I pre booked a airbnb for my family back in June for our fall/xmas annual trip which was 10/25 thru 10/29 in Rogers Arkansas.
I pre payed the amount that was asked at that time, and the rest of the balance in October of this year. On October 20th, The host Dick Kelsey called me directly and told me that he was going to have to switch houses with me, due to some repairs being done at the one that I picked out for my family. He also stated that I ididnt need to contact AIRBNB about the switch. Upon arrival, Dick met with us to go over the property. He only went thru the upper level with us, and then to the dock on the golf cart. When we went down stairs, It was a disgusting site. I have photo's if needed. There was a closet down stairs that had a board over a opening into the crawl space, Why was this not locked up. There was a garage door down there that was unlocked with personal items in there along with a very dirty area. Mold was on a wall in one of the bedrooms, my grandkids had to pull the mattresses off of those beds and bring them out to the other living area. I bought air fresheners to try to help with the moldy smell in that basement. When my daughter was making dinner that evenong, she found bugs or maggots on a cutting board in the kitchen cabinets. When my husband and I approached Mr Kelsey about this issues, he said he was not aware of any issues in the basement and again I asked him why we were switched properties from the one I picked out and he said that there was repairs on the other one. I BOOKED THIS IN JUNE. Please call me at [protected] to discuss further. Thank you
Carol Hamel
[protected].
Claimed loss: $1,700.00
Desired outcome: Please refund in full due to not getting to stay in the property that I payed for and did a bait and switch on me 4 days prior to our arrival time.