American Home Shield [AHS] review: a/c finish my repair completely, please

Dear, AHS

Facts I purchased this home a few years ago with a AHS policy and NO ONE HAS TOUCHED MY A/C COMPRESSOR during the time I have lived in it, until 8/28/23 which was AHS contractors. So anything wrong with it is (Unknown pre-existing breakdowns) or Improper installation or repair or Mismatched HVAC system parts. Which is covered by my Policy # [protected] ShieldPlatinum I have been s AHS customer for years on 2 different homes.

Dispatch [protected] & Dispatch [protected]

I have been told by more than 3 person at AHS once on 9/8/23 by (Sha) & 0n 9/11/23 by Kris & 9/14/23 (Paul) that i would get a copy of the detailed diagnosis & a detailed copy of why my A/C repair would not be completed.

I requested a copy of the detailed Diagnosis and a detailed report from AHS and have yet to get any written paperwork in the mail or by e-mail, just verbal different stories when calling them. Now on 9/14/23 (Paul) tells me that the past AHS employees filled out the wrong paperwork & he will fill out the wright paperwork to get me copies. To date i have not received no copies of what have asked for.

AHS I need to get my A/C fixed completely with or without YOU AHS, & your Shield Platinum plan is no good?

This makes no sense a guy came out on 8/28/23 Monday and ordered a part (See past history at AHS) and on 9/8/23 Friday different guy came out and did not have the part and did nothing, but park in my driveway and i had to ask him to park on street.

Then he started leaking out my free-on again and telling me quote "he is not a nice guy", which i thought was very strange to say at the least. He also told me my Train A/C was NO GOOD, but the first guy on 8/28/23 ordered a part & said my Train A/C

was GOOD.

Another very strange thing with two/2 very different statements. I do not know who is telling the TRUTH or are all of them making up stories to not complete the job right. I cannot trust what they say at all.

He did not fix anything and now he processed a service diagnosis and estimate from SMART CHOICE and forgot all about replacing the bad part.

I contacted SMART CHOICE office & a woman stated the first service guy they sent did not know what he was doing "Eros" was his name.

A/C finish my repair by replacing the part that was ordered on 8/29/23 & anything else that needs to be completed. So whatever happened will never happen again, & a detailed copy of what happened Please. I am a senior & i need your help, Please

Thanks for your help in this matter.

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