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Ally Financial

Ally Financial review: Leasing buyout issue

T
Author of the review
2:37 pm EST
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While in process of working with Bingham Gill dealership to buy-out my 2020 Jeep Limited X lease from Ally, a representative from Ally cancelled the vehicle plates with Dept of Motor Vehicles in Massachusetts prior to the dealership obtaining new plates. This took place on February 20, 2024.

On February 24th, my wife was pulled over in New Salem MA by a police officer because the plates were cancelled and that she was driving a vehicle with unregistered plates. The Jeep was towed to a lot. I had to drive 75 miles to pick them up and drive home.

On Monday the 26th when Bingham Gill finally had new plates, I had to drive to Natick Ma to pick up the plates, then drive to Athol Ma to pick up the Jeep and pay $258.25 for the tow.

I called Ally on 4 different days getting transferred multiple times with no assistance.

I need to be contacted by someone who can help resolve this issue and reimburse me for costs incurred.

My cell # is [protected]. If I am not contacted in the next day or so, I will take legal actions against Ally.

Claimed loss: $258.25 tow200 miles of driving at $0.67/mile ($134)One personal day taken to resolve. ($800)

Desired outcome: To be reimbursed for my costs

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  1. Ally Financial Contacts

  2. Ally Financial phone numbers
    +1 (877) 247-2559
    +1 (877) 247-2559
    Ally Bank, USA
    +1 (757) 247-2559
    +1 (757) 247-2559
    Ally Bank, USA & International
    +1 (855) 256-2559
    +1 (855) 256-2559
    Home Loans
    +1 (855) 880-2559
    +1 (855) 880-2559
    Ally Invest, USA
    +1 (818) 459-4591
    +1 (818) 459-4591
    Ally Invest, USA & International
    +1 (888) 916-2559
    +1 (888) 916-2559
    Credit Card
    +1 (800) 971-6037
    +1 (800) 971-6037
    Fraud Hotline
    +1 (704) 444-7824
    +1 (704) 444-7824
    Advertising and Marketing
    +1 (316) 652-6430
    +1 (316) 652-6430
    Outside the U.S.
    +1 (888) 925-2559
    +1 (888) 925-2559
    Auto
    +1 (646) 781-1015
    +1 (646) 781-1015
    Chief Executive
    +1 (980) 312-8471
    +1 (980) 312-8471
    Financial Partner
    +1 (313) 656-6967
    +1 (313) 656-6967
    +1 (703) 658-7829
    +1 (703) 658-7829
    Executive
    +1 (888) 568-0186
    +1 (888) 568-0186
    Billing & online account questions (personal loans only)
    +1 (833) 226-1520
    +1 (833) 226-1520
    +1 (800) 427-9184
    +1 (800) 427-9184
    More phone numbers
  3. Ally Financial emails
  4. Ally Financial address
    500 Woodward Ave, 16th fl, Detroit, Michigan, 48226, United States
  5. Ally Financial social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 03, 2025
  7. View all Ally Financial contacts
Ally Financial Category
Ally Financial is ranked 9 among 414 companies in the Banks category