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Kaiser Permanente Complaints 152

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3:24 pm EST

Kaiser Permanente Primary care, sleep clinic

HIPPA violation. My husband wrote a letter to my PCP who relayed the information to my sleep doctor. I have now been incorrectly labeled in my chart with no input from myself, an exam or a complete work up. My chart has clearly wrong statements based on his letter, I was never allowed to voice my concerns or help complete my work up. My doctors also lied about speaking to my husband. I give my husband access to my chart but coming to his own conclusion and writing this letter clearly put blinders to my recovery and from ever trusting my “team” please let me know asap before taking this to the OMB.

Desired outcome: Make them sit through the hippa onboarding again, retract incorrect statements in my chart or support it was facts and lab values not hearsay.

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8:04 pm EST
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Kaiser Permanente Chronic pain care

My name is Marshall. I’m 60 and received a disability retirement from law enforcement in 2013. I’ve been living with chronic pain since breaking my leg in 2000 and even more so after a 2009 unsuccessful spinal stenosis surgery. Over that period of time, I never had any issues with my opioid medication and never asked for an increase in medication. Last year, after being prescribed the same pain medication for ten years, I asked for an increase due to other pain issues developing over the years in other parts of my body. I filed a complaint with Kaiser after several months of denials as I felt my pain concerns were being ignored and/or minimized. Since then, new CDC guidelines have come out and my doctor is now weaponizing them to take this medication I rely on away from me. The guidelines are voluntary and state specifically to consult with the patient before any changes in a treatment plan. I was never consulted or included in any case plan. Additionally, I had not been seen nor had any kind of an in person physical and/or imaging with my doctor since the pandemic. Yet, he is now “tapering” my medication until it is gone. I’m terrified as I was already having severe pain issues and now the only safe and legal medication that works on my condition is being taken from me. How does this help the opioid epidemic. The CDC guidelines were not meant to be used this way and Kaiser must stop attacking Chronic Pain patients and placing their lives in danger. I feel as if I have received a death sentence. Please help. Thank you for your help.

Marshall Macknicki

Daly City, Ca

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MrP UFO7
US
Sep 03, 2023 2:48 am EDT
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Why not file a grievance?

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Diana l Hall
US
May 16, 2023 4:32 pm EDT
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Hello

I have been having chronic pain in my neck and shoulders also insomnia for about 25 years now they have taken my pain meds and muscle relaxer they disconnected this medication I still get my pain since January no muscle relaxers and haft of my sleep medication I have pain all day I should have took stock out of on tiger balm I would by rich now lol so anyway I was glad to hear I am not alone in this experience

Diana Hall retired Assistant Manager Retail thanks again

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Courupt
San Francisco, US
Apr 09, 2023 3:16 am EDT

Cant we take legal action ? They can’t treat people like this

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8:14 am EST
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Kaiser Permanente Emergency service

Bill date12/13/2022

Account # [protected]

I am an unemployed 62 year old, living abroad on my social security of $1600/month.

I would like for your company to arrange a payment plan because I cannot pay my bills and live. Hopefully you can review my account and arrange a payment program so that I can pay the total bill within the next 12 months. I am willing to pay for the services that I received, however I'm not employable. I will be filing for disability within the coming year.

My mail is received at my parents' address in Vallejo, Ca.

Desired outcome: Arrange a payment plan to complete the total payment within the next 12 months.

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4:30 pm EST
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Kaiser Permanente My ineligibility in Kaiser permanente

I started my job in south Sacramento Kaiser permanente as a housekeeping aide in 2021. They terminated me without giving me valid the reason and explanation. The Assistant manager in the department stated while we were in the office . He said “A release from probation is not the same as a termination. It is just the not right fit but does not count like a termination. I do believe you are a good fit for another Kaiser job. If I get a call for a reference, I will not give a bad review.” So here I am confused, if I got terminated or they just end my assignment. Please reply me ASAP.

Desired outcome: I would like to apply again in the Kaiser permanente, I received the email saying I am not eligible to rehire. Why not !

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9:40 pm EDT
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Kaiser Permanente Financial assistance program

Although this is a program that other insurance companies do not offer, it does not do much good if the only places you can use it is a 2 to 2 1/2 hour drive away from your home. Where I live there are no Kaiser hospitals and everything has to be referred to doctors and hospitals in my area. I called and spoke to a customer service person in the financial help department and was told it could only be used at Kaiser facilities. I looked them up and they are both approx a 2 1/2 hour drive, one way, from my home. Why can it not be used at places referred by my doctor?

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5:25 pm EDT
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I got hurt at work got pinned with forklift. My lower legs got hurt. I told the doctor that my leg is hot,red,and irritated and swollen. She blew me off the next day my legs got worse got an infection got admitted to hospital had to have antibiotics IV. She never seems to not care what I have to say she put wrong info on summary visit. Saying something I didn’t say.

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2:55 pm EDT
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Kaiser Permanente Medical mismanagement

My mother, Vicki Jenkins-Long, is a seventy-seven year old Medicare Advantage client of Kaiser Permanente in Columbia, MD. She was under care of Dr. Diaz (PCP) and is currently under the care of Dr. Sloane at South Baltimore Kaiser.

For six years, she has experienced worsening collitis and diverticultis symptoms, along with worsening GERD. Dr. Diaz repeatedly refrained from doing anything but changing meds, did not order tests or scans. She did not seem to understand, or care to understand, that an older woman, with poor balance and other issues, who was (until last November) a full-time caregiver for her invalid husband, and who still works fulltime, was not experiencing temporary, or benign symptoms.

Four + years ago, she collapsed at work, and was rushed to the ER so quickly that no one knew where she was taken. She had emergency open gall bladder surgery, and was told she had a large, benign, hiatal hernia.

Summer 2021, her again worsening symptoms (extreme fatigue, shortness or breath, dizziness and faintness) were being ignored. She had intermittent bleeding that was not followed up on, the symptoms were attributed to "benign" hiatal hernia and no follow up was made. While walking her dog, she lost consciousness, and suffered head trauma and concussion. Upon emergency admission, it was determined that she had an acute gastric bleeding ulcer, that had been bleeding into the abdominal cavity for at least six months. Her hematocrit was very low, and her hemoglobin was scored as a 3. She had emergency surgery again, and was discharged. Post op again included NO significant f/u of continuing GI symptoms.

During the Summer of 2022, she was again taken to the Emergency Department in June for severe abdominal pain. Her new primary care physician (Dr. Gina Standard, Internal Med at Columbia Gateway Kaiser) now agreed that her symptoms, the ulcer, and the gallbladder, were all probably due to the hiatal hernia getting intermittently incarcerated (known as Saints Triad). She ordered work-up studies, that were scheduled for September, but my mother had a single positive (rapid antigen) Covid test. She subsequently had two negative at-home tests, and two negative PCR tests (both of which were conducted at a Kaiser facility). Despite the repeated negative tests, clearance from the Howard County Department of Health, clearance by the St. Joseph's infectious disease specialists, and the standards from the CDC which state that she should be treated on schedule, Kaiser has refused to permit needed tests in preparation for a surgery to repair the hiatal hernia for at least another month.

Since the beginning of September, my sister (who is a medical doctor normally working in the Kingdom of Cambodia) has been with her. During that time, our mother has not been able to tolerate ANY solid food (i.e. rice) without projectile vomiting. She was able tolerate liquid diet until 20 September, at which point she started vomiting even with soups. On 21 September, she started vomiting when drinking a Glucerna. She has not been sleeping from the pain. Yesterday (22 September) she was only able to swallow a few sips water with baking soda. The inability to consume fiber (e.g., vegetables and whole grains) has once again kicked of severe collitis and diverticulitis, leading to intermittent severe colicky pain and inability to tolerate more than a few sips of clear liquid at a time. We suspect mesenteric vascular compromise.

Early this morning (23 September) she was admitted to the University of Maryland St. Joseph Medical Center dehyrated, having consumed very few nutrients in a month, and in severe pain. An endoscopy was performed, and we were told that since there is no sign of CURRENT incarceration of the hernia, that Kaiser would not approve continuing with the tests (a swallowing, modified barium, test, and a fluoroscopy) to determine a surgical approach, for at least a month since she had a single, likely false, positive Covid test two weeks ago.

Kaiser's insistence on protocol over proper patient care, and the reliance on treating only emergent symptoms, with out trying to deal with the root of the problem, has resulted in our mother having repeated emergency surgeries, physical trauma, and nearly bleeding to death. If she is discharged again, without proper follow up or an urgently-needed treatment plan, it is likely that she would not survive the next month on her own.

Desired outcome: Immediately approve all tests requested by our mother's primary care physician, and schedule whichever repair surgery is deemed most prudent following those tests.

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Marissa Scott
US
Dec 01, 2022 4:10 pm EST

My Mother is currently experiencing the same issues with Kaiser, in California. The similarities of their stories are mind blowing. We are currently working to get her seen by a gastroenterologist outside of Kaiser.

Thank you for sharing!

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11:33 am EDT
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Kaiser Permanente Out of Network Coverage & Meds are a joke

Had to go with kaiser for the out of network coverage. There was NOTHING in the paperwork given to me that they completely changed their prescription coverage from 2021 to this year 2022. No letter in the mail. No phone call until 2 months AFTER i supposely reached my limit. And there was nothing in the paperwork that even remotely suggested a limit. They did say up to 10 for doctor visits. That was at least clear. Nothing for this new script limit they placed.

I was denied any filled scripts out of network because I had "reached my limit." They only allow 5 scripts for the entire year. The only way I can get any of my meds now is through them ONLY. Their pharmacies. Their people.

I talked to multiple reps and none of them found this limit. Not a single one. I finally got a manager that explained it was "probably in the fine print." I explained to her how unethical it is to control where we (meaning their customers) get our medication. Why should I have to drive over an hour to get my meds?

The manager went quiet and then just blamed Medimpact for the entire issue because Kasier won't do their own prescriptions. They claim that it's theirs but then they say that have a "partnership" and that Medimpact controls how, when, etc for any and all medications.

I filed a grievance with them and it went nowhere. They just swept it under the rug. I got 4 copies or so of the confirmation of my grievance but it didn't say what my grievance was. Just that I had filled one and that they got it. No communication as to where to go from there. No follow up. Not even a phone call. This was back in May/June 2022 when I filed and got all the confirmation letters in August 2022.

I have gone back in the paperwork I was given. For their different plans. There was nothing clearly stating this 5 script limit. The customer service reps can't find this fine print either. They were just as confused as i was. And the manager the gentleman transfered me to couldnt even tell me where to look for it for the proof. This is something a manager should be able to do so I can understand this massive policy change. The reps themselves should be able to find this as well.

I have dived all over the website to find this specific issue and have found nothing. They say they accept out of network pharmacies and list them but they don't say a single word about the 5 script limit. They are purposely hiding this detail.

How is this ethical to hide this very serious life affecting policy? Many, many patients need more than 5 scripts a year. Why are they not upfront about this? Why can't I find anything on their site about this?

Something this drastic needs to be open and addressed for any current and potential customers. It should NOT be hidden.

Desired outcome: This entire policy needs to go. No more 5 prescription limits. I should not be denied because I reached some hidden limit on my prescription fills that not even the customer services reps and managers can find.

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11:21 pm EDT
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Kaiser Permanente Un-Enrollment Process

I enrolled in the KP Medicare Advantage Program in 2020. My main health problem is arthritis in both knees and shoulders and the severe pain it causes. I've self medicated with pain pills that may contain fentenyl and I experience painful withdrawal symptoms when I can't get them. KP doesn't offer pain management treatment and their treatment for opioid withdrawal requires me to receive a dosage of Suboxone at their office in the morning and stay there for a minimum of 3 hours so I can be monitored.

I found much better alternatives for my health problems with doctors who accept Medicare. I called KP in April to end my enrollment with them. After answering some questions I was told by that I was no longer enrolled. However, I found out from a doctor's office a month later that I didn't have Medicare. I called KP and was told that my request to end enrollment over the phone a month earlier was rejected. I should have been informed, but was kept in the dark. I complained to Customer Service and was sent a form to send KP to end enrollment. I mailed it to them and 2 months later received a letter saying they rejected my form on the grounds it was outside of their enrollment period. That reason makes no sense because I should be able to leave whenever I want. It's now been over four months and, even after sending a letter and another form, nothing has happened.

It's obvious KP is dragging out my request to end enrollment so they can continue to collect my Medicare payment. I've had angry phone calls with them demanding an end to this but it makes no difference. What do I need to do to get KP out of my life? I can see why there's so many lawsuits and complaints. They are a corrupt company that will do anything to keep their profits coming in.

Desired outcome: I want my enrollment in the KP Medicare Advantage Program to end immediately.

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Tony Williams
US
Sep 05, 2022 11:45 pm EDT

I have a deadly lung disease. They provided medications and oxygen when I was paying very high premiums. I am now on medicare, and kaiser has been removing my medications and removed oxygen, reason, "You don't deserve it as you don't have C19".

I had an insurance agent get me dis-enrolled from kaiser, and enrolled in Loma Linda University Medical group.

It happened in just a couple weeks.

Get an insurance agent, or make a phone appointment with the state insurance agency. They will contact you in less than a week, judging by experience, and reputation.

Then Kaiser threw our two special needs adult children out, and I am in a rush to get them into a medical facility with health of people foremost and in front of the profits personal pocketbooks.

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11:00 pm EDT

Kaiser Permanente 24/7 nurse consulting telephone line

Today, May 17th, I called Kaiser Permanente's 24/7 Nurse Consulting Line regarding a medical concern. I was told there was a hour and 59 min wait but I would be given the option of a call-back and then put on hold. I was never given the option of a call-back. After being on hold for over 2 and a half hours, I hung up and called back. I asked why the wait times were so long and was told that just the way it is since covid. I suggested that hiring more nursing staff might help, but was told that it wouldn't since some calls take longer than others. I thought that would be factored into the staffing needs.

Anyway, this excessive wait seems to cut across other areas at Kaiser as well such as length of time to get an appointment for care. I don't know if my being on Medicare has anything to do with it. My patient number is checked prior to stated wait time.

Anyway, I will be changing my Medicare provider when I am allowed in October because I find it extremely difficult and sometimes impossible to get care at Kaiser Permanente Washington.

Desired outcome: Emphasis on patient care and making it easier and less frustrating for the elderly to request and get the care they need in a timely fashion.

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Tanya GreenCox
San Jose, US
Oct 17, 2022 4:23 pm EDT
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My daughter has been waiting v-e-r-y long time frames on the phone too in the Fresno, California area for a Docter appointment or follow-ups.

"This is becoming terrible, not to be able to get the health care need that is needed!"

The last few weeks, while Kaiser Mental Health was on strike; they wanted to reach out sooner to clients, but upper management in Kaiser corporation has different views. "Does upper management not have radios or TV or newspapers to see how some people need more Mental Health care; sooner and more often after COVID-19 effects?"

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5:36 pm EDT
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It has become a pattern in kaiser permanente where dr are so careless and so linent towards patient health. I have recently join kaiser 3 months ago and in these 3 months, their drs have shown their incompletency multiple time, like a government office we went to see a dr and he said go to this dr they are better than me. And we have to reschedule the...

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8:53 am EDT

Kaiser Permanente Pharmacy at silver spring

3/24/22 at 12:30pm, I went to Kaiser in Silver Spring to get a prescription refilled. Per KP.org the refill date was 3/31/2022. One week away, but I was out of my Dorzolamide and needed immediately. The pharmacy technician said she could not refill it, unless I paid for it out of pocket. I asked if I paid for the prescription out pocket, then would the prescription refill date in KP.org change. She said NO. I asked if I could refill my prescription on 3/31/2022 and she said YES. When I picked up my paid out of pocket prescription, refill I was surprised that I was given 3 bottles of Dorzolamide and was charged $49.46. When I got home and checked KP.org, I discovered that my prescription refilled dated changed to 6/12/22. The insurance company did not pay for it. I paid out-of-pocket for the refills.

Something similar happen to me a few years ago at this same Pharmacy. They had me paying the out-of-pocket for Dorzolamide for several months. I tried talking to the techs explaining what happened and that they were charging me out-of-pocket. They refused to listen; told me to call my doctor or billing. They caused the problem and would not even listen and try to understand.

Please correct this problem.

Desired outcome: I would like my money refunded or the date in kp.org changed back to 3/31/22.

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6:04 pm EST
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Kaiser Permanente I spent all my money, i'm broke, outta work, no is and it's your fault

I did have a good job and kaiser INS when I became I'll. I saw Patel (general) Srivastava (MH) Pleasanton. I had a spinal/back problem and Sleep disorder. Patel would never see me in person so we had zoom over 1yr. Srivastava just listened and only "yeah". No one ever prescribe anything that worked. I was loosing 1lb each week and told my doctor. Now no job, no ins, almost dead. Before sickness I weighed 180 now I'm about 140 and have insomnia or max 2 hrs sleep then I wake cold sweats. I've quit everything I can think that may have caused this including smoking marijuana as suggested but all I ever wanted was someone to see me in person and I begged them too. Never got good results Kaiser. If I was looked at in person the nurse would weigh me and validate the loss.
I'm about 146lbs today not my diet intention. I had to always tell them what I though would be a good idea. I. e blood test, x-ray, MRI, colonoscopy. Sure those people did their job and I spent 10k if my savings in copays. The meds were always ineffective. Gabapatin, Meloxicam, Hydroxyzine, low doses.. I'm not sleeping please. I smoked the Pot to try to sleep and increase appetite and it worked better than what your doctor's would prescribe. I actually was thinking of getting drugs of the streets but never was that insane. I feel as if Kaiser knew I was going to die and this is your plan. Get rid of him or your doctors are afraid to prescribe or just won't. Does this make any sense. I've engaged with one of your Cust complaint people when I was insured and already complained similar situation when I got phnmonia 3 plus yrs ago. I had to be seen three times with flu symptoms until again nearly dead and then you agree to x-ray my chest and you found the phnmonia left lung and gavee the Zithromax I asked for first visit. Why am I guiding or having to force the doctors lately. In the old day any doctor any health provider always got me well first visit. And they listened.
I now in my death bed, on Medical, been to Emergency twice this week have another appointment with new Doctor at Stanford tomorrow. I hope it's not too late such as we found cancer and if we only caught it sooner. I hope not but I think Kaiser already knows or you people are incompetent or don't care.
What a world this has become. what happened to the oath doctors took.
I pretty sick right now so trying to be clear as possible and I'm sure if I cared to elaborate more I would incl greater detail. It's just I feel I'm probably wasting my time.
Regards Michael Drush
[protected]

Desired outcome: You should know , gimme my money back I'm broke know

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12:24 pm EST
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I have been with Kaiser since about 2007 in that time I have had many different primary care doctors and have been treated poorly and have had many of my health issues neglected. MY issues are : heart problems, liver disease, calcified pancreas, hernia, colon problems, bulge in abdomen, distended abdomen, lower back disk problems, asthma, high blood...

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3:51 pm EST
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Kaiser Permanente Healthcare

I have been with Kaiser Permanent since 2007 and what a mistake I made staying with them all these years. I have been treated with neglect and condescending attitudes by many doctors there including some nurses. I have been trough at least 13 primary physicians since I started with them

My health now after all these years of neglect and poor service is suffering greatly. I will list my issues : heart problems, liver problems, calcified pancreas. colon problems, bulge in abdomen area, lower bask disc problems, chronic constipation, distended abdomen, chronic vein insufficiency which causes edema fluid in feet legs and ankles. 9 ingrown toenails, a painful varicosele vein in left testicle area, asthma.

Most of the issues on that list have been neglected for many years so they have gotten worse. I have been treated very rudely by at least 7 doctors and Kaiser and also some nurses. The most recent problem that I just has was I been waiting for many weeks for my appointment with my new primary doctor named Dr Choi. Then over a week ago I went to the website to check something and by chance I went to the appointment are just to look and I noticed my appointment for Thursday January 20 was not listed anymore.

this just made me terribly upset and angry so I called the main number for Kaiser and the lady checked and sure enough they removed my appointment and did not give me a reason. I really needed this appointment too as I have some serious issues I needed addressed like having night sweats now for over 4 months and also my blood pressure keeps going high and low for no apparent reason.

If you are familiar with Kaiser most appointments take a long tome to get and sometimes you have to wait weeks for them especially if you trying to see a specialty department doctor. Now this idiot nurse calls me yesterday and says on my voicemail that my appointment was cancelled and that I can make an appointment with someone else and that can take more weeks to happen.

Now I am up a creek without a paddle I sit at home suffering with all this and if I was able to keep my appointment yesterday instead of the cancelling it for now reason maybe this problems would have already been addressed. I am sick and tired of their abuse and neglect now I am thinking about getting a lawyer and suing them for wall they have done to me and for neglecting my health. My advice to anyone looking for healthcare is to stay far away from kaiser as you can seek medical help elsewhere

Desired outcome: Aplogize to me start taking care of all my health issues stop being rude and condescending or I am getting a lawyer and sue them.

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11:27 pm EST
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Kaiser Permanente Billing

My daughter is covered under her mother's Kaiser Plan, Kaiser billed me for a well child visit. I don't have Kaiser so I called billing and informed them of their error. Billing basically informed me that it is not their problem, both parents are responsible for their child's medical bills. I asked them to check the mother's insurance coverage with them and they told me to have the mother call them and straighten the matter out. I'm the one being charged uncovered price from Kaiser when in fact my daughter is covered by Kaiser. under her mother's health care plan. Now Kaiser is sending me emails related to the mothers employment coverage. I filed a complaint a week ago but have not received an answer. I can't discuss the matter with Kaiser Billing, they have boilerplate answers and don't listen to what your actually trying to tell them. It's your error and you should fix it.

Desired outcome: Look up the mother's account, fix your error, stop sending me emails telling me my benefits for a company I don't work for and quit mailing me bills.

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First, I would like to start off by saying I have never been terminated from a job and I have been working for 20 years of my life. I worked for Kaiser for 3 months and they terminated me because of my disability and I was absence from work about 6 days while in training. This mostly happen the last month of training and let me say it was while I was on the...

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3:43 pm EST
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Kaiser Permanente Billing

Kaiser sent me a bill for my daughter's well visit. I called billing and informed them my child is on her Mother's Kaiser. My Kaiser was cancelled by CALPERS on 7/01/2021, child well visit was 7/30/2021. Billing started giving me legal advice as if I was a criminal. They told me that "both parents are responsible for the child's medical expenses." Supervisor stated "you are still in the system and that is why you got billed. We know your plan was cancelled. Call the mother and have her fix it, I will note it on the bill." I asked her to look up the coverage and fix the bill would be more appropriate. Supervisor stated "No, have the mother call us."

Desired outcome: Check the mother's plan and fix the billing error.

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2:10 pm EST

Kaiser Permanente Outside referral/complaint filed

A complaint was filed over a month ago in regards to next steps needed to assist me in my care. The KP doctors that are involved with my care are all reading from the same script. It is at the point that the doctors are telling me my pain is mental and I need to "get on top of the pain" We received a form letter stating that KP would do an investigation and we would receive the a response to that complaint. 45 days later, the response is yet another form letter. The form letter didn't state any resolutions or any additional steps that we needed to do. So I am still left in the same place that I was 45 days ago when the letter was written.

The issues are still present nothing has changed. How is this okay?

Desired outcome: The referral process to an outside provider should be streamlined.

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M speak the truth
US
Oct 13, 2022 11:50 pm EDT

that is what happened to us, because they just lie to move you out

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9:22 pm EDT
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Kaiser Permanente Firing your employees over coersion to the jab

You are in complete violation of the constitutional rights of your employees. You will be held accountable at some point. The Nuremberg codes will allow you to be held to the highest extent of the law.

I will be finding another insurance to support that doesn't coerce their employees into receiving a gene therapy that is very dangerous to the human body.

Nancy Fullner

Desired outcome: RECONSIDER YOUR TACTICS ON YOUR EMPLOYEES

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About Kaiser Permanente

Screenshot Kaiser Permanente
Kaiser Permanente is a leading healthcare organization in the United States that provides high-quality medical care to its members. The organization was founded in 1945 and has since grown to become one of the largest healthcare providers in the country, serving over 12 million members across eight states and the District of Columbia.

Kaiser Permanente is known for its integrated healthcare model, which combines medical care, health insurance, and health education under one roof. This approach allows the organization to provide comprehensive care to its members, from preventive services to complex medical treatments.

The organization is committed to providing affordable healthcare to its members, and it offers a range of health plans to meet the needs of individuals, families, and businesses. Kaiser Permanente also invests heavily in research and innovation, with a focus on improving patient outcomes and advancing medical knowledge.

Kaiser Permanente has a strong reputation for quality care, and it consistently ranks highly in national healthcare quality surveys. The organization has also received numerous awards and recognitions for its commitment to patient safety and clinical excellence.

In addition to its healthcare services, Kaiser Permanente is also committed to promoting healthy communities and supporting social and environmental causes. The organization has a number of programs and initiatives aimed at improving public health, reducing health disparities, and protecting the environment.

Overall, Kaiser Permanente is a trusted and respected healthcare organization that is dedicated to providing high-quality, affordable care to its members. Its integrated healthcare model, commitment to innovation, and focus on community health make it a leader in the healthcare industry.

Overview of Kaiser Permanente complaint handling

Kaiser Permanente reviews first appeared on Complaints Board on Nov 14, 2007. The latest review Appointment availability and timeliness of services was posted on Feb 27, 2024. The latest complaint Biopsy results was resolved on Aug 24, 2018. Kaiser Permanente has an average consumer rating of 2 stars from 163 reviews. Kaiser Permanente has resolved 22 complaints.
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  1. Kaiser Permanente Contacts

  2. Kaiser Permanente phone numbers
    +1 (844) 639-8657
    +1 (844) 639-8657
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    Colorado
    +1 (844) 837-6884
    +1 (844) 837-6884
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    Mountain Colorado
    +1 (888) 630-4636
    +1 (888) 630-4636
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    Outside Vancouver / Longview area
    +1 (800) 464-4000
    +1 (800) 464-4000
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    California, Customer Service
    +1 (800) 788-0616
    +1 (800) 788-0616
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    California, Spanish Language
    +1 (800) 757-7585
    +1 (800) 757-7585
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    California, Chinese Dialects
    +1 (800) 443-0815
    +1 (800) 443-0815
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    California, Medicare Members
    +1 (800) 788-0710
    +1 (800) 788-0710
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    California, POS, PPO & OOA Members
    +1 (866) 454-8855
    +1 (866) 454-8855
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    Northern California
    +1 (303) 338-3361
    +1 (303) 338-3361
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    Colorado
    +1 (303) 338-3800
    +1 (303) 338-3800
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    Denver / Boulder
    +1 (800) 476-2167
    +1 (800) 476-2167
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    Southern Colorado, Medicare Members
    +1 (844) 201-5824
    +1 (844) 201-5824
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    Northern Colorado
    +1 (888) 681-7878
    +1 (888) 681-7878
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    Southern Colorado
    +1 (877) 883-6698
    +1 (877) 883-6698
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    Southern Colorado, Self-Funded Members
    +1 (301) 468-6000
    +1 (301) 468-6000
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    Virginia, D.C. Metro Area
    +1 (800) 777-7902
    +1 (800) 777-7902
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    Virginia, Outside D.C. Metro Area
    +1 (888) 865-5813
    +1 (888) 865-5813
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    Georgia
    +1 (800) 232-4404
    +1 (800) 232-4404
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    Georgia, Medicare Members
    +1 (800) 966-5955
    +1 (800) 966-5955
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    Hawaii
    +1 (800) 805-2739
    +1 (800) 805-2739
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    Hawaii, Medicare Members
    +1 (888) 777-5536
    +1 (888) 777-5536
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    Virginia, Medicare Members
    +1 (503) 813-2000
    +1 (503) 813-2000
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    Oregon, Portland
    +1 (800) 813-2000
    +1 (800) 813-2000
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    Washington (Vancouver / Longview Area
    +1 (877) 221-8221
    +1 (877) 221-8221
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    Washington State, Medicare Members
    +1 (206) 901-4600
    +1 (206) 901-4600
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    Washington State, Medicare Members
    More phone numbers
  3. Kaiser Permanente emails
  4. Kaiser Permanente address
    4850 Hahns Peak Drive, Suite 280, Loveland, Colorado, 80538, United States
  5. Kaiser Permanente social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
Kaiser Permanente Category
Kaiser Permanente is ranked 3 among 492 companies in the Medical Services and Facilities category

Most discussed Kaiser Permanente complaints

Sexual assault by a doctor pc 243.4
1
(opinions to this review)

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