American Home Shield [AHS] review: Washer/ dryer machines

I have had an open claim with American Home Shield for my dryer and washer machine from July 14th till today, I have called daily many times and spent hundreds of frustrating hours with their customer team in ASIA. nobody takes any action, only false promises and excuses. they are waiting for their contractor's Diagnosis report since ever, 4 contractors have been assigned for this task so far, their contractors do not respond to them or answer their calls, and their team has zero Authority to bypass their process, I have been washing clothes by hand and drying on furniture for 2 months, and they still tell me daily "rest assure, that we are doing our best and a representative will call you tomorrow (LIERS!). they still charge me monthly and charged for this claim upfront but they don't mind the claim has not been solved for months! last time their supervisor hung up on my call (terrible training and customer experience). I do not recommend doing business with AHS at all... I wish I could rate them zero!