Quest Diagnostics
Reviews and Complaints

My husband had a kidney transplant. He has primary health insurance through his employer and secondary through Medicare (yes, it's secondary). He has been going to Quest for his labs, and they correctly bill the primary insurance. They say they are submitting the bills to Medicare also, but Medicare has not received any of the lab bills. Every time we call Quest billing, they say they're working on it. Last month, we called Medicare, and they confirmed they haven't received a bill. We then called Quest again, and the person acknowledged there is no record of Medicare being billed. She said she would put the account on hold again while they bill. However, we are still getting bills and threatened with collections by the lab in Gardner, Massachusetts. The lab in Gardner is now making us pre-pay for testing that we don't even know if we are liable for - this seems illegal as Quest is the one messing things up. We just want to know what we owe so we can pay it. I don't know if this is Quest willfully playing a game because they don't want to deal with Medicare or if they just don't know how to deal with Medicare as a secondary payer. We're tired of living in limbo - we just want to pay what's owed, but until both insurances have been billed, how do we know what's owed?

So I was on a program for my addiction and the doctors office and quest had some deal hooked up so that I was forced to go in every week and get a drug test sent to a lab despite multiple requests to not do this as it was a hassle when quest would send out the bill to only ONE of my insurance companies. I have Mass Health and Medicare so I know that one covers the stuff the other won't and I never end up having to pay out of pocket for anything.

Despite this, I recieved not 1 but 8 separate bills all for $120. Reading them you could almost think I only owed $120( Though the collection agency they forwarded it too is trying to ask for $960 ). I obviously called both my doctors and Quest to inform them they must have been charging only one of my insurance carriers, after waiting HOURS on hold I finally was able to talk to someone who said they could fixed the issue and that it would take some time to go through but that it should no longer be a problem(this was in august of 2021). Fast forward to now, I've moved and changed jobs and don't even go to that doctors anymore and yesterday I get brought mail from the person who lives at my last house that says I owe $960 to a collections agency "ARStrat".

Well I know that I shouldn't owe this money simply because of the insurance I carried at the time, the phone calls I had with both my doctors office and Quest, and because I was told BY QUEST that it was all taken care of. So I will be contacting my attorney, my insurance company, news media agencies, my state representatives at the state and federal level to inform them of this disgusting practice. No wonder medicare recently told these kinds of providers that they would only cover 1 visit a month starting this year, because Quest and these offices had some sort of deal worked out forcing me as a patient to go in every single week no matter what so they could fleece me and my insurance companies. I probably never would have noticed or cared if they had just billed my insurances correct but now... This is just disgusting.

Pissed off ex employee from florida of US

Jun 15, 2023

11:51 pm EDT

Verified customer

Replying to comment of Kimberly Taylor

I was recently fired from qiest of 21 years of service excuse was I had got into a argument with another employee. And cussed. Well the PSC I WAS AT everyone cussed. And plus they have a group lead that was called on having sexual harassment charges. I was passed up for positions because I'm overweight and white. And I went to HR FOR accommodations for my pinched nerves and all of sudden I was a horrible employee insubordination and stuff. I call [censored]. They wanted to hire new people and pay them less and so keys get rid of high paying people. I want to sue this company so bad I was out of work 6 mths and taking a job I don't want because it's a paycheck quest has ruined my life

So I make an appt to the la mesa quest lab, And I give my order and the Tex didn’t want to draw my blood because another technician had already wrote on my order from same lab of course I try to make my appts on saturdays because I work this is the second time I been rejected at this same lab. I was told I have to go find that tec at another lab during the week when I clearly said I cannot that is the main reason I make my appts on saturdays. I do have a time limit for this test and I need to have something done in reguards to this matter.

I reached out to Quest Billing Department and was told that I had a balance of $0 and everything had been cleared up. I was informed that the billing codes had been corrected. This occurred last year. On today, I received a bill for the same amount that I was told was cleared up. I contacted my insurance company and was told that they paid the bill and Quest submitted the same claim multiple times. This is a horrible unorganized company.

I have no other option but Quest Diagnostic because that is what the insurance request (uses). In May 2022, I had a lab work done requested by my physician - there was a billing problem and the bill was resubmitted to my insurance company to revisit and possible cover. During this period it took a few months, I did not hear back until Quest sent me to collections without sending me a final bill. I had no idea that the insurance did not change anything - Quest did not inform me in writing. I contacted them when I received the bill for over $700 to arrange a payment plan, which I started and continue to pay currently. I now have my anual lab due in order for my doctor to renew my prescription - that I must have. I got my order and went into their Palm City location, I was denied the blood work and told If I don't pay up - I cannot have this lab. I need help! I need this medicine to regulate my desease. How can I get them to reconsider their heartless/unethical business practice, I am making monthly payments.

Thank you.

Had appt. Arrived & checked in electronically 10 minutes early, as directed. No H2O available in waiting area or in lab. No staff interaction. Tiny, drab waiting area. Persons arriving & checked in after I had done, were received into the tiny, claustrophobia-inducing lab area before I was. Total wait time 40 minutes. Total time in lab, 4.25 min. I'll stick with Labcorp. No contest.

Arrived at QUEST CHECKED IN AT COMPUTER IT WAS 11:40 CHECKED IN. I saw my daughter's name on the TV monitor at 11:40 am. I was not late. My daughter Rn asked what was taking so long. One of the workers, "a lady with a Grey paper lab coat on, said we were late. Not true. Then another lady behind the door called my daughter's name, and we did not answer. Not true. The two ladies who said all of that didn't want to help my daughter and passed her off to a lady named KIM. (Kim was professional ) everyone else needs to lose their Job.

On 3/27/2023, a blood order for a hormone therapy appointment was scheduled for 4/03/2023 appointment with my doctor and rescheduled to 4/06/2023 since the results were not received. Today, I received a call from the doctor's office stating they were still waiting on the results from Quest. I called Quest customer service at [protected] to learn that my blood samples were missing and I would need to submit another sample. I was given this confirmation number, #341795, for reference. Quest has not notified the doctor's office of the samples being lost.

I have used 3 different places of the Quest locations. I do not have an easy time finding my veins. I am 66 years old . They do not have any butterfly needles at Coral hills: location or Oakland park. Many of the girls have no idea what they are even doing. I am tired of getting stuck 6 times and no one can find a vein. It is beyond scary. In my opinion, every location should have someone that has a lot of experience drawing blood on easy patience and more difficult patience, Many of the girls do not even know what they are doing. It is mind-blowing. This is people's bodies and health. Some girls are very nasty about it too. YOU use to be very good. BUT NOT ANYMORE.. It is pretty scary when one of your employees tells me they don't have butterflies needles there because they are very expensive. This is what your employee said to me. That is just gross. very negligent to your patience. Quest I am sure make enough money to get proper equipment in drawing blood. Shame on you all... Please get your [censored] together. I am going to call my insurance company and hopefully find a new place to go...

This morning at 6:30 AM I presented to Quest for a Vitamin D level. The order was on an appropriate order form from the ordering physician’s office along with contact numbers including a dedicated fax number to send the results back.

The phlebotomist started to refuse to draw the requested blood draw for the test because the Dr’s “NPI” number was not on the form. I would think that Quest would have the doctor’s information and NPI number in their system. It all boils down to the fact that she didn’t want to do the extra work of looking it up. Shameful! This type of nonsense does not need to happen as it causes undue stress on me. It seems every time I go for labs I’m anxious and full of anxiety just waiting for another excuse to not draw my blood. I’m considering taking my business to lab corp.

Kristin Caputo, phlebotomist with Quest diagnostics at Woodland Primary Care takes long, extended and frequent breaks. she is rarely in her designated lab area when patient's need their blood drawn the patients have to wait for her to come back or other employees with RCCHC have to draw the blood. she comes to work late and leaves early numerous times during the week and calls out frequently. She has been seen watching explicit videos at work in the lab area on her cell phone. She has reported to a nurse with RCCHC that she has been using drugs and took a urine drug test herself at work which was positive for cocaine after using from 2:00 am - 6:00 am then reporting to work that same day at 8:00 under the influence. She repeatedly comes to work unclean and unkept. She leaves her trash in areas not designated for trash. Employee is very loud, excitable and disruptive and

I have recieved billing invoices from Quest, multile times, after the bills were paid. I have sent a week trying to get a rep, stay on hold, runarond on a social media, and after filing a compliant,
Your bill is ready.
Amount due: $25.00
Due date: UPON RECEIPT
Step 1
Open the attached document to obtain your lab code and invoice number. You will need this information when you click Pay Now.
Image no longer available
Opening your bill – Your password
The bill's security password is the patient's date of birth and billing zip code in the following format including the hyphens:
MM-DD-YYYY12345 (example: 01-01-[protected])
Step 2
Pay now
no billing info. I don't have a bill, happen multiple times. They over bill. hoping you will pay again!
Quest takes advantage of people needing testing for medical issues.
the ladt bill email I recieved was March 5.

i received emails that i have a bill due. mar1 and 2, there is no bill, i signed in to my quest, billing number comes in valid. impossible billing system. can't a rep on the phone.

i have a heart condition don't the stress.

the billing system is poor, and sends out wrong bills.

you can't a rep on the phone, first you end up at the wrong place, after going through the phone maze. than have to start all over. records, pushing numbers, than stay on hold for days.!

My complaint involves one of your technicians who was not only incompetent. She has a very bad attitude. I am an adult white male who went into one of your locations at around 10 a.m. on Thursday, March 2 to have blood drawn for a Tegretol level. I went to the location inside the Tom Thumb store on Firewheel parkway at Pleasant Valley in Garland, Texas. I signed in and set down waiting to be called. I was called into office #2 by the Tech. After verifying my name she told me that she did not have any orders in the Quest system for me. This is when she became very surly towards me. When I said "Poor little snowflake" in response to her hateful attitude toward me. She then told me to leave. Which I did.

So I went back to my doctor's office to get hard copies of the order and the Quest confirmation. When I returned with both documents in hand, she refused to wait on me because in her words "I had been rude to her" after she became nasty towards me. She then locked her office door and left the facility.

So, I sat down and waited for the other tech to wait on me. I then presented her with the same documents. She had no problem whatsoever in finding the original order and the Quest verification. She took care of business and I left with no confrontation whatsoever. We got along quite nicely.

I just did not appreciate the attitude of the first tech. I got the distinct impression because of her attitude toward me that she did not want to wait on me at all because I was a white male. I did not know that was a qualification for service at Quest.