LabCorp review: Lack of triage protocol at labcorp

Friday, May 24, 2024

Tallahassee, Florida

To: Complaints Board

https://www.complaintsboard.com/new_complaint

Subject: Lack of TRIAGE protocol at Labcorp.

From: Gilmar Rodriguez-Pierluissi

P.O. Box 12801

Tallahassee, FL [protected]

[protected]

The following incident happened today at LabCorp, located at 2477 Tim Gamble Pl. Ste. 102, Tallahassee, FL, 32308, Phone: [protected] Fax: [protected]. I was the first person admitted into the lab at 6:30 AM; I checked-in the LabCorp system by scanning my driver license and was the first person called by the receptionist. The receptionist could not find my standing order so, I immediately called the UF Shands Liver Transplant Hospital. They faxed my standing order to LabCorp and the fax was received by the supervisor (called Kimberly) around 7:45 AM. Still my name was not called by a Labcorp lab technician so, I talked with Kimberly around 8:30 AM and explained to her that I am a liver transplant recipient and that I must take my anti-rejection medications at 8:00 AM (and that I was already exceeding this time-limit, waiting for a Labcorp technician to call me). Still, they kept me waiting until 8:45 AM and once again I talked to Kimberly and asked her if she understood the concept of TRIAGE. I took my medications at 8:45 AM and told Kimberly that taking my medications would invalidate the blood test, because I must do the blood test while fasting. I told her that I would file a complaint against her for gross negligence. My purpose here is NOT for her to lose her job. My purpose is to have Labcorp train their lab personnel better about the concept of triage, and that some situations have precedence over others. I would appreciate it if someone representing the leadership at LabCorp contact me, so that I can get some feedback from you to make sure that something is done about this issue. This should be an important caveat in your protocol about attending to your customers’ needs. Thank you.

Gilmar Rodriguez-Pierluissi

[protected]