American Home Shield [AHS] review: service request #[protected]

Wednesday Sept. 6th we opened claim #[protected]. Our ticket was assigned to CityLine Air Conditioning, Service tech Santino Williamson.

Mr. Williamson' verbal diagnostic was leaking coils and failing compressor. He communicated to my wife an estimated cost to repair @ approximately $4500. I spoke with Mr. Williamson later in the afternoon and he informed me that the earlier quote was an estimate, and only a "band aid" and to fix the problem correctly would cost approximately $10,000.00. I questioned the delta in pricing. I then received a call from a person identifying himself as Mr. Willimson's supervisor. I asked him for the written diagnostic and was told he emailed (3) separate times while on the call. What we received were multiple estimates ranging between $10-21k.

Thursday Sept. 7th - Engaged another service provider for 2nd opinion. The provider inspected the unit and diagnosed the problem as a bad capacitor, replaced it, inspected the unit completely including refrigerant levels, and the unit is operating fine.

Fri Sept. 8th - received an estimate/communication from AHS stating our portion to fix our unit was $4100, no documentation of what was submitted, what AHS cost covered, only our portion with a docu-sign to accept

Sat. Sept. 9th - we received a diagnostic from Cityline after my wife placed another call into AHS. We also received a request for a ratings review

We have been customers of AHS for 20 years. This latest situation concerns us as it seems we were being scammed or that an AHS service provider engaged in fraudulent business dealings. A broader concern is that AHS didn't do anything to assure, we, the CUSTOMER, was being taken care of and not taken advantage of.

I'm reporting this in the hope that someone from AHS will contact us directly. I also plan to report the service provider to the BBB.

Billy Spears

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Christina Spears

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