Allheart
Reviews and Complaints

The worst customer service ever. Every time I called I was told a different story about my order. When I asked to speak to a manager I was put on hold for long periods of times or disconnected. It took almost a month for them to ship out my order. I will never order from them again.

I had to go through 3 pairs it took several months and I couldn't even get a refund for shoes that I payed more for because of shipping costs to ship back. I refuse to ship them back a 3rd time this company doesn't take care of customers or show Competency on the phone . I would not recommend this company to anyone.

Needed royal blue scrubs. Sent purple tops and WAY too big pants. Refused to exchange- except for same color and size...

I purchased a stethoscope back in May. It was charged on my credit card and I received it. I have been using it for almost 5 months now. Two weeks ago, I received an email saying that they were having trouble with my payment method so I looked at the order number they sent to see what they were talking about, as I haven't made any more purchases with them. I sent an email saying that I had already paid for that because it was bringing up my order from May. I never got a response. Then my credit card has been charged again. When I bring up the order number it is still from May. So I contact them again and they are trying to tell me the purchase from May is a preauthorization. I have requested they refund my money as I have not made a second purchase. have also contacted my credit card company to dispute the transaction. If they do not refund, I will be filing a formal complaint through here and using social media to encourage others not to buy from them.

I ordered unisex scrub tops and 1 pant. I had the tops embroidered. That was my first mistake. I should have ordered one plain top to try the sizing. Because I was way off. The XL fit like a 3XL on me. My order was for 10 tops and 1 pant. I received the package. Everything was great until i put them on and saw how big they were. And shaped in such a way that tucking them wasn't an option because then the armholes exposed my sides. And guess what? Because they are embroidered, no returns. Ok, I get that. My mistake. So imagine my surprise when, 3 weeks later, I get notification that my "order" has been shipped. What? That's odd. And that's when I realize I never received a receipt. I looked at the previous packing slip and the order on that was correct. I contact them and ask then to send me a copy of the original receipt and see that they DUPLICATED MY ENTIRE ORDER. So 20 tops and 2 pants over what will be 3 more shipments. I immediately contacted them through email and it's been nothing but going in circles. I was so afraid that they would try to charge me for the duplicates so I checked my card and fortunately I had not been charged so I froze the account. No I have 20 awful tops that I cannot wear with my name on them. I am gonna get to work with a seam ripper and remove the embroidery and then hopefully donate then or sell them.

I placed an order for several sizes of scrub jackets that I needed for our office we were trying to open and I paid for expedited shipping (next day shipping). After taking my money they shipped 1/3 of my order, but it took a week to get to us in Colorado. They said it was because of "processing" before the next-day shipping. When more than half my order did not show up I called, waited on hold, and was told that part of my order was on back-order (despite the fact that the website indicated it was in-stock, otherwise I wouldn't have purchased). I was told it would be shipped in 4-6 weeks after the final item came in stock (because some of the items were going to be in-stock sooner than that, but customer service said they would "probably" wait until everything was in-stock before shipping any of my additional items). I called back after the expected in-stock date and customer service told me that indeed the items had come in-stock but that they were "processing" before shipping. I asked how long they would process, or what that even meant, and customer service said that there was no way to know because "that all happens in the warehouse". The shipment "processed" for 5 days before I called back and was told the same thing. I sent multiple emails but only got one response and it was a form letter with no actual information regarding my order other than that when the order shipped I would receive a tracking number. 5 days after that I called again, waited on hold, talked to customer service and was told my order had shipped four days previous. I asked why it wasn't shipped "next-day" like I had paid for and why I never received a tracking number. Customer service told me (you guessed it!) that it had been "processing" and that they would be happy to send a tracking number to me now that I was on the phone with them. As of this date I have not received the rest of my order, but they did refund half of the amount I paid for shipping, hence the 2-star review instead of 1. I've been told I'll receive my items "soon" so my fingers are crossed.

Ordered weeks, never shipped order despite saying 1 business day shipment. Run away from these***artists. Only hoping I get my refund.

/placed order on 7/30/20 with Website said 4 day shipping. On 8/11 called customer service, who said items had not shipped, I told them to cancel order. 8/12 email that order has shipped. Again, called customer service and asked for a supervisor, would not get on phone. Said they would send a free ship return and would credit my credit card at that time. Finally, got them to contact the shipper themselves to pull the shipment. Horrible, deceptive practices.

Before I purchased a top that was embroidered I looked up the return policy "Are there any items I cannot return or exchange?". Nowhere does it state that embroidered items are not refundable/exchangeable. When I went to return the item because it was too large it directed me to "Under What is allheart’s return & exchange policy" section. Under this section, it states that embroidered items are not refundable. I feel this company has a misleading policy on what is refundable/exchangeable and what is not. I would not have ordered an embroidered item if I knew it was not refundable/exchangeable.

I ordered 2 scrub jackets, for myself and a co-worker, personalized, after checking the size chart and reading the description. I ordered a size smaller than the size chart indicated as it said generous sizing. The product when arrived was almost 2 sizes too large. I asked to have an exchange or credit, aware that they were personalized. They have refused to do anything.

I bought a statoscope that arrived defective They made no effort to help It didn’t work from the moment I got it And they insist I will resolve the issue with the manufacture that dose not have service in Israel

Order was placed with All Heart almost 20 days ago and I am still awaiting tracking information. The only thing they can tell me from customer service is that there is a delay. A confirmation email was sent as well as a shipping email saying my order shipped 13 days ago and it is still not here and actually has not even arrived to the UPS facility. The shipping confirmation seems to be a lie. I have spent $100 on scrubs that seem like they will never arrive to me. If they are not coming, I am requesting a refund. BEWARE OF ALL HEART. Would not recommend.

I have not received my package for two months. I have been charged for the items and have reached out to customer service multiple times and have received zero help in the matter.

they ignore me allheart ...
It is the third email en io requesting cancellation and you will want repondem, I would like to resolve this issue amicably so I could keep a good impression of the company you. Please cancel my order request AH006658962

Terrible, terrible, terrible customer service. I ordered 6 lab coats embroidered on both sides. I the special requests I asked that the name be embroidered two inches above the pocket instead of the usual one inch. I asked if that was a problem to call or email me and gave both my phone number and email address. I received no call or email. I received the lab coats and instead of two inches or even one inch they embroidered the name one half inch above the pocket. I immediately called spoke with customer NO SERVICE and was told somebody would call me within 24 hours. No call No email. NO SERVICE. NO RETURN BUSINESS. STAY AWAY!

Dear Allheart,
I am writing this letter to let you know how very displeased I am with your company. I just spoke with your RUDE customer service representative regarding my order. I was informed that I could not return the uniform tops that I ordered, nor would your company do anything to try and send me corrected uniforms. She stated that I specified that the embroidery be placed on the right side. I DID NOT! After reviewing my "click history", she admitted that I HAD indeed initially clicked "LEFT side embroidery" script for all of the uniforms. However, she states that when asked what I wanted the script to say, (which was my name) that I typed it under the "right side embroidery box". All I know is that I DID indeed choose LEFT side embroidery for the uniforms. The next box to choose was a box asking what I wanted the embroidery to say. And I typed in what I wanted the information to say. If there was a conflict showing that the person wants "left side" embroidery but the name they want entered shows up under the "right side" embroidery text column, then someone should have contacted me to clear up the question of where the embroidery should actually be placed. No one ever did. And she did say herself that my click history shows that I specified "LEFT SIDE EMBROIDERY" although the name was typed under right side text box. (Which I did not select I might add . I was told that it comes up as the default. That is not my error then but yours. If I have specified that I want LEFT SIDE EMBROIDERY, then the embroidery should have been placed on the LEFT SIDE, not the right!)
And even if I had wanted right side text, I would be sending these back to you because the text on the right side is NOT visible. The lettering is SO far over to the right that it runs into the armpit of the shirt. At the very least, if you are not willing to correct the issue of changing the text over to the left side as I originally specified, you should AT LEAST be willing to move it over more towards the left of the shirt so that it is not hidden in the armpit! You say that 100% customer satisfaction is guaranteed but you have not offered to do anything to help correct these issues. I am very upset because I have been ordering from you all for YEARS, have spent A LOT of money with your company and have encouraged my fellow co-workers and employees that I have supervised to do the same! I guarantee you that all of that is about to come to an end. My company is in the process of switching over to color specific uniforms for each department. Over three hundred employees here are searching for a good place to buy decent, quality uniforms at a low price. Just recently the nurses had asked our therapy department where we would be ordering our uniforms from. I had mentioned that I had placed a test order with your company and would show her the products when they arrived. Sadly, my story now will not be one singing your praises but I will be informing them of the error that has been made and how your company refuses to offer any assistance in correcting errors (even with customers who have placed countless orders with you over the years on behalf of herself and her employees.) Due to your inability to try and make sure your customer is 100% satisfied, this will definitely be the last order that I place with you. Also, as an additional show of my dissatisfaction, I will be returning every item that I bought that is not embroidered. Maybe one day you will learn that customer satisfaction DOES matter!
Sincerely,
An EX-customer

I purchased a stethoscope on March 7, 2013 and the tracking number they gave me is invalid. They are lying to me telling me that Fedex is having a problem with their tracking system but when I called Fedex they said they were not and that no package was ever scanned from allhearts company but yet the took my money out of my account. VERY DISPLEASED. I will not shop there again and I do not advise anyone to purchase anything from them.

We sincerely apologize for the error and your experience with our company. Our records indicate this matter has been addressed and resolved. If we can be of any further assistance please call and speak with one of our customer service representatives at [protected].

I ordered over 175 in scrubs. I returned 3 items which were unworn with tags still on. They were too big. I sent them via USPS regular first class mail. After two weeks I followed up with a call when credit was not applied to my account. When I reached someone on the phone, they asked me for a tracking number. I did not send them in a tracked package (my fault), but i paid 7 dollars to mail 1st class. When I said that I did not have a tracking number, the rep said they probably never received since it was not logged in the system. I never had a 1st class package go missing and find this very suspicious. I am waiting another week to follow-up again. It looks like I am out almost 40 dollars. Best to buy local!

Allheart 's service is terrible! They have no call center anymore, you cannot talk to a live person. They must have fired their customer service reps. allheart treats their people just as well as they treat their customers! They never respond to emails so you are just out of luck if you have a problem with allheart.. . I will never order from allheart again and tell all my friends and coworkers not to order from allheart again. Care with all your heart, give me a break allheart!

they have the worse service ever...i ordered blood pressure equipments to practice for my practicum exam and i paid more money to receive my order within 2 business days and i never received it or received any tracking number..my order status said it was delivered and i never received anything...there is no number to call for customer services, its all about emails with no respond...i will make sure not to deal with them again and tell every one that they r just professional ... who know how to rape people very well.

I was actually on hold for more than 3 hours, that was the 4th call on hold for greater than 1/2 hour. 4 emails, one returned (the initial) telling me they would contact the outside vendor and get back to me, then nothing. Would highly recommend nobody using their service. Oh, and the original order was placed and charged to my credit card 12/17/08...still no product!

The most horrible customer service! Can not reach a live person-waited on hold for93 minutes! In this economy customer service is key.