American Home Shield [AHS] review: Faucet in master bathroom

On Monday 11 December 2023 we placed an order to have our faucet fixed in our master bathroom. The company that came out was ON POINT Contractors. The serviceman that was here fixed on faucet but broke the other. He then proceeded to tell me that it will cost us $600 to have the faucet fixed because he has to pull out the pedestal sink. He shut off the water and told me I could not use the faucet. He also said he would pause the job because I told him I need to speak to my husband. After speaking to my husband we called AHS representative and told them what happened. The representative told us they have not received any estimate from the contractor yet and therefore could not help me. I told them that they paused the job that is why AHS hasn't received it. The problem is the contractor broke my sink. I am a paraplegic and function using a wheelchair. The sink that I use is especially modeled to where I can get to the sink. My husband called ON POINT hoping to get this resolved with them only for them to get a faucet that does not match. I called AHS and the representative said she couldn't do anything since ON POINT has the job. AHS representative also confirmed that they were not the one to order the faucet even though the contractor told us that AHS sent the faucet to them. So We caught On Point in a lie. I then asked to speak to a supervisor. Veronica got on the phone and after a lengthy conversation that led to nowhere. So i requested if we can pay to get another company out here. She agreed. I paid $100 and we scheduled Lindsay company to come out on Jan 11. 2024 (note how long it has taken for us to have this fixed and me without a sink I can use). Well I was expecting a plumber today from 11am to 4pm window. When i called Lindsay Company to check they said that AHS had cancelled the order because ON POINT was working on it, even though I got a new job completely. So now the problem is if On Point works on my faucet it doesn't match my other faucet in my master bathroom. And AHS said Lindsay cannot work on a faucet that On Point broke. I have been without a working sink and for accessiblity reasons this has caused me extreme stress. I have never had any issues with AHS.I tried asking to speak to a supervisor again and the representative refused to put me through. I asked to be put through to the escalation department and again she said she could not do that. I asked to speak to the corporate office and she said she could not do that either.