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Acute Hearing
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Acute Hearing Complaints 1

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Acute Hearing I have been a customer of Acute Hearing for over 5 years and have been satisfied with the hearing aids I purchased from them

I have been a customer of Acute Hearing for over 5 years and have been satisfied with the hearing aids I purchased from them. However, last year I learned about hearing aids that can be programmed through a cell phone and decided to try them out. I went to Acute Hearing and ordered a pair to be delivered to my house. I paid Greg A $4,198 for them and they arrived on 1-17-22. Unfortunately, I was informed that my current Samsung cell phone was not compatible with the new hearing aids. Greg went online with the main office for Acute and printed me a list of cell phones that would work with my new Acute hearing aids. I then went to Verizon and purchased a new Pixel cellphone from the list. On 1-27-22, I brought my new hearing aids and cell phone to Acute to have them programmed by ***. He showed me how the hearing aids worked with my new phone and I was pleased with the results. However, after a few weeks, I started experiencing issues with the left hearing aid. It would randomly cut off and produce a loud scratchy noise. I tried adjusting the settings but it didn't resolve the problem. I contacted Acute and they managed to fit me in for an appointment to have it looked at. *** didn't specify what was wrong but assured me that he fixed it. Unfortunately, the issue recurred less than a week later and I had to bring it back again. This continued to happen, so I asked *** if I could return the hearing aids. He called me a few days later and informed me that it was too late for a return. I was disappointed because I was not provided with any paperwork explaining the warranty for the hearing aids, despite paying over $4,000 for them. The paperwork I did receive states that they are made by Starkey, which I believe is the same company that owns Acute. I have filed a complaint with the ComplaintsBoard.com since I purchased the hearing aids through Acute. I also plan to reach out to Starkey if possible. Thank you, Fred R.

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About Acute Hearing

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Acute Hearing, a leading audiology center, is dedicated to providing exceptional hearing care solutions. With a team of highly skilled audiologists and state-of-the-art technology, they offer comprehensive hearing evaluations, personalized treatment plans, and a wide range of hearing aids and accessories. Whether you're experiencing hearing loss, tinnitus, or need custom ear protection, Acute Hearing is committed to improving your quality of life through better hearing. Visit their website, acutehearingcenters.com, to schedule an appointment and take the first step towards better hearing health.
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Acute Hearing reviews first appeared on Complaints Board on Oct 21, 2023. The latest review I have been a customer of Acute Hearing for over 5 years and have been satisfied with the hearing aids I purchased from them was posted on Oct 21, 2023. Acute Hearing has an average consumer rating of 1 stars from 1 reviews. Acute Hearing has resolved 0 complaints.
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  1. Acute Hearing Contacts

  2. Acute Hearing phone numbers
    +1 (513) 248-1944
    +1 (513) 248-1944
  3. Acute Hearing address
    421 Madison Ave, Covington, Kentucky, 41011, United States
  4. Acute Hearing social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 23, 2024
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