American Home Shield [AHS] review: Refrigerator and washing machine.

On the 9th of October we called and said our washing machine was making a very loud noise when spinning. We also called about a leak in the waterline from the refrigerator which goes up into the attic, we had water dripping from it onto the ceiling in the living room. We were told an appliance person would fix them both. The appliance man came for the washing machine and said they do not work on the water line to the refrigerator and that we needed a plumber.

He looked at our washer and said it needed new bearings and that he would order the parts. Then we had a plumber come out for the leaking waterline, he told us he did not do that, and we needed an appliance man. In all we had 2 plumbers and 2 appliance men come out and they each said they do not do it. Now today we find out that the washing machine company said they would not fix the washing machine as it has been overloaded. This is ridiculous as there is only my husband and myself use it and we are both older and retired. I have been doing washing for years and know not to overload. So, what are you going to do about this? We have been with you for years and paid you a lot of money. We can never talk to an American and we don't understand them, and they do not understand what we are saying. So please get these two things fixed or we will have to change to another company. I need my washer and we need to be able to get water from the refrigerator. Please see to these two matters as we have been waiting too long for someone to resolve this. Thank you.