American Home Shield [AHS] review: Refrigerator repair

Date of incident: December 19, 2023

Complaint against: All Valley Appliances Heating and Airconditioning, Inc.

Nature of complaint:

1) Misdiagnosis, false report to AHS

2) Damage to Refrigerator

The Problem to be Serviced:

The refrigerator water dispensor button, once depressed, did not return to default position, causing water not to shut off - immediate remedy, manually reach in and pull button back out to stop flow of water.

1) The All Valley Appliances service person Restored the button to the off position by tugging on the cover frame, denting the water dispenser cover and reporting to AHS that it was damaged. Damaged by the technician, not by us.

2) The water button is on the door. The technician wanted to do something at the Back of the refrigerator. We don't know why. But once the refrigerator was away from the wall, the technician ran his hands up the back of the fridge, and then turned his attention to the water intake pipe.

3) The service person claimed that the refrigerator water line shut off valve "was not working properly" in that he could not shut off the water. An inspection by a plumber today [December 30, 2023, sent by American Home Shield] verified that the valve had nothing wrong with it, and that the All Valley Appliences service person was in error.

3) The service technician Pulled the frigerator out from wall via opening the Refrigerator DOORS and pulling on the DOORS! That should NEVER have been done because doing so can damage the doors.