Dear Private Airport Transfer Perth,
I am writing to express my dissatisfaction with the airport transfer service I recently used in Mandurah. My experience was far from satisfactory, and I feel compelled to bring these issues to your attention.
Firstly, the driver arrived 30 minutes late, causing me significant stress as I was concerned about missing my flight. There was no prior communication to inform me of the delay, which would have helped me manage my time and expectations better.
Secondly, the vehicle provided was not up to standard. It was not clean, and there was an unpleasant odor inside. This made the journey uncomfortable and unpleasant.
Moreover, the driver seemed unfamiliar with the best routes to the airport, resulting in unnecessary detours and further delays. This lack of knowledge and preparation is unacceptable for a professional airport transfer service.
Given the premium price charged for this service, I expected a much higher level of professionalism and efficiency. Unfortunately, my experience fell well below these expectations.
I request a full refund for this service, as it did not meet the standards advertised. Additionally, I hope you will take immediate steps to address these issues to prevent future customers from having a similar experience.
I look forward to your prompt response and resolution of this matter.
Sincerely,
Private Airport Transfer Perth
+61 [protected]
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