Allcstatime review: Golf training mat

I purchased this item from a instagram ad, got no confirmation so I emailed them and they sent me a screenshot confirmation. I tried to track my item but it shows up as no item. I have emailed multiple times and they keep telling me item is on its way but they can't track it and have no idea how long it will take. It has been over a month with this back and forth. I requested a refund and they said they cannot refund since item has been shipped. They literally keep copy pasting the same message over and over again. This is such a scam and very unprofessional.