Airbnb review: Dozens of people have been affected by airbnb support victimization

Hello. We are an established company that has been accepting our guests through airbnb for many years. At the beginning of October, the reservation of all our guests who were in our houses was canceled at once without any warning and the cancellation money was credited to us as a penalty to our account. Although we have been in correspondence with the support unit for days, we have not been receiving a response and we are not being provided with support in this regard. At the same time, the guests staying at the house also had to leave the house by packing their bags at once. In this case, both we and our guests were victimized. Trust in our company has been shaken. Some guests have filed a lawsuit against us thinking that the reservation was canceled by us. Due to an unfair application, both the trust in our company has been shaken and about 150 people on about 30 different reservations have been unfairly negatively affected by this situation. Despite all our correspondence for days, the company has not been giving us the necessary explanation, nor has it given a clear answer to our problems about why this situation has happened. Dozens of people have been affected by this situation, us and our guests. Airbnb has been disappointing.

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