LabCorp
Reviews and Complaints

Labcorp cannot find lab order. This occurred three time in past 12, months. Scheduling an appointment is unacceptable secondly after arriving for scheduled visit for routine lab work the Labcorp assistant say they cannot find lab order. I call my doctors office ( John Muir Medical )and was told the order is in the system but Labcorp states they cannot find it. This has occurred three times to me in the past 12 months. I am also com[plaing about their scheduling process. Very cumbersome to schedule an appointment. Locations randomly closed.

On June 8th, 2021 I visited the Labcorp office on Enterprise Road in Orange City, Florida. My appointment was for 9am. I texted to let them know I was there. According to their instructions, I would be texted when the Tech was ready. When I received the text, I reported to the front desk where I was told to have a seat. It was 15 minutes before I was summoned and then another 5 minutes in the room where the draw was to take place. The facility was very cold which caused my veins to constrict. The blood draw was painful and as I found out later, the sample was hemolyzed. In other words the results were rendered invalid. Instead of clearly informing me of the problem, they just sent the flawed results with only cryptic explanations next to selected values. I have been trying for 2 months to speak with someone at Labcorp about what happened. Their switchboard operator and customer service reps were either rude, unfriendly, or unhelpful. All I asked for was a call from someone in authority at labcorp to share this story. Originally, I was told I would receive a call within 24-48 hours. It never happened. What do I have to do to get a phonecall? This will be my last attempt at being nice about this. Thank You.

Dear Sir,

I am going through stomach complications and need urgent treatment. I have dropped a stool sampe at LabCorp facility at Middle brook Germantown MD on July 9th around 3:35 PM

It has been more than 2 weeks, did not get the result. I contacted the LabCorp customer service they could not find the sample. This is the second my stool sample was lost.

I am waiting for the treatment based only the result. I am not sure where else to complain.

On 7/22/2021 @ 6:10am I went to LabCorp @ 534 2nd Ave, Ste 104, Collegeville, PA 19426. I walked in unknowing that we were still required to wear mask although I was vaccinated. The lady behind the desk said you must have a mask in here. I apologized and said I did not have one and that I was vaccinated. She raised her voice and ranting about people coming in the facility with out a mask. There is a sign on the door that reflects a mask. She proceeded to give me a mask which she was not happy with doing so. Continued to talk to the customer she was waiting on about me while I sat in the waiting room. I was only sitting for 2min until another lady called me to be checked in. Upon checking in I asked for the lady next to us her name. She stopped helping her customer flew her heard around the cubicle and proceeded to spell her name to me 2x. And said do you have my spelling correct. I can also spell my managers name for you. I said no thank you I have this and please note I will be reporting this for poor customer service. She proceeded to talk about me to her customer. I asked several times to please stop talking about me and to continue waiting on her patient. I then proceeded to talk to my person and explain what happen. I explained all she had to do was give me a mask. Shethen stopped what she was doing and began raising her voice saying STOP LYING STOP LYING We have notice all around you have to wear a mask. LOUD... This was extremely humiliating and unprofessional. She was not waiting on me she was with another customer and continued to provide poor customer service to her patient and continue to interrupt me from providing detail information to my representative. My lady was able to answer my questions regarding my blood work however with her interruptions.
I am a customer and my experience with how she was horrible. To be belittle and called a LIAR and be talked about to 2 other patients was uncalled for and very unprofessional.
she is working in a professional medical field. To act the way she behaved is uncalled for... She has no clue why patients are there and for what reasons they are there. I am going through some heart issues and to be screamed at about not having a mask. Was so uncalled for and the HIPPA -CONFIDENTIALITY - Talking to other customers about me. I said to her please do not discuss me to your customers.

It's ridiculous when I go just to get us a blood draw for a test that I need done that I get a complete attitude from the get-go just being told "PAPERWORK!"
Then just papers thrown at me to be signed without any comments or words used and then when I sit back there to get the blood draw nobody talks I ask questions nobody answers me and treated like a second-class citizen and I'm tired of it I'm absolutely sick and tired of it every time I go into the Georgetown Road Eldersburg location this is how I'm treated every time. And I'm sick of it!

I was driving on Josey Ln near Beltline in Carrollton at approximately 5:30pm. The driver in the Labcorp vehicle swerved and cut me off twice. He then pulled next along side to me and started making hand gestures to me and my wife said he appeared to be very angry. This went on for about 2 miles and because I was concerned for the safety of my wife I proceeded on and made a turn on a side street to distance myself from this driver. Being that I am a LTC holder I found it best that I take a different route rather than have to confront this angry individual. Chevy Equinox Tx Lic # MYW-5808. Thia type of unrational erratic behavior should bot be allowed as it poses a great threat to public safety!

I was driving in traffic yesterday when a labcorp courier swerved out of his lane and into mine without signaling. The driver almost hit my car. Fortunately the breakdown lane was open to I was able to navigate to safety. I was able to get a couple of pictures of the car and license plate before he sped off. We were on I-287 heading East / South at the time.

There is a courier named Craig who delivers specimen to the UT Medical Center Pathology/Cytology department which is a LabCorp grossing lab. Craig needs to arrive by 10:15 and he does, but he just sits in his car running out his clock. He just looks at his phone and does not come inside. He prevents patients' specimen from being grossed and processed. This delays patients' results 1 day to days if this occurs on the weekend. This specifically happened on June 18th, 2021.

At the Edgewater, MD facility this black technician did not follow procedure and was rude. After i filed a complaint She and her whitecoworker then filed a defamatory police report saying i threatened them. They did it to retaliate against me. These companies have our DNA and power they probably discriminated against me for being gay. EXPOSE THEM

This afternoon I took my 91-yr old father in to have a UA done. Your sign-in process was a pain in the arse and sent both our PB's through the roof! When did it become acceptable for a medical facility to not have people greeting patients and assisting with getting them signed in and ready for lab work?!? The waiting area is less than friendly and that sign-in situation is a total insult! How about your high paid CEO's take a cut in pay and you hire someone to staff your front desk? You know, like it used to be! The whole situation reeks of just another way for a corporate entity to do away with jobs and pad the pockets of the big guns! If we find there is another alternative to your lab, you can bet we'll be requesting that our medical providers refer us elsewhere! We were not the only people who were disgusted, but it's doubtful the other "older" woman will take the time to try to find out how to file a complaint online, since no comment forms are provided in the waiting areas. Staff, once we actually saw someone, were professional and kind, but you really should do something to improve your check-in situation!

I am Pinaki Bose, a long term admirer of the esteemed Labcorp organization. This time I am writing this on behalf of my wife - Mrs. Tanima Majumder (Age : 30). Yesterday on 29th April 2021, I took her for doctor prescribed blood work in Labcorp (600 Pavonia Ave, Jersey City- NJ 07306) . At about 12 Noon, when the needle was inserted in her left arm joint, she felt like an electric shock in ring and middle finger and immediately it got fully numb. This is very much unusual as she has gone through many blood work throughout her life, but never experienced this kind of electric shock feeling and numbness. She felt like her nerves may have been damaged which led to the unusual pain and numbness. The phlebotomist mentioned that she will not take blood and asked us to leave and "go scream at home". She came back in pain and numbness on the fingers and along with that shattered by the ill behavior of the staff. It has been a horrible and badly physically painful experience. Today also she is not able to use her left arm much.

I hope Labcorp should take necessary action for this unwanted and painful experience followed by such an irrational and ill behavior. We have never expected this from a renowned organization like Labcorp. Now I am doing multiple doctor visits for my wife with the pain in left arm which has made it partially unusable.

Kindly let me know if you need any further information.

I had an appointment scheduled today for the lab Corp located in the Walgreens located at 1408 Delsea Drive Woodbury NJ. I was told by employee that she was unable to look up my prescription and than she said she tried but that it had expired 2 days ago. Upon calling my dr office this was not correct. I waited 2 hours and went back and again was told they cannot unable yo locate my prescription prescription. My dr sends another prescription electronically and so I go back yet a 3rd tine. The girl was very rude and it is clear that either she is not willing to assist me or just incapable of doing her job. However I was able to go to another lab Corp and they were able to assist me without any issues

I had to take a drug test for new employment and it was a nightmare. 1. On 04/25/2021, was told by customer service that a faculty performed the test on a Saturday, however once I arrived was told it didn't. 2. 04/26/2021, Found another location to go to on Monday and the information that was provided by LabCorp states that the facility started testing at 7am, however once I arrived at 13944 Baltimore Ave. Laurel, MD at 7:30 was told it didn't start testing until 10am, needless to say I have to hold my urine and had to drive all the way to Washington, DC and by the time I was able to take the drug test it was 9:46am. Because of e having to hold my urine I developed a UTI and had to go to the ER.

Multiple incidents with the same employee at the LabCorp on First Colonial Rd in Virginia Beach.
I am a PA in Gastroenterology up the street from the LabCorp facility. I have sent multiple patients there to have an H. pylori stool test performed and have received complaints from 4 of them that the man at the accession desk is extremely rude and will not explain the proper method to collect the sample. When the patients have brought back their samples, they have just been told that it was collected wrong and the sample is discarded. That is not helpful to the patient or the treating provider. I have started to send people to another facility even though the LabCorp office is far more convenient for patients here.