Quest Diagnostics
Reviews and Complaints

Good morning.

I am writing again asking for Quest’s assistance in gaining an understanding on situations where Quest uses a different “normal value” for a lab test result than what I find as “normal” in the medical literature. My first contact with Quest was September 23, 2014.

On July 20, 2024 I had blood drawn at the Quest patient center in Torrington, CT. When I received my results for C-Reactive Protein, the level reported by Quest was 7.6 mg/L. The Quest website says that the normal value is

Quest labs results delays causing significant negative patient care.

Pt: Virginia Klaas

lab drawn 6/13/24

request for results filed on-line via the quest portal 6/19/24..still now answer or results by 6/26/24

because of the critical nature of the diagnosis, the patients MD had to do additional testing without the benefit of these tests.

Attempted to call Quest via help-line..message said wait longer then 40 min.

Called later in the day, the customer service agent said she could not help.

As we journey through our IVF process, Progyny insurance has been instrumental in coordinating our treatments and tests. While other providers seamlessly work with Progyny, our recent experience with Quest Diagnostics was disappointing. While my own billing inquiry was swiftly resolved, my wife encountered unprofessional conduct when attempting to address billing matters, leaving her emotionally drained. Moreover, I personally reached out to Quest Diagnostics, recalling previous successful interactions, only to encounter exceedingly rude customer service that abruptly hung up on me before the billing issue could be resolved. Consequently, we have chosen to discontinue our association with Quest Diagnostics and feel compelled to advise others against utilizing their services, as their customer service failed to meet our expectations.

They say “no more walk-ins” but make online appointment setting impossible. Happens each time I need. Bloodwork done: Fo to Quest site, choose location, select time that THEY show are open, then get message “ time u selected not available” You can select 100 positions THEY SHOW AVAILABLE and get same result. This will happen for at least three weeks ahead, or until your thumbs give out from typing. Cannot be done. I’ve been told for a year that “is a problem we’re aware of.” A year later, I guess they’re still aware.

bill i have to goThey send you invoices you can't open. invoice code never available. the phone system keeps you n hold for never. no emal contact.

my tecenyt bill camein a program i can't open.

every cali have to go through phone system , which is imposible.

quest lacks customer service, ever bill i have to go through crap to pay it. poorly trained

I am not insured currently. My doctor ordered 6 tests. Shortly thereafter I was horrified to find my bill at almost $700.00.

At walkinlab.com, you can order specifically LabCorp or QUEST DIAGNOSTICS tests yourself. Had I known I was going to be robbed, I could have paid the cost of $233.00 total for ALL of my tests. This does not include the additional discount offer of 10% off of that total.

The response from the very rude "customer service" person at QUEST DIAGNOSTICS to explain the reasoning behind why I am being charged almost THREE TIMES the amount of the tests ... is that the doctor ordered it. This does not make sense at all. He ordered it for me. I would have gladly ordered it for myself had I known this was going to be the result.

Additionally, I have had these very tests semi-annually for YEARS with insurance and without, always through a doctor and have NEVER seen this outrageous pricing.

Terrible and unethical business practices.

culd not get my information. my name was put in wrong. i ws given hages don't owe. no customer service. rude.

impossible nilling system vcan't thhe code you need.

always somethng wrong. poorly manged com-p0any. untrainned workers.

inposible to get through on the phone.

they mess uphills, trhinkingt you pay it.

got the bill dec 29 th. it was the wrong biilll,n. my name was put in wrong

2600 Oxnard Quest. There is a large, very unpleasant, heavy-handed rood, nurse named Sarah and I advise everyone to avoid having to be under her needle. I’m a compassionate person and I’m sorry she doesn’t have plans for her birthday or Thanksgiving but it’s like she took that out on me and left my arm completely swollen and hurting, still over 7hrs later.For one vial of blood. Mind you two days prior. I had to give six tubes of blood which was taken by a wonderful, kind, sweet nurse named Jessica. Blood makes me crazy and I let both nurses now prior to my injection. Tell me why when I open my eyes, she has the blood sitting right in front of me this Sarah person who helped distract me by telling her unfortunate no plan life. Just take care of yourself and your loved ones and avoid her. A large nurse name, Sarah.

We have been in communication with Quest Diagnostics for over a year now. When I get blood work done, Quest will mail a bill to me. Upon receipt, I pay the bill via online banking. Then, I will receive a bill from Quest saying my account is past due. I go to online banking, print out a copy of the check (Proof of Payment) and mail that copy along with the past due notice to Quest. This process happens every single time I go for blood work. Then, out of the clear blue, Quest mailed a check to me for $15.00 on 9/6/23. On my next visit to the lab for blood work, they told me my account was past due. I have previously filed a complaint with you on November 8, 2023, complete with copies of the correspondence with Quest requesting a full audit of my account but have not heard from you. Please respond to via e-mail at [protected]@comcast.net. Thank you.

Every 6 months, I must have blood and urine test for kidney failure. The day I receive the bill, I pay it via online banking. There has been an ongoing problem with the funds being credited to my account at Quest. I receive a past due notice, go online to my account and print out proof of payment and provide a copy of the cancelled and endorsed check. This has been going back and forth all year. I have sent these proof of payment every single time and finally, on Sept. 6,2023, Quest sent a check to me for $15.00 (check #[protected]) I'm at my wits end with the creative accounting practices of the accounts payable department and would like to request a full audit of my account. In the meantime, I have set up a file for Quest with copies of all bills, all communication with the accounts payable department and copies of the checks online banking sent to Quest to pay my bills. Can you help me? [protected]@comcast.net

On August 5 2023 I received a invoice for $502.82 for blood work on 3)29/23. I did not go to quest to have my blood drawn. I called them and they claim they have results and I have to pay the bill. I explained that this is impossible. They are standing their ground. Guess I have to take this to court? How can this be happening? My doctor office shows an order however I went to another lab. I have spoken to the other lab and they said my bill is paid in full and they have a completely different order and there is no way this is linked to them. This is insane.

Quest absolutely has no ground to stand on yet they claim they are correct. If they have blood and results it's not my blood.

Driver of vehicle 15906, License Plate # 9FNP731 - passed my brother travelling West on Ridge Road, (already going 60 in a 55) on a double yellow and entering a blind corner. July 14 @ about 6:55 pm.

Location is the second photo. Also known as Highway 104.

The first photo was taken when we caught up to driver at the stop light, a couple of minutes after. (lol)

We've all done dumb things driving, but this is a triple negative.

If he was carrying something time sensitive, then he should've had the proper equipment on his vehicle to ensure that the public is aware of that.

Quest will NOT bill my secondary insurance! They have been contacted more than 15 times by myself and my secondary insurance and they say they'll send it over to Anthem but they never do!

This is beyond ridiculous to have to go through this for a company that is trying to rip me off instead of following through with the billing. I am going to be forced to contact the State of Ohio Insurance Department and the US Department of Health and Human Services!

Why should (we), I've seen the hundreds and hundreds of other patients who are going through the same nonsense!

I will NEVER use Quest again after this fiasco which STILL hasn't been resolved!