Kaiser Permanente
Reviews and Complaints

I love Kaiser so much because everything is in the same building. I can see a doctor for every part of my human body. Kaiser has Specialty Department's. For example. The Eye doctor, The Foot doctor, The Women's Doctors, The Men Doctors, and if needed Kaiser will refer to a specialist. Kaiser phone is one 24/7 - 365 days a year. Kaiser will answer the Phone Ready to help. I made my Eye apt with Ms. Nicole.

I want to say thank Ms. Nicole. She has uplifted my day with a calming personality. I love calling Kaiser for the employees to help me like Ms. Nicole.

She took her time and was patient with me. While engaging in our conversation I felt relief talking with Ms. Nicole because she could relate to my maturing eyes. I need some glasses now. She made me feel better.

She was polite as she searched through so many locations Kaiser is every where for my eye apt with grace and ease. Ms. Nicole informed of the appointment wait list.

Also, The Advice Nurses are outstanding.

I do not know of any other hospital that provides "everything" Nurse over the phone.

You can call them and tell them your concerns. I assure you they will get it revolved swiftly. Your not alone at Kaiser.

Kaiser treats us patients like Family. I'm a family member of Kaiser.

Thank you Kaiser!

Love,

Martina Barr

My aunt is 86 years old and has dementia. She attends a senior day program and needs to recertify regularly to continue her attendance. Each and every time we need to recertify, it takes a ridiculous amount of time to get Kaiser to complete the paperwork we need. Most times, it even takes multiple messages and repeat requests.

Not only that, but appointment dates are also too far out. I just attempted to schedule a health assessment for my aunt and the soonest availability was 2 months away! That seems to be the norm for Kaiser. Whenever I try to schedule an appointment for her, availability is usually months out. That's crazy to me! How is it that an elderly woman with health and cognitive issues has to wait so long to be seen by a doctor unless it's an emergency? Why are there no concessions made for elderly patients, especially if they have known chronic conditions?... but that's a separate issue, I suppose.

I have been a member of Kaiser for years for my own healthcare and have always found that they are extremely slow to respond to information requests and it's difficult to get appointments without a very long wait. It seems to be common knowledge that Kaiser is severely lacking in their timeliness. When I notified the senior center of my troubles, the senior center told me that they always have trouble getting paperwork from their Kaiser program participants. They have even reached out to Kaiser directly to try and move along the process of receiving forms that we need. The only advice they could get is that sometimes you have to submit the paperwork in person along with in the portal and sometimes it's faster. (It's not. I've done it that way too.)

Something needs to change! I have complained before and it has not gotten any better, so here I am... again. PLEASE, KAISER! DO BETTER!

This issue has been ongoing since August.  I have called numerous times, Connect 4 Health Colorado has called, my insurance broker has called, I have written...I get nowhere. Why would you want to do this to a family that is already struggling enough to qualify for Medicaid? This is going to cause a MAJOR tax issue. 

TO:

Kaiser Foundation Health Plan, Inc.

P.O. Box 910374

Denver, CO [protected] FROM:

Ryan McCallian

6021 S Oak Way

Littleton, CO 80127 Kaiser Premium Billing Department: My children where both covered through Connect For Health Colorado with a Kaiser plan from 1 Jan, 23 until 31 July, 23.  As of 1 August, 2023, both children became eligible for Medicaid (Health First Colorado) through Colorado Connect for Health. Therefore, the Kaiser plan should have been voided/stopped as of 31July 2023.  I do not know why Connect for Health Colorado and the KP systems do not sync. I have tried to get this problem solved for months.  When they were covered by KP prior to August 1, 2023 these were their HR numbers:

Rory McCallian -[protected]

RaeLynn McCallian – 427946478I am requesting an immediate return of all premiums paid to Kaiser for the months of Aug, Sept, Oct and Nov 23.  This is a nightmare. In addition, I have made multiple attempts to get helpvia phone with KP and it has only led to further frustration. The best anyonedid for me in over 4 phone calls was delete my payment info so you could nolonger draw from my account without my permission.  I did not apply for a 2024 plan for thechildren and I am continuing to get letters from KP indicating that I did.  There should be NO payments to KP from 1August, 2023 forward. Please respond to me via email/phone and letter.

Ryan McCallian

[protected]

[protected]@gmail.com

I have provided proof of Medicaid Coverage as of 1 August 2023 (attached again). 

Health First Colorado Member ID card(s)

Below are the Health First Colorado members who can view, print, or download Medical ID cards. For more information, contact your provider.Learn more

Summary of Health First Colorado Member ID card(s)

Individual(s) Member ID Status Primary Care Provider (PCP) Provider contact number Start date Renewal due on

Ryan (33 yrs)

Q581368

Active

08/01/2023

07/31/2024

RaeLynn (9 yrs)

P910071

Active

08/01/2023

07/31/2024

Rory (5 yrs)

P910073

Active

08/01/2023

07/31/2024

Between 12/11/23-12/19/23, I have requested a shingles vax 3x from my doctor and have been declined each time. According to the doctor, I am a healthy 33 year old so I do not fit the CDC's criteria to receive the vax. However, I am a nursing mother. My baby was 3 months old when I got the shingles. He is 8 months now and is still primarily breastfed. My baby who has an underdeveloped immune system is at risk for an infection and any other potential health complications. During my bout of the shingles,

when I was in and out of appointments, one of the Kaiser staff informed me that I would be able to receive a vax, solely on the basis of having got the shingles under 50 years old. But now I'm being repeatedly rejected and told by my doctor that that doesn't fit the criteria. The inconsistency is misleading and infuriating. In addition to getting the shingles vaccination, I need someone to explain the scientific rationale as well as the health care policy reasoning behind not getting the vaccination unless over 50 years or are immunocompromised.

Avoid joining kaiser-permanente medical system! It is a trick-trap! When you join their "benefits" program you are locked into using only their doctors and those they refer you to. Otherwise your medical costs will not be covered! They also "play games" with their pharmaceutical formulary coverage!

I had a very bad experience with my first (and only!) visit there so that I am canceling my membership and switching back to the aetna-silverscript plan where I can go to any doctors and druggists I want to when I want to!

I had been prescribed an allergy nasal spray medication I need as a staple of my chronic respiratory allergy treatment at another clinic prior to joining kp. My silverscript plan covered it but when I joined kaiser they told me that their plan did not. However they stated that they would cover it the first time and after that I would have to get one of their doctor's to issue a "prior authorization request" for it. So I went to the clinic and told the doctor this. She went to her office and came back with a document that she claimed would allow me to get the medication because she said she had looked in the kp formulary and she said she saw it was in it but (and this is the other "stickler" about kp) I could only get it at their pharmacy; none other! I accepted that condition just being relieved it was available and went down to the "in-house" pharmacy. When I showed the pharmacist the document, which unfortunately I had not looked at closely since I had trusted what the doctor said, he pointed out to me that the medication is classified as not covered by kp and that the kp medicare program did not accept "prior authorizations" for it even if one of their doctors requested it! So she had blatantly lied to me! It was too late in the day to follow up with her about it so the next week I went back attempting to speak with her about what was going on and was told by the receptionist it is the new kp policy for doctors not to speak with patients in-person about their medication except either by an appointment visit or online. I then went to the membership agent about it and she refused to get involved saying there was nothing she could do and the kp "case managers" don't meet personally with clients either but only on the phone!

On January 23. 2018 I was sexually assaulted by a Kaiser Permanente Doctor, Heidi Lilliana Escurra, license #[protected]. While she performed a Pap Smear. During the exam she removed her right glove touched my clitoris in circular motion with her right hand and simultaneously covered the sheet over me with her left hand.

I did not report the incident at that time as I amazed, embarrassed and unsure what happened.

On my next visit in June, while I was just doing small talk, she starred at me not saying much just looking me up and down. Then she said, are you reading me, I responded I’m trying. Then I proceeded to explain the medical reason for my visit.

In October of that year, she contacted me regarding a test that had to be performed regarding my heart. During the conversation she said, well gorgeous I need you to be near your telephone. I wasn’t near my telephone earlier that day, so I proceeded to explain why I was away from my phone. At that time, she interjected I can call you gorgeous right? I did not respond, she then said, am I looking at the right chart? She then said, don’t you think it’s time for us to move forward? Once again, I did not respond, she then said, no, no I’m sorry. Get a pen and take down this number I advised her that my nephew was in me are and they were good about calling me. I tried to speak with her about this situation but, she became angry. Not sure of what to do next I wrote her a letter apologizing, I sent her several letters asking her to just speak with me. I made an appointment to see her and she refused to honor my appointment. I did not want to file a complaint I just wanted to understand the situation and hope to resolve it. I tried filing a complaint with Kaiser a Edwardo Avila responded that the outcome I was seeking would not occur. I said, so I am waring my time. I’ll take my complaint higher. I contacted the California Medical Association who did nothing except take my complaint and said the matter is closed and the evidence warranted no action would be taken.

This entire ordeal has disrupted and contuse to disrupt my life daily. What do I have to to-do get someone to hold your Doctors/Physician and Staff accountable for their abuse of power and taking advantage of customers. While they hide behind their organization and use their Physician privileges and clout as a doctor to sexually assault patients in their care.

For over 25 years I worked as the Director of a Security Department investigating crimes of all sorts, in conjunction with two adjacent city Police Departments. We assured the public that the campus was safe and did so while investigating crimes on a daily basis. We did not let a victim of sexual battery, or any other crime feel they were not heard. We provided Counseling, security, and any other assistance they may have needed to assure their safety and concerns. However, that is not case with neither Kaiser Permanente, Dr. Heidi L. Escurra, or the California Medical Board.

Do I need to take my story to the press and the newspapers to get justice? Is this the only way a person can get just results for being a victim of sexual assault? Where is true justice?

My wife was adding me to her Kaiser Retiree coverage; we previously been covered by Kaiser via our employers but are now retired. Several months ago, we received a notice that they needed an addition signature on the enrollment form. I immediately did that and returned the signed application. In two subsequent months, they asked for the same information, I again signed and returned the forms. Upon calling at the beginning of July, we were informed that they had, indeed, received the signed form and that it was processing. Today we were informed that, while they received the form, they had not processed it until July 7th, making it late. I have lost my coverage and they will not let me re-enroll until open enrollment at the end of the year. They are already receiving my IRMAA payments from MediCare for this coverage.

I have been trying to get forms that were submitted over a month ago. May 24, 2023, to be exact. I have contacted member services and I have yet to speak with someone. I have reached out to the person that is handling the complaint and she has yet to return my call. I even called the supervisor of the department, and he has yet to return my call.

I have no idea where to go from here or better yet who I can actually contact to get this issue resolved.

Kaiser Permanente is a healthcare provider that has received a Medicare 5-star rating in California. I had an experience with their services about 11 months ago when I visited my doctor to explain that I was experiencing intense pain around my mid extremities when I stood or walked for 2 to 4 blocks. The doctor recommended acupuncture, but after six sessions, I was still having issues. I informed him about this, but after four months, I was still experiencing the same problems. He told me that he did not know what was going on.

I had the same conversation with another doctor two months later, and she recommended that I get another opinion. I had an appointment with a new doctor about two months later, and I explained my situation to him. He ordered a scan, but on my next visit, he told me that he did not see anything wrong. It took three Kaiser doctors and 11 months to finally find out that I had a hernia. My partner, who is not affiliated with Kaiser, suggested that it might be a hernia, and two days later, a Kaiser doctor confirmed this.

I was referred to a surgeon who wanted to perform outpatient surgery, but the only catch was that I had to drive 30 minutes to a location that was in the middle of nowhere, even though there were three or four other places that were only 5 to 10 minutes away. If you don't mind this kind of treatment or lack of treatment, then Kaiser California might be the right choice for you.

I've been a part of the Kaiser network since I was a little kid. I was born there and so were my kids. But lately, I found out about a Kaiser that I hope nobody ever has to go through. Before two months ago, I really liked the Kaiser network. But now, everything has changed. One of my family members got diagnosed with a serious disease that required hospitalization. I never knew that Kaiser would give you good care for only 21 days and then kick you out because they don't get paid. I didn't know that Kaiser is a drug dealing business machine that "thrives" on drugging their patients to feel better. Doctors rush through to see as many patients as possible because time is money. They only spend 15 minutes with you and then they're out. Their case managers always say what they can't do and won't do. One of their social workers hung up on me. One doctor didn't call me back for 5 days even though the system showed that she got my messages. When she finally called, she said, "Well, I saw that you called, so I'm calling you back. But I don't have time to see you, and you're not even in my area." Even though my family member is her patient. I have so many stories. If you have a choice, don't choose this network. They're okay for general wellness care, but anything related to hospital care is really bad. If you ever end up in the hospital or need specialized care, you'll quickly find out how uncompassionate and uncaring they are. They only care about the Business of Kaiser, not about you as a patient.

Kaiser Permanente is an insurance company that has its pros and cons. If you are someone who doesn't need any medical services, then this insurance might work for you. However, if you are someone who needs medical attention, then you might be in trouble. Kaiser Permanente is here to make money, and they don't seem to care about their members' well-being.

Their member services and grievance process are a joke. If you have any complaints, you will be on the phone for hours, and you might not get any action. They will tell you to go to the emergency room, which can be expensive. Why can't they do a proper diagnosis and start a treatment plan? It seems like they are not interested in doing that.

I had preventive procedures like Colonoscopy and Endoscopy for my stomach, and the Kaiser doctor messed it up. They hire mediocre doctors so that they don't have to pay much and can earn more money. Since then, I have been bedridden from a healthy person. They made my life hell, and now they are not taking any responsibility for it. I am in pain every day and night for the last 1.5 months. I am struggling to get any care from Kaiser. I have to make a thousand calls, emails, and complaints, but still, I am struggling. I have to tell them to do an ultrasound or urine work to diagnose what mess their GI doctor has done to my health. They are not doing anything to diagnose the issues and provide proper treatment.

The doctor who did the procedures is not even responding and not ready to take any responsibility. This organization needs serious improvements. They need to hire better doctors and improve their member services and grievance process. If they don't do that, they will lose their members' trust, and people will start looking for other insurance options.

Kaiser Permanente is a healthcare provider that has been in the news lately. They have been accused of focusing more on selling their services than on providing solutions to their customers. This is evident in the way they handle customer service. They are very good at reminding you of appointments and tests, but when it comes to negotiating with the finance department, they are not very helpful. You are often sent into voicemail hell, and it can be difficult to get the answers you need.

One customer had a $60 co-pay for a checkup, but it turned into three additional laboratory bills, each listing a different amount and due date, totaling over $300. This customer signed up with Kaiser because they advertised free preventive care, but they still don't know when the bills will stop rolling in.

However, there is some good news. When this customer complained about the preventive care bills, they eventually got Kaiser to reverse the charges and credit their account. When their annual plan renewed, they had to renegotiate a monthly fee based on fluctuating income. It took six months to reduce their fees and keep their coverage. Ultimately, it took an appeal to Covered CA to get Kaiser to take notice and reinstate their coverage, followed by repeated corrections to the number of months that had been paid.

Unfortunately, things took a turn for the worse. The customer lost half their clients to economic conditions, and Kaiser dropped them for late payment. They do not qualify for Medicare or Medi-Cal. The Affordable Care Act gave Kaiser free reign to terrorize the self-employed. The customer is guessing they can fight back once they can pay the past due premiums, but it is a nightmare to maintain the financial aspect.

All of this for preventive care. The customer hopes they never get sick and actually need Kaiser's services.

My husband and I had a really bad experience with Kaiser Permanente. He got sick with covid in January 2021 and we reached out to his primary care doctor, Dr. Paul, for help. We were hoping to get some medication to help him with his symptoms, especially since he has a heart condition called a-fib. We didn't expect a quick response, but we were disappointed when Dr. Paul never contacted us. We waited for three days and my husband's condition was getting worse. So, my daughter and I had to advocate for him and we got another doctor at Kaiser to prescribe some medication.

I don't have Kaiser insurance, but I also contracted covid and I was able to get help within 24 hours. My husband had to go to the ER at one point, but he was not offered any treatment. They did tell him that he had diabetes and had been diabetic since June when his blood sugar was over 300. He went to the ER and his blood sugar was 330. We were shocked that his primary care doctor missed this and failed to tell him that he was diabetic from June to January.

We were really disappointed with Kaiser and we decided to switch primary care physicians. We used to think that Kaiser was a great healthcare provider, but they have slipped horribly since we first selected that plan. We don't believe that they deserve their 5-star Medicare rating anymore.

To be fair, the doctor who finally helped my husband (late in the game) was really helpful. He provided teleconferencing and prescriptions that helped my husband. But we couldn't understand why his primary care doctor, Dr. Paul, didn't do right by him. He didn't explain anything and he didn't contact us at all. It was really poor on his part.

We filed a non-Medicare grievance, but we were told that the team would be informed about our experience and no action was taken. We should have filed a Medicare grievance, but we didn't know that my husband was not given any diabetic help when he first became a diabetic. As a result, he now has diabetic retinopathy, which could have been avoided if he was given care and medication sooner.

In our opinion, Kaiser caused my husband harm instead of helping him. We hope that they will improve their services and provide better care to their patients.

Kaiser Permanente is not the best insurance company out there. They don't cover any clinics in my area, which means I have to drive at least 20 miles to get coverage. It's frustrating because they used to cover my primary doctor until they built a building near her. Now, even though I pay for insurance, I have to pay cash to see a doctor I actually trust. I've been to some of their clinics before they shut them down, and all but a couple of their doctors and nurses told me I didn't have what I was coming in to see them about and said they might not treat me. It's like they don't care about their patients.

I've had to tell them they need to actually test me for the things I'm coming in for and treat me, or I would go to the ER. After all that headache, it turned out I did have what I came in for. They have also tried to deny me refills on non-narcotic prescriptions before and different birth controls before. Luckily, my doctor who I'm forced to pay out of pocket fought that. They assigned me one of their male primary doctors without my consent, and when I had them change it, they gave me a doctor that only works the days I work. So, I asked them to change that again, but they didn't. It's like they don't listen to their patients.

I have to bring all my medical information into the doctor I have seen for 10 years because they will not list her on my medical records. This last visit, they refused to cover my antibiotics. Luckily, the pharmacy used their discount card so I could actually afford it. The only reason I stay with them at all is that my employer pays for a lot of it. I don't qualify for any state medical, even though I'm paying every month for medical that covers less than state medical does. It's frustrating because I feel like I'm not getting the care I need. They are horrible.

I'm a member of Kaiser Permanente in San Diego, and I have mixed feelings about it. On one hand, it's convenient to have all the medical services I need in one place, like the lab, pharmacy, and X-ray. On the other hand, I've found that Kaiser's lack of access to top-quality specialists and the fact that you're stuck with their doctors can be a huge negative. With other insurance plans, you have the option to choose a different office or practice if you're not satisfied. With Kaiser, you're stuck with their mediocrity and have no choice.

Unfortunately, my experience with Kaiser Permanente took a turn for the worse when I was diagnosed with advanced cancer in 2022. Despite my clear concerns about having cancer, both my primary care doctor and urologist did nothing. I even asked about getting an MRI, but the urologist wanted to wait. I waited for about four months before he finally ordered the MRI, which came back with likely advanced cancer. From there, my "Kaiser Experience" only got worse. Everything was pushed to email and phone, and the nurses didn't follow through with what they were asked to do. There was zero support for cancer patients, and I had to advocate for myself and my family to get timely, quality care. My experiences with multiple, different Kaiser doctors were bad, and I've had other people in the area reach out to me with similar stories.

While there are some good doctors at Kaiser Permanente, they can be hard to find. Overall, I wouldn't recommend Kaiser Permanente to anyone based on my experiences. If you're considering Kaiser, be prepared to advocate for yourself and your family and push hard to get the care you need. Don't expect Kaiser to watch out for you because they won't.

Kaiser Permanente used to be my go-to healthcare provider. I would hear others complain about their experiences and think to myself, "they must be unlucky." However, I have recently come to realize their blatant incompetence. The only positive aspect of Kaiser is their use of technology, but even that has aided in their failures. It seems as though they are so obsessed with their app and speedy check-in services that they have lost sight of their main objective, which is to care for people.

I have been struggling with work and personal stress and have been practically begging for a leave of absence. However, Kaiser has been making me jump through so many hoops. I keep getting referred to psychiatry, which is ridiculous since trying to get an appointment for therapy or counseling takes months! My doctor stressed the fact that even psychiatry most likely will not approve a leave of absence because I need to learn how to manage my stress. While I agree with this to a certain extent, I also need time to deal with my personal issues and focus on my personal needs. Unfortunately, I am unable to do this when I have to be in an office for 9 hours a day plus the commute. I need to stay home with my kids while we grieve the loss of my mother, but no one will help me.

The doctor I saw today made it her objective to tell me how important it is for me to work. She must have said the word "work" 23 times during her 2-minute rant. I understand the importance of work, as I need my job, but can't they give me just 4 weeks to get my mind right? It's ridiculous. It's no wonder this country has an epidemic of gun violence, with so many people at their wits' end, frustrated and unable to get the help they need.

Next year, I am leaving Kaiser for good. Their incompetence and lack of care for their patients have left me feeling hopeless and frustrated. I hope that other healthcare providers can learn from their mistakes and provide better care for their patients.

I gotta say, I had high hopes for Kaiser Permanente when I signed up for their medical coverage back in September. I mean, I needed to see a doctor for some serious medical issues, and I was counting on them to come through for me. But boy, was I wrong.

It's been over a month now, and despite my constant urging, dozens of emails, and several phone calls, I still haven't been able to see a doctor. I even went to one of their locations in person to make an appointment and provide blood samples, but nothing seems to be working.

Finally, a doctor was assigned to me and we had a phone interview a few weeks ago. We both agreed that I needed an in-office appointment to properly address my medical needs, but when I showed up for the appointment, the doctor claimed she had a "schedule change" and changed it back to another pointless phone call. I mean, come on!

I waited for 40 minutes for that call, but it never came. And when I tried to call or write or create a grievance, they just stalled and lied and wasted more of my time. It's like they don't even care about my health or well-being.

Honestly, I'm at my wit's end. I can't keep waiting around for Kaiser Permanente to get their act together. I need to see a doctor, and I need to see one soon. So I'm going to have to ask my employer to switch me to a different insurance option as soon as possible. Because if this is what "Permanente" means, then I want no part of it.

I was a bit hesitant to go to Kaiser Permanente due to some past experiences, but I decided to give it a try. At first, my primary care physician seemed to understand my concerns and was empathetic. However, when I started to need help with specific issues, he treated me as if I was bothering him. The specialists were even worse. They were only helpful if the problem was easy to solve. As time went on and my health issues became more complex, they seemed to give up on me.

Recently, I experienced severe chest pain, a spike in blood pressure, and a rapid heart rate. I was dizzy and confused, and I couldn't make it to the hospital. The next day, I went to my primary care physician, but there was no sense of urgency or concern. Instead, he focused on my anxiety, which wasn't the issue at all. I didn't even bother going to the emergency room because I knew they wouldn't be able to help me. The doctors at Kaiser Permanente seem to have tunnel vision and can't think outside the box. They label you and move on without trying to find a solution.

My wife also had a bad experience with Kaiser Permanente. Before we were patients there, we went to UC Davis. My husband had a biopsy done, and it was found that he had skin cancer. Unfortunately, we had to transfer to Kaiser before it could be cut out. Now, his doctors claim that it doesn't look bad from the outside. When we asked for a second opinion, we were told that we couldn't get one. We pushed, but his dermatologist called back pretending not to understand the problem. It seems like they're trying to keep us from spending money. We're switching back to our old network in January.

Overall, Kaiser Permanente feels like a cattle mill. Every time I see their commercials about caring and thriving, I want to throw up. It's a nightmare, and I'm filled with fear for my husband and myself. I know this review isn't very concise, but I'm very stressed.

Kaiser Permanente has bad mental health services and this follows into the general and specific care. I would get grilled by some doctors in a pathetic, what’s the matter with this dr treatment… they asked me questions about my mental health which is fine. .. sad and the medicine saves insurance money over good health care. Pray nothing big hits under Kaiser care.

On 3/01/23 I ordered a refill of Albuterol Sulfate. Today (3/24/23) the prescription was still showing "processing". I do not have any more of the medication left (I had limited my use of the med to stretch it out while waiting). I was told that the Livermore facility did not have the medication and did not know when they would. I do not understand why the pharmacy did not notify me that they would not be filling the prescription. I called and the phone tech was able to find the medication at one of the Pharmacies and sent a request for me. A few minutes later I received a message from the online pharmacy saying "it was too early to refill this prescription" and that they had cancelled my order. My doctor was able to get the order resent to the main pharmacy.

Kaiser deserves a Me Too moment (Oakland Hills / Mills)

Kaiser Permanente runs an open air vagina market that compels women to expose their genitalia to non essential medical assistants. The policy exists as an internal memo that has never been provided to patients, permitting doctors and medical assistants to create rules or policy guidelines at will. Sexual assault is defined as an unwanted sexual contact. By definition, hundreds of women are denied their patient and Civil Rights by being told that the chapeeine must be present to view their genitals against their will.

The truth is every patient has a right to reject treatment that they deem incongruent with their faith, conscience or will. In my experience, the doctor lied and asserted that the policy was an actual legal code. The doctor allowed the assistant to peer into my vagina, while I openly protested. When you escalate a complaint to management, you're told that the chaperone is not a voyeur and they should be given grace in the execution of their duties.

Kaiser expects women to allow spectators, who serve no medical purpose, to be in the room in order to indemnify themselves against sexual assault allegations. Be forewarned. You have a right to opt out, but the doctor will attempt to dissuade you, then allow the chaperone to peer endlessly into your agape vagina. Kaiser deserves a Me Too movement. They are responsible for denying women bodily autonomy on an alarming scale.

do NOT contact me with unsolicited