American Automobile Association [AAA]’s earns a 1.0-star rating from 646 reviews, showing that the majority of members are dissatisfied with services.
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beware - do not use aaa!
American Automobile Association - AAA
www.aaa.com
When I moved to Florida in 2001, I joined the American Automobile Association and they said I was in the division called "Auto Club South." I have a Visa card with them that I want to keep; the rest of their services are pretty punk.
More than a year ago I moved to Texas. I have been trying ever since to change my address. They know I'm in Texas because all the mail now comes to my Texas apartment. Last year I tried to permanently change my address and couldn't.
This year, I received a letter telling me they are charging the above-mentioned Visa card $78 for annual dues -- OUTRAGEOUS -- and if this Texas address is now my permanent address I have to notify them.
OK, so I tried calling the 800 number they gave me on that letter. First time, I went through all the pre-recorded telephone prompts and it then went into a busy signal.
So I went online. I cannot enter my membership number, it says it is incorrect. HOW CAN MY MEMBERSHIP NUMBER BE INCORRECT WHEN I COPIED IT FROM THE BRAND NEW CARD THEY JUST MAILED ME? Tried several times on the computer, couldn't get it to the point where I could ask to have my address changed.
Tried again by phone. Second time on my home phone, it tells me my home phone number is not in Florida, goodbye. It had also said to hang on the line so they can conduct a random survey of how good of service they provide -- boy, do I have something to tell them, for sure! -- but it disconnected me before I could tell them how screwed up their system is.
Tried on my cell phone, which has a Florida area code. Got through. Man tells me I have to join in Texas, but he can't process this. He de-activated my Florida number and says I have to call their Texas HQ to get re-activated and oh by the way there is no 800 number.
How the hell can AAA Texas not have an 800 number? How are you going to call them if you are not in their local town if you're on the side of the road and maybe have to use a pay phone or business phone or something?
I also noticed from their website I will have to pay over $100 to join their Texas branch. How can one division only charge $78, which is horrible enough, and another charge more?
Of course, no one in Texas uses AAA, I've found out. My Texas auto mechanic, who took my AAA Auto Club charge card for payment, warned me never to use them because they will let you stay stuck on the side of the road forever. He said a young woman actually got killed while waiting for the AAA tow truck, which never showed up and a man posing as a "good Samaritan" murdered her.
The sad thing is, I have no medical insurance and I have a high limit on that Visa card AAA Auto Club South issued me. If I ever had to go to the emergency room, that card is how I would get medical treatment if needed. I suppose not being able to get into AAA is going to kill my eligibility for this potentially lifesaving card (I save it for real emergencies.)
Anyway, the entire deal with AAA is so messed up I wanted to warn others not to use them!
The complaint has been investigated and resolved to the customer’s satisfaction.
poor customer service and help
I had an accident on December with one of AAA clients. First one I reported the accident they will not call my witness because "they needed a police report". I sent the police report by fax and they never contact me. I have to call for three days until somebody will even look for the fax. Then, when they had the report my adjuster tried to tell me that some numbers in the police report said that my inexperience was one of the factors that make the accident and that i should take 50% fault. When I said not and that they should contact my witness she did and then change her mind but that they will only pay 80% of the damage. I had to accept that, but I toll her that they should contact me to get the estimate of the damage before the 14th... I told them the 7th or something like that. The people making the estimate never contacted me because they gave them the wrong number, so it took 1 month before somebody even looked at my car. After they did the estimate it took AAA 2 weeks and a half to contact me to tell me that it was a total. In those two and a half week I had to call them every other day so they will extend my rental car... that was totally annoying.
After they told me how much they were going to give me for my car, they call me the same day just to take the car and the tittle away and also the rental car. It was the only time that they care about my claim and because they didn't want to spend more in the rental and they wanted to take my car.
In all this time, they were really mean and the customer care was horrible. I have never been in an accident before, but I hope this is not the way all the companies treat people because it was complete awful.
Month ago I purchased 2010 Camry week later someone didn't stop the traffic light and damaged my bumper. It's been two and half weeks my car still in the shop dont why. I spoke to adjuster and her supervisor and I am still empty handed. I already made my first payment for my car and driving rental junk $35.99 out of my pocket.
I have no idea why it's there, how long will it take no idea. "I am sorry" "I am sorry" Bull ###.
Is there anything more frustrating then this. Paying for something to get frustrated.
aaa is ripping people off
I took out AAA car insurance on June 8th, two weeks later the underwriters called to take a survey and go over the policy. EVERTHING WAS FINE ACCORDING TO THEM. I got a notice in the mail on Sat.July 8th(AAA is closed until Monday) stating that of Monday the 10 my insurance would be cancled due to the fact that I was a service contractor...I clean houses, dont carry machines or anything other than a mop and broom! They knew what I did before and took my 421.00 dollars and sent me a policy... AAA is ripping people off and I think something should be done to stop this. I had a few hours to get more insurance. The sad thing is I am 53 years old have been driving since I was 16 and I have never had a ticket or an accident and this should account for something.
Never responded to my Letter asking why my service was terminated.
In early November we were involved in a accident. It was at this time I realized how incompetent and unprepared AAA is to handle an accident in this part of the state.
Filing the claim was difficult.
We finally had the vehicle repaired and are trying to collect the balance owed us.
The Company NEVER returns calls.
I have been paying for AAA road service for 50 years. I just got a letter of non-renewal. They are canceling me for using the full amount of benefits I'm entitled to under my Premiere membership and for which I paid.
My settlement check was received two months after accident and the amount is incorrect. I was informed what the amount of the check would be by the AAA adjuster but the check is $1000.00 less. Your customer service is useless in resolving any problems. I am not cashing/depositing the check until resolved.
AAA driver from haines city florida jumped my car Sunday and forgot to return my key fob. When I called to get it back they said they would call me back in 3 - 5 days.
AAA towed my car and the company they sent damaged my car. So far I'm feeling this will not end well. AAA hasn't told me the company they hired that damaged my car. 2001 Mercedes SL 500. It's really sad because I have AAA for all my insurance needs. This outcome will quickly determine the future. 2900.00 damage. This was on 9/21/2022.
Took tow truck almost 2 hours to get to us. It was 11:26pm.
Now at 1:17am we are heading home.
We were on a dark street , with speeding cars. Nothing around, scary and unsafe.
We had to call again and get help. Super poor service, unacceptable.
This driver raced at the light, cut over 2 lanes no blinker just to get in front of me to make a left turn. I almost rear ended him bcuz im driving a truck which barely left me any stopping time. this is very unprofessional driver shouldn't be driving at making AAA look bad when you drive like that and have their logo on the side.
800;00 for a 129;00 oil change and giving the bulk of the money back to the owner in cash this is a crime a scam and this is why our towing is so expensive it every time they do work this is one thing many others just do a sting bring in a truck that does not need work let them bring it to him to work on it, and get the whole bunch .
I hate AAA. I was hit by another driver in August and as of November they are still giving me the runaround. They only contact me after several calls and filing a compliant with the Better Business Bureau. The customer service people are tremely rude and unhelpful.
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American Automobile Association [AAA] Contacts
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American Automobile Association [AAA] phone numbers+1 (800) 222-4357+1 (800) 222-4357Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone numberEmergency Road Service+1 (800) 222-8252+1 (800) 222-8252Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone numberMembership Services+1 (800) 793-0508+1 (800) 793-0508Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone numberFinancial Services+1 (866) 222-7871+1 (866) 222-7871Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number 0 0 users reported that they have successfully reached American Automobile 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Association [AAA] by calling +1 (800) 222-7448 phone numberTravel Services+1 (855) 222-7879+1 (855) 222-7879Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone numberWebsite Support+1 (407) 444-4240+1 (407) 444-4240Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number Click down if you have unsuccessfully reached American Automobile 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American Automobile Association [AAA] emailshelpdesk@aaa.com100%Confidence score: 100%Support
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American Automobile Association [AAA] address1000 Aaa Dr., Heathrow, Florida, 32746, United States
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American Automobile Association [AAA] social media
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In a different State and made the call for a tow at 10:05am. Dispatch informed us the ETA would be 1105am..Good time right? not because we called back at 1130am and they, AAA dispatch had no contact with the company ..LACK OF COMMUNICATION WITH US however that does not fix the problem...Its now 1240 and still no tow truck.we are hot dissatisfied.
In a different State and made the call for a tow at 10:05am. Dispatch informed us the ETA would be 1105am..Good time right? not because we called back at 1130am and they, AAA dispatch had no contact with the company ..LACK OF COMMUNICATION WITH US however that does not fix the problem...Its now 1240 and still no tow truck.we are hot dissatisfied.
My wife broke down on a busy road and when I called they told me they would make it a priority call to get her out of the road.
2 HOURS later and numerous calls a truck showed up.
Meanwhile I had a trooper wanting the car moved.
I will not be renewing my membership.
Took me a week to get AAA to send out a tow truck with a dolly. Called them at least 8 times. They refused to do it. Finally with the help of a tow truck company a week later they agreed. Just needed to tow my car to a repair company. Very rude people at AAA.
Could not pay me to have AA A anymore. Never meet such an unprofessional company.