Kaiser Permanente
Reviews and Complaints

I love Kaiser so much because everything is in the same building. I can see a doctor for every part of my human body. Kaiser has Specialty Department's. For example. The Eye doctor, The Foot doctor, The Women's Doctors, The Men Doctors, and if needed Kaiser will refer to a specialist. Kaiser phone is one 24/7 - 365 days a year. Kaiser will answer the Phone Ready to help. I made my Eye apt with Ms. Nicole.

I want to say thank Ms. Nicole. She has uplifted my day with a calming personality. I love calling Kaiser for the employees to help me like Ms. Nicole.

She took her time and was patient with me. While engaging in our conversation I felt relief talking with Ms. Nicole because she could relate to my maturing eyes. I need some glasses now. She made me feel better.

She was polite as she searched through so many locations Kaiser is every where for my eye apt with grace and ease. Ms. Nicole informed of the appointment wait list.

Also, The Advice Nurses are outstanding.

I do not know of any other hospital that provides "everything" Nurse over the phone.

You can call them and tell them your concerns. I assure you they will get it revolved swiftly. Your not alone at Kaiser.

Kaiser treats us patients like Family. I'm a family member of Kaiser.

Thank you Kaiser!

Love,

Martina Barr

Kaiser Permanente is a healthcare provider that has been around for quite some time. However, the quality of service provided by the physicians is subpar and poor. They treat you like an item in a production line, and the physicians who are good and actually care for you, do not stay long. Instead of treating the problem, primary care physicians take a wait and see approach. They pump you up with prescriptions for pain or discomfort, and when you express the debilitating side effects, they just write new prescriptions for stronger medicine and add a new one.

I am not looking to be on medication, I am looking for treatment. Most of the medicine masks the issue or makes you sick. I am not against medication, but you can do that in conjunction with other methods and treatments. Maybe some people trust solely in medicine, but I am not used to that approach of being medicated as the go-to for every issue. If you are looking for a holistic approach, you will not get it at Kaiser, especially not in Georgia. You have to try every medication they can possibly give you before they will refer you to a specialist or alternative effective treatment.

You are technically a product on an assembly line and a Guinea pig. Any complaint/grievance you file has a generic, scripted follow-up letter sent with no actual action taken. The physicians I have encountered all appear to just do the minimum and just going through the motions of "doctoring". If you ask questions or appear to have knowledge of your issue and engage in conversations about your treatment or ask about other options, you are met with disdain and shut down.

Is this really medical care or forced managed care? I mean God forbid you need a referral and know you need to see another doctor, they will go through great measures to delay, over medicate and by the time they give you one, you have been overwhelmed with prescriptions and worn out. It's not worth it. You're better off getting a real medical insurance plan through a PPO to get actual quality care. Where you don't need a referral for simple visits, especially when you have an idea or know what is going on with your body.

Kaiser Permanente is a company that I have had a lot of trouble dealing with. Every time I try to make an appointment, it takes me a long time to set it up and the customer service reps are not very helpful. I miss the days when I had my old insurance and could just call the doctor's office directly to talk to someone who was kind and caring. I could set an appointment right away and get in within a week or two. But with Kaiser, it's a different story.

Just this week, I called them because my hand has been numb for a while and I need to be seen. They told me that I wouldn't be able to get an appointment for three months! That's just not acceptable. So, I decided to cancel my insurance with Kaiser because I can't deal with the difficulty of setting appointments and the disorganization of their billing system. My son was in the hospital on and off for two years, and it took me three years to get everything straightened out with them. I had to shed many tears just to get someone to help me with the billing. But now that I have everything worked out, I'm leaving Kaiser for good.

I spent over 20 hours on the phone with them to get my billing straightened out. And come to find out, they sent a lump sum check to Northside Hospital and never designated the payment to be placed under my account. Northside told me that Kaiser is an absolute mess to deal with. I highly suggest that you go somewhere else for insurance, even if you have to pay a little bit more. Trust me, calling the doctor's office directly to make appointments and having a doctor's office that cares about you is much better than dealing with these people.

The customer service reps at Kaiser treat you very poorly when you try to make a doctor's appointment. They have even hung up on me when I wouldn't disclose my exact issue and only needed to tell my OBGYN this information. This happened twice! It's just horrible. I canceled my company's group plan, and I feel liberated to end the cycle of bad treatment, frustration, wasted time on the phone, and wasted time trying to work out billing issues. Goodbye forever, Kaiser!

I recently had an experience with Kaiser Permanente's physical therapy services and I must say, it was not a pleasant one. As someone who has been in physical therapy many times throughout my life, I can confidently say that this was the worst assessment I have ever received.

Upon walking through the area where patients are seen, I noticed that not a single person was using any of the equipment or receiving any direct treatment from a therapist. This was a red flag for me as physical therapy offices are usually bustling with activity. During my 25-minute appointment, I felt rushed and pressured to choose the part of my body that causes me the most pain, even though I was insisting that the problem is my entire left leg and left side lower back and is not limited to any singular body part anymore. Reluctantly, I chose my foot.

I was given several stretches and strengthening exercises and told that I would be seen in a few weeks. This puzzled me as I asked if regular weekly sessions are something that is done at this facility and was told I could be seen sooner "if I wanted". It seems that Kaiser's approach to physical therapy is sporadic rushed appointments where the patient is given some handouts to take home. These handouts could certainly have been found on my own with a few simple internet searches. There are no regular sessions to track progress and make adjustments as necessary, no manual therapy, and no use of well-known and effective tools to enhance a stretching and strengthening routine, like electric stim, dry needling, heat, ice, etc.

Now, I am stuck with Kaiser and have no choice but to utilize the services of their many little medical factories serving up mediocre care at best. I will have to pay out of pocket if I want to receive quality care for my injuries or I will have to wait until next year where I will NOT be signing on with Kaiser again. I am so disappointed in myself for choosing Kaiser and I am just praying that I don't fall seriously ill or injured for the rest of 2019 so that I can steer clear from them. I do not expect that the rest of their medical care would be any different from the "physical therapy" I received. Thank you, next.

As a senior citizen who is currently on Medicare with a Blueshield HMO plan, I was experiencing delays in getting in to see specialists. So, I decided to look into Kaiser Permanente. I had a long discussion with a sales representative who signs up new members. I was very clear about my concerns in terms of accessing care. After signing up, I started looking for a doctor near me. The representative had told me that I could have all my doctors under one roof and that the nearest facility was only 3/4 mile away. It sounded great, but guess what? That facility had no doctors available. In fact, the closest doctors were nearly 10 miles away and only a handful of them (8) were accepting new patients. Most of them were not educated in the US and only a few had board certification.

I cannot drive easily as I have arthritis in my neck and it is causing very bad headaches. Turning my head to drive is difficult. So, driving further than the 2 miles I currently drive to see my primary care is not what I was looking for at all. I tried to cancel the whole plan with no success. In less than two weeks, Kaiser will take over my healthcare whether I like it or not. I have yet to get my card after almost three weeks, so I am told I cannot cancel nor can I sign up for a doctor if one I like becomes available.

I am very concerned with all my health issues I am going to be in trouble here with this provider. Their lack of providers in my area is very concerning. And the fact that so many of their doctors lack board certification concerns me. I am most frustrated that I was lied to by the sales representative that assured me there was no shortage of doctors. They were only interested in getting a commission at the end of the day. When I called to find out if there was a list of upcoming doctors, I was told what you see is what you get. No help at all.

So, I will be without healthcare access on Oct. 1 as I will not have a doctor and all my prescriptions will not be able to be filled. This is not healthcare, it is absolute confusion. Kaiser, you need to do better if you want to attract new patients. Stay away, they do not have enough doctors and the ones they do have are not all board certified.

I have been a member of Kaiser Permanente since 1990, back when they actually cared about their patients. However, over the years, I have noticed a decline in the quality of their healthcare services. The medications they provide are cheap and weak, and if you are sensitive to fillers, they will promise to fill your prescription with the ones you can tolerate, but end up giving you the cheap garbage anyway. This has been going on for years, and I have had enough.

Recently, I had a terrible experience with one of their pharmacies. I showed up exactly when the technician told me to be there, but the pharmacy was closing early due to Covid-19. The pharmacist was irate and screamed at me, which was completely unprofessional. On top of that, the same pharmacy refused to order my medication, forcing me to drive an extra 18 to 36 miles to get it. It's unacceptable to treat people like garbage just because they are low income.

The lack of professionalism and integrity among the staff at Kaiser Permanente is appalling. If you call, be prepared to go on a phone tag journey to nowhere. I have been a victim of discrimination in more than one category, and it's clear that the staff at Kaiser Permanente do not care about their patients. They act as if we are wasting their time and should be grateful just for them answering the phone.

I can't wait to leave this junk fast food type of healthcare. They only care about quitting time and not about their patients. I have had so many incidents with them that I had to keep a diary. Complaining does no good, as they get nothing done and only waste my time and money.

One of the pharmacy techs even had the audacity to tell me that I couldn't afford name brand medication. It's insulting and shows how little they care about their patients. I might be disabled, but I am not stupid.

The only thing I will miss about Kaiser Permanente is my primary care physician. I hope she finds a better network to work with. I am sure the employees are paid the least out of any healthcare providers, and the suits running Kaiser Permanente have run it into the ghetto of health insurance companies.

In conclusion, I would not recommend Kaiser Permanente to anyone. The staff lacks professionalism, integrity, and compassion for their patients. You have been warned.

I recently had an issue with Kaiser Permanente that left me feeling frustrated and dissatisfied. I needed to see a neurosurgeon and it took me two months to get an appointment. During that time, I found an electric stimulus item that gave me temporary relief, so I cancelled the appointment. However, Kaiser mailed me a notice saying they had unsuccessfully tried to contact me to give me a chance at an earlier appointment. I now get a 'callback' message at any of their phone numbers, but Kaiser claims to have returned phone calls. I am retired and have both a cellphone and landline, but Kaiser messages were not left on either phone.

This is not the first time I have had issues with Kaiser. Two years ago, I went to see a doctor for back pain and begged for an MRI. The doctor disagreed and did not feel an MRI was necessary. I later overdosed on Bayer Aspirin and was hospitalized for six days. The occupational therapist asked why the overdose happened and I explained my back pain. She had the hospital doctor order an MRI, which showed spinal stenosis and cysts. This Kaiser doctor retired shortly after my hospital stay and I never saw them again.

In addition to these issues, Kaiser insists on a payment plan with a credit card on file. I suggested they set up Paypal, but I allow as little of my financial information as possible online. I have Medicare Advantage through Kaiser, but I never got a clear picture of the benefits I am supposed to receive for $53 a month out of pocket in addition to my Medicare coverage. I requested a hard copy via U.S. mail, but every month Kaiser wastes eight pages of paper to provide information that could be reduced to one page. Today, the Kaiser online bill information page won't allow me past the page that insists I 'Accept' electronic/online bill information. Clicking 'Decline' is not acceptable and I can't get to the page to email Kaiser Member Services about any of this. Speaking to a living human being on a weekend or even Monday through Friday is unlikely.

I am extremely dissatisfied with Kaiser and am looking into other providers. My physician, who I was assigned to two years ago, recently left Kaiser to work for a different provider and I am currently without an assigned physician. Kaiser continues to run ads that say exactly the opposite of what things are like now. They need to clean up their mess before they advertise for new patients.

The number of job openings at Kaiser Permanente sends a very clear message to me. It seems they are struggling to keep up with the demand for their services and are not providing the level of care that patients deserve. I hope they can improve their services and provide better care for their patients in the future.

I recently signed up for Kaiser health insurance, excited to finally have coverage for my health needs. However, my first experience with Kaiser was a complete disaster. During my initial appointment, I started experiencing tightness in my chest and wheezing, which quickly escalated into a full-blown asthma attack. I asked the nurse for an inhaler or nebulizer treatment, but she told me they didn't have one and suggested I go to the hospital downstairs. I was shocked that a health clinic with an in-house pharmacy and "hospital" didn't have the basic equipment to treat an asthma attack.

As I struggled to breathe, the nurse watched me and did nothing to help. I had to call my boyfriend to drive me to the hospital, and on the way there, I thought I was going to die. I was having another attack, and my heart rate was fluctuating. The paramedic had to turn on the lights and sirens because I was in such bad shape. It was a terrifying experience, and I felt completely let down by Kaiser.

If I could give Kaiser negative five stars, I would. Their employees and nurses failed me in my time of need, and I would not recommend this facility to anyone. It's unacceptable that a health clinic doesn't have the basic equipment to treat a medical emergency. Kaiser needs to improve their training and equipment to ensure that patients receive the care they need.

At first, I had some issues with Kaiser Permanente in Oakland. I was misdiagnosed for 10 years by Dr. Kian. However, recently I got really sick and was admitted to Kaiser Permanente in Antioch. My oxygen was low and my blood pressure was high. My oxygen was at 84 and my blood pressure was 263/194. This got me admitted. Once my blood pressure started going down in the ER, I was wheeled to a room on the 3rd floor. This was during the swing shift. I was hooked up to machinery and monitored. At around 11 pm, a female nurse came in and introduced herself. She said I was high risk to fall and that I should press the button if I needed to get up. I complimented her on her attire but said I was on oxygen all day and that her perfume would trigger my asthma again. She started yelling, saying it was lotion not perfume and that if I needed her, I should ring the bell, but she was NOT coming back. I could hear her telling the other nurses what I said. Then she pushed the door open and said she was not going to be my nurse and that the female next to her would take my vitals. They left and I could still hear her talking about it. 15 minutes passed and another nurse came in explaining that the nurse didn't have on perfume. I said, "Why are you still talking about it? I'm on OXYGEN all this riffraff is raising my blood pressure." She walked away. Meanwhile, the female that had been giving me oxygen came in. She said she smelled it too. She put medication in the machine, put the mask on my face, and within 10 seconds, the fluid started running out of my nose and into my throat. I had to snatch it off and spit it out. She stopped the treatment and left. Three minutes later, that 11 pm nurse kicked the door open. The female that was giving me that respiratory treatment was sniffing her, making fun of me, laughing, and then they both let the door close. About 45 minutes later, a short female doctor came in. She stated she was a doctor and I said, "Okay." I proceeded to show her the swelling and fluid in my ankles. The DOCTOR stated, "I AM NOT HERE FOR THAT. I WAS CALLED BECAUSE THERE IS NO CODE THAT THE NURSES CANNOT WEAR PERFUME." I said, "What?" The DOCTOR repeated herself and said she had a patient to see, and she walked out. No one else came until the next shift and they too were told by that 11 pm nurse about the perfume issue. Someone from the kitchen came and asked what I wanted for breakfast. I advised her that I had my thyroid removed with 6 tumors and that no red sauces, etc. I ate whatever the food was and two minutes later, I was vomiting and had pain in my stomach. My buzzer didn't work and no one came. I messaged my daughter. I was in the bathroom still vomiting when my daughter came a little before 7 pm. I was passing out. I heard a male voice saying he was from the ER and that my daughter had got him, he was there to help me. I was passing out, he gave me injections in my stomach and set me back up on oxygen. He continued to be there until the end of his shift. For three days, I had no food, no water, and no bedding change. I had to clean the vomit up myself. The night and day shift nurses did not come to my room. The short nurse on days had an attitude. She only came once during her three-day shift. It was horrible. Had it not been for the ER male nurse, I would have died. When the day doctor came in, he looked on the computer and said I needed to eat. Upon his walking out, he said I needed to behave. On the fourth day, he said I would be able to leave. The day nurse came in and I told her what the doctor said. She said she would get the paperwork started. I waited five hours for her, but she never came back. I saw a wheelchair in the hallway and sat in it. They were all socializing. A young girl in uniform was passing and I told her I had been waiting for an hour for assistance downstairs. She was friendly and wheeled me down. That nurse never came nor gave me any paperwork. I left. If it weren't for that ER male nurse, I would have died. And thanks to my daughter for showing up. GOD. IS. GOOD.

Kaiser Permanente is a healthcare provider that has been around for many years. I have had the opportunity to use their services, and I must say that my experience has not been the best. I have had many insurances in my life, but never have I experienced such horrible doctors, communication, treatments, etc as with Kaiser.

If you have no health issues, Kaiser can seem like a good place as all their doctors are in one building on different floors, making it seem very convenient to someone who is only making routine appointments and is healthy. However, if you have a health concern, stay far away if you can. My experience with them has been the worst I could imagine. They have their system set up so that all communication is through emails via their online portal. Even when you have a serious health issue, no one seems to care. No one will call you while your condition is getting worse, and it is life-threatening. Each doctor will just want to do surgery with every little thing.

If you are waiting for results from a serious test, guess what? No one will call you. You will have to look them up yourself. When you do get the results, and they are scary, and you don't understand the doctors' terminology, hoping for a call to discuss what they found, negative. No one will call you to discuss your test results.

I have gone through high-grade HPV, Lyme disease, horrible fevers and sickness, serious accidents, etc., and for years now, I feel abandoned and helpless when it comes to the care I'm receiving, which is no care at all. There has been no resolution to any of my problems, most of them getting worse. I was left with permanent pain due to their negligence during a biopsy as I was cut too deep, and nerve endings were damaged. I am now living with a permanent pain and constant dull achy pain that affects my mood, my activities, and my everyday life. My doctor completely vanished after I told her about the pain. She is no longer present and does not check up on me, even though I have a serious health concern. So, I was left with no doctor. I have been spending days, months, years searching all the reviews looking for one decent doctor through Kaiser, and after going through many, I have yet to find one. Meanwhile, I feel abandoned in my current situation, which is serious. It almost feels like you have no healthcare.

Trust me, they are the worst. I have never developed more problems after going to the doctor, but with Kaiser, each and every area of concern in which I seek care from a doctor has resulted in either more serious pain or more complications or completely being ignored. Most doctors could care less, and if you see your primary care physician, the only thing he will do is sit by a computer and try to sum up what you're telling him and pass you onto the next doctor. And trust me, you will get no resolution from the next doctor either.

Kaiser is the kind of place they want all their patients addicted to pain medication and performing surgeries that will cause further problems to keep the cycle going of profits for the company. I am not sure how they stay in business or how this kind of healthcare is allowed. I have given them the benefit of the doubt many times over the past couple of years, and each time has ended worse than the last.

There's also no one you can turn to when there's a problem. There's no department manager, there is no one who oversees the doctors when they are performing scary procedures involving cutting your insides, and then when something goes wrong, no one cares. No one cares about your permanent pain or the fact that they ruined your life or the fact that you were better off before their medical malpractice.

I would not recommend Kaiser to anyone. I have been seeking out-of-network doctors in which I would have to pay out-of-pocket just to get some decent healthcare.

I want to share my experience with Kaiser Permanente, or KP for short. I am currently in a non-KP hospital, but I have been a KP member for a while now. At the end of 2018, my KP primary care physician (PCP) warned me that I was pre-diabetic. However, I did not follow up or get tested in 2019, which was my fault. My PCP did not follow up either, which was surprising. Then, in 2020, COVID-19 hit and my life changed drastically. I stayed at home most of the time, except for necessary grocery shopping. I admit that I did not take care of myself as well as I should have.

About 20 days ago, I had a heart attack and had to call 911. I was taken to a non-KP heart center and had a stent installed. After 36 hours, I was discharged. I am not sure if there were any mistakes made, but I had a feeling that the heart center was concerned about my insurance and the risks associated with my heart condition. While I was in the hospital, I was diagnosed with diabetes and tested positive for COVID-19!

Once I was home, I tried to take care of myself by going for a walk every day, eating a healthy diet, and taking all of my prescribed medications. I also reached out to KP for help, but it was not easy to access their services. KP is a combination of insurance and hospital, so if they have too many medical costs, it could affect their profits. I told them that I had tested positive for COVID-19, but I still needed to see my PCP, a diabetes specialist, and a cardiologist. I used the mobile app to schedule appointments, which was helpful. However, my PCP did not respond, which was frustrating. Perhaps my case was too expensive for KP to handle. Luckily, the heart center only kept me for 36 hours, which was smart.

I tried messaging KP, but I did not have any luck. I am the type of person who keeps their phone on for six hours and then gets cut off. My PCP's nurse finally responded five days later and told me that calling was more efficient than messaging. However, I was not sure if they had read my messages or not. It was difficult to arrange appointments to follow up on all of my health issues.

COVID-19 gave KP a reason to refuse its insurance premium payers, which was frustrating for me. I was exhausted from trying to make an appointment with a diabetes nurse. I specifically told the caller that I had tested positive for COVID-19, but she still arranged an on-site appointment. When I arrived, all of the KP staff stood up and stared at me from a distance. I understood why they were doing this, but it was still uncomfortable. The nurse promised to call me, but she did not call until the next day at the same time. It was acceptable, but not very helpful.

I also had a remote meeting with my cardiologist, but he did not make any changes to my prescription. He wanted to have an on-site appointment to get more information from me and the heart center, which sounded promising.

A week ago, I had to call 911 again because I had a seizure and lost consciousness. I was taken to a different hospital, which was still non-KP. I had a stomach bleeding because of the medications I was taking, which had a strong side-effect of bleeding. I am still in the hospital today. The doctors here found that I was also overdosed on medication to lower my blood pressure, and I had an incident of low blood pressure while in the hospital. Lucky me. I asked my family to take a COVID-19 test a week later, and they all tested negative. I was the only one who tested positive, even though I kissed my kids every day before I knew the result. I asked for a retest, but the specimen was lost. It took two more days to get a double specimen from both sides of my nose, and I finally got a negative result after three days.

I consulted with my cardiologist here, and he told me that I needed to follow up with KP after I was discharged. However, when I tried to contact KP, they were not responding. They may be discussing how to get rid of me as a burden, since my premium is not a good match for the costs they foresee in the future. They want to keep quiet until I make a decision to leave. I will leave, but they only played half a game this year. I will work to improve their professionalism during the second half. It's my job now!

On January 23. 2018 I was sexually assaulted by a Kaiser Permanente Doctor, Heidi Lilliana Escurra, license #[protected]. While she performed a Pap Smear. During the exam she removed her right glove touched my clitoris in circular motion with her right hand and simultaneously covered the sheet over me with her left hand.

I did not report the incident at that time as I amazed, embarrassed and unsure what happened.

On my next visit in June, while I was just doing small talk, she starred at me not saying much just looking me up and down. Then she said, are you reading me, I responded I’m trying. Then I proceeded to explain the medical reason for my visit.

In October of that year, she contacted me regarding a test that had to be performed regarding my heart. During the conversation she said, well gorgeous I need you to be near your telephone. I wasn’t near my telephone earlier that day, so I proceeded to explain why I was away from my phone. At that time, she interjected I can call you gorgeous right? I did not respond, she then said, am I looking at the right chart? She then said, don’t you think it’s time for us to move forward? Once again, I did not respond, she then said, no, no I’m sorry. Get a pen and take down this number I advised her that my nephew was in me are and they were good about calling me. I tried to speak with her about this situation but, she became angry. Not sure of what to do next I wrote her a letter apologizing, I sent her several letters asking her to just speak with me. I made an appointment to see her and she refused to honor my appointment. I did not want to file a complaint I just wanted to understand the situation and hope to resolve it. I tried filing a complaint with Kaiser a Edwardo Avila responded that the outcome I was seeking would not occur. I said, so I am waring my time. I’ll take my complaint higher. I contacted the California Medical Association who did nothing except take my complaint and said the matter is closed and the evidence warranted no action would be taken.

This entire ordeal has disrupted and contuse to disrupt my life daily. What do I have to to-do get someone to hold your Doctors/Physician and Staff accountable for their abuse of power and taking advantage of customers. While they hide behind their organization and use their Physician privileges and clout as a doctor to sexually assault patients in their care.

For over 25 years I worked as the Director of a Security Department investigating crimes of all sorts, in conjunction with two adjacent city Police Departments. We assured the public that the campus was safe and did so while investigating crimes on a daily basis. We did not let a victim of sexual battery, or any other crime feel they were not heard. We provided Counseling, security, and any other assistance they may have needed to assure their safety and concerns. However, that is not case with neither Kaiser Permanente, Dr. Heidi L. Escurra, or the California Medical Board.

Do I need to take my story to the press and the newspapers to get justice? Is this the only way a person can get just results for being a victim of sexual assault? Where is true justice?

My wife was adding me to her Kaiser Retiree coverage; we previously been covered by Kaiser via our employers but are now retired. Several months ago, we received a notice that they needed an addition signature on the enrollment form. I immediately did that and returned the signed application. In two subsequent months, they asked for the same information, I again signed and returned the forms. Upon calling at the beginning of July, we were informed that they had, indeed, received the signed form and that it was processing. Today we were informed that, while they received the form, they had not processed it until July 7th, making it late. I have lost my coverage and they will not let me re-enroll until open enrollment at the end of the year. They are already receiving my IRMAA payments from MediCare for this coverage.

I have been trying to get forms that were submitted over a month ago. May 24, 2023, to be exact. I have contacted member services and I have yet to speak with someone. I have reached out to the person that is handling the complaint and she has yet to return my call. I even called the supervisor of the department, and he has yet to return my call.

I have no idea where to go from here or better yet who I can actually contact to get this issue resolved.

Kaiser Permanente is a healthcare provider that has received a Medicare 5-star rating in California. I had an experience with their services about 11 months ago when I visited my doctor to explain that I was experiencing intense pain around my mid extremities when I stood or walked for 2 to 4 blocks. The doctor recommended acupuncture, but after six sessions, I was still having issues. I informed him about this, but after four months, I was still experiencing the same problems. He told me that he did not know what was going on.

I had the same conversation with another doctor two months later, and she recommended that I get another opinion. I had an appointment with a new doctor about two months later, and I explained my situation to him. He ordered a scan, but on my next visit, he told me that he did not see anything wrong. It took three Kaiser doctors and 11 months to finally find out that I had a hernia. My partner, who is not affiliated with Kaiser, suggested that it might be a hernia, and two days later, a Kaiser doctor confirmed this.

I was referred to a surgeon who wanted to perform outpatient surgery, but the only catch was that I had to drive 30 minutes to a location that was in the middle of nowhere, even though there were three or four other places that were only 5 to 10 minutes away. If you don't mind this kind of treatment or lack of treatment, then Kaiser California might be the right choice for you.

I've been a part of the Kaiser network since I was a little kid. I was born there and so were my kids. But lately, I found out about a Kaiser that I hope nobody ever has to go through. Before two months ago, I really liked the Kaiser network. But now, everything has changed. One of my family members got diagnosed with a serious disease that required hospitalization. I never knew that Kaiser would give you good care for only 21 days and then kick you out because they don't get paid. I didn't know that Kaiser is a drug dealing business machine that "thrives" on drugging their patients to feel better. Doctors rush through to see as many patients as possible because time is money. They only spend 15 minutes with you and then they're out. Their case managers always say what they can't do and won't do. One of their social workers hung up on me. One doctor didn't call me back for 5 days even though the system showed that she got my messages. When she finally called, she said, "Well, I saw that you called, so I'm calling you back. But I don't have time to see you, and you're not even in my area." Even though my family member is her patient. I have so many stories. If you have a choice, don't choose this network. They're okay for general wellness care, but anything related to hospital care is really bad. If you ever end up in the hospital or need specialized care, you'll quickly find out how uncompassionate and uncaring they are. They only care about the Business of Kaiser, not about you as a patient.

Kaiser Permanente is an insurance company that has its pros and cons. If you are someone who doesn't need any medical services, then this insurance might work for you. However, if you are someone who needs medical attention, then you might be in trouble. Kaiser Permanente is here to make money, and they don't seem to care about their members' well-being.

Their member services and grievance process are a joke. If you have any complaints, you will be on the phone for hours, and you might not get any action. They will tell you to go to the emergency room, which can be expensive. Why can't they do a proper diagnosis and start a treatment plan? It seems like they are not interested in doing that.

I had preventive procedures like Colonoscopy and Endoscopy for my stomach, and the Kaiser doctor messed it up. They hire mediocre doctors so that they don't have to pay much and can earn more money. Since then, I have been bedridden from a healthy person. They made my life hell, and now they are not taking any responsibility for it. I am in pain every day and night for the last 1.5 months. I am struggling to get any care from Kaiser. I have to make a thousand calls, emails, and complaints, but still, I am struggling. I have to tell them to do an ultrasound or urine work to diagnose what mess their GI doctor has done to my health. They are not doing anything to diagnose the issues and provide proper treatment.

The doctor who did the procedures is not even responding and not ready to take any responsibility. This organization needs serious improvements. They need to hire better doctors and improve their member services and grievance process. If they don't do that, they will lose their members' trust, and people will start looking for other insurance options.

Kaiser Permanente is a healthcare provider that has been in the news lately. They have been accused of focusing more on selling their services than on providing solutions to their customers. This is evident in the way they handle customer service. They are very good at reminding you of appointments and tests, but when it comes to negotiating with the finance department, they are not very helpful. You are often sent into voicemail hell, and it can be difficult to get the answers you need.

One customer had a $60 co-pay for a checkup, but it turned into three additional laboratory bills, each listing a different amount and due date, totaling over $300. This customer signed up with Kaiser because they advertised free preventive care, but they still don't know when the bills will stop rolling in.

However, there is some good news. When this customer complained about the preventive care bills, they eventually got Kaiser to reverse the charges and credit their account. When their annual plan renewed, they had to renegotiate a monthly fee based on fluctuating income. It took six months to reduce their fees and keep their coverage. Ultimately, it took an appeal to Covered CA to get Kaiser to take notice and reinstate their coverage, followed by repeated corrections to the number of months that had been paid.

Unfortunately, things took a turn for the worse. The customer lost half their clients to economic conditions, and Kaiser dropped them for late payment. They do not qualify for Medicare or Medi-Cal. The Affordable Care Act gave Kaiser free reign to terrorize the self-employed. The customer is guessing they can fight back once they can pay the past due premiums, but it is a nightmare to maintain the financial aspect.

All of this for preventive care. The customer hopes they never get sick and actually need Kaiser's services.

My husband and I had a really bad experience with Kaiser Permanente. He got sick with covid in January 2021 and we reached out to his primary care doctor, Dr. Paul, for help. We were hoping to get some medication to help him with his symptoms, especially since he has a heart condition called a-fib. We didn't expect a quick response, but we were disappointed when Dr. Paul never contacted us. We waited for three days and my husband's condition was getting worse. So, my daughter and I had to advocate for him and we got another doctor at Kaiser to prescribe some medication.

I don't have Kaiser insurance, but I also contracted covid and I was able to get help within 24 hours. My husband had to go to the ER at one point, but he was not offered any treatment. They did tell him that he had diabetes and had been diabetic since June when his blood sugar was over 300. He went to the ER and his blood sugar was 330. We were shocked that his primary care doctor missed this and failed to tell him that he was diabetic from June to January.

We were really disappointed with Kaiser and we decided to switch primary care physicians. We used to think that Kaiser was a great healthcare provider, but they have slipped horribly since we first selected that plan. We don't believe that they deserve their 5-star Medicare rating anymore.

To be fair, the doctor who finally helped my husband (late in the game) was really helpful. He provided teleconferencing and prescriptions that helped my husband. But we couldn't understand why his primary care doctor, Dr. Paul, didn't do right by him. He didn't explain anything and he didn't contact us at all. It was really poor on his part.

We filed a non-Medicare grievance, but we were told that the team would be informed about our experience and no action was taken. We should have filed a Medicare grievance, but we didn't know that my husband was not given any diabetic help when he first became a diabetic. As a result, he now has diabetic retinopathy, which could have been avoided if he was given care and medication sooner.

In our opinion, Kaiser caused my husband harm instead of helping him. We hope that they will improve their services and provide better care to their patients.

Kaiser Permanente is not the best insurance company out there. They don't cover any clinics in my area, which means I have to drive at least 20 miles to get coverage. It's frustrating because they used to cover my primary doctor until they built a building near her. Now, even though I pay for insurance, I have to pay cash to see a doctor I actually trust. I've been to some of their clinics before they shut them down, and all but a couple of their doctors and nurses told me I didn't have what I was coming in to see them about and said they might not treat me. It's like they don't care about their patients.

I've had to tell them they need to actually test me for the things I'm coming in for and treat me, or I would go to the ER. After all that headache, it turned out I did have what I came in for. They have also tried to deny me refills on non-narcotic prescriptions before and different birth controls before. Luckily, my doctor who I'm forced to pay out of pocket fought that. They assigned me one of their male primary doctors without my consent, and when I had them change it, they gave me a doctor that only works the days I work. So, I asked them to change that again, but they didn't. It's like they don't listen to their patients.

I have to bring all my medical information into the doctor I have seen for 10 years because they will not list her on my medical records. This last visit, they refused to cover my antibiotics. Luckily, the pharmacy used their discount card so I could actually afford it. The only reason I stay with them at all is that my employer pays for a lot of it. I don't qualify for any state medical, even though I'm paying every month for medical that covers less than state medical does. It's frustrating because I feel like I'm not getting the care I need. They are horrible.

I'm a member of Kaiser Permanente in San Diego, and I have mixed feelings about it. On one hand, it's convenient to have all the medical services I need in one place, like the lab, pharmacy, and X-ray. On the other hand, I've found that Kaiser's lack of access to top-quality specialists and the fact that you're stuck with their doctors can be a huge negative. With other insurance plans, you have the option to choose a different office or practice if you're not satisfied. With Kaiser, you're stuck with their mediocrity and have no choice.

Unfortunately, my experience with Kaiser Permanente took a turn for the worse when I was diagnosed with advanced cancer in 2022. Despite my clear concerns about having cancer, both my primary care doctor and urologist did nothing. I even asked about getting an MRI, but the urologist wanted to wait. I waited for about four months before he finally ordered the MRI, which came back with likely advanced cancer. From there, my "Kaiser Experience" only got worse. Everything was pushed to email and phone, and the nurses didn't follow through with what they were asked to do. There was zero support for cancer patients, and I had to advocate for myself and my family to get timely, quality care. My experiences with multiple, different Kaiser doctors were bad, and I've had other people in the area reach out to me with similar stories.

While there are some good doctors at Kaiser Permanente, they can be hard to find. Overall, I wouldn't recommend Kaiser Permanente to anyone based on my experiences. If you're considering Kaiser, be prepared to advocate for yourself and your family and push hard to get the care you need. Don't expect Kaiser to watch out for you because they won't.

Kaiser Permanente used to be my go-to healthcare provider. I would hear others complain about their experiences and think to myself, "they must be unlucky." However, I have recently come to realize their blatant incompetence. The only positive aspect of Kaiser is their use of technology, but even that has aided in their failures. It seems as though they are so obsessed with their app and speedy check-in services that they have lost sight of their main objective, which is to care for people.

I have been struggling with work and personal stress and have been practically begging for a leave of absence. However, Kaiser has been making me jump through so many hoops. I keep getting referred to psychiatry, which is ridiculous since trying to get an appointment for therapy or counseling takes months! My doctor stressed the fact that even psychiatry most likely will not approve a leave of absence because I need to learn how to manage my stress. While I agree with this to a certain extent, I also need time to deal with my personal issues and focus on my personal needs. Unfortunately, I am unable to do this when I have to be in an office for 9 hours a day plus the commute. I need to stay home with my kids while we grieve the loss of my mother, but no one will help me.

The doctor I saw today made it her objective to tell me how important it is for me to work. She must have said the word "work" 23 times during her 2-minute rant. I understand the importance of work, as I need my job, but can't they give me just 4 weeks to get my mind right? It's ridiculous. It's no wonder this country has an epidemic of gun violence, with so many people at their wits' end, frustrated and unable to get the help they need.

Next year, I am leaving Kaiser for good. Their incompetence and lack of care for their patients have left me feeling hopeless and frustrated. I hope that other healthcare providers can learn from their mistakes and provide better care for their patients.

I gotta say, I had high hopes for Kaiser Permanente when I signed up for their medical coverage back in September. I mean, I needed to see a doctor for some serious medical issues, and I was counting on them to come through for me. But boy, was I wrong.

It's been over a month now, and despite my constant urging, dozens of emails, and several phone calls, I still haven't been able to see a doctor. I even went to one of their locations in person to make an appointment and provide blood samples, but nothing seems to be working.

Finally, a doctor was assigned to me and we had a phone interview a few weeks ago. We both agreed that I needed an in-office appointment to properly address my medical needs, but when I showed up for the appointment, the doctor claimed she had a "schedule change" and changed it back to another pointless phone call. I mean, come on!

I waited for 40 minutes for that call, but it never came. And when I tried to call or write or create a grievance, they just stalled and lied and wasted more of my time. It's like they don't even care about my health or well-being.

Honestly, I'm at my wit's end. I can't keep waiting around for Kaiser Permanente to get their act together. I need to see a doctor, and I need to see one soon. So I'm going to have to ask my employer to switch me to a different insurance option as soon as possible. Because if this is what "Permanente" means, then I want no part of it.

I was a bit hesitant to go to Kaiser Permanente due to some past experiences, but I decided to give it a try. At first, my primary care physician seemed to understand my concerns and was empathetic. However, when I started to need help with specific issues, he treated me as if I was bothering him. The specialists were even worse. They were only helpful if the problem was easy to solve. As time went on and my health issues became more complex, they seemed to give up on me.

Recently, I experienced severe chest pain, a spike in blood pressure, and a rapid heart rate. I was dizzy and confused, and I couldn't make it to the hospital. The next day, I went to my primary care physician, but there was no sense of urgency or concern. Instead, he focused on my anxiety, which wasn't the issue at all. I didn't even bother going to the emergency room because I knew they wouldn't be able to help me. The doctors at Kaiser Permanente seem to have tunnel vision and can't think outside the box. They label you and move on without trying to find a solution.

My wife also had a bad experience with Kaiser Permanente. Before we were patients there, we went to UC Davis. My husband had a biopsy done, and it was found that he had skin cancer. Unfortunately, we had to transfer to Kaiser before it could be cut out. Now, his doctors claim that it doesn't look bad from the outside. When we asked for a second opinion, we were told that we couldn't get one. We pushed, but his dermatologist called back pretending not to understand the problem. It seems like they're trying to keep us from spending money. We're switching back to our old network in January.

Overall, Kaiser Permanente feels like a cattle mill. Every time I see their commercials about caring and thriving, I want to throw up. It's a nightmare, and I'm filled with fear for my husband and myself. I know this review isn't very concise, but I'm very stressed.

Kaiser Permanente has bad mental health services and this follows into the general and specific care. I would get grilled by some doctors in a pathetic, what’s the matter with this dr treatment… they asked me questions about my mental health which is fine. .. sad and the medicine saves insurance money over good health care. Pray nothing big hits under Kaiser care.

On 3/01/23 I ordered a refill of Albuterol Sulfate. Today (3/24/23) the prescription was still showing "processing". I do not have any more of the medication left (I had limited my use of the med to stretch it out while waiting). I was told that the Livermore facility did not have the medication and did not know when they would. I do not understand why the pharmacy did not notify me that they would not be filling the prescription. I called and the phone tech was able to find the medication at one of the Pharmacies and sent a request for me. A few minutes later I received a message from the online pharmacy saying "it was too early to refill this prescription" and that they had cancelled my order. My doctor was able to get the order resent to the main pharmacy.

Kaiser deserves a Me Too moment (Oakland Hills / Mills)

Kaiser Permanente runs an open air vagina market that compels women to expose their genitalia to non essential medical assistants. The policy exists as an internal memo that has never been provided to patients, permitting doctors and medical assistants to create rules or policy guidelines at will. Sexual assault is defined as an unwanted sexual contact. By definition, hundreds of women are denied their patient and Civil Rights by being told that the chapeeine must be present to view their genitals against their will.

The truth is every patient has a right to reject treatment that they deem incongruent with their faith, conscience or will. In my experience, the doctor lied and asserted that the policy was an actual legal code. The doctor allowed the assistant to peer into my vagina, while I openly protested. When you escalate a complaint to management, you're told that the chaperone is not a voyeur and they should be given grace in the execution of their duties.

Kaiser expects women to allow spectators, who serve no medical purpose, to be in the room in order to indemnify themselves against sexual assault allegations. Be forewarned. You have a right to opt out, but the doctor will attempt to dissuade you, then allow the chaperone to peer endlessly into your agape vagina. Kaiser deserves a Me Too movement. They are responsible for denying women bodily autonomy on an alarming scale.

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