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My husband went for annual routine bloodwork on 02/02/204 at LabCorp. We were billed $103.50 which I assumed was our responsibility. I paid in full using my FSA account through Horizon MyWay (I have Horizon BCBS of New Jersey coverage).
I later discovered that the bloodwork should have been included in my coverage (I was told it was a "coding error"). LabCorp was promptly contacted in mid-May, and they confirmed for accuracy and indicated a refund check would be issued. This was in May.
It is now 08/08, and I am still awaiting the refund. I was initially told a paper check was mailed to my insurance company (to be deposited in my FSA account) on 06/28, then 07/03, then 07/11. I called LabCorp yesterday with Horizon BCBC and was advised by Jeffery Conrad, Patient Customer Service Supervisor, and he advised that apparently the check was never sent. He was given instructions to contact Horizon MyWay to maybe consider an electronic transfer to expedite a quick resolution. Jeffery Conrad's e-mail is [protected]@labcorp.com
I found out today that he did contact HorizonMyWay but only advised a check was mailed via USPS (no additional information provided). That contradicts my conversation with him yesterday when he told us the check was never mailed. Good grief!
I must have spoken to LabCorp 20+ times since May. Every time I call I get a different answer. I find this unacceptable, and if they do it to me, they do it to others. I would like resolution. I can be reached at [protected].
My case is quite simple - a refund due to me for payment of a service that is covered under my health plan. LabCorp agreed I am due a refund and they claim they are sending a check...a check no one ever receives. I would be happy to provide whatever documentation is required.
Claimed loss: 103.50
Desired outcome: I would just like for them to issue the reimbursement to me directly or HorizonMyWay. They keep on telling me a check has been sent....but months have gone by and nothing.
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LabCorp has turned a straightforward refund into an ongoing headache. You've been impressively persistent in chasing down what’s rightfully yours, only to encounter conflicting stories at every turn. It’s frustrating to be stuck in this loop, especially when you’ve been told multiple times that the check was on its way. Hopefully, they’ll finally cut through the confusion and deliver the refund you’ve been waiting for. Here's to resolving this matter once and for all.