American Home Shield [AHS] review: AHS contractor assigned for AC service with A-US

I have been using AHS for 20 years with satisfied services. I have been a paying member and relied on good service, response times and replacements if necessary. My disappointment comes today when placing a service request on Friday 5/3. I was given a service response time of 1 business day, Monday 5/6;which was acceptable. Mind you I live in North Texas where its 85-90 degrees inside my home. I called the contractor at 9:30a this morning to get the ETA. They promised a callback and did as expected to say it would be 10:30-11:00a. 4 hours passed so I called again at 1:00p and 1:53 pm but was told the dispatch team would call the tech to get a realistic time of arrival. NO CALLBACK. So I called AHS to see if I could change my assigned contractor and told no because they were within the guidelines. When I called A-US at 4:00 I was then told the tech had come; completed the assigned job and repaired the unit. After being at home all day 8a-4p I KNEW ths was NOT the CASE. NO ONE from A-US came to my home. I have proof with my ring camera-and being home this was a deceitful response and outright LIE. Now im being told by the contractor that we must request a second visit as followup and wait until Wednesday 5/8 to get this dishonest, unreliable, untrustworthy person into my home for the repair in 2 more days. This company should not use such a bad reputable company to represent AHS.