American Home Shield [AHS] review: Title — unpleasant and unprofessional experience with american home shield:

Pricing Concerns, Limited Options, and Disrespectful Treatment

I am compelled to share my recent and absolutely horrible and unprofessional experience with American Home Shield concerning the replacement of my hot water heater. As a loyal customer for many years, I've generally been content with their services. Unfortunately, a recent encounter has left me deeply dissatisfied and questioning the level of professionalism within the company.

I have been a customer of American Home Shield for several years and have generally been satisfied with their services. The technicians are usually prompt, and the quality of work has met my expectations in the past.The noticeable difference in the cost of the hot water heater replacement has raised questions and concerns. Three years ago, I had a similar replacement done, and the cost was only $300. I called customer service to discuss my apprehensions, hoping for clarification or a potential resolution. Unfortunately, the initial representative was unable to assist and advised me to proceed with paying the $875. Feeling unsatisfied, I requested to escalate the matter to a higher department.

The call was forwarded to a higher department, and to my dismay, the representative I spoke to was not only unhelpful but also extremely rude and harsh with his response regarding the heater replacement. This unexpected and unprofessional behavior added to my frustration.In addition to the pricing concerns, the salesperson insisted that I had no choice but to pay the $875 or go without hot water. This approach left me feeling cornered and frustrated, as I believe as a homeowner, I should have the right to seek a second opinion or explore other service options. Throughout the conversation, the representative continued to explain that, at this point, I have no other option but to pay the $875. To add to the dismay, the representative even muted his phone to avoid hearing my concerns. I have generally been satisfied with the services provided by American Home Shield, the recent experience with the hot water heater replacement was absolutely horrible and unprofessional. The unhelpful initial response from customer service, the rude behavior from the higher department representative, the pressure from the salesperson, and the disrespectful phone muting have left me with significant reservations. I hope that American Home Shield takes these concerns seriously and addresses them to maintain the trust and satisfaction of long-term customers.