Ancestry review: Membership cancellation

Good Afternoon, I recently paused my ancestry membership from Nov until end Jan. However, recently they were giving discounts on memberships, so on 2 Jan 2024 I went on-line and accidentally chose the World UK membership when I wanted an All-Access Membership as I need to do USA and Europe enquiries. When I realised what I had done (same day), I cancelled it (within a couple of minutes) and received a message saying that it was cancelled but that I could still use my membership until 1 Jan 2025. This does not mean it is cancelled it means that you have debited my credit card and that I can still access the system using this particular membership until 1 Jan 2025.

As my enquiries are European and USA this particular membership will be deficient. I want to be able to use the All Access but when I tried to change it, it says I need to pay the full amount owing on the ALL ACCESS membership. This is not acceptable.

I have tried the Australian phone number 1800 number, but this rings out and I have tried an email - received a response stating that you are doing an update or something with regard to your email system and that they would get back to me. That was a few of days ago now.

Technically Ancestry and I have a contract - I pay for using the system and you provide me with access. If I decide that I no longer want to use the system, then I can cancel and that there are conditions. However, in this instance as I cancelled with a short period less than an hour the debit should have been reversed immediately and money should be refunded with my access withdrawn until I request a new membership. This has not happened.