American Home Shield [AHS] review: service not allocated to the repair company

I want the ceo of the company to contact me to understand what is going on with the company.I called on Monday November 5thto have my fuel oil furnace serviced and today is Friday November 10th still no repair so I will have a non functioning furnace all week and more? Im not sure what climate you live in but I relayed this message in each call I made that it is freezing weather in Wisconsin.I was told on Thursday by a customer service rep that the call was escalated when in fact the call on Friday said it was escalated or has it been?

The warranty is paid correct and on Monday the fee was paid correct, I paid on my end for service and your company failed to perform your part of the work.

In my agreement with you it clearly states a company will be contacted within 48 hours it now is over 108 hours and no contractor ? it doesnt say within 48 business hours in my contract as I was informed by one of the cusromer service people. what I noticed with your company you ask for a survey on the poor call center person performing the job but you dont ask about the performance of the call. interesting how you use this tactic to have high regards to your performance. I know if this was your mother or child every one of you at american home shield would get on this,also if you dont want to service these old oil burning furnaces put that in your warranty , I know about 20 contractors in my general area i find it a disgrace you cant reach out to one contractor.I understand if I had something broken not life saving but a furnace is a life or death situation and your company doesnt view it as such very dissapointer i demand a call from the ceo on my disappointment , I have a feeling you will never send this to upper management but this is something that is overlooked and will only hurt your company in the furure weather you care or not is up to you.. my number is [protected] Thank you Terry Pernsteiner I look forward to a phone call.