CB Transportation and Vehicles American Automobile Association [AAA] Roadside service

American Automobile Association [AAA] review: Roadside service

Jackie Oeschger Mercado of US

Nov 24, 2023 3:41 pm EST

Verified customer

Featured review

So yesterday afternoon, my husband and I had a vehicle breakdown. I called AAA, they had trouble locating us as we were in a rural area. When they did they said a towing service would be calling us. Well 30 minutes later AAA called back and said it would be 2-3 hours for a tow truck. It was cold and the car wouldn't start. I finally got a hold of a friend a few miles away and we got a ride. After about 30 minutes the towing company said they couldn't pick it up til morning. Luckily our friend was able to give us a ride home. I also alerted the sheriffs department that it was there and would be picked up tomorrow. Next day when AAA contracted towing service arrive at location of vehicle it was gone. Apparently the sheriffs department had it towed and impounded. When I called AAA they were indifferent and of no help. Stated they don't reimburse for impoundment fee, towing, and won't pay to have it moved to the repair shop. I am beyond angry. I paid for a plus membership and this is how we have been treated! What was I suppose to do when YOUR contracted tow truck wouldn't come out on a holiday?

Desired outcome: AAA needs to pay the impounding fee and towing bill for Rapid Towing since their contractor dropped the ball and caused this mess.

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American Automobile Association [AAA] Contacts

American Automobile Association [AAA] phone numbers

+1 (800) 222-4357
+1 (800) 222-4357

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Emergency Road Service

+1 (800) 222-8252
+1 (800) 222-8252

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Membership Services

+1 (800) 793-0508
+1 (800) 793-0508

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Financial Services

+1 (866) 222-7871
+1 (866) 222-7871

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Insurance Sales

+1 (800) 222-4242
+1 (800) 222-4242

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Insurance Customer Service

+1 (866) 284-7222
+1 (866) 284-7222

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Motor Club Insurance Company

+1 (800) 222-7448
+1 (800) 222-7448

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Travel Services

+1 (855) 222-7879
+1 (855) 222-7879

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Website Support

+1 (407) 444-4240
+1 (407) 444-4240

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American Automobile Association [AAA] emails

helpdesk@aaa.com

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Support

American Automobile Association [AAA] address

1000 Aaa Dr., Heathrow, Florida, 32746, United States

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Nov 20, 2024