LabCorp
Reviews and Complaints

I recently had an experience with LabCorp that left me feeling frustrated and disrespected. I received a bill for lab work and promptly sent a check via mail to pay it off. According to my bank account transactions, the check was received and cashed on time. However, for the next two months, I continued to receive "past due" notices in the mail.

After some searching, I finally found a phone number for LabCorp's billing department. It wasn't easily accessible and wasn't even listed on the bill - only a fax number was provided. When I finally got through to a representative, I was met with a dismissive and condescending attitude. The representative immediately stated that my account had a "ZERO balance" and seemed to want to end the call as quickly as possible.

I tried to explain that I was still receiving past due notices and that my bank showed the check had been cashed, but the representative continued to repeat the same phrase about my account having a zero balance. It was clear that he wasn't interested in helping me or even listening to my concerns.

As a customer, I was left feeling disrespected and frustrated. It's important for companies to understand that their customer service representatives are the face of the company and can greatly impact a customer's perception of the company as a whole. It's crucial to hire professionals with proper etiquette and to provide them with the support and resources they need to deliver high-quality customer service.

In conclusion, while LabCorp may provide quality lab work, their customer service left a lot to be desired. I hope that they take steps to improve their customer service in the future and treat their customers with the respect they deserve.

I went to LabCorp in Bryn Mawr, PA for some fasting labs and boy was it a hassle! I tried to make an appointment online, but the earliest they could schedule me was a whole month away at 1 pm. Can you believe it? And there were no early appointments available for months! So, I took the appointment and when I got there, I checked in on my phone like they told me to and got a confirmation text. Then, I waited in my car like they instructed. But after 45 minutes, I went inside to ask when they would take me. The front desk person told me that their Internet was down and they couldn't see anyone until someone came to fix it. They said I could wait indefinitely or come back another time. What a waste of time!

The next morning, I decided to try my luck and walked in without an appointment at 8 am. To my surprise, they took me within a few minutes! There were only two other people there who also walked in without appointments because the LabCorp site wouldn't schedule them properly. The front desk person, who was also the phlebotomist, was rude and seemed to be the only employee working there. It was a mess!

To make matters worse, I got a bill from Blue Cross denying my claim for the blood work I had done there. They said I was responsible for a $646 bill! I called BC and they looked into it. It turns out that LabCorp had submitted my claim to the wrong insurance company. What a total fail for LabCorp on every count!

Unfortunately, I have to keep using them until I'm eligible for Medicare in 2 years. But if you have another choice, don't use them!

I had a really bad experience with LabCorp a while back. I used to work for them when they were still called Roche, and my boss, Gloria Anderson, was a real piece of work. She was always rude and sarcastic, and she seemed to take pleasure in humiliating people, especially if they were gay like me.

I worked as a courier for LabCorp, and I was always on time, dressed well, and took my job seriously. But for some reason, Gloria never seemed to like me. And when she found out I was gay, things got even worse.

One day, one of Gloria's colleagues, a guy named Pat who was also a gay hater, decided to sabotage my work by hiding some test kits and paperwork that I was supposed to deliver to a medical office in Dallas. That night, Gloria put the paperwork in my basket with the other paperwork, making it look like I had missed it. When the medical office complained, Gloria called me into her office and accused me of being incompetent and stupid. She yelled at me for several minutes, wrote me up, and told me I was on thin ice.

Later that day, I found out from a friend in the office that Gloria and Pat had planned the whole thing in her office. I was so angry and hurt by their actions that I decided to quit and find a better job.

It's really frustrating to think that people like Gloria and Pat are working in the medical field, where people's lives and health are at stake. LabCorp needs to do a better job of screening their employees and making sure that they treat everyone with respect and professionalism. People rely on LabCorp to get accurate and timely results for their medical tests, and they shouldn't have to deal with this kind of nonsense.

Overall, I would not recommend LabCorp to anyone. If you're looking for a reliable and trustworthy medical testing company, there are plenty of other options out there. Don't waste your time or money with LabCorp.

So, I had to go to LabCorp to get my blood drawn. It's not my favorite thing to do, because I have a tendency to faint after getting my blood drawn. I told the lady who was going to draw my blood about my past experiences and she didn't seem to care too much. She just told me that I think about it too much and to not think about it. I mean, easier said than done, right?

When she started drawing my blood, she kept telling me to not think about it. I mean, how can I not think about it when there's a needle in my arm? Her approach was not helpful at all. In fact, it made me more anxious and scared. When she was finally done, she noticed that I was crying and shaking. She didn't seem to understand why I was so upset and just rushed me out of the chair. She even told me to leave. I was in shock. I couldn't believe how insensitive she was being.

The other lady who was working there asked if I needed juice or something, but the lady who took my blood told her no and that I just didn't like having my blood taken. I mean, come on. My reaction is not uncommon for someone who has just had blood drawn. I don't understand why she couldn't be more understanding and helpful. Her behavior was not only insensitive, but it was also dangerous. I could have fainted in the parking lot or while I was driving home.

I ended up buying juice from Walgreens and sitting in my car for about an hour while drinking it and trying to calm down. It was a terrible experience. I will never go back to LabCorp for blood work again. It seems like this specific location wasn't the problem, but the people that the company hires in general. Someone should probably look into that.

So, I went to LabCorp to get some blood work done for my 7-month-old baby. The phlebotomist was not very friendly from the start. When I asked her to give me a few minutes to finish nursing my baby, she seemed annoyed and had to come back to the door to hear us. Then, when I asked for a warm compress for my baby's tiny veins, she said they don't do that. I mean, come on, denying a warm compress for a 7-month-old baby should have been a red flag right there!

When the second tech came in, they put a tourniquet on my baby's bare skin for the third time. I mean, you don't even do that to adults! At least she should have used the sleeve that was right there. After the third vial of blood, I asked her to loosen the tourniquet already, but she raised her voice and told me that she knows what she is doing. I loosened the tourniquet myself and told her that my baby was getting a hematoma and the blood would not flow since it was occluded. I'm a nurse myself and used to drawing blood, so I know what I'm talking about.

The phlebotomist got upset that I loosened the tourniquet, and we only got a little bit of blood for our fourth vial, but I'm okay with that. The other three vials were good for the main tests. What I'm not okay with is her telling me, at the end, that I'm gonna have to go somewhere else as she doesn't have enough blood. What!? It sounded like she was going to sabotage my son's specimen, and I hope I'm wrong.

I've never had issues with LabCorp before, and I always use it. But please educate your staff on basics and attitude, and listen to the parents as we know our kids better than you. This is not rocket science.

6/20 double payment was made on Invoice # [protected]. I reached out immediately when I saw this and was told to call back in a few days as they did not have record of duplicate payment. I called back on 6/23 and double payment was acknowledged. I was told that a refund would be processed and it would take 5 to 7 days for me to get the refund. I asked for email confirmation that the refund was initiated by Labcorp, I have had issues previously with billing, and was told that they do not give confirmation that the refund has been started. This is not acceptable.

I am the Lab Tech for Rappahannock Area Health Department in Virginia. I work several different location in my district and for several months our specimens have been rejected. For example: I had 4 Lithium Heparin blood tubes that were hemolyzed by the time they reached the lab, Just Tuesday all my specimens were frozen by the time they reached the lab. I do not freeze my specimens unless test specifies. This is the confirmation number 3143-0D7B065 for the specimens that were frozen and rejected.

On February 18th I went to the Labcorp on Stevens Forest Road in Columbia, MD. I went in with my form for my company's Biometric screening. This test is done at no cost to me due to the company's preventive care policy. Evidently, there was an old order from my primary care doctor, who has not been in practice since January of this year. No one asked them to do the test from my primary care doctor. It was old (from last year) and no longer needed since she was no longer in practice and I did not have a new physician yet. I was only getting my biometric screening done. That is the only paperwork that I submitted to have done that day.

They never asked me about the other test that was in the system. I have tried several times to contact them on this issue, but no return calls have been received. Since I did not ask them to do that screening, I will not be paying for it. it did not go to my doctor and so it is to me is Null and Void. Please correct this as soon as possible.

I have to complain the labCorp 2999 Princeton pike Lawrenceville nj , the black ladies, they did terrible jabs, they did 4 times wrong tests to me last two years ago , now they did it again , twice, are you trying to rid of my money, I showed them right test on the phone which the doctor sent it to me, they still did wrong, l believe your guys try to rid peoples of, I will contact my lawyer for the legal advice.

I am an employee of Activate Healthcare and we submit all of our labs to Labcorp in Charleston, WV. on 5/3/2023 we collected a specimen to test for a bowel situation that the patient was having but the test code was a code that Labcorp didn't perform so they contacted the Nurse Practioner and another test was added the next day which was 5/4/2023. After a couple of days of checking the website for results; 5/9/2023, we finally got a fax stating that Amelia Clark, which is me, reported 5/09/2023 an add on testing and it could not be completed because there was in proper handling of the specimen. When I called to check on this rejection by the NP I was told by a worker, via telephone, and after confronting the situation did the telephone agent admit their wrong handling and not mine. She said the "specimen was thrown out," and that was why it could not be tested, but that was just the form they sent out instead of telling the truth. I could have lost my job or anything had they not have been so understanding. The patient traveled hours to have that test and they tried covering it up and also blame me. So many people were dragged into this and they din't have to. It makes us not believe any type of tests results that ever come from that organization and if you can't trust them who can we trust. I am disgusted with them and I want them to be reported and reprimanded because since working here for 6 months there have been at least three situations that have occurred with Labcorp rejecting specimens du to their mishaps and today was the nail in the head.

Today I went to do labwork at Walgreens located at 11700 SW 120 St Miami Fl 33186. It was 225PM it states offices closed at 3PM.

However all machines were already turned off outside to check in. Knock on the door no answer.

Then a patient was walking out of the office and the door finally opened.

He told me that it’s too late he has to leave at 3PM will take 20 minutes to check for blood clout and another 20 minutes to process the blood that will make him leave after 3PM.

I ask him why does it states then the office closes at 3pm and the place was empty no one else was there and it stated online that you take walk-in when I tried to book an appointment online. What a joke.

Waisted time money and gas to get there before 230pm.

Hi, I took lab orders from 2 different doctors to LabCorp on 4-7-23. I had been told previously that if the same test is ordered on 2 different orders, it would only be run once. Not only did LabCorp run the same test for each doctor, but they came up with different results. I called and was told that doctors cannot share results, so it has to be run for each doctor and that the difference in results is because the blood had been sitting longer for one test than for the other.

I want to file a complaint against the receptionist at this address she threatened me with failing my test and when I went in for the test she was a rude racist and I said I didn't know anything and I was being mean and then when I finished the test I said you need to be polite to me and she used a racial slur and said I'm going to fail my test and I don't think she's qualified for her current job I need you to check out this receptionist

I turned on my stool for testing on March 17th. My OVA parasite results are not in yet. This is absolutely ridiculous. Apparently LabCorp has not concerns for their customers. My doctor is not able to treat my condition because we are still waiting for Lab Corp. Now I know, for my next test I will choose Quest, Labcorp is not reliable. Thank you for caring about my health.

Labcorp - 4704 Ambassador Caffery - Kids Speciality Building - Lafayette LA

Date of Appointment - March 22, 2023

If Labcorp opens at 7:00 a.m., then be ready at 7:00 a.m. I arrived at 6:53 a.m. as well as another lady. No one at the desk and the kiosks not turned on in order to check in. Nurse finally strolls in at 7:00 .m. Front desk girl finally gets to her desk at 7:05 a.m. and finally turns kiosks on. Uncalled for. More people arriving. These people need to be at their desk no later than 6:50 a.m.

So at 7:20 a.m. I am finally called back. 20 minutes later! Person looks like she still unsleep, rude, no smile, after she takes my blood, tells me to leave. This place is so unprofessional. Even the front desk girl is monotone and not friendly. You need to fire everyone over there and rehire people that want to work. What you have over there is not what you want representing Labcorp.