LabCorp
Reviews and Complaints

As someone who values kindness and professionalism in healthcare, my recent experience with Labcorp left me deeply disappointed. Despite having an appointment, the wait times were excruciatingly long, and the staff seemed overwhelmed and rushed. The lack of communication and care for patients' needs was evident throughout my visit. It's disheartening to see such a vital service being delivered with such disregard for patient experience. I urge anyone seeking efficient and compassionate healthcare services to explore other options before considering Labcorp.

It was a great relief to get my lab results just a little over 24 hours after I submitted my sample at my local Walgreens in Albuqueruqe, NM! I was put in a real bind by another lab, Pathology Consultants of New Mexico (with whom I had made prior arrangements), who failed to be open on the day I was REQUIRED to submit my sample for Covid testing so I could have surgery later in the week. But Lab Corp staff and technicians came through for me as well as my local Walgreens who collected my sample.

I understand some who have gone to a local Lab Corp to have lab work done have had problems, but their service through Walgreens was outstanding! So, I recommend if your local Walgreens uses Lab Corp for Covid testing, give it a try!

This place is a JOKE! It doesn't matter that I had an appointment, I had to wait ? hour. Why? Because the only phlobtomist working was stuck at the front desk doing walk-in registrations. The phlebotomist apologized to everybody waiting, telling everybody that Labcorp had fired all the registration staff a few months ago. The phlebotomist expressed concern that there is now only 1 person in the building in the early mornings and late afternoons and that was a real safety issue. Management told them never to tell the patients that they were in the building alone. They even suggested that we use Quest in the future! Such poor service, I'm writing a letter to the editor of the Laurel Leader. I wonder if the other location are just as bad.

I go to this lab often since the onset of the pandemic and I must say they have handled the appts without a hitch. I "always" make an appt and check-in from my car to limit the time in the office and exposure to others. It has worked out perfect. Average time in the office is about 15 mins from start to finish and I really appreciate this. I want to make a special shout out to one technician in particular, Dipti, she is a very hard worker and a great multi-taker. She wears many hats and really deserves the praise. I hope you recognize this because without her I am not sure how this office could run and stay open. I would be very disappointed if for some reason this office were to shut down.
Thank you Dipti, for taking such good care of me through a very trying time for so many!

I went to labcorp in East Orange and they stick me 6 times say that they can't find my veins and recommend if I go to another location and give me the Lady name who works with labcorp for 30 years at the labcorp in ferry street Newark her name is Ilsa oh my goodness this woman is so professional it's not funny I told her what happened at the other locations I go and she said don't will be done today, the Lady just clean the area and feel for the pulse and boom the blood start coming out in a second she is done, i could not believe it I hope labcorp paying this lady handsomely, because most of the other locations like in East Orange when they can't handle their cases they are sending it to t this lady to do it I am talking base in my experience, Ilsa thanks so much I couldn't stop talking about you today I appreciate you a lot.

Just wanted to say I went to the labcorp at 108th ave and Mcdowell in Avondale, Az. I got there at 6:30 am, they open at 7am, there were 6 people in line before me. Before they opened though, a lady came out and took our lab orders inside, which made it even faster. Once inside you registered on a computer that you were there. I was called back in about 10 minutes or so, very quickly. The tech Elizabeth was the one who drew my blood, very personable and very nice lady. I have to say I have had hundreds of blood draws because of Cancer and I have lots of scar tissue so normally a blood draw hurts quite a bit. I was actually waiting for the stick and Elizabeth said all done. This was the best blood draw I have ever had, I never felt one thing at all. Elizabeth is the best and hope you can pass the kudo's on to her, she deserves all of that and a raise also. Thanks. Dave S.

I went to a Patient First in Catonsville which I assumed Liaison with LabCorp. I got a PCR to fly on Saturday around 9:15 Am. I was scheduled to travel Monday morning at 10:45 am for Ethiopia. I was so worried since I usually do PM Pediatrics and if I go in the morning the PCR results will be there in the evening around 7 pm. My results came 4AM Monday morning. I'm happy and on my way. I would've been really sad if I didn't get it because for International travel you have to be within 72 hours. I would've been pushing it if I did it on Friday. Sometimes you have a layover in Europe and could be over the 72 hour limit so we must get it at the 48 hour mark. I hope this helps. We run a travel company and we've had cases where people get their flights 72 hours and get stranded. I did send an email to Labcorp in hopes that they could get me settled by this morning. I hoped that helped them expedite my results. The Doctor there coincidentally was from Ethiopia himself.

Whenever my parents need a blood works done we always go to Labcorp Monterey Ave Palm Desert because of Carlos and his team (Maria, Shona and Gary). They are friendly in this location at *** monterey ave palm desert ca ***. Carlos is the best. He is a nice person and very friendly. I had my Mom visit today for a routine blood works Shona was the person that took her blood and she is gentle she is a pro in this job my Mom says "no pain" she is good. All of them in this location is nice and friendly. They are all professional in this field and they know how to poke gently and painless. The reasons why my parents follow them whenever location they are. Even though they have a small space in this location Carlos Maria Shona work as a team today. In addition the employee at this walgreen location they also greet all the time you enter the store. It helps a lot to have a good vibes and good day. Happy employee means happy at work. Great work and kudos to all of you guys. Thank you so much. I am Geraldine daughter of Imelda patient of Dr Agarwal. Have a great day

Today I went to the Lab Corp in Somerset, NJ and I must admit, I was quite anxious. You see, usually when I need to get my blood drawn, it takes a long while because my veins are rather elusive and are quite good at evading needles, just like Trump is with his taxes. As I was waiting for the person to come in and do the test, I was going through all these various scenarios in my mind. My heart was racing. Were they going to stab the needle in my arm repeatedly? What if they couldn't find the vein? What if they keep me there for 3 hours? I couldn't take it anymore. I suddenly felt the urge to run out of the establishment because I was riddled with so much anxiety. Luckily, the person came in and immediately soothed me. I guess you could say she calmed my nerves (Get it? Nerves? Veins? Haha). Within minutes, she was easily able to find the vein on my left arm and draw my blood. I was in disbelief! This has never happened to me before! I couldn't believe my eyes. What a pleasant surprise this was! I knew immediately after I saw the blood leave my body that I had to write a review about this mesmerizing experience. The name of the flawless individual who drew my blood was Kamini, and I will forever be grateful for her. Her expertise is unparalleled, and she will always have a soft spot in my heart that now has to compensate for the blood that was lost. Thank you, Kamini. I wouldn't have been able to do this without your tender care and precision.

This Morning I Went For My Appointment I Kew Gardens Blood Works At 8:10 am For My 8:30 Appointment I saw A Total Of 8 Person There. No Patient Comes Go For any Blood Works. So I Inquire What Was Going On And I Get To Learn The Person That Take The Blood Wasn't There Yet. Now What should I Do I Have To Be At Work By 9am I Find From My First Experience That The Result Of Test Done Before Was Not Accurate So I Went To A Company And The Result Was Different. I Think This Company Does Not Respect People TIME And HEALT.

Today, on March 25th, 2020, I had an experience at LabCorp that left me feeling frustrated and disrespected. When I arrived at the front desk at 1:00 pm, I was the first person in line after the lunch break. LabCorp has an automated machine that scans your driver's license and insurance card to check you in digitally. However, due to the Covid-19 virus, I politely asked the receptionist if they were still using the machine for check-in, as the virus can last up to 72 hours on plastic surfaces. Unfortunately, the receptionist's response was unprofessional and rude, implying that I was stupid for asking.

After using the machine, I went to give the clerk my doctor's paperwork, and she asked me for my insurance card, which I had just placed back in my wallet after the machine scanned and copied both sides. I politely explained that the machine had already scanned and copied my card, and asking for it again would defeat the purpose of the automated check-in. Once again, the receptionist's response was rude and dismissive, making me feel like I was being a nuisance for asking logical questions.

I noticed that there were other negative reviews prior to mine, which suggests that there may be a systemic personnel problem at this location that management has not addressed. If you are reading this review, I encourage you to call LabCorp Corporate HQ at ***677 and ask to speak to a supervisor. Don't just give the information to the representative.

As someone who was previously a Director of Sales and Marketing for a large corporation, I understand that receptionists are often the first point of contact and represent how clients view the image of the company. In my opinion, the receptionist at LabCorp that I encountered today did not represent the company well. This is the first negative review I have ever written in my life, which speaks to the severity of the situation.

I had a really bad experience with LabCorp recently. I went to a Medi Center because I wasn't feeling well over the July 4th weekend. The doctor there gave me a COVID test because some of my symptoms were similar to the virus. They told me I would get the results by July 8th.

On July 7th, I called LabCorp to see if my results were ready early. They said they would be ready on July 8th. But when I didn't get a call, I called their main office and found out that my results weren't done yet. They said I would get them no later than July 9th.

I have two autistic children, and it's really hard to make arrangements for them. I had to rearrange their schedules because I thought I would get my results on July 8th. I talked to Monica from LabCorp's corporate office and told her my concerns. She said I would get my results by July 10th and gave me the number for my local office.

When I called my local office, they said my results weren't done yet. If I had known that, I would have gone somewhere else to get tested. Even their recordings say that COVID test results take 1-3 days. They're being dishonest with people, and that could lead to others getting sick because they're not being truthful.

It's not surprising that they have a D+ rating with the BBB. They're not doing business in a good way, and it could cause a lot of harm. They could have just been honest with me and said they couldn't complete the test by the promised date. That would have given me a chance to get tested somewhere else. I feel like I was lied to by everyone from my local LabCorp to their corporate office.

When I first started going to my family practice, it was owned by some really great doctors. The medical staff was always friendly and caring, and I felt like I was in good hands. However, things have really gone downhill since Fryecare took over. Now, whenever I need lab work done, I have to deal with LABCORP, and it's always a hassle.

The first thing that really bothers me about LABCORP is the way they try to bully you into giving them your credit card information. When you go in for lab work, they'll give you an estimate of what you'll owe once your insurance pays, and then they'll try to pressure you into giving them your credit card to keep on file. They say it's just in case your insurance doesn't cover everything, but I don't like the idea of them having my credit card information before I've even seen my EOB (explanation of benefits) from my insurance carrier.

I've seen them do this to other people too, including an older patient who was clearly confused and didn't really understand what was going on. He offered to pay in cash, but they told him they needed a credit card on file. He went to get his wife's credit card, and when she came in, she said she'd never been asked to provide one before. They assured her that it was a common practice, but I'm not so sure. It just seems like a way for them to make sure they get paid, even if your insurance doesn't cover everything.

The other thing that really bothers me about LABCORP is how long it takes them to fix any mistakes. I had a problem where they applied a check to the wrong account, and it took me between 5 and 6 phone calls over several months to get it cleared up. I had to fax them a copy of the canceled check, and it was just a huge hassle. I can't imagine what it would be like if they charged my credit card for something that wasn't even my bill.

Overall, I would say that LABCORP is not a company I would recommend. They seem more interested in making sure they get paid than in providing good customer service. If you have to use them for lab work, just be careful and make sure you understand what you're getting into.

This place is a complete disaster. I don't even know where to start. My wife and I arrived at the LabCorp location at 7:55 AM on a Saturday morning. There was already a line forming, and we were the fifth people in line. The lady who was supposed to open the door at 8 AM was running late, so we had to wait outside in the rain. When she finally arrived, she asked us to check-in on the kiosk. I did it for my wife, who is a nursing mother, and we were asked to wait for a text message.

The person who checked in after me received the text, but I did not. I went to talk to the lady, and she was so rude to me. She asked me if I was sure that I was before the other person, and I said yes. She did not take the time to fix the situation, and I did not receive any text. After 15 minutes of waiting, she asked me to do the process again! I was so frustrated, and my wife was getting anxious.

I asked my wife to switch with me, and I took care of our 5-month-old son. The rude lady did the check-in herself while my wife was standing there. Then, they threatened to call the police on my wife if she did not step outside! It was raining, and there was a problem with their kiosk, but they did not have the human decency to fix it. I called my wife after another 15 minutes of waiting for a text message and asked her to leave.

I stepped in one more time and said, "I will call the corporate." I left, and there were two police officers who just arrived. I was already in the car, but I parked in another spot and walked toward the police officer and said, "Sir, excuse me. I am the guy who they called the police for." I explained the whole situation, and he was very understanding. He said, "There is no case at all."

I left with a sore feeling in my heart because my wife did not have her lab done. This place should be a medical facility, but the people who run it do not know anything about medicine. I will not stop at this review; I will escalate this to the CEO of LabCorp. This place needs to be shut down or at least have a complete overhaul of their staff and procedures.

I had a pretty unpleasant experience with LabCorp. I was just minding my own business, scrolling through my phone, when the phlebotomist asked to see my right arm. I switched my phone to my left hand, but she got really rude with me. She told me to put my phone away or she wouldn't draw my blood. I tried to explain that I was a grown woman, but she just called me a "good little girl" and said I was acting like a 2-year-old.

I was pretty upset by this point, but I didn't want to leave without getting my blood drawn. I told her to just go ahead and do it, but she kept insulting me and saying I was rude and trifling. She even started thumping my veins instead of using the palpate method, which was really uncomfortable. When I asked her to stop, she just told me that I didn't know how to do her job and that I should draw my own blood if I was a phlebotomist.

I was so fed up with her attitude that I got out of the chair and went to find the office manager. We had a pretty heated argument, but eventually the phlebotomist admitted that she had said some of the things I accused her of and apologized. I don't think I'm the only person she's treated badly, though.

As a medical professional myself, I know that this kind of behavior is totally unacceptable. Patients deserve to be treated with respect and dignity, no matter what. I hope that LabCorp takes my complaint seriously and does something to make sure this kind of thing doesn't happen again.

I had to get an employee drug screening done and decided to use LabCorp. I tried scheduling an appointment online, but their scheduling system showed no information for the entire month. I was frustrated because I needed to get this done quickly. However, I saw on the same page that walk-ins were welcome, so I decided to go to the facility without an appointment.

When I arrived, they directed me to a kiosk to scan my ID and asked for my appointment confirmation number. I thought they wanted the registration number provided by the third-party agency my employer used for employee background checks. However, the receptionist pointed to a half-taped piece of paper in the corner of the room with "appointments are required" written on it. I was confused because I had just seen on their website that walk-ins were welcome.

I tried the site again, and their scheduling system magically started working. However, to my continued disappointment, the whole week was booked. I was running out of time, and I needed to get this done before the deadline. I just needed to pee in a cup and be on my way. I spent 30 minutes trying to figure out their inconsistent website, and I was getting frustrated.

To make matters worse, there were two other people there dealing with the same issues. Yet, with that overwhelming evidence, no one was willing to work with us. I've taken one drug screening before, and it was painless. I didn't need an appointment, and it was seamless. Now, I have to travel 30 miles out of town just to pee in a cup. I'm pissed!

Overall, my experience with LabCorp was frustrating. Their website was inconsistent, and their staff was unhelpful. I hope they can improve their scheduling system and provide better customer service in the future.

I recently had an experience with LabCorp that left me feeling frustrated and disappointed. While I appreciated the convenience of being able to order a test and make an appointment online, I was not prepared for the surprise I encountered when I arrived for my appointment.

Upon checking in, I was informed that I had a past due balance of around $100 that needed to be paid before any services could be provided. This was news to me, as I had already prepaid online and had received no notification of any outstanding balance. I was frustrated that this information had not been communicated to me beforehand, and that I had taken time off work for an appointment that I was now unable to receive.

To make matters worse, the treatment I received from the representatives at LabCorp was extremely poor. The manager, Britney, was dismissive and disrespectful, raising her voice in front of other patients and refusing to take any responsibility for the miscommunication. I felt like I was being treated with contempt simply because I had a past due balance that needed to be paid.

Overall, I was disappointed with my experience at LabCorp and will not be using their services again. While I appreciate the convenience of being able to order tests and make appointments online, I believe that better communication and customer service could go a long way in improving the overall experience for patients.

I'm a millennial and I don't really like going to the doctor. That's why I use telemedicine platforms like Wisp and EverlyWell. Recently, I needed to get an annual STI test and my telehealth doctor told me to choose either Quest Diagnostics or LabCorp. I decided to schedule an appointment with LabCorp online because of the pandemic. I was a bit nervous because I had read a lot of negative reviews about LabCorp, but I was pleasantly surprised by my experience.

After booking my appointment online, I received a detailed follow-up email that explained how to prepare for my visit. The email included information about Covid precautions, like waiting in my car until I received a text to come in, and scanning my Driver's License to speed up check-in with LabCorp | Express. When I arrived at the LabCorp location, I scanned my DL and then was ushered in for a standard Urinalysis test which took less than 10 minutes. I was told I would receive a bill in the mail and results within 2-3 days (not including weekends).

To get my results faster, I signed up for their patient portal to manage my account and review results online. I think this is why so many people have issues with LabCorp. Without portal access, you're left waiting on your doctor to confirm or calling regularly. As a millennial, I'm tech-savvy, so it's no problem and preferred.

I received my bill 4 days later (via the online portal). The portal confirmed lab results would be ready the next business day (Monday). So, on the 6th day following my lab visit, I received my results online. This includes the weekend (2 days longer wait). The bill was in the portal and I paid it online as well.

The LabCorp visit was perfect, and the online portal is also set up well. I waited 6 days for my results. I can't compare this to any other experience because prior I'd go through a doctor and wait for results from him/her. But overall, I like going direct with lab access and cutting out the middleman (a non-essential doctor's visit) for standard health screenings.

The experience was fine. No issues. The only reason I docked 2 stars was because of the cost. Nearly $400 for an STI urinalysis seems a bit absurd. Otherwise, I'd use them again if needed.

After reading all of the negative reviews, I really do think LabCorp experiences vary by market and demographic area. I live in an affluent suburb and as such the level of service is probably indicative of that. So I'd recommend reading Google Reviews of the LabCorp location you choose before making an appointment.

I moved from California to Washington about a month ago. I have been using LabCorp throughout my time in California and with the move I suggested to my doctor that we keep it that way. So, my doctor forwarded the test order to the LabCorp in Bothell.
FACTS:
On the 4th of June I was at Bothell's laboratory and presented myself for the exams. My blood and urine were collected, and I received a bag with a bottle to collect the feces and I was told that I should put my name and date of birth on the bottles.
Today on the 6th when I returned, I couldn't leave my samples because the order could not be found. After a long time, I discovered that inside the bag I received with the bottles and other objects to do the collection, there should be a paper describing my exam. I simply discarded it because I was not instructed to bring it back. But it certainly shouldn't be a problem finding my order.
After more than an hour with no solution for my case, I asked to speak with the Supervisor/Manager and then I was directed inside the lab. It was clear that they didn't want the people in the lobby to know that my test order had been lost.
Upon entering, an employee named Brooklyn asked me to see my samples and I showed her inside a plastic bag, and she tried to take it out of my hand, which I obviously stopped her.
It was then that this woman started screaming saying that I would have assaulted her and that she would call the police.
Calmly I decided to sit and wait for the police, as I had nothing to fear if Brooklynn called the police, but the receptionist (Josephine) kept trying to resolve the issue of losing my exam order. That's when Brooklyn, seeing that I hadn't been intimidated by the threat of calling the police, gave up. She lost control even more and become a hysterical person, getting totally out of control, red, gasping and walking in circles and repeating insults nonstop to my person. Several times I was forced to be blunt with Brooklyn and even rude to her, in order to try to continue the conversation with the receptionist.
After an hour and a half, I was already afraid that my samples would no longer serve for analysis, I decided to leave, leaving my phone number with the receptionist and leaving Brooklynn even more hysterical.
CONSIDERATIONS:
1. I had to discard the samples because I was told they shouldn't be refrigerated, and I already had them out of the fridge for over an hour.
2. My appointment to review my exams will be on Monday and due to the total disorganization of the laboratory, I will not be able to present all the results that my doctor expects.
3. My doctor sent the exam request (several) to LabCorp, how can LabCorp not find this request, in the past two days before I received instructions to do that exam?
4. Could it be that such disorganization only happens in the order area? Or can it also happen in other areas? Could it be that my samples were lost, and, in their place, others were analyzed? Will my results be my own or will they be someone else's?
5. Will this disorganization be in all LabCorp units in the Seattle Area or is it specific to this unit?
6. Should a person as unbalanced as Brooklyn be working with people in a health facility?
After two operations and 6 months of chemotherapy, during the next 5 years I will have to do several tests from time to time and the least I hope is that this happens in a place that I trust and that I don't need to stress more.
Unfortunately, due to all the facts described, LabCorp is neither a trustworthy nor a friendly place in my current understanding.
I hope LabCorp will review its procedures preventing more people from having the same feeling as I do today.

I began working at LabCorp right as COVID-19 began. I was hired for a Massachusetts site for second shift. Instead of company delaying my start they had me driving to a different site, in a different state, different shift everyday. This made scheduling any appointment impossible. Still, I hung in there. I was placed for 3 weeks at a location where Spanish was the first language of coworkers. I am not Spanish, I don't speak Spanish. Since COVID-19 was at its peak we just sat there for hours. Two Spanish women had bluetooth device on their ears, and were FACETIMINING their friends, speaking loudly in Spanish all day. Any sort of VIDEO Chat, video recording is strictly prohibited by HIPPA. When patients would come in they could be seen and heard discussing personal medical info by whomever was on the phone. All this occurring while I was taking an online course about work ethics, and workplace harassment. The main topic of the course was "It is considered unethical or harassment to continously speak to one employee in a language that is not understood or spoken by another employee. " when i was finally placed at my location I had to take my 1 and only break 1hour into shift because the first shift ends an hour after my start time. I was not only drawing blood, I was centrifuging, aliquoting, poring off urines, entering orders, chasing down a team of 7 Medical Assistants for specimens that i had to enter before end of my shift. Every single night I had to stay anywhere from 35 minutes to 2 and a half hours late because I was the only Phlebotomist. At beginning of my employment LabCorb did not have Phlebotomist testing people with COVID-19 symptoms. Patients were stabbed and drawn outside by another company. But when that company wasn't available I started noticing COVID-19 NASAL SWAB ordered on requisitions. When I inquired about this I was told " They only were showing 2 symptoms, so it is ok." I knew it was because drive-thru testing was not available that day so doctors would swab, then send patients who may be infected to me to draw. In the evening there wasnt social distancing, patients would be 15 deep waiting for me 1 Phlebotomist to enter orders, draw, spin, aliquot, etc. Daytime limit was 3 patients in only. When i would ask for help because I was staying too late, social distancing wasnt occurring, I was told to not sanitize after each patient, do not enter orders till after all patients left etc. So, basically cut corners so patients don't have to wait so long, but also patients wouldn't be able to see what their insurance may not cover, and what they would have to pay as patient responsibility. Extremely unethical, and dangerous. I was expected to do the work of 4 people and stay until every sample was finished regardless of only being a 30 hour employee. So I worked 39 hours, or 42, hours even though I was told " Once and awhile you might have to stay 25 mins to half hour late." LABCORP IS A HUGE COMPANY WHO TREATS EMPLOYEES AWFUL, and HAS ZERO INTEREST IN PATIENTS QUALITY OF TREATMENT. LABCORP CARES ABOUT MAKING MONEY ONLY. I finally quit after a 350 pound man came barging in my draw room while I had a needle in a patients arm complaining he had been waiting 15 minutes, and it doesn't take that long to draw blood. Of course he didn't understand or know that i had to lookup, enter, print out and explain to current patient imperative instructions on 12 stool samples she was doing later that night, before I took her blood, and had the doctor, or 1 of the 6 Medical Assistants taking the time to find correct codes for tests the blood draw would have taken only 5 minutes
And if Labacorp had replaced scanner for medical cards and credit cards as i asked many times, my computer wod not have wasted 2 minutes SEARCHING FOR SCANNER, that didn't exist.

Labcorp

5555 Reservoir Drive

San Diego

March 12, 2024

11:15 AM appointment

I had my blood draw as stated above. The staff who drew my blood was very nice. However, the way she drew my blood was very painful. Upon removing the bandage on the point of draw, I sustained a coin-size dark black hematoma. I've been using Labcorp for decades, and this is the first time that this has happened to me. The staff in question probably needs more training and care in drawing blood.

Date: 12/1/2023 Time: 11:00 AM

​The first thing he did was prop open both doors to the facility to The Charleston Ave Labcorp. It was very cold, and the air was blowing hard.

We are not out of the woods with Covid, RSV Pneumonia. I am a senior citizen and I am getting over the flu.

In addition, his demeanor, and speech was crude, short; like as if I was bothering him.

His boss, and supervisor need to speak with him, and make it clear that he is there to be of service to the PATIENT.

Be more cordial, I hope he is capable of doing that.

On 11/4 I took my daughter for bloodwork at the Stony Point, NY location. While we were checking in at the check in station, we were told that they were not receiving walk ins anymore. The person at the reception told us to go to Pomona, NY location, where there were 2 lab stations. According to him, he just spoke to his Supervisor and the Supervisor told him to direct people to Pomona. We drove to Pomona and when we arrived the check in station was blocked. I tried to explain to the receptionist that we were sent there by the Stony Point location. It was difficult because this person kept cutting me off and interrupting when I was talking. She told me Stony Point should not be sending people to her location and they were too busy to take any walk ins. She showed me the contact information for the Supervisor. I called the Supervisor and left a message. I was waiting for the Supervisor to call back. Two business days later, no call.

I had a routine urinalysis to verify I'm taking the Oxycodone my doctor prescribes for me. My Medicare Advantage insurance explanation of benefits included: Pathology Test 80307; Pathology Test G0483; Venipuncture 36415.

Total amount paid by IBX to LabCorp $259.01.

Results included Chlorphenearmin, which, so far as I know, is not a controlled substance. Also, I certainly did not have blood drawn. In addition, a routine blood test can be obtained from a private lab for well under $100.00.

Date of Service 8/21/23

LabCorp Raritan

Claim #[protected]

ID [protected]

I went to the Labcorp at 420 Rowland, Covina, CA on Monday 9-25-23. I had an appointment at 8:30 am and I kept waiting to be called in. I finally went up to the desk and told them I had an appointment. They checked my paperwork then wrote the time and highlighted it. I asked if they forgot about me since most people there are walkins. They said you'll be coming up next and didn't seem to care that almost everyone in the waiting room had been called in. I waited for 40 minutes.

A few months ago, at this same Labcorp I had done a bowel sample test. It said to drop it off at the lab, but when my husband tried to leave it off, they made him wait until they called him. They then instructed him to go and drop it in a box. He was there for 30 minutes just to drop the test off. I have been going to this location for years and don't appreciate how bad they've gotten.

My son receives infusions regularly, and we have to check his bloodwork at the same time. Every 8 weeks I drop off his blood at the same LabCorp.

On September 1st 2023, I knew I was running later than usual to drop off his blood, but not after closing hour ( 5pm)

I got there at 4:53pm but the doors were already closed.

On my way there I was trying to call them, to make sure they won’t leave early, but only the answering machine came on.

That was 15 minutes before closing time and I called 3 times. Us patients count on that Lab being open and get our blood results.

Mind you, on their answering machine they state they close at 6pm, only on the door they have a sign saying closing hour is 5pm.

I am so very disappointed. A LabCorp office should not have the right to close before official closing time.

I called this company SIX times, yes SIX times and every time someone would answer, obtain my information, hear my billing issue and the phone would hang up. I used 2 different devices, thinking the poor connection was because of me, but no they HUNG UP! I finally was able to talk with someone long enough to request a supervisor. The call was being transferred to the supervisor and again the phone hung up. This is extremely frustration, unprofessional and I do not want to have to interact with this company. I called because of an online bill pay issue and still the issue is unresolved and I can obtain what I need for my FSA account. This is unacceptable. I would not recommend this company.