American Automobile Association [AAA]
Reviews and Complaints

I spoke with a representative by the name of Tanisha. She was not pleasant at all. I could hear the attitude in her voice with every question she asked. When i asked if i could speak with a different representative she laughed as if i was a joke to her. I was calm am spoke to her respectively but I did not get great customer service. I will not be purchasing insurance with AAA.

Hi,

This is varun khare, here's what i had to face . I contacted AAA for an auto insurance and was given a quote on June 2nd (BY SHANTEL DAVIS FFROM MI WHICH I HAD NO IDEA TILL LATER THAT SHE WAS FROM MI) which i accepted, everything got finalized and i payed the whole amount of 318$ for 6 months of the AUTO policy . I received my id cards with all the policy details PAPERWORK and everything the whole package . Two weeks or so later i receive a call from the same agent saying that i got you the policy from Michigan side and that it does not cover where i live, that is in indiana.

Now when she wrote me the policy i gave her my address(SO SHE KNOW WHERE I LIVED). nOW some days later i got a call from her saying that this policy cannot work as i am in indianapolis area. She transferred me to an agent from indiana who said he cannot believe how she did that and asked me to call customer support and ask again. So i called customer support again and told the whole story to the person who i asked number of times if she works for the indiana area, and she said yes, so i asked her what is happing to me and if my policy that has been issued to me is valid till december or not ..and that i have received call from the agent who issued me the policy told me that this policy is issued from michigan and wont be valid, SO SHE SAID NO ITS GOOD TILL DECEMBER AND ASKED HER TWICE AND THRICE AND GOT THE SAME REPLY THAT THIS AUTO POLICY IS GOOD.

NOW AFTER THAT I THOUGHT ALL IS GOOD, UNTIL A WEEK OR SO LATER I RECEIVE A LETTER IN THE MAILBOX SAYING THAT MY POLICY WILL BE TERMINATED ON AUGUST 3RD.

I AM REALLY FRUSTRATED AND MENTALLY TIRED OF THIS, IT HAS CAUSED ME A LOT OF MENTAL TENSION AND WORRY AS I HAVE A NICE CAR WHICH I WANT TO PROTECT IN ANY MISHAPS AND THIS SITUATION OF CALLING CUSTOMER SERVICE MULTIPLE TIMES AND RECEIVING FALSE INFORMATION TOO, HAS MADE ME ANGRY .

HENCE I WANT COMPENSATION FROM AAA FOR ALL THE MENTAL TENSION AND MY VALUABLE TIME THAT IS HAS CAUSED ME AND STILL WILL CAUSE ME .

Thank you,
Varun Khare

I have a 2011 Toyota Camry with push button ignition. On 6/30/18, I contacted AAA because I had lost my car key. The locksmith worked on the car over 2 days and completely deprogrammed the car which caused me to have the car towed to the local dealer by GEICO to be fixed. So I went from expecting to pay $325 for a replacement key to $3637. I would like the locksmith to pay for the vandalism to my car.

Since I could not find my extra key at the time, Fahad tried to connect my car to a Lexus key. When that did not work, he indicated that he needed to go to the warehouse to get the "right" key. The right key did not arrive until the next day by a different locksmith. When that did not work and my spare did not work, I opted to have the car towed to the Advantage Toyota on 7/2/18 through GEICO. I just picked up my car from the dealer this morning on 7/14/18 and they provided me with a loaner vehicle for a few days.

GEICO is sending an adjuster to determine how much they will pay. In all, I am expecting the locksmith to pay a portion of the bill ( which I have attached).
I also sent a note to Dean ( from AAA). His phone number is [protected]. I was suppose to obtain an e-mail from a supervisor and I have not received that info to date. So I am afraid that I don't have a client number.

I would appreciate a response to this note as soon as possible. I paid the bill today. Thank You

Faye McLaughlin Lagares
Cell number [protected]

I've always believed AAA road side assistance was something you just had. I've been a member for more than 30 years. I've given memberships as gifts to relatives and friends.

I was driving home tonight, the gas light came on and said I had 50 miles to empty. I was about 4 miles from the gas station when the car sputtered and I coasted to the curb.

No problem, I have AAA. HA! What a joke. Now I know they sub contract the tow service. I appreciate the business model. I do expect they have a variety of suppliers and back up options. Apparently I give them too much credit.

The guy who answered the phone was nice and pin pointed my location. Then wanted to sell me a AAA battery. I have a new battery and all of the electronics were working fine. Then he wanted to push a tow service. I explained that I was fairly sure I needed gas, but yes, in the event that it wasn't the gas, I would indeed need a tow. Finally he said the tow had been dispatched.

After about 45 minutes I received a call letting me know it would be at least 30 minutes more. Amazing how well they are trained to apologize. I finally had gas delivered on my own and I was off. At least I had the manners to call and cancel the tow.

For the nearly $200 a year, once in 5 years I call and all I get is a polished apology . I was told they do the best they can. Well, tomorrow I cancel my AAA membership. A little research and I find a number of options, cheaper and some, including a service that came with the car - included.

When I called today to cancel my membership, they said, thank you, we'll send you a refund. Clearly I'm not very important. Like Sears, AAA isn't relevant today and not likely to be around for the next generation.

On July 11 2018 between 4 and 5 p.m., a AAA customer service technician arrived at my house because my car would not start. After asking for a flat-head screwdriver, which I provided from my husband's toolkit, he ran a quick diagnostic and said the problem was neither my battery nor alternator. He jump started my engine and left, stating the batter did not need to be replaced. He advised me to drive the car for 45 minutes to recharge the battery. I did this, and after I returned home I tried to restart the car. The battery was dead and the car would not start. I then noticed that he had taken with him both the caps for the engine cover, leaving it completely loose under the hood, and also my screwdriver. Having tipped him generously, I was disappointed. I am allowing that this could have been an inadvertent error, but would like my large flat-head screwdriver back or reimbursement for the purchase of a new flat-head screwdriver.
Sondra Rosiewicz, AAA Member number 620 240 [protected] 2
36 Treaty Elm Lane, Stow, MA 01775

I called today, Tuesday, 7/10, @ 5:41 pm to request road assistance due to my flat tire. I was told that my wait time could be as long as 55 mins but I will be getting a text update, with my permission. I was instructed to stay by the vehicle.

At 6:13 pm I receive a call stating that the driver was notified of my service request but they're waiting for he driver acknowledgement. Upon receipt of the driver acknowledgement, I'll get a text stating ETA.

At 6:49, I called to get an update since it's been over 55 mins from my original call and I have yet to receive a text update. I was placed on hold by the person who answered the call and was told that she'll call the provider to ask for an update. While on hold, I received a call directly from the provider stating they're really busy and that it will be at least 45 mins more. After hanging up with the provider, I got back on the line with AAA, was still on hold, when the person got back on the phone she asked if I just received a call directly from the provider to which I responded yes, they just called me. The person continue to repress at the same response I already received from the provider... we're extrememly busy and it will at least 45 mins. At this point, I asked if there was any way I can get service sooner than 2 hours from my original call as promised. I've been waiting under the sun by my car as instructed under the 100 degree sun with my daughter, a minor. We're both exhausted from the heat and my daughter needs dinner. The answer is sorry there's nothing we can do. I asked to speak to a supervisor and was asked why? I informed he person that this is unacceptable service... no communication and lack of service for someone who's been told to wait in the heat for service that will take more than twice the ETA that was provided. She placed me on hold for 6 mins until a supervisor picked up the call who provided the same response. There's nothing we can do and it will be close to 8 pm before the service truck arrives. He informed me that it was ok to leave my vehicle and that I can go inside the supermarket to stay cool and feed my daughter.

This is the worst service I've received! I understand delays but timely communication especially during the summer is critical to avoid placing customers in danger of heat stroke/exhaustion. There was no real regard for customer safety. I have a young daughter who is exhausted and hungry and there was no service recovery available or extended to us.

I have been a AAA member for four years. For some reason, AAA decided to cancel my membership without an explanation to their reasoning. When asked for a reason, I was told that they can not provide a reason as to why they cancelled my account.

I no longer want to do business with AAA and my friends and family will not be joining AAA. Customer service representatives were in any way professional in assisting with this matter.

July 21-28
VJDRGV
We have used AAA for several trips prior to our current Alaskan Cruise. Our agent retired and we received no communication. Had we not reached out to seek information, we would not be going on this trip. We were not aware that we had to register online. Once we did the registration, we came across the fact that our 16 year old needed a CA ID.

This sent us immediately to the DMV to wait for 6 hours. We are in hopes that the receipt will work, however sit on pins and needles awaiting his picture ID.

This could have gone very badly. We would have flown to Washington and had to abort the cruise.

I don't know what a fair compensation would be. Something toward this incident would be best. This has put a damper on our excitement for this cruise.

To whom it may concern,

I filed a complaint with Triple A originally because I was explained the plus plan as far as miles covered and what not, I then decided that this plan was attractive and I wanted to become a member under this plan. I was asked if I wanted to be towed after purchasing the plan. I let her know that my car broke down while putting a boat into the water for the holidays, and it broke down in the water, and was stuck on the dock. We were able to get it pulled from the dock and into the dock paring lot. The triple A agent I spoke to when purchasing the plan asked if I needed a tow on spot. I told her we had to find out how to get the boat home and then we'd call in for a tow. When we got the boat all set with another vehicle and taken away. I called and ordered road side assistance around 8pm. I was told by 9:55 latest a tow would be dispatched to me. I called a little after 10 to get an eta, no status updates or calls were made to me. During this call I inquired about where the truck was and at this point we are now at a closed park with no lights. The situation was no longer safe for me to wait around for a tow truck that seemed to not be coming to help me. I was informed during this call that they were unable to find any available tow trucks and that they would call me back within an hour and let me know if they were able to find one.

At this point, I become immediately upset. Not only have we been sitting around waiting for a tow truck to come that was never on it's way, I was deprived of being able to find a more convenient back up and removing myself from the unsafe situation I was now forced to endure while waiting for a tow that was never coming. The agent also during this same call letting me know the truck was never sent, that my plan does not kick in for 3 days, so not only did I not know a truck wasn't coming I also was not informed, even when asking the details and rules of the plan that it was not usable until 3 days later. So at this point I am being informed hours later after purchasing the plan and another few hours later after calling for roadside assistance that they will cover nothing but 5 miles even though I purchased a plus plan that was explained to me as covering up to 100 miles. I asked to speak to a manager about the situation and was directed to Amanda from member relations at the florida office. I was under the impression I was being directed to a manager, she in fact had no managerial title. I understand rules and regulations, but my whole issue at this point is that I have not been informed of such. Also with the waiting for the tow, I was not informed or updated. The lack of communication has made for a horrible experience for me. I will be leaving reviews and following this incident today I will be rethinking my membership with triple A.

I had to find a ride from the dock, late night after it had closed while waiting for a tow. We had to go through the trouble of trying to get a car into the park after hours to transport me home. I worked at 8am this morning and did not get out of that dock and park until 11:30pm. As a young female, this was not an ideal situation for me to be in.

This morning I got a notification from road side that my the tow had reached me vehicle, following that I also received a phone call from an agent letting me know the tow company was at my vehicle. A little more at ease that my car was on the way to the shop to be fixed asap, I caught a ride to work this morning via uber. As I pulled up to work the tow company called and said they just got to the park and could not locate my vehicle. Shocked because I was notified via phone call and also notification from the triple a app that my car had in fact been located and was in the process of being taken away. But this was entirely not the case. It is now 9pm, the 8pm roadside assistance call I put in last night for help was in my eyes unanswered. For the horrible service I have received and the untimely manner in which it has been dragged out, I could have in fact placed a call and had the car towed to the shop and it would be currently being fixed so that I can get to where I need to be as a functioning and working individual. With that call I would have been safely transported from the park in a timely manner before the closing of the metropark.

I would like to be contacted immediately by a supervisor or manager on duty about this issue. I let the agent Amanda last night know I wanted to file a formal complaint with corporate and she told me to call the same triple A roadside assistance number back today. I am an understanding and rational individual but the way that things were handled yesterday were extremely ridiculous, inconvenient and most importantly unprofessional. I sit here at work wondering whether or not my vehicle has been found and towed to a mechanic shop. I do not expect an update, let alone an accurate update because as you have read about the lack of communication and correct information is an issue the entire last 12 hours. My car is still not to a shop to be worked on, and instead of catching a ride with the tow truck driver I had to pay for an 120 dollar uber home due to how late I had to wait before I was notified help was not coming.On top of that I am sure I will be billed 6 dollars a mile for the mileage to get it to the shop by home, that I was also no pre-informed about. I do understand with holidays things might be delayed longer than usually, but everything has occurred and continues to occur is completely unacceptable especially coming from a company like triple A that prides itself in their road side assistance. I am extremely extremely unsatisfied with the service I have received in the last 12 hours, and also with the contact I have received by all agents I have spoke to within that time span. Amanda informed me that there was nothing she could do, but pull the tapes and talk to these agents about their lack of communication with me. Nothing has been offered for my inconvenience, let alone a mere sorry that you are frustrated and upset. That does not in any way do anything for me the customer who received the horrible customer service and lack of communication. I am still stranded hoping my car is found and towed so that it can be fixed. The last call I got was that they were trying to find me car and could not at 7:57 am. It is now 9:17 and I have had no update or call. As you have read above, I have had to reach out to your company on my own to track someone down to tell me what is being done to get my vehicle out of that park and to a shop. Please contact me at your earliest convenience about this issue, with the experience I have had I will more than likely be reaching out to multiple people today within your company.

Desiree Watt

[protected]
email:[protected]@rocketmail.com

Am currently on hour 5 of waiting for a tow truck that was supposed to come 3 hours ago. Called over an hour ago to see where the truck was. Was told the driver "got confused" but was on his way and would be here in 20-25 minutes. Still not here. The app said he arrived here over an hour ago. About to call an Uber and cancel my AAA account. This is absolutely ridiculous, unsafe, unreliable and a waste of my money. I highly advise anyone considering this service to go through their insurance company. That's what I'm going to do.

requested battery service 7/2/18, "tech" unsure of self, waffled on diagnosis.
Attempted to impress me with data. Left me with an inconclusive diagnosis. His name I do not remember. 7/3/18 I again requested battery assistance, assuming I would need a jump to get my vehicle to a shop. Luckily I received a different tech Nick. Nick was positive and sure he could give me a definitive diagnosis. Nick was the epitome of professionalism, what I've always thought of AAA techs. He diagnosed my problem, you sold a battery, and I was elated! I haven't had a problem with over 20 starts in a day. I believe the original "tech" needs reeducated. Luckily my pickup was in my driveway. I would hate to be the one the one stranded, and have the original"tech"show up in a secluded area and left adrift. My aim was not to complain, but to make you aware of a person that needs reeducated.

Driver dropped off disabled vehicle in a unauthorized spot, when asked to please not drop the car there they replied aggressively left the car and drove off. When we called to complain to there dispatch they threatened and replied very unprofessionally. I would suggest never using this company for towing again. We only asked the driver to not leave the car there and to move it in the back. He lied and told us that the car ran and drove, when we called him out on it he cursed us out got in his truck and took off.

To whom it may concern.
This morning approximately at 9:01 am est, I contacted AAA. I spoke to representative and I informed her that I need a tow from my home in Covington Ga for my 2018 Harley Davidson Motorcycle. The request to have motorcycle towed to Thunder Tower Harley Davidson Dealership in Morrow Ga. The tow company (Edwards Towing Company) was selected and would arrive within the hour making the time for pickup would be around 10:30 am.
After three hours of not hearing from (Edwards Towing), I decided to contact AAA again to follow-up my previous conversation. The new representative stated (Edwards Towing) wasn't able to tow my Motorcycle for a reason that wasn't explained to me. No one from AAA had informed me of this information.
This is my second incident concerning towing my Motorcycle that AAA didn't communicate with me concerning the tow.
In my opinion, AAA customer service is POOR, this is my second year purchasing Premier Motorcycle Insurance, I was under the impression the service is superior to any other vehicle support insurance company. I couldn't refer this service to anyone at this time due to my experiences. Hopefully, by communicating my experience the service will improve.

Hello, My grandson exhaust pipe broke while on his way home from a camping trip in High Point New Jersey on Monday June 25th. After waiting for AAA for two hours and no tow truck, I told him I would call them. I got a very nice lady who told me that they would be there within the hour. She said they were only 19 miles over the 100 miles for towing service that would be covered with my AAA plus. She told me it would be about $76.00.I just wanted him home safely and said that would be fine. The car was towed to our mechanic in town and I went to pick the boys up & pay. But when the tow truck driver asked for my payment he said it would be over $169.00. That is double what the nice lady told me it would be. When I questioned the driver he said AAA doesn't know what they are talking about. Sorry AAA is who I pay my premiums to. I believe this was a scam but what could I do since he had the car on his truck. I have never had a problem with AAA. In fact they were great when I broke down in DC. But I am extremely upset that I was charged double. What am I paying for?

Thursday 6/21/18 our car wouldnt start, it was 12:30 AM, when barely ANY cars would be on the road to break down. We called for a tow truck somewhere around 12:36AM were quoted a time of "within 2 hours" which i already think was complete bull because, as stated earlier, it was during a slow time, NOBODY can tell me that many danged cars were breaking down that they couldnt get to us sooner, but anyway, we sat and waited, the allotted 2 hours (which was ALREADY OUTRAGEOUS) passed, so we call and get a full on run around because they couldnt find a time of arrival. When they called back, they THEN SAID 3AM was the time of arrival which would have taken us to 2 and a HALF hours...WAY MORE THAN OUTRAGEOUS! And you probably figured it out, 3 AM came and went, so I called again... Then they go to tell me they have nothing on us, and once again needed to speak to a supervisor to get a time of arrival... By this time we are rightly PISSED OFF sorry for the language but there is NO WAY you were THAT BUSY you couldn't get us sooner! So I cancel only to have the tow truck pull in seconds after hanging up. All it ended up needing was a jump! Believe me when I say, everyone i know, knows about that night! WHY THE HECK DO WE PAY YOU TO MAKE US WAIT SO LONG!?!? FIX IT! By the way, im also reporting this to the Better Business Bureau, this was UNCALLED for and rediculous! Not good business practice! I got WAY more, but I'll save you my anger!

Automobile Accident - Port Chester, NY - Monday 6/18/18 - 3:00 pm
Member # 205628300
This below statement from my son. I am outraged that he & his pet were treated this way.

I was in an accident that left my car immobilized in Port Chester, New York around 3 pm, Monday 6/18/18. I called AAA around 4:30 pm for towing assistance to bring my car to my home in Easthampton, Massachusetts.
When I spoke with the agent I mentioned to them that I had a medium-sized dog with me, that I would expect to be allowed to ride in the cab w/ the driver. She said that would be ok and would find a driver that wasn't allergic and would accommodate & allow my dog to ride in the cab.

I called back at 6 pm after receiving no update on the tow truck and was told they were having trouble finding a driver that could make the 125-mile trip to Massachusetts. My next update at 6:30 pm was that an outside driver had to be called in to make the trip and wouldn't be there until 7:30 pm. The C & C Automotive driver didn't arrive until 8 pm and when I mentioned that I had a dog with me, he was uninformed by the AAA agent about my dog. He contacted his boss and they absolutely would not allow my dog to ride in the cab and left me no other option other than to leave my dog in my car, on top of the flatbed, which I was extremely uncomfortable with. I had to leave the windows open, because it was very hot and then we experienced rain on the trip back.

When I called about towing assistance and was reassured by the agent that my dog would be allowed in the cab, I expected them to relay that information and find a driver that would allow her in the cab. I didn't find out until 3 1/2 hours later, with a 2 1/2 hour drive ahead of us, that she would not be able to. I am very disappointed by the delayed service and misinformation I received with AAA and being forced into an uncomfortable position that jeopardized the health and safety of my pet.
Your telephone agents need to be knowledgeable of AAA policies & communicate accurate information to it's members. If she had been, I would have been prepared, tried to make other arrangements & not have been left in the position to put my precious, senior pet, scared & alone in a dark, hot car, on a flatbed, for 2 1/2 hours.

** We are 19 year members of AAA & have never experienced negative or unprofessional service, but this was the most unsafe, upsetting, traumatic, disappointing & uncaring situation - that I am considering dropping our AAA membership.
We want feedback from management that the agent has been identified & reprimanded, as well as a refund of my membership dues.

Dear AAA Representative;

I am a struggling disabled Veteran with six children. Although, I do not make a lot of income, I always felt that an AAA membership was worth a portion of my disposable income. With the cost of everything increasing I was no long able to afford the AAA plus membership. On 10 June 2018, my 2006 Chrysler Pacifica failed at an intersection on the Millersport Highway. I could have gotten the vehicle going by adding some coolant but did not want to take the risk. I only had the AAA Basic that permitted 5 miles of towing so I could not utilize my normal mechanic. I was willing to pay for the improved membership but was informed it would take a week due to AAA policy. My vehicle was towed to an AAA certified repair shop in Clarence. I knew right away the price would be slightly inflated but was willing to pay.
The next day I received a phone call from Jason Marks the Service Manager for AAA Car Care Plus in Clarence, NY. He informed me the coolant fan was not operating and they were going to replace the electronic component for 500 dollars. Later he called saying the fan needed replacing as well for another 500 dollars, which is what I would have done in the first place. Reluctantly, I permitted another 500 dollars to this shady operation. I guess it was foolish of me to trust a reputable company like AAA to have my vehicle good to go after spending 1000 dollars. After waiting a couple days, I retrieved my vehicle along with a receipt and a warranty at the bottom of the page. I picked up my children on the way home and stopped to grab food on the way to the YMCA. My daughter noticed liquid near my front passenger tire. I looked under my vehicle and coolant was pouring out of my vehicle faster than any leak I have seen. I canceled the trip to the YMCA and my son missed his last soccer game. At this point, you are not only costing me capital, but also personal time and priceless moments. Not to mention the serious risk of harm my family and I took driving a vehicle in this condition.
The following morning, I called Jason Marks and informed him of the issue. He told me he would take care of it and to not risk driving to the shop. He told me to call AAA Emergency services for a tow. While making the call I had still not lost faith in AAA as a company. I stayed on the line after ordering the tow and renewed my AAA membership for another year. This time I paid for the AAA plus membership with 50 miles of towing for myself and my significant other. When the tow truck arrived, they were attempting to retrieve money for extra mileage because the Mechanic was more than 5 miles away. I was able to straighten it out and finally my vehicle was on the way to be fixed properly this time. Later that day I received a phone call from the AAA Service Manager, Jason Marks. He told me that it was going to be another 900 dollars to fix my vehicle. When purchasing the vehicle, I only paid 2, 100 dollars so at this point the work being put into the vehicle was costing more than the actual vehicle itself. I explained to him that this was not my fault and I expect my vehicle to be fixed. He said that they ran my vehicle on idle for over an hour and there was no leak. First of all, no vehicle should sit in idle for that long of a period. Second a proper mechanic drives around a vehicle to ensure all is intact. I do not think this is too much to ask when I spend over a thousand dollars at this business. Eventually Jason conceded to give me a small break on the price. I refuse to pay another dollar to these thieves. Not only is my mechanic cheaper but he is also better and will fix my vehicle in a timely but reasonable manner.
Although I am no mechanic, before I was injured in Iraq, I used to repair my own vehicles. I know how long it takes to do repairs and generally how much parts cost. I am not only frustrated but appalled at the way I am being treated by AAA. I hope that we can reach some sort of resolution and I can continue to utilize my AAA service. If not, you can keep the vehicle that is currently at your Clarence AAA Car Care Plus Center and I would want a full refund of my recent AAA purchase. My family, including my six children, will never use your service, I will file a report with the Better Business Bureau, I will contact the local media and also get the Disabled American Veterans Organization involved. I do not want to do any of this, but I cannot afford to have money stolen out of my pocket either. I have already filed a verbal grievance with the local AAA Supervisor. If you have any questions, please do not hesitate to contact me. I sincerely appreciate your time and attention to this matter. I hope and believe that we can come to a conclusion that can benefit both parties. I look forward to speaking with someone.

Sincerely,
Garry Pettengill
Membership #: [protected]
[protected]
116 Fields Ave
Buffalo, NY 14210

I was enroute to Myrtle Beach from Martinsburg, WV. There were five women and all the luggage that women bring when my car began to make a strange sound. After hearing it several times, I decided we should get off the interstate and have the noise checked out. We made it to a repair shop, and I was informed my car would not make the trip as it had a major problem. I immediately contact acted AAA for help. Five women stranded reaching out for help, and nothing. It took forever to get through and talk to a human. I was then told that there was nothing that they could do to help. I asked AAA about assistance for a rental car. I was finally given a phone number for Hertz. I called them, and there were no cars available. I called AAA again for help. They said call Enterprise but didn't even give me a number. I called Enterprise and they too had nothing. Frantic, I called AAA once more to beg for help and refused to get off the line until someone did something to help us. Eventually, someone, who was not pleased with me because I was so upset, got someone at Enterprise and we would have to take two cars instead of one. We were blessed that the people at the shop were so kind to us. They took us to Enterprise, no one at AAA cared that we were stranded with no mode of transportation. I had been a member of AAA for 12 years and had to rejoin after missing a payment, but did so because I always thought AAA was there to help me. I'm now wondering what is it that AAA really does. There was no help with rental car payment, and it was a terrible experience that literally had me crying to get any type of assistance at all. My friends all have AAA and are also wondering what is it that AAA will do to help stranded motorists. I think it is useless and will probably drop it the next time it is due on purpose. My name is Judy Flick Shultz. I can be contacted at [protected]@gmail.com if you have any questions

True Customer Care is keeping your commitment - sending roadside assistance technicians that are competent to help when roadside assistance is needed - that was not provided by AAA.
Despite "Premier" AAA membership and a clearly detailed letter of the incident that took place, on May 29, 2018 I was forced to write to AAA Roadside Assistance and Tow / AAA Customer Service, seeking resolution of the problem with my Mercedes C320.
I indicated that the Mercedes was still not functioning seemed to be in worse condition than ever before. I have learned by speaking with auto repair professionals that the Mercedes should never be jumped with the key in the ignition - it blows out the computer system and causes electrical problems with the car!
After a "contact call" from AAA (9 days later), I was informed that a follow-up call and appointment by a field manager/supervisor would be made.
I am still waiting as of June 15, 2018.
AAA has let us down! To date they have not taken the slightest responsibility for this damage or contacted me pursuant to my complaint!
My parents and I have had AAA for over twenty-five years and I expect AAA to live up to the promises and ads - not to mention our financial investment! My account number is 620 065 [protected]. You may contact me via email at [protected]@gmail.com.
Cheryl LaValle, Ruth LaValle

On behalf of my mother, this is William Roth:
I am not a AAA member and may never be due to the following issue Oma Roth has experienced. One of your members called in for a tow, AAA dispatched an affiliated tow truck company "Expert Towing" of McKinney, Texas was sent to pick up their vehicle from my mothers property. Upon passing thru an open gate the tow truck caught hold of the gate and pulled it off it's post, damaging the gate and breaking the post off. The driver left the property after speaking with my mother but did not give insurance information or even make sure she had his company information. Seemed like an case of taking advantage of an elderly, disabled woman. Started a dialogue with them to get the fence repaired, we got an estimate of $580.00, they got their own estimate of $295.00. So they have offered to pay $250.00, I think that offer is unfair and very unprofessional. I requested their insurance information and they refuse. Is there anything AAA can do to assist?
Thank you,
William Roth
cell [protected]
[protected]@gmail.com