Alpin Haus
Reviews and Complaints

I bought a brand new luxury motor home in May . It has had numerous issues, including a missing table, lost privacy curtain, bathroom leaks, broken moldings, and faulty wiring. The vehicle required multiple replacements, such as walls, recliner, microwave, and lighting fixtures. Additionally, the refrigerator and slider malfunctioned, the air conditioning was stuck, and there were leaks in the roof and tanks. It also needed body work, painting, and repairs for a wire harness issue, a soaked bed, a bubbled decal, and a lost hub cap due to a broken clip.

We have a 2017 *** 40loft. We bought this brand new. The company noticed a small divet in the floor were slide came in. They stated they would have floor replaced. So they sent a service tech out about a month after purchase to " replace the floor" my husband told them we do not want the floor cut because it it linoleum and one piece if they do that the seal releases. We were told the whole floor would be replaced if this was not happing then we did not want it cut opened. Alpin haus advised us they could not replace of whole floor because our life time warranty does not cover it. We bought it new with the diet in floor and walk through paper states replace floor. So needless to say the service tech cut the floor placed a piece in the floor and left. The divet was the size of a quarter you could not even see it. The piece replaced at that time was 3ft long and you can see the horrible job that was done! We called them said it was unexceptable sent pictures they agreed. So they sent another service tech out to fix the spot. Wel the 3ft section turned into 3 3ft sections and the floor lifting and linoleum popping up. We called them several times with no call back. We have rugs done on our floor because linoleum will not stay down. It looks ridiculous we paid 65,000 for this model and I feel like it is worth 10 dollars. Also our awning does not go out we called them last year because the awning was slow when we would put it in and out they came and looked at it and said it was fine. Well we got here this season and it does not work at all. We have also called them several times about this issue and have been promised someone would call us back and no call back. I am fed up with them being unprofessional and not having appreciated people doing repair work.

I paid for Alpin Haus to look at my 2016 RV and advised them of two issues on 3/30. The first issue my husband verbally advised the service department of the issue with the camper and what the problem was. They still charged a diagnostic fee and did not diagnose the problem. Additionally, on 3/30, the service rep was advised of the second issue with the leveling jack on the driver side. Again we were charged a diagnostic fee and told they were unable to fix the issue because the loppert company was closed due to COVID-19. When the camper was finally available for pick up, the service rep was advised of damage their staff did to our camper. Moreover, once the camper was in my possession, the leveling jack was fixed in a matter of minutes. The service staff at Alpine Haus charged me for a service they didn't even do. I had to call multiple times and no one was able to assist me. I finally called again as specifically asked for Dave B on 6/17 to tell me they were not going to refund the $194.35 because the service staff were unable to properly diagnose until the slide was fixed. However, Mr. B advised the slide was fixed on 4/9 but they diagnosed the jack on 4/1. I asked multiple times how they were properly able to diagnose and his response was that we declined to get fixed and we didn't authorize more money. I was under the impression based on what Mr. B stated that if we authorized more money, his staff would have looked harder. Furthermore, Mr. B was sent pictures of the damage to our camper on 5/8 and failed to order or replace what had been damaged. On 6/25, after multiple calls, I reached out to Mr. B to only find out that the manufacturer does not make the parts they damaged. I have not received any calls and am made to believe that I will just have to live with the damage that Alpin Haus has done to my personal property and this is my only option. I am seeking reimbursement of the alleged "diagnostic fee" and for the damage done to my camper be repaired or replaced.

I purchased a 2015 vehicle in 2016 at the Amsterdam dealership from a salesperson named Ron. They convinced me to buy the extended warranty, claiming it covers everything, even accidental damage. Since my camper remains stationary, Alpin Haus suggested coordinating service visits with other customers to share costs. I bought the $2995 warranty for peace of mind. Upon opening my camper this year, I found several broken parts. I wasn't worried due to the warranty. First, the clips for my water line broke, causing a flood. Then, a window cracked. When I contacted Alpin Haus, they said service calls were suspended due to the pandemic but would resume soon. After three weeks without updates, my freezer failed, spoiling my food. I learned from their social media that service calls had resumed. Upon inquiry, I was told they'd start the following Monday. I had to initiate contact to stay informed. Allie, who manages service calls, informed me they don't split call fees, contrary to what I was told at purchase. They required two visits: one for assessment and another for repairs. The warranty only partially covered the service call fee. I offered to provide photos and part numbers to reduce visits, but was denied due to policy. They also refused to service my fridge, requiring a specialist. Alpin Haus mentioned a long wait for a specialist and offered a temporary fridge, which I couldn't transport. I arranged a service visit for the following Wednesday at 10 AM. After confirming, I was later informed my appointment was mistakenly scheduled for the next week. A technician eventually arrived, took photos, and fixed minor issues, but I received a bill. Alpin Haus later waived the fee due to the delay. I expressed dissatisfaction with their communication and false assurances at purchase. A week later, I inquired about repairs. Allie texted me the covered and uncovered items. The warranty barely covered anything substantial, with significant costs for uncovered items. I requested to speak with the owner but received no response. Allie followed up about scheduling repairs for covered items, but I'm awaiting the owner's call. I feel deceived and manipulated into buying a warranty and camper with promises of excellent service that were unfulfilled. Many ComplaintsBoard.com complaints echo these service issues.