Akademos
Reviews and Complaints

I bought a textbook but never got it. The tracking stopped and I needed it for class. I contacted them and asked for a digital replacement, but they said no. They promised to refund me in 15 days. It's been over 15 days and when I called, they refused to give my money back and I still don't have the book. I had to go to a bookstore and buy it because I'm way behind. I want my money back. I didn't get the book.

I ordered this book thinkin' it was gonna be a real book, ya know? But turns out it's one of them e-books, and they didn't even mention that on their website. So I called 'em up 'cause the trackin' number said it ain't been shipped yet. They told me I gotta trust 'em that they actually sent me the access code for the e-book. They said my only choice is to wait for the package to come, then tell the mailman I don't want it and get a refund. But my kid's already started class and I still ain't got no access code, and I don't even have proof that they actually shipped it.

I bought a book from *** on August 24. But guess what? The book never showed up! So, I decided to shoot them an email on September 4 to cancel my order. But you won't believe it, they didn't bother replying until September 13. Finally, some "advocate" responded and said they'll try to cancel the order before it ships. But here's the kicker, today, September 14, I got an email saying the book has already been shipped. And get this, they had already charged my credit card way before the item even left their hands! I've been trying to reach their customer service line, but it's like talking to a brick wall. I don't want this book anymore, and I want my money back pronto. I don't trust these guys at all. It feels like a total scam to me.

I ordered an ebook for school and the company waited 1 week to notify me that the ebook was unavailable. I made 2 calls and sent an email on 28 DEC after reordering the ebook for a 2nd time. After both calls, 1 I spoke with DAWN and the second rep caller id was ***, I was told that someone would get back to me ASAP. Neither attendant's returned my calls. I checked online again today and saw that the ebook option was no longer available for the book needed, I am assuming that link was removed after my calls. After speaking with the company today, I had to order the hard copy of the book and pay the $11.00 express shipping fee. The book is needed next week for school, 4 JAN, I explained this to the reps I spoke with and that I was in need of information just in case I needed to order the book. Definitely no care on their end or any real desire to assist. I would like my express shipping fee refunded please.

I bought a book for a class on 1/25 from a bookstore. Later that day, I found out I didn't need it and asked to cancel the order. Their customer service team didn't reply until 1/26 after confirming my order. The order number is withheld. I contacted customer service again to cancel, but they replied hours later saying it wasn't possible because the order was confirmed. They confirmed the order before responding to my cancellation request. Their customer service rep, Jennifer S, told me I could have called their customer service number, but I couldn't find it online. The only option given was to email them. Jennifer S also said they don't give refunds for rented textbooks, but this info isn't on their website. Since it was their fault for not canceling when I asked, I expected a refund. We exchanged at least ten emails and had a phone call to fix this, all on the same day, but no solution. The package hasn't even been sent by the distributor and isn't in the bookstore's hands yet.

I ordered books from a branch of Akademos. Two books in my order were ebooks, including a code for a science lab on January 4th. The ebooks were crucial for my assignments and tests, as school started on January 6th, and the deadline for turning in my assignments was January 10th at 11:59 PM. Unfortunately, I never received the ebooks. To ensure I didn't receive a zero on my test and assignments, I had to purchase the required Digital Course Experience for a specific ISBN for $132.00 and the corresponding Standalone Access Card for another ISBN for $20.53 out of my own pocket. I had previously done business with this company using my primary email account, and I had received my previous book orders without any issues.

On January 10th, I contacted customer service to inform them that I had been charged by the school for the ebooks but had not received them. I explained that I had to purchase the same products out of my own pocket to avoid a zero on my test and assignments, and I requested a refund for both the Digital Course Experience of $132 and the Access Card of $20.53. The customer service representative advised me to check an email account from the school I had graduated from in May . This surprised me because I had used my current account when placing the order. At this point, I had already paid for the same products that I was charged for by the school. I checked the old email account and found that the Standalone Access Card for a specific edition for $20.53 had been sent to that email account for some reason. However, the Digital Course Experience with its ISBN for $132.00 had not been sent. I did not receive that code for the course until January 11th, a day after the assignments were due. I immediately called back to complain and explain what had happened, requesting a refund for both the Digital Course Experience $132.00 and the Access Card code of $20.53.

The customer service representative informed me that the refund had been approved. However, the company made another mistake and refunded the money for the wrong ebook instead of the Digital Course Experience or the code. So, once again, I had to purchase the book out of my own pocket to complete my assignments. I still have not received my refund of $152.53. On January 26th, I contacted the company again and complained multiple times to multiple people. One woman told me that her supervisor would contact me back, but I received no return phone call after three hours. I called again and spoke to a representative named Justin, who informed me that no notes had been added by the previous representative. He emailed his boss, who stated that Justin would have to contact the publisher for a refund. It was the Akademos branch that made the error, not the publisher. I want my money back from this company. They didn't hesitate to take my money, so they should refund it promptly.