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CB Transportation and Vehicles American Automobile Association [AAA] Roadside service
American Automobile Association [AAA]

American Automobile Association [AAA] review: Roadside service

J
Author of the review
3:41 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

So yesterday afternoon, my husband and I had a vehicle breakdown. I called AAA, they had trouble locating us as we were in a rural area. When they did they said a towing service would be calling us. Well 30 minutes later AAA called back and said it would be 2-3 hours for a tow truck. It was cold and the car wouldn't start. I finally got a hold of a friend a few miles away and we got a ride. After about 30 minutes the towing company said they couldn't pick it up til morning. Luckily our friend was able to give us a ride home. I also alerted the sheriffs department that it was there and would be picked up tomorrow. Next day when AAA contracted towing service arrive at location of vehicle it was gone. Apparently the sheriffs department had it towed and impounded. When I called AAA they were indifferent and of no help. Stated they don't reimburse for impoundment fee, towing, and won't pay to have it moved to the repair shop. I am beyond angry. I paid for a plus membership and this is how we have been treated! What was I suppose to do when YOUR contracted tow truck wouldn't come out on a holiday?

Desired outcome: AAA needs to pay the impounding fee and towing bill for Rapid Towing since their contractor dropped the ball and caused this mess.

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  1. American Automobile Association [AAA] Contacts

  2. American Automobile Association [AAA] phone numbers
    +1 (800) 222-4357
    +1 (800) 222-4357
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    Emergency Road Service
    +1 (800) 222-8252
    +1 (800) 222-8252
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    Membership Services
    +1 (800) 793-0508
    +1 (800) 793-0508
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    Financial Services
    +1 (866) 222-7871
    +1 (866) 222-7871
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    Insurance Sales
    +1 (800) 222-4242
    +1 (800) 222-4242
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    Insurance Customer Service
    +1 (866) 284-7222
    +1 (866) 284-7222
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    Motor Club Insurance Company
    +1 (800) 222-7448
    +1 (800) 222-7448
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    Travel Services
    +1 (855) 222-7879
    +1 (855) 222-7879
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    Website Support
    +1 (407) 444-4240
    +1 (407) 444-4240
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  3. American Automobile Association [AAA] emails
  4. American Automobile Association [AAA] address
    1000 Aaa Dr., Heathrow, Florida, 32746, United States
  5. American Automobile Association [AAA] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all American Automobile Association [AAA] contacts
American Automobile Association [AAA] Category
American Automobile Association [AAA] is ranked 1 among 66 companies in the Transportation and Vehicles category
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