, PEOPLE ARE SO GOOD WITH HELPING THE CUSTOMER TO MAXIMUM..
1/ PNR - JKETUQ Dec 14, 2016
GOA - BANGALORE
I5 - 1321
Air Asia
DEPART
02:10
PM
ARRIVE
03:20
YOUR IS CUSTOMER BASED SERVICE, THEY GET PAID FOR HELPING NORMAL PEOPLE, BUT THESE PEOPLE DONT NO BASIC ETHICS, EVEN INTERNATIONAL FLIGHT SERVICE WONT ACT SO HOPELESS 😩
I WOULD MAKE SURE NO ONE FROM MY FRIENDS CIRCLE FAMILY OR ME WOULD OPT OF THIS AIRLINES.
Wasted telling NO for 30 minutes, instead looking or checking for a solution, Never saw a customer based companies have such a people . He don't have any customer ethic to help people .. which was very much possible at that time.. entire money is lost.. I would prefer paying more with other AIRLINES than this.. because of this ONE PERSON. I would post this in all possible sites for a negative review..so much annoyed, that to which is customer based.. TOO MUCH
damaged luggage
Hi,
Date of the incident: 1 december 2016
Flight number: fd 3064
Low fare
Cnx chiang mai
Thu 01 dec 2016
06:25am
Hdy hat yai
Thu 01 dec 2016
08:20am
Client number: [protected]
Full description of the incident:
On my recent flight from chiang mai to hat yai, my baggage came damaged, i went to the air asia counter and showed them the baggage (One of the straps from my backpack was ripped of and missing).
They went look for it but could not find it, i asked to make a complain but the lady said i had to do it in the website, so that is what i am doing. Someone handling the luggage grabbed my backpack from the strap and ripped it of as it was perfect when i checked it out.
I would like to receive compensation for this damage as it was loaned from a friend and i will have to pay for it. I had a similar issue with air france some years ago and was refunded.
I leave some images attached.
Best regards,
Bruno santos
AirAsia Reviews 0
If you represent AirAsia, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About AirAsia
1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with AirAsia. Make it specific and clear, such as "Unexpected Flight Cancellation by AirAsia without Refund".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with AirAsia. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Mention any relevant transactions, including dates, flight numbers, and booking references. Clearly articulate the nature of the issue, steps you took to resolve it, including any communication with AirAsia's customer service, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be missed events, financial loss, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your claim, such as receipts, boarding passes, correspondence with the company, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with AirAsia. In the 'Desired Outcome' field, specify what resolution you are seeking, be it a refund, compensation, or a formal apology.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that all information is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all details are presented in a logical order.
8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or AirAsia. Stay engaged with the process to maximize the chances of achieving a satisfactory resolution.
Overview of AirAsia complaint handling
-
AirAsia Contacts
-
AirAsia phone numbers+60 160 085 8888+60 160 085 8888Click up if you have successfully reached AirAsia by calling +60 160 085 8888 phone number 453 453 users reported that they have successfully reached AirAsia by calling +60 160 085 8888 phone number Click down if you have unsuccessfully reached AirAsia by calling +60 160 085 8888 phone number 825 825 users reported that they have UNsuccessfully reached AirAsia by calling +60 160 085 8888 phone numberMalaysia+1 (844) 727-4588+1 (844) 727-4588Click up if you have successfully reached AirAsia by calling +1 (844) 727-4588 phone number 0 0 users reported that they have successfully reached AirAsia by calling +1 (844) 727-4588 phone number Click down if you have unsuccessfully reached AirAsia by calling +1 (844) 727-4588 phone number 0 0 users reported that they have UNsuccessfully reached AirAsia by calling +1 (844) 727-4588 phone numberUnited States+61 281 882 133+61 281 882 133Click up if you have successfully reached AirAsia by calling +61 281 882 133 phone number 52 52 users reported that they have successfully reached AirAsia by calling +61 281 882 133 phone number Click down if you have unsuccessfully reached AirAsia by calling +61 281 882 133 phone number 81 81 users reported that they have UNsuccessfully reached AirAsia by calling +61 281 882 133 phone numberAustralia+64 98 876 920+64 98 876 920Click up if you have successfully reached AirAsia by calling +64 98 876 920 phone number 23 23 users reported that they have successfully reached AirAsia by calling +64 98 876 920 phone number Click down if you have unsuccessfully reached AirAsia by calling +64 98 876 920 phone number 23 23 users reported that they have UNsuccessfully reached AirAsia by calling +64 98 876 920 phone numberNew Zealand+86 512 8555 7711+86 512 8555 7711Click up if you have successfully reached AirAsia by calling +86 512 8555 7711 phone number 13 13 users reported that they have successfully reached AirAsia by calling +86 512 8555 7711 phone number Click down if you have unsuccessfully reached AirAsia by calling +86 512 8555 7711 phone number 24 24 users reported that they have UNsuccessfully reached AirAsia by calling +86 512 8555 7711 phone numberChina+852 30 135 060+852 30 135 060Click up if you have successfully reached AirAsia by calling +852 30 135 060 phone number 4 4 users reported that they have successfully reached AirAsia by calling +852 30 135 060 phone number Click down if you have unsuccessfully reached AirAsia by calling +852 30 135 060 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +852 30 135 060 phone number14%Confidence scoreHong Kong+62 212 927 0999+62 212 927 0999Click up if you have successfully reached AirAsia by calling +62 212 927 0999 phone number 6 6 users reported that they have successfully reached AirAsia by calling +62 212 927 0999 phone number Click down if you have unsuccessfully reached AirAsia by calling +62 212 927 0999 phone number 8 8 users reported that they have UNsuccessfully reached AirAsia by calling +62 212 927 0999 phone numberIndonesia+62 804 133 3333+62 804 133 3333Click up if you have successfully reached AirAsia by calling +62 804 133 3333 phone number 7 7 users reported that they have successfully reached AirAsia by calling +62 804 133 3333 phone number Click down if you have unsuccessfully reached AirAsia by calling +62 804 133 3333 phone number 5 5 users reported that they have UNsuccessfully reached AirAsia by calling +62 804 133 3333 phone number17%Confidence scoreIndonesia+91 804 666 2222+91 804 666 2222Click up if you have successfully reached AirAsia by calling +91 804 666 2222 phone number 9 9 users reported that they have successfully reached AirAsia by calling +91 804 666 2222 phone number Click down if you have unsuccessfully reached AirAsia by calling +91 804 666 2222 phone number 19 19 users reported that they have UNsuccessfully reached AirAsia by calling +91 804 666 2222 phone numberIndia+91 806 766 2222+91 806 766 2222Click up if you have successfully reached AirAsia by calling +91 806 766 2222 phone number 13 13 users reported that they have successfully reached AirAsia by calling +91 806 766 2222 phone number Click down if you have unsuccessfully reached AirAsia by calling +91 806 766 2222 phone number 8 8 users reported that they have UNsuccessfully reached AirAsia by calling +91 806 766 2222 phone number24%Confidence scoreIndia+98 212 620 0686+98 212 620 0686Click up if you have successfully reached AirAsia by calling +98 212 620 0686 phone number 2 2 users reported that they have successfully reached AirAsia by calling +98 212 620 0686 phone number Click down if you have unsuccessfully reached AirAsia by calling +98 212 620 0686 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +98 212 620 0686 phone numberIran+81 506 864 8181+81 506 864 8181Click up if you have successfully reached AirAsia by calling +81 506 864 8181 phone number 2 2 users reported that they have successfully reached AirAsia by calling +81 506 864 8181 phone number Click down if you have unsuccessfully reached AirAsia by calling +81 506 864 8181 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +81 506 864 8181 phone numberJapan+81 503 176 1789+81 503 176 1789Click up if you have successfully reached AirAsia by calling +81 503 176 1789 phone number 5 5 users reported that they have successfully reached AirAsia by calling +81 503 176 1789 phone number Click down if you have unsuccessfully reached AirAsia by calling +81 503 176 1789 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +81 503 176 1789 phone number43%Confidence scoreJapan+853 62 626 352+853 62 626 352Click up if you have successfully reached AirAsia by calling +853 62 626 352 phone number 3 3 users reported that they have successfully reached AirAsia by calling +853 62 626 352 phone number Click down if you have unsuccessfully reached AirAsia by calling +853 62 626 352 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +853 62 626 352 phone numberMacau+63 27 222 742+63 27 222 742Click up if you have successfully reached AirAsia by calling +63 27 222 742 phone number 71 71 users reported that they have successfully reached AirAsia by calling +63 27 222 742 phone number Click down if you have unsuccessfully reached AirAsia by calling +63 27 222 742 phone number 82 82 users reported that they have UNsuccessfully reached AirAsia by calling +63 27 222 742 phone numberPhilippines+82 504 0920 0525+82 504 0920 0525Click up if you have successfully reached AirAsia by calling +82 504 0920 0525 phone number 21 21 users reported that they have successfully reached AirAsia by calling +82 504 0920 0525 phone number Click down if you have unsuccessfully reached AirAsia by calling +82 504 0920 0525 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +82 504 0920 0525 phone number75%Confidence scoreSouth Korea+886 287 933 532+886 287 933 532Click up if you have successfully reached AirAsia by calling +886 287 933 532 phone number 3 3 users reported that they have successfully reached AirAsia by calling +886 287 933 532 phone number Click down if you have unsuccessfully reached AirAsia by calling +886 287 933 532 phone number 4 4 users reported that they have UNsuccessfully reached AirAsia by calling +886 287 933 532 phone numberTaiwan+66 25 159 999+66 25 159 999Click up if you have successfully reached AirAsia by calling +66 25 159 999 phone number 21 21 users reported that they have successfully reached AirAsia by calling +66 25 159 999 phone number Click down if you have unsuccessfully reached AirAsia by calling +66 25 159 999 phone number 12 12 users reported that they have UNsuccessfully reached AirAsia by calling +66 25 159 999 phone number27%Confidence scoreThailand
-
AirAsia emailscommunications@airasia.com100%Confidence score: 100%Support
-
AirAsia addressLCC Terminal, Jalan KLIA S3, Southern Support Zone, Sepang, 560025, Malaysia
-
AirAsia social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
- View all AirAsia contacts
Most discussed AirAsia complaints
slow refund, bad customer service, low credibilityRecent comments about AirAsia company
Customer serviceOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.