American Home Shield [AHS] review: AC and pool equipment

I am a 6 month customer, and I have had dozens of conversations with your reps, esculation team, and even management of the past 6 months. Most of them did not go well. We have two contracts that have yet to be resolved, and are listed as complete, even after dozens of calls to reverse and correct this. I have spoken to the contractors for both issue (and AHS reps), and thier respnce has been unacceptable. Let me be clear, these contracts/tickets have yet to be completed. 1) pool equipment – Check Valve; 2) Heat and AC in one of our zones. With both of these open tickets, contractors have no accountability, and your representatives have not teeth when enforcing these contracts.

I have paid for these fixes, and tried working with your contractors and AHS support, but neither results in necessary action and resolution. To date, they are in default of our contract, and I cannot get advanced suupport of accounting/Management to assist. Since I was told I cannot use an outside vender to complete, and submit an invoice, this is truely problematic and I have damaged items covered at our home. Seems rediculas considering I have no cold air in the summer, and no heat now in the winter, and something so simple is unresolved. So, I have no choice but to seek outside help. With that, I will summit an invoice for payment and take any means necessary to get paid back.

I continue to request someone outside of AHS esculation, preferably in manangement who has authority to fix this issue. I have paused all of my payments until such time as this happens. Since I have paused my payments, I have recieved dozens of collection calls for payment. Imagine if they put this kind of effort into client advocacy with geeting things done for their clients.

Please help us get back on track!

Greg Sinnigen

Bluffton, SC 29910

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