American Home Shield [AHS] review: Furnace stopped working 10-24-23

Like many here, have been a loyal customer for many years, and usually every device has been fixed, and fairly quickly.

Not this time. On the 24th of October, noticed our heat wasn't coming on. Could hear the "click" when you turned the thermostat up. Went up to attic, heard sounds like the gas furnace was coming on, but , no heat. Fan still works.

Even called company AHS chose , as it was 60+ miles away, and wanted to know if they were coming this far, and if not, to tell AHS so someone closer could make the repairs. they never called back. Called AHS Weds the 26th. They acted like it hadn't been 24 hours, (it had been 33 at that point) and claimed they talked to the repair company and they would contact me. They haven't all week. Meanwhile, by 92 y.o. Dad is having health issues, an infection over his pacemaker and it will have to come put next Tues! AND it's going to get much cooler here in Georgia next tuesday. I HAVE to have the furnace fixed by then! Can't have him coming home to recover in a freezing cold house !