American Automobile Association [AAA]’s earns a 1.0-star rating from 645 reviews, showing that the majority of members are dissatisfied with services.
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poor customer service and help
I had an accident on December with one of AAA clients. First one I reported the accident they will not call my witness because "they needed a police report". I sent the police report by fax and they never contact me. I have to call for three days until somebody will even look for the fax. Then, when they had the report my adjuster tried to tell me that some numbers in the police report said that my inexperience was one of the factors that make the accident and that i should take 50% fault. When I said not and that they should contact my witness she did and then change her mind but that they will only pay 80% of the damage. I had to accept that, but I toll her that they should contact me to get the estimate of the damage before the 14th... I told them the 7th or something like that. The people making the estimate never contacted me because they gave them the wrong number, so it took 1 month before somebody even looked at my car. After they did the estimate it took AAA 2 weeks and a half to contact me to tell me that it was a total. In those two and a half week I had to call them every other day so they will extend my rental car... that was totally annoying.
After they told me how much they were going to give me for my car, they call me the same day just to take the car and the tittle away and also the rental car. It was the only time that they care about my claim and because they didn't want to spend more in the rental and they wanted to take my car.
In all this time, they were really mean and the customer care was horrible. I have never been in an accident before, but I hope this is not the way all the companies treat people because it was complete awful.
aaa is ripping people off
I took out AAA car insurance on June 8th, two weeks later the underwriters called to take a survey and go over the policy. EVERTHING WAS FINE ACCORDING TO THEM. I got a notice in the mail on Sat.July 8th(AAA is closed until Monday) stating that of Monday the 10 my insurance would be cancled due to the fact that I was a service contractor...I clean houses, dont carry machines or anything other than a mop and broom! They knew what I did before and took my 421.00 dollars and sent me a policy... AAA is ripping people off and I think something should be done to stop this. I had a few hours to get more insurance. The sad thing is I am 53 years old have been driving since I was 16 and I have never had a ticket or an accident and this should account for something.
Never responded to my Letter asking why my service was terminated.
In early November we were involved in a accident. It was at this time I realized how incompetent and unprepared AAA is to handle an accident in this part of the state.
Filing the claim was difficult.
We finally had the vehicle repaired and are trying to collect the balance owed us.
The Company NEVER returns calls.
I have been paying for AAA road service for 50 years. I just got a letter of non-renewal. They are canceling me for using the full amount of benefits I'm entitled to under my Premiere membership and for which I paid.
My settlement check was received two months after accident and the amount is incorrect. I was informed what the amount of the check would be by the AAA adjuster but the check is $1000.00 less. Your customer service is useless in resolving any problems. I am not cashing/depositing the check until resolved.
AAA driver from haines city florida jumped my car Sunday and forgot to return my key fob. When I called to get it back they said they would call me back in 3 - 5 days.
AAA towed my car and the company they sent damaged my car. So far I'm feeling this will not end well. AAA hasn't told me the company they hired that damaged my car. 2001 Mercedes SL 500. It's really sad because I have AAA for all my insurance needs. This outcome will quickly determine the future. 2900.00 damage. This was on 9/21/2022.
Took tow truck almost 2 hours to get to us. It was 11:26pm.
Now at 1:17am we are heading home.
We were on a dark street , with speeding cars. Nothing around, scary and unsafe.
We had to call again and get help. Super poor service, unacceptable.
This driver raced at the light, cut over 2 lanes no blinker just to get in front of me to make a left turn. I almost rear ended him bcuz im driving a truck which barely left me any stopping time. this is very unprofessional driver shouldn't be driving at making AAA look bad when you drive like that and have their logo on the side.
800;00 for a 129;00 oil change and giving the bulk of the money back to the owner in cash this is a crime a scam and this is why our towing is so expensive it every time they do work this is one thing many others just do a sting bring in a truck that does not need work let them bring it to him to work on it, and get the whole bunch .
I hate AAA. I was hit by another driver in August and as of November they are still giving me the runaround. They only contact me after several calls and filing a compliant with the Better Business Bureau. The customer service people are tremely rude and unhelpful.
American Automobile Association [AAA] Reviews 0
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American Automobile Association [AAA] Contacts
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American Automobile Association [AAA] phone numbers+1 (800) 222-4357+1 (800) 222-4357Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone numberEmergency Road Service+1 (800) 222-8252+1 (800) 222-8252Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone numberMembership Services+1 (800) 793-0508+1 (800) 793-0508Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone numberFinancial Services+1 (866) 222-7871+1 (866) 222-7871Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone numberInsurance Sales+1 (800) 222-4242+1 (800) 222-4242Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone numberInsurance Customer Service+1 (866) 284-7222+1 (866) 284-7222Click up if you have successfully reached American 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Association [AAA] by calling +1 (800) 222-7448 phone numberTravel Services+1 (855) 222-7879+1 (855) 222-7879Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone numberWebsite Support+1 (407) 444-4240+1 (407) 444-4240Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number Click down if you have unsuccessfully reached American Automobile 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American Automobile Association [AAA] emailshelpdesk@aaa.com100%Confidence score: 100%Support
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American Automobile Association [AAA] address1000 Aaa Dr., Heathrow, Florida, 32746, United States
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American Automobile Association [AAA] social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 10, 2024
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Month ago I purchased 2010 Camry week later someone didn't stop the traffic light and damaged my bumper. It's been two and half weeks my car still in the shop dont why. I spoke to adjuster and her supervisor and I am still empty handed. I already made my first payment for my car and driving rental junk $35.99 out of my pocket.
I have no idea why it's there, how long will it take no idea. "I am sorry" "I am sorry" Bull ###.
Is there anything more frustrating then this. Paying for something to get frustrated.