GEICO
Reviews and Complaints

Very negative feedback. I have been trying for weeks to get my auto insurance renewed. I have been calling for a couple of weeks and getting the run around underwriting department is holding things up I keep calling and calling they keep sending mail had to cancel my automatic payment because they have not finalized my policy. This is one of many reviews that I will be sending. Today I spoke to a supervisor not in that department who is to send a complaint also but there is nothing else he can do. Of course I can’t talk to that department.This has been going on for weeks. IT IS VERY VERY STRESSFUL! This is unacceptable I have done my part. Why does this take so long? Never have I had this issue before

As someone deeply invested in the world of insurance, I understand the importance of finding a reliable provider. Geico, a well-known name in the industry, has garnered mixed reviews from customers. While some praise its affordability and customer service, others have faced challenges. It's crucial to approach Geico with caution, ensuring that your specific needs align with what they offer. Remember, every individual's experience can vary, so take the time to research and make an informed decision that suits your insurance requirements.

Geico is always much easier to deal with online. You avoid all the questions to confirm saved info and avoid idle chit chat and hold times. Online is also straight forward as far as rates, what you see is what you get. Nice quick and fast, and you when you are done you can have your info faxed and emailed to multiple emails.

I had an accident that was pretty bad a little over a week ago. Gieco customer service came to the rescue. They had my car towed, got me in a beautiful rental car quickly and easily, and my adjuster has been so on top of it and responsive, always making sure I was happy and well taken care of. I didn't expect this level of service from them and I am very impressed!

It was the most pleasant experience. Having agents that have many years of experience who were able to help us. Because they are NOT commissioned everyone helps each other. The ladies in the office were great. Special cudos to Tyanne Kelly - senior agent. We switched from AARP Hartford - GEICO premiums saved us over $750/year. Fellow AARP Hartford customers check out GEICO. Hartford is no longer an affordable option for us SENIORS. Thank YOU Ladies!

The Frazer's

Generally its hard to get really excited about an insurance company, car accidents, body work and premiums. These are not the things dreams are made of BUT since you must be insured, THIS IS THE COMPANY. Easy online access to everything, claims, our name it, great website.
Customer Care Superb on the phone and at the body shop. Easy in and out. Smooth car rentals. Courtesy pickups. For me, lowest price premiums I have found.
Someone in corporate is keeping the staff happy. It shows. Thanks Geico!

I have had Geico insurance for a couple years, never needing to file a claim. This means I never actually utilized my car insurance. My car died about a week ago. It was unexpected. I was at work when it happened, so I was a bit worried. I began going research for the lowest price to tow my car. After hours of reading, and comparison, I finally checked towing services with Geico. I was a bit surprised to know that the cost was completely reasonable. I was also to adjust the coverage for my vehicle then and there. Geico turned a a soon-to-be chaotic day into a calm-cause-cars-taken-care-of day

I was very please with their handling of my insurance needs. Someone just totaled my car ( I had only the minimum insurance for this car) and they have followed up and help me with the paperwork. I don't like their automated system: it drives me nuts, but the people who work there are good and caring. Of course, I don't get a replacement or anything because I didn't have a full coverage, but I still had their support with paperwork etc. Another thing that GEIGO did is to ask me every month if I can make the payment, otherwise they'll cover for me. Fortunately, I needed that extension and will never need, but others may and this is a kind way to treat your customers.

Patrick Becker, the claims adjuster in my area for Geico insurance exhibited obvious concern for me and mine as he fought a body shop who was flatly refusing to fix my car. This body shop kept insisting that the car was a "total loss" and wouldn't fix it even though it still ran very well--it just needed, essentially, one repair to drive well, yet they absolutely wouldn't do it. I would have been left without a car with no way to buy one?especially one meeting the demands that have to be put on it.

Anyhow Patrick, working for Geico, refused to let them get away with this. I felt that his only concern was only that I have a working vehicle, despite the shop's regional manager having insisted that Patrick, who was doing the claims adjusting just wanted to, "cash out."

At the end, Patrick worked out a settlement in which I could pay for the deductible plus the amount given for the original estimate by Geico up front and then 'fire and forget,' letting the car be repaired, with its even being towed to my home (for liability reasons) without my being charged.

I was highly impressed that at the time of a claim, Patrick seemed truly committed to my welfare and was in no way trying to short-change me in my time of need, but instead the total opposite! Most of my other relations with Geico agents have been very positive as well. They are generally?almost always? friendly, non-judgmental and generally really know what they are doing and communicate it clearly.

I have the unfortunate circumstance of living on a curve that is difficult for drivers to navigate. I have had damage done to my property numerous times by drivers with different insurance companies. Of all the companies I have had to file a claim against, Geico has been the most understanding and have followed through with what they said they would do. They have been consistent as well. Never once have they unreasonably questioned the cost to repair damages to my property. This is extremely important for you when choosing a company to represent and protect you if you are responsible for damaging or injuring another person or their property. If your insurance company doesn't treat the victim of your accident fairly, that victim, will most likely end up filling a lawsuit against you to recover damages. They don't need to deal with your insurance company when you are the one at fault because you are the one responsible for the damages, not your insurance company. You don't want your insurance company messing with your financial stability because they want to make money for their shareholders. You buy insurance to stay out of court. If the company is more concerned about their shareholders then they are with protecting you and you wind up in court, your insurance company is not fulfilling their contract with you. In my experience as a claimant with Geico, they are doing what they have contracted to do. As with any purchase of an insurance policy, understand what you are buying, what you are not buying, and don't be afraid to ask questions. Also remember that different market places have different people working in them and a national company may be better at serving customers and claimants based on the caliber of the employees working in those areas than others. Do your research carefully because your understanding of insurance is something that can make a difficult time easier to navigate or make your life miserable.

I ve been 10 years with Geico, I called Geico on September 13 2021 and Cristine helped me with my account payment setup, I am so grateful, Cristine went the extra mile for me, she is a value assessment for Geico, thank you Cristine.

I can always count on Geico in time of need. Geico takes care of me whenever I require roadside assistance. Unlike other companies, I am always able to reach a live representation that is understanding, courteous and helpful. If only all companies were more like Geico.

Today for the first time I had to get my vehicle towed. I called Geico and they took care of everything. All I had to do was wait for Priority Towing to arrive, which was not long at all. The driver was really nice and kind and answered all my questions. Thanks Geico for taking care of everything and thanks to Priority Towing. You guys are the best! Have a safe and Happy New Year!

I had a very unfortunate total loss flood claim involving my 2021 Brand new Ford Raptor. The whole claim process took a little over 30 days. At the end the settlement amount was fair and they did not gave me any problems. This is why you always go with a top tier company like Geico. The adjuster Louis Mcclelland was a joy to work with. Thank you guys for honoring the contract and backing up your reputation.

I would like GEICO to know that Mr. Jeff K (Claim Adjuster) of Dallas gave my family and I the VERY BEST customer service concerning our auto claim. He reassured us that we had reached the right person to assist us with all of our concerns during our difficult situation. To me, customer service is everything and he has perfected his craft. I feel confident that everything concerning our claim will be handled with the utmost professionalism. Thank you again Mr. K.

That my guy questions has been tampered with and my bill is not set on her mothers monthly basis my last text message was a little bit more explicit than us but your platform and your website will allow me to really like explain i’m at the switch over to your email that way I can upload the picture Say that to say this I would like to sue for definition of character because I’m being told its defamation of character. My bill is about to be set and a muffin basis but it’s not so I’d like to continue this complaint I had in mind 350,000 if there’s any fragile X being a display and my email is ALLENAKAL 75 a yahoo look for the information

Over the last couple years, I've had to deal with Geico reps 3 times. I've been with a lot of insurance companies. It's always the same. The service reps are not helpful at all. They usually no very little and are reading off paper as to what to say. Geico is the opposite. All 3 times, the reps seemed like you were already on with a supervisor or pro. They dealt with me as if they'd done it thousands of times. They are always empathetic-- asking if I was ok in a calm, caring way. EACH time was the same. Geico clearly has a different strategy-- pay service people more in order to have much higher level service people. It is a great strategy in my opinion. For the first time in my life, I CARE who my insurance carrier is. It never mattered in the past, and I always told people that they all do the same thing. Just go with the lowest premium. That isn't true now. I see bad reviews on here. Maybe a lot are from the past. There's no way I got ULTRA professional, highly knowledgable people 3 out of 3 times. Can't say enough about it. I'd do a commercial for them if I could.

I have been a licensed driver for 39 years and have had Geico on and off over all those years (I shop around for better rates when it's renewal time). I have never once filed a claim with them because I have had zero accidents. No accidents, no speeding tickets, nothing. They have had to do nothing in regards to me except collect my monthly payment. I've recently become disabled and am no longer able to work. I've filed for social security disability but it will be months before I find out if I'm approved and can collect benefits. I've had to borrow money from my kids and apply for food stamps to get by. Never in my life have I gotten assistance of any kind, I've always worked multiple jobs to care for myself and my kids. My monthly insurance payment was due and I literally had no money. I called Geico to see if I could get and extension and was told I had 3 extra days as a grace period before cancellation, that's it. My policy was cancelled for 2 1/2 days, my son gave me the money to get it reissued and now my monthly payment is $50 more per month because of this. Like I said, Geico has done nothing but make money off of me over many years and this is how they treat a long term customer who is in a really bad situation. It's shameful. They're greedy [censored].

I was with Geico for 1 year. I thought I found the right insurance company. When my car unexpectedly caught fire they were very helpful. Even though some reps made me feel like I did something wrong. All and all they got the job done. The issue didn’t come until I tried to add my boyfriend to my policy. Because his car was broke and I was working from home. They wanted him to send in a letter saying his license was reinstated even though it had already been reinstated for a year. So because of the issue I decided to take him off the policy. He was on my policy for only 2 weeks. I thought the issue was over. Well, no they cancel my policy with no notice. Saying that I must provide residency for my boyfriend stating he has his own car and insurance. Why would I provide personal information for a person who is not on the policy. When I am the initial person on the policy. Why worry about that person. I’m the one that owns the vehicle and pay the bill from my own bank account. Well according to Geico you can’t verbally and electronically withdraw someone from your policy. Even though they sent me letter saying I could do so and there mobile app allowed to do it. And even when I called the Geico rep she said “I see you took him off the policy”. But Geico still cancel my policy. It seems like personal issues were discuss in which I think is very unprofessional for a company of that status. Worst experience ever! You get what you pay for! I was driving my car for a whole month with no insurance because they did not notify me that my insurance was cancel. Very unprofessional and disappointing.

I highly recommend Geico for car insurance. If you are using AAA auto insurance, you should quit for good. Someone hit my car in the parking lot while backing off. That person apologized and shared with me his AAA insurance info. I thought this would be a very straightforward process and contacted AAA. But I was wrong on this. 1. AAA's adjuster and his advisor lied about my statement (I told them that I was backing off, but stopped a few before the impact). But in their record they said that my statement is that I was moving before the impact. 2. AAA used a very questionable model to decided responsibility (in order to escape responsibility). They decided whether my car was moving or not by looking at where those collisions are. 3. AAA repeatedly ignore key evidences that I provided to them (my car radar signal). I provided them video showing that my car first stopped and a few seconds later my car radar turned to long beeping (indicating the collision). However, they just repeatedly ignoring this no matter how hard I asked them why the don't consider this. 4. The whole claim process was awful. It is extremely hard to contact their adjusters. I had to call them a lot of times. They pick up phone calls probably one in 10 tries, and ignore my voice message just forever. They never reply to my email. When they called me, they were not trying to convince me, but instead tried to force me accept their conclusion. I tried to address this with them through BBB. However, I think they just don't care and call out it is concluded even without addressing my main questions above. Fortunately, I am insured with Geico myself. Their adjuster even told me that "even if you go to your insurance company, they would do the same." However, I shared this story with Geico. Geico ajdusters were very polite and took my concern very seriously. The whole process was very smooth. What Geico told me was that "AAA is way over in deciding responsibility. We will defend for you. ". This is pretty assuring. Overall, I would suggest everyone avoid AAA insurance and choose a reasonable company. I quit all of my AAA (home) insurance and membership already. I suggest you do the same. I highly recommend Geico for car insurance.

I have called 5 different Geico phone numbers and have been hung up on each time. Also, the automated assistant is the same for all numbers. I have been with you for over thirty years. William Duncan. 2813 Christmas Tree lane, Bakersfield, Ca, [protected]

[protected]@earthlink.net, [protected]

I find it very annoying that I must listen to the same inane song and dance, at every extension, be told I would be connected to someone that would help me, and then hung up on.

It seems to me that after all my loyal membership, I could be accorded a little more respect.

$157.20 was deducted from my personal checking account on Jan. 5, 2024

I am insured with Geico. I suffered a auto accident that was deemed a total loss by Geico. Geico is currently arguing with the company that received the car and was given approval to tear apart to check for all damages. The company made Geico aware of the total loss and Geico paid a payment to the repair shop, but failed to pick up the vehicle. They were then charged 300 + dollars in storage fees until they come recover the vehicle. They began to argue over storage fees and sent me 12,000 from a 29,000 settlement because they are arguing about storage fees with one of their authorized agents. That has nothing to do with our coverage and should not involve me. We are currently without a vehicle until Geico finishing paying on the claim

Underwriting dropped me for no reason. Says they question where I live even after I have spenbt $135 on FEDEX to send them docs on time. I have forwarded twice my electric bill, drivers license, brand new registration for a new car that I had to get in person at the DOL with my proof of residence, over 3 years of insurance history with one insurance company and showing I have lived at the same address for over 4 years. Still they dropped me. Guess what? I have a claim out! How much you wanna bet they try to stop paying on it! Calling my attorney TODAY! Feel like I have been scammed and now I am at risk with no car insurance and a cancellation on my record? WTF?! For no reason!

I had an accident on July 18th... granted my adjusters only gave a few days in my rental, I hadn't work all the details with the other party that hit me, Now my car is finally been repaired, and the adjuster Doug refuses to grant me a few more days on my rental. I am really having a bad excuse with the Geico adjuster and Jessica (I think this is the person that was supposed to call me on friday) but she never did.

CAN SOMEONE HELP ME ASAP!

THANKS AGAIN GEICO

Your client hit my car. It was her fault, and she was ticketed. My car is a Honda Ridgeline pickup, and is in the repair shop that Geico chose. They are awaiting a backordered part, and your insurance company has stopped paying for my rental car. I'm in Bryan, TX. My name is Jack Dollins. Phone # 979/676-7456. Email: jack.d.[protected]@gmail.com The Geico rep I've been dealing with is Claudia Hudson at 832/577-3386.

The atty I golf with suggests filing a suit against your client, for reimbursement for the rental car and for additional distress and lost time. And along with that ensuring the local paper and news station run a story about it, and to have his media team spread it across social media.

I don't want to sue a neighbor and fellow citizen if I can avoid it. Will you help me or not? Thank you. I would sure appreciate some type of response.

To whom it may concern;

I’ve been reaching out about my policy, a claim I filed on July 12th, 2023, and some issues I’ve been having while attempting to settle this matter. I would first like to mention the customer service I’ve received throughout this process. Despite me calling and leaving voice messages, calls have yet to be returned from the manager of the adjuster assigned to my case, and it’s been at least a week since I left the first voice message for the manager to give me a call. The disclaimer given when call the 800 number given to reach Assurant, or leave a message, states that my call should be returned within 24-48 hours. This has yet to be for me throughout this process. I was even told once, by my adjuster, that a message wasn’t received from me, but I personally called and left the voicemail. The next issue has been verbiage. After informing my claims adjuster of certain items that would be filed on the claim, she responded stating that I would receive the settlement according to the common-valued priced items of the item(s) claimed. I asked her why is this the case, and she responded stating my policy states that if I do not provide receipts that is how the claims are handled. I responded to her response informing her that no where in my policy does it “define” or state anything about “common-valued items”, . The next time I spoke with the adjuster on my claim, she brought up the verbiage used in my policy and stated she was sending a letter to explain the verbiage upon my request. I told her I was confused, seeing that I never made said request. I asked to be contacted by her manager, Marcus V., to discuss the issue and discrepancies. Esmeralda, my claims adjuster, went on to send me a “reservation of rights” letter stating the option Assurant has in replacing my items. This letter was sent to inform of Geico’s right to replace any of my items with like-kind property, yet my policy mentions like property and not like-kind property. These terms do not have the same meaning, neither was like or like-kind property defined in my policy to clarify either term for any reasonable individual, who has “no control” over the verbiage used in the written policy. Like-kind is a term my adjuster brought to my attention on a separate call in which I informed her of my policy not stating anything about common-value items pricing. From the initial conversation with my adjuster, I’ve been treated as if I’m worse than the criminal(s) that actually took my belongings. Instead of actually researching to get the cash value (at the time of the loss, as stated in my policy) of my items claimed, my adjuster has focused more on finding common-valued or like-kind property pricing that wouldn’t cover the value, or cost of or replacement of several items alone. This process has actually been worse than walking in my home the night of the burglary and realizing my privacy and personal space had been violated. The tears and emotional distress then is nothing compared to the now, after working to settle my claim with my adjuster and her manager and other claims adjusters I’ve been in contact with. I’ve called and asked to be transferred to the escalation team by Allie in claims, and I was transferred to Marlin Venerio (manager on the case), whom I specifically asked not to be transferred to due to me not receiving any responses to prior voice messages left, starting over a week ago. I incurred almost $60,000 in losses and damages and after depreciation, my adjuster offers a settlement of less than $4000. She stated the reason the settlement is so little is because pictures only prove I possessed the items and not the “current value” of the items, and on a different call she stated it doesn’t prove that I didn’t return the items. The pictures I sent are clearly showing several items worn on several different occasions, which is just one of several factors proving the items were not purchased and returned. Just as my adjuster and her manager went out of their way to justify, and only provide, settlement of common-value/like-property priced items, they should’ve adhered to the actual verbiage used in the policy that states settlement will be disbursed according to the cash value of the items at the time of loss. My policy doesn’t require me to prove this, it request for me to show proof of ownership and states I can do this with photos, receipts and other relatable methods. The adjuster even explained over a call that using boxes that the items were in during the time of purchase would suffice as proof of purchase/ownership as well. I did not agree to the settlement, as it states in my policy would be done before the settlement payout would be disbursed, and I stated and explained that more than once to my adjuster, Esmeralda. I also, requested via voice mail messaging left on Marcus Venerio’s voicemail, and through communication with my adjuster that I wanted to personally speak with Marcus, and he has yet to return the call. I was informed by my claims adjuster that she had given Marcus this information and he has decided to send a letter instead. Esmeralda informed me that she didn’t have to have me in agreement of the settlement to disburse it, and she’s sent it out anyway in disregards to me saying I disagree and doing so goes against my policy. Again, this process has been handled so unethically, unprofessionally, and some things, even illegally.

My email address, to contact me about this complaint is [protected]@gmail.com

Geico added a driver to my insurance policy without my okay.

Contacted them many times about the issue, they assured me it was taken care of. Still getting billed for unwanted coverage they won't help.

Canceled my policy thought it was done they still want me to pay for something

that they have told me that they where not going to do.

Now they tell me if I provide information about the other drivers insurance that they will remove the charges. I don't believe them they have a track record of lying to me.

In the state of Oregon where I live you are allowed to exclude any driver from your policy without providing proof of other converge.

I have been a customer with Geico for many years. After hitting a pothole o 6/23/2023 my vehicle was damaged and I filed a claim immediately. The roadside assistance took forever to come, although I was stranded on a busy highway and it was very dark. When they arrived, it was daylight. To add insult to injury, I was assigned a very Lazy, Unprofessional Adjuster who didn't care to stay on top of my claim and/or repairs, at the shop "he chose" to have it towed to. I initially chose a different location, however he decided to do whatever he wanted to. Now it's 7/25, I had to return the rental car on yesterday and have no vehicle to get back and forth to work. If I don't reach out to him, he doesn't keep me informed of Anything.

On the contrary, if he doesn't want to deal with customers of other races, why is he in this field? This is now costing me money and the shop just obtained the part. I road by the location a few times and my truck was sitting in the same spot, for 2 weeks. Perhaps because, Adam Frank was not as diligent as the adjusters I have had in the past. This is absolutely disgusting, that my rental has run out and I don't have transportation to get to work.

He also had an idiot Manager reach out, that was rude and unapologetic! The service has really gone down with Geico and I am so hurt.

Around September 2020, I bought homeowners insurance policy from Geico(through their partner Liberty Mutual) for my townhouse in Las Vegas, Nevada. I have been paying about $1000 in premium for every year. Just recently, while shopping around, I found out that the premium should be $400. I called Geico and the agent told me my townhouse was incorrectly classified as detached house whereas it should have been classified as a townhouse in an HOA where roof is covered by HOA policy. He apologized and offered renewal for $409.

I filed a vandalism claim for 04/2023 on black ford explore through GEICO. The initial set up in creating the claim from the GEICO customer service rep, but when it got to claims where the ball was dropped. My adjuster NEVER called me and informed me of anything, I always had to call him and would often times get a voice message, a request for a call back would be left but a call back was never received. The adjuster recommended for me to take the care to service king, which was literally around the corner from me. I take the vehicle there and went even worse. No communication from Service King. The vehicle sat in the shop for almost 3 weeks with hardly nothing done to it. Again, I had not one call from my adjuster letting me know what is going on. Service King calls me and tells me they had not heard from my adjuster and that the claim needs to be updated due to some things that I pointed out were not on the claim. I called GEICO and spoke to a rep who stated everything you stated what was wrong with the vehicle I see is on the claim. Long story cut short the shop was stating they never heard from the adjuster, the adjuster was stating he has reached out to them and gave them the ok to complete the job, I call my adjuster supervisor she had kids crying and screaming to where I couldn't hear her, she never calls me back but did offer for me to receive a check and to take the vehicle somewhere else. The supervisor over the Adjuster then tells me I am not an adjuster; I work from home, and previous work that was done on your car was done poorly. She pointed out items that I did not ask to get fix and honestly was a waste of her time.