Kaiser Permanente
Reviews and Complaints

ATTN: Physical Therapy department
My daughter had a physical therapy appointment today (5/29/19), and guess what, the person did not touch her at all -- they simply did the dry needling procedure (a 30 minute appointment that they only spent 15 minutes with her) and sent her on her way (leaving her crying in pain in her car).
They did not listen to what she had to say when she said other places hurt on her back - they blamed it on her saying she had bad posture -- they don't care! This is not the problem and you don't care to find out anyway.
Whenever I see a Kaiser commercial and they make it seem like they care -- they don't at all!
MAY IS MENTAL HEALTH AWARENESS MONTH - HOW DO YOU THINK SHE FEELS NOW?
OH, WAIT . . . YOU DON'T CARE.
I DO - BECAUSE YOU MADE HER CRY - AND I DON'T CARE IF SHE'S A GROWN WOMAN WITH FOUR KIDS - SHE'S MY DAUGHTER AND YOU MADE HER CRY.
ONCE AGAIN . . . YOU DON'T CARE.

Deb Craft [protected]@gmail.com
(Julianne Oliver's mom)

Have been having issues getting my information for FMLA. Applied early April. Faxed in my signed authorization form on 4/12/19 to release my information to the company that provides this service for my place of employment. Clearly stated deadline to get info to " The Standard" was 4/22/19. Received notice that they had not received any paperwork, and the time was running out. They were going to close my case. SO I called ROI department and spoke to Erica said they had until the 4/26/19 per their time frame and when they received the request. I then called " The Standard" back and got an extension until the 4/29/19. Called ROI Department on 5/6/19 spoke to Tanya; said she would get it done ASAP today! The Standard still has not gotten any paperwork it is 5/9/19! They have closed my case. I am in danger of losing my job. I called today spoke to ROI department. (so upset I did not ladies name) said they mailed the information to me. I asked why it was not sent to The Standard? I guess the paperwork I filled out and signed does not authorize them to release my info The Standard (WTF!) Maybe someone could of told me that already, as many times as I have called. I assumed it was signed to release the info to The Standard. I still have no paperwork . By the time I get it and send it to them it will be way past DUE!

On April 10, I made an appointment to my personal physician, dr Bryant (in south Sacramento Kaiser), I told him my blood sugar has been so high (350-450), also I have been coughing on and off last two months.He used the listener and listened my lungs couple different areas and he said you are okay you don't have pneumonia.He told me double the metformin from 1000 a day to 2000 a day and said my blood sugar will be okay after two weeks.five days later, my blood sugar going up to 550.I ended up going to the ER. When I first saw dr Bryant, he should order an x Ray and check my lungs, finds out I have pneumonia and treat it, I will not end up going to the ER.therefore, I would say dr Bryant is careless and misdiagnosed.(I only talked to him couple minutes in his clinic)
[protected]@sbcglobal.net

Multiple times my girlfriend and I have came with her medi-cal and been treated like pain pill seeking individuals and like she was not actually having issues. When many issues were found that needed to have a surgeon called for advice she was once again just told there's a huge problem with your intestinal tract and we arent going to help you follow up with your primary care. The time before he said well you haven't died yet and you won't in the next week. He admitted she was in a great deal of pain and had a kidney stone and never even gave her motrin or tylenol. My experience with kidney stones is that you cant leave until the pain is gone and I've been given morphine every time. The way he answered her and treated her like a smug anus hole was un called for and I admittedly told him he made me want to be punch him for how he treated her as I was sitting down and him hovering over us. Not any violent words or actions or tones were used just a vast appreciation for how he was doing his job. And because he helped her everytime before with her ly she phones secreting disgusting bile into her mouth from open soars he just said once again to follow up with a doctor. Her life is been unlivable and he couldbe and should've caught this two months prior but his personal feelings directed him to the unfair treatment of this poor girl. I've never g ok be anywhere except Kaiser for the duration of the hospitals existence always telling people if its excellence. No more this has disgusted me to no end. [protected] please call if you have questions. Dr Roger's er doctor

I'm a new patient. I've been paying $200 a month for 5 months for insurance, through my employer. Called my local Kaiser and was told getting my skin checked (a large bump on it) would be completely covered. The doctor took one look at it and said he could burn it off right away. I was in his office no more than 15 minutes. Got a bill for over $500 for this! Have already paid $1, 000 for the insurance and now $500. So $1, 500 to remove a 1/4 inch wart, nothing else.

I'm a young person who now distrusts the entire health care system. And you wonder why people like me are mistrusting and join protests against ripoff companies like this. I'll never go to Kaiser again. Probably no other medical facility either, unless in an emergency. The medical system is filled with corruption.

I was hired to work at Kaiser Permanente in 2011. I worked for them for nearly 2.5 years and could NOT get hired full time within my department despite moving to another medical center. The Union made it nearly impossible to work days full-time after my tenure ship there I decided to take a full time Hospice QA position. I did not misrepresent myself at my interview, the manager seemed to like me. I told her I had some experience with QA, date and trending but by no means did I ever do this full time in this designated position. I was hired, put in a managerial position and was given NO training. Minimal instruction and I could tell right away this was not going to work out for me personally. I was called into to speak to my manager where she asked me to perform and show her how to open, start an excel speed sheet. I couldn't' do it. I knew it was the sign and she knew she hired the wrong person. I gave my 2 week notice. She accepted it. I was assured she would help me look for another job within KP. I applied like crazy and NOTHING happened. It shocked me as I should of been a shoe in for at least several positions for interviews. I had not choice but to resign with the notice I gave and sough employment outside. On my last day I was doing what I could do wrapping up what I could and I was called into my managers office at noon. She handed me my final check told me that was all and I said I was helping with the final data input and she said "its not necessary". I though I left on good terms! After applying like made for months with not so much as a call back I called HR and asked them about my file. My final manager marked me a DO NOT rehire. I do not know why. I never misrpresented myself. My manager made it clear she didn't want or have anyone to train me and from the get go I knew this job was not going to work out. I gave my 2 weeks and fought to find job at KP. NO such luck. I don't know if I have any recourse.

I had called Kaiser inquiring about a Medicare supplemental plan as I was new to Medicare. I was quoted an annual fee of $139. and thought this was definitely workable as I was no longer working and living on a limited income source. However when I opened up the documents that were emailed to me, I saw that the fee was actually a monthly charge. I did not sign any documents or agree to services based on such misinformation and misrepresentation of services. Now Kaiser insisted that I dis-enroll even though I never enrolled. They claimed that I enrolled over the phone which I would not do unless reviewing the documents and especially not under such false representation and false pretenses. They are charging me $204 for 2 months of membership even though I never enrolled or agreed to membership. I refute this charge and consider this an abuse of an elder.

yes I was referred to chronic pain over 2 years ago . the facility is in another city, it took 2 years 3 intakes with 3 different doctors and now they want me to have another intake with another DR . stock well,
I have is that a series of appointments were made earlier this year with no knowledge to me. I left a message last moth for DR. stockwell and I have never heard from him I really don't expect to with the way chronic pain dept is managed, I called again today at 2 pm chronic pain dept 11 monic is usually there someone else answered wouldn't give me her name, refused to take a message for DR. stockwell, than she said he was on vacation, I just wanted to leave another message she refused . how do I contact the office if the Kaiser office is not willing to do communicate .
On my last visit to the chronic pain dept. I was told by a staff member I was on the lowest priority because my don't take enough medication, for the record I take so much medication its disabling . I found that to be an interesting statement from the Kaiser staff member, the staff at the chronic pain dept. are not regular they are always switching out and transferring there is no stability with calling back or making appointments or the staff members at this point . your chronic pain management in Vallejo is a waste of time and very unorganized, its embarrassing and you should be ashamed this not the first complaint.

I have been calling Kaiser since last December that my plan changed from gold to bronze starting January 1st. I have been paying my premium every month since January 1st. However, I keep getting delinquent notices stating I am behind on my premium. I have called membership services over 20 times since December, to take care of this problem. Everyone I talked to says they will check on it and I should call back at a later date. They say they have called me and sent me letters, which I have not received. But I get a bill every month at my only address listed with Kaiser. Not sure why I don't receive the so called letters they say they sent. Because of all of this I will be changing health care to another plan. 9 months of trying to correct the problem from Kaiser and I am no closer to getting it resolved.

Please feel free to call me, but only if you can fix the problem Kaiser has cost me.

Thank you Debbra Gearhart
[protected]

Spoke with one of Kaiser's GA rep named Victoria to verify member's eligibility and just WOW! She speaks fast and I know it's because she knew that I'm for a different country because of how I speak English. We're both working, girl! She kept on murmuring like "Oh my gosh bla bla bla". First of all, it's your JOB to take calls, help us providers and answer questions we have. It's your nature Americans to mock, to be racist, to humiliate other nationalities just because we can't be fluent in English. I just hope you can bring your manners to work. (If you really have that)

I took a client in today for a check up, we were late due to his dementia but we made it to his appointment. My client was getting anxious so thinking it will still be a while I went to look for some mints. When I arrived back the wife and husband were called in. I approached one of the staff to take me to the room, I needed to be their so I can hear what the doctor had to say so the wife doesn't forget. I need to give the information to the daughter. I get called in when everything is done. While I was waiting in the lobby there is all this laughing when there was no laughing at any other time. This is unacceptable in my books. I once was insured by kaiser, had some difficulty, I ended up leaving kaiser as my primary hospital, doctor, etc.

My gallbladder surgery was performed on 8/23/2018 by a Dr. Hoe. Prior to my release I was instructed and even given papers on the follow up appointment that was scheduled for me on 8/31/2018 at 8:45 am . This call never came and I called Kaiser askIng what happened because as it turns out I have several issues regarding my pain and have even returned to the urgent care at Kaiser Fontana on 8/25/2018 for which I later found I had liver levels above normal and I was also suffering from dehydration which was treated with an IV bag there in urgent care. So when I called they told me the Dr. hoe was apparently in surgery and would call me back in 2 hours and I said sure fine. Two hours later still no call so I called back again and this time the lady on the other time tries to tell me, " the Dr. said he called you at the scheduled time 8:45 and got your machine twice ." I assure you this was and is a lie and very insulting as I explained to the lady I just spoke to another person telling me the Dr. couldn't have called me because he was in surgery supposedly?! I am in a great deal of pain and as a result of all this unprofessionalism I still have had no follow up as was called for and ordered.

To whom it may concern,

I would like to write a formal complaint about the way in which my biopsy results have been handled. I had surgery through Kaiser Permanente on July 25th of this year, 2018. My doctor was head and neck specialist Dr. Anna Barbara.

I had a mass in my neck, otherwise knows as an enlarged lymphnode that needed to be removed for testing. To my knowledge there was no complications during the operation and everything went as planned.

The reason for my complaint is that it is now the 24th of August and I have yet to hear the results from the biopsy. The doctor has informed me a couple of times (after I contacted her first) that the results are still pending and that the mass has been taken in for a second evaluation. From what I understand, a biopsy should not take a month to get the results. I feel the doctor isn't treating this as priority and getting this resolved in the timely manner that it should be taken care of. I have been left in the dark, not communicated to, and given no direct answers over something as serious as what might potential be cancer.

Please understand my concern and frustration as I write this. I need to know results, especially after a month has expired!

Thank you for your time!

I received my paperwork for CONTA coverage the beginning of March 2018. I decided to sign up for it, since I needed medical for 2 months before my new job's insurance. Bad mistake. Not only did they deposit it, but I wasn't covered for the month of snatch. 1st time I called after mailing the payment, rep said should only take a few days to kick in. Less than a week later, check was mailed locally to her. I still had no coverage and check had not cleared. I called again and this time was told I had to speak to my work regarding COBRA even after I told her that I already spoke to them and was told they don't handle because a Kaiser prefers to handle it directly. I called my work again and was told to contact Kaiser. I called and spoke to the same rep who again said I had to talk to my work. Meantime my check cleared my account and I was showing no coverage.

3rd call spoke to same rep again. After insisting she speak to a supervisor she finally admitted she was wrong and it takes 30-35 days to process COBRA to which I said, "Cancel my coverage, because at the end of 45 days I would almost be on my new employers." I also mentioned my check cleared. I got an answer to my complaint and request for refund. They refused even though they admitted I had no coverage for the month of March. Even if I had written the required termination letter it wouldn't take effect until the next month. But they were more than happy to take a retro letter pushing it back to April instead of May. I am extremely angry and upset with Kaiser. There was no way to terminate March in February and not only that they admitted that I paid for no coverage in March and too bad they were keeping my money despite providing me no coverage.

They are crooks who take your money and if you are entitled to a refund too bad. Also sorry if you had no coverage for the month you paid. Kaiser will be more than happy to go after someone if you had an accident, but when it comes to money they owe you they will lie and cheat you to keep it. For a non profit that is not supposed to be making money off of their customers they are crooks. I love their doctors but their accounting dept is crooked and they need to be investigated for their behavior.

Updated on 05/17/2018: So Kaiser told me I had to appeal to Managed Health Care after my denial by them. They told MHC I was covered the whole month of March, grant it was retroactively and that I asked them to terminate April 1st. Not only that they denied refund again. The things they will do to keep money. Fact #1, I was not covered until March 19th. I called practically almost every day to find out my coverage status. I was told to pay out of my pocket until then and then they would reimburse. After all, I have thousands of dollars for that right. Emergency room for asthma attack, medicine, and counseling appointment. Definitely did not have, plus knowing Kaiser they would take months to reimburse and then skyrocket their prices so I would get less back.

Fact #2 their own contact who talked to me initially about the complaint denial admitted the grievance team did not have all the facts, like their reps giving wrong info and that Medi-Cal covered my emergency room visit earlier that month. Also, I had to cancel a counseling appointment due to no coverage. But, oh sorry they only review once and that is it. But if MHC finds in my favor they will refund. Not, they are fighting to keep the money and lying to do it. Also, their solution. They will talk to their reps. By the way to this day still give wrong info. That April 1st effective date, was their doing. They initially told me to not pay April and it would terminate on its own. Another lie by one of their reps. The day I got their denial in mid April, they told me I needed to write a letter to cancel and they were going to make it retroactive to April 1st out of courtesy.

The whole reason for their denial, I didn't cancel the month prior. Which is impossible with COBRA, because paperwork does not get sent until month coverage ended by employer which would be March. Not only that because I had an emergency visit at the beginning of March, which I used Medi-Cal because I had no coverage with Kaiser at the time. If they don't refund my money. I don't know what to do next.

I had a one hour visit with Dr. Lucia.
C. Kim. Whatever the results were two months later I received a letter from DMV revoking my license, I am 84 years old, I have five pieces of propertise I manage my own banking also work at Ross stores in El Cerrito California I have a condo that I live in and maintain in Albany, and I own 4 properties in Berkeley, this Dochas ruined my life having my drivers licsence revoked. My drivers license record is perfect I have no accidents I have no move about leases in the last 40 years . The Dr's bio says her goals are to help seniors maintain and achieve quality of life and help them to remain independent. she handicap me in one hour meeting with her

i went to your lone tree office at about 9 or10 am on Friday
to see someone in urgent care because i was told to go to urgent care by my doc wen i got there it was 10am and i know i had a copay so i went to the desk to pay it and was told that i can't see them untell 12 pm untell then they would not see me because i didn't have an appointment to see urgent care and i would have to call my doc to make an appointment with urgent care so this can only come from home office so i have to believe that your patients are the last thing on kaisers mind

it is a shame that kaiser cares less about there patients but i know now how much kaiser relay cares but ablest i can let the internet know that kaiser would rather see there patients dead then use there time it is a sham that that you are aloud to kill your patients instead of helping them

To whom it may concern my name is Ronald Spencer I've been a Kaiser Permanente member since 1999 I have a serious diagnosis since 2011 I've been having FMLA since my diagnosis I'm making a formal complaint for the Kaiser Permanente in Fontana pulmonary Department her name is Lori employee for Kaiser on my FMLA form the doctor did not fill out my duration time was incomplete and his signature needed to be updated please have someone to contact me to resolve this matter my phone number [protected]

I am 53 yrs old and I Just tried to schedule a colonoscopy screening. It is supposed to be a free preventative health screening procedure. There is colon cancer history in my family. We just lost an aunt on my mother's side recently to colon cancer.
My problem is that the soonest they can do the procedure is 3 months from now...
Really, they are backed up by 3 months?

I mailed in my COBRA payment for the month of March 2018, the beginning of March, because I wasn't sent the paperwork until the beginning of March. I called Kaiser before mailing the paperwork & payment to find out how long it would take to process once received. I was told it would take a couple of days. So I called less than a week later, because the mailing address is local and I was told by the rep that I needed to contact my work and they don't handle COBRA. I told her I already had contacted them and they were told by Kaiser that Kaiser would only handle the COBRA and no one else. So I called and confirmed with my work that was still the case. Again I called Kaiser and talked to the same rep, who still insisted COBRA was handled by my work and not them. I told her what I was told and finally after telling her the same thing numerous times, she finally decided to ask around. She finally admitted she was wrong and she had found out it take 30-45 days to process COBRA. To which point I might have not signed up, because my new job's insurance would be almost in effect by then. A few days later I noticed my check cleared and I still had no coverage. I talked to a different rep who apologized and it was normal to take 30-45 days. I then filed a complaint and asked for a refund of my March premium. I received a denial letter a few days ago stating that I was denied because no termination letter was sent. Not only that termination would not be effective until the month following the letter. Also, they are granting me a retro termination letter to be effective April. Meantime they admitted I had no coverage in March. So too bad I lost $558.96 for March COBRA premium, for having no coverage. That is just plain crooked. No way I could have terminated March coverage in February, when I didn't receive the paperwork until March. Also, how can they hold my money for a month they admitted they didn't cover. Kaiser is a crooked insurance company who flat out refuses to refund people their money they are owed behind twisted rules. They know they are wrong but they refuse to refund. But if you are in an accident, they will do whatever it takes to go after their money from the person in the wrong. I loved my doctors, but this is plain wrong and believe me if I can help not coming back. I will make sure I don't.

On 11/25/2018 I called kaiser nurse help hoping to maybe get some over the counter meds for a small pain I was getting in my left testicle. It felt a little swollen but I wasn't experiencing emergency care. After explaining to the nurse my symptoms she immediately started saying that I needed to rush to the emergency room nearest me and she guided me where to go. Again I didn't feel I needed to go but she was almost making me feel as if something bad was happening. After being admitted I told the nurse that I really wasn't in bad pain and even after the dr checked my stomach/abdomin I told her it didn't hurt! The dr ordered the ultra sound which I don't believe was necessary and of course I can't afford the cost and went over my coverage with but just went ahead with test which I would have not approved knowing my insurance didn't cover. They found now i'm stuck paying for a 3 hour stay at hospital,,,