Menu
For Business Write a review File a complaint
Altex.com Customer Service Phone, Email, Contacts

Altex.com
Reviews and Complaints

altex.com

Learn how the rating is calculated

4.4 1 Review 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Altex.com Reviews 13

ComplaintsBoard
E
12:00 am EDT

Altex.com Disappointing Experience, Not Recommended

After a frustrating encounter with Altex Electronics, Ltd., I can confidently say that my first and last experience with this store was far from satisfactory. Despite purchasing an item at a seemingly discounted price, the lack of responsiveness and poor customer service left me deeply dissatisfied. From ignored requests to delay shipment to a courier mishap resulting in the product being returned to the store, the entire process was riddled with inefficiencies. The support team's dismissive attitude and failure to address my concerns only added to the frustration. Overall, the experience was marred by subpar service, misleading pricing, and a lack of professionalism. I would advise potential customers to seek alternatives for their electronics needs to avoid similar disappointments.

Read full review of Altex.com
Hide full review
  1. Pros
    1. Wide product range
    2. Competitive pricing
    3. Reliable customer service
    4. Frequent promotions
    5. User-friendly website
  1. Cons
    1. Limited International Presence
    2. Competitive Electronics Market
    3. Narrow Product Selection
    4. Inadequate After-Sales Support

Altex.com Complaints 1

ComplaintsBoard
W
4:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Altex.com Bad store, Bad support, Bad practices - overall do not order not worth it

Well. I bought something 2 weeks before black friday (for 50% of black friday price by the way - do not trust them) and I asked them in 3 separate tickets right after making order to delay shippment. They ignored it (never even reply for those tickets by the way - 2 weeks and counting). Their courier company didn't delivered product (first courier lied that try to deliver product - I was home, nobody called me nobody came, then I contacted them with big "why" as I got text saying "delivery unsucessfull" and told them that I won't be available next working day so... of course they send courier the day I was not available (after telling them that day before of course) and then returned product to store. So I contacted Altex with "why" guys - please just deliver it to store your delivery company is bad I will go and take it myself... but they instead tell me to go to store and buy again - with 100% higher price - after few days of waiting for anwser of course.
It's my first and last experiance with this s... store. Everything here is s...:
A) cheaper price 2 weeks before black friday then on black friday
B) none existing support
C) support acting like bots - ignoring information client is providing
D) having customer deep in the s... so to speak attitude in every department of the store.:)
Well - overall - I will just go to shopping store in Czech rep or Hungary on my next visit (I will have to drive thru those countries next 3 weeks anyway) and make all my shopping there. It's my last experiance with this particular not serious brand. :)

Read full review of Altex.com
Hide full review

Is Altex.com Legit?

Altex.com earns a trustworthiness rating of 66%

Generally safe, but check closely before sharing details.

Our conclusion: Altex.com's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for Altex.com. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Altex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Altex.com you are considering visiting, which is associated with Altex.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Altex.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The altex.com may offer a niche product or service that is only of interest to a smaller audience.
  • A website associated with Altex.com has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
  • We conducted a search on social media and found several negative reviews related to Altex.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Altex.com

Screenshot Altex.com
Altex.com is an online retailer specializing in electronics and appliances. They offer a wide range of products including computers, smartphones, TVs, and home gadgets. The site provides options for both personal and business purchases, with delivery and in-store pickup available. Customer support and warranty services are also offered.
How to file a complaint about Altex.com?

Here is a guide on how to file a complaint or review about Altex.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Altex.com in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with Altex.com. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Altex.com on ComplaintsBoard.com.

Overview of Altex.com complaint handling

Altex.com reviews first appeared on Complaints Board on Mar 25, 2024. The latest review Disappointing Experience, Not Recommended was posted on Mar 29, 2024. Altex.com has an average consumer rating of 1 stars from 13 reviews. Altex.com has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.2
1 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Altex.com Contacts

  2. Altex.com phone numbers
    +1 (800) 531-5369
    +1 (800) 531-5369
    Click up if you have successfully reached Altex.com by calling +1 (800) 531-5369 phone number 0 0 users reported that they have successfully reached Altex.com by calling +1 (800) 531-5369 phone number Click down if you have unsuccessfully reached Altex.com by calling +1 (800) 531-5369 phone number 0 0 users reported that they have UNsuccessfully reached Altex.com by calling +1 (800) 531-5369 phone number
  3. Altex.com emails
  4. Altex.com address
    11342 IH35 North, San Antonio, Texas, 78233, United States
  5. Altex.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024
Altex.com Category
Altex.com is ranked 90 among 145 companies in the Computers, Phones and IT category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.