DNA Diagnostics Center
Reviews and Complaints

I received an email stating my results would be ready by 6pm on 2/26. On 2/26 I received an email at 4:53pm stating my results had been updated on the website. I tried to login from my phone and just came to a blank screen. I tried from my laptop and a blank screen came up stating "too many files open". I tried to login again from multiple different devices and computers and finally it listed "corrupted PDF file". I am unable to see my results.

I ordered a paternity kit on 1/09. DDC told me the kit would arrive in 2 days, it is now 1/27 and i have still not received the kit. I have emailed them, tried calling but never actually got to any who could help me just another person sending me on hold again. after several hours on hold i realized i had probably got scammed. If this company can't answer the phone or even get a paternity kit sent out this really makes me question the competency of their tests in general.

I asked the DDC rep for a DNA test photo, agreeing to a $65 fee for the image and 2nd day delivery. The package arrived on time, but without the requested photo. My call to discuss a refund with a supervisor was met with rudeness and a hang-up. An email followed, seeking reimbursement for the unfulfilled service, yet there's been no reply. I demand either my $65 back or the photo I paid for.

I ordered a DNA sibling test which arrived the next day I sent my samples off 12/10 and still have not Heard anything everytime I call I get voicemail I have left a voicemail everytime and still have not heard Anything have also tried emailing and no response I did recieve a text to call a number which I did only to have A recording tell me to enter my info and when I did said They have not received all samples needed I sent all samples Together on the 12/10 and should have received by now I'm hoping by leaving this maybe I can find out what is going on

I recently did a test offered through this lab called "Peekaboo". This is a prenatal gender blood test. I took my initial test and received a girl result. I decided to purchase another test, in which I received a boy result. Company promises a product refund, as well as a $100 gift card in the case of an incorrect result. Company called and refunded the test kit price, but will not reply to my email about the $100 gift card. Obviously one result is incorrect as I've received both, and Jason whom I believe is the VP told me verbally on the phone that the girl result was the incorrect one.

I have not received results from a DNA test I ordered, in September, from DDC DNA Diagnostics Center, of Fairfield, OH. I purchased the test over the phone, and received an invoice on Oct 3rd, stating payment received, and zero balance due. I received an email on Oct 21st stating that I should receive results by Oct 28th. I tried contacting Shamiya W, the lady I ordered the test from, but she has not returned any of my calls seeking clarification. I emailed DDC on Nov 8th to inform them I hadn't received any results. DDC replied the same day, and said I needed to call them to discuss. I've made several attempts to contact DDC, to answer any questions they may have, but I only get placed on hold.

I ordered an early gender detection kit called peekaboo. The website says it takes 2 days to get. After a week I contact the company which never mailed out my kit. At this time I asked for a refund which they refused. They overnighted me a kit. I was not happy but sent it back anyway. 2 days later I got a girl result. 5 days later my dr contacted me with my genetic testing results saying I am having a boy which matched my results from the competitor. I asked for a refund again because clearly they did not run my test correctly. (Several other woman received phone calls about a missed step I however did not) 2 days later I receive a phone call asking to send me another test to amend their results. I refused. I already have my results. I just wanted my money back for the hassle of having to wait 10 days to get my test and then getting heartbreaking results of the wrong gender. They told me I could not have a refund and had to wait for the birth of my baby and send them a birth certificate.

Hello, my name is John, I'm completing this as I'm trying to reunite with my daughter. We chose this company's paternity test, sold at a local store, believing it to be reliable. The kit offered expedited next-day results for an extra $30 on top of the $139 lab fee. We took the test, sent it in, and on March 16th, $169 was debited from my account. I awaited the results, but they never came, nor did the company reach out for additional information. Despite repeated attempts to contact them through calls and emails, I only encountered automated responses. On May 4th, after leaving a review, I noticed a second charge of $169 on April 21st. As of today, May 4th, I've yet to hear back from them.

I am an immigration attorney who found this company through a list of accredited DNA labs for US Citizenship and Immigration Services, which on Dec. 16, 2019, requested proof of a mother/son biologic relationship, with proof due 30 days later on January 15 OR proof that the testing was in progress. On Dec. 27, I paid the entire fee of $675.00 and delivered requested documents to company in timely fashion. They were aware of 1/15 deadline and promised to inform USCIS in timely fashion that testing was underway. On Fe.. 18, 2020, we received a denial of the immigrant petition that had been pending since 12/4 due to failure to supply the requested DNA information on time. I called and emailed the company which informed me they sent it Feb. 11 via *** and it arrived 2/13. This was 3 weeks after the due date. The last testing was done 12/30 for this case. We now have a denial and have to start over. Company insists it sent results to USCIS and to client. Client has not received report. I requested copies for myself and client on March 5 and was informed they would be ***ed to both but to date we have received nothing from this company. We have no evidence that anything was ever submitted to USCIS or sent to us. The *** number indicates a PACKAGE weighing 8 pounds was mailed under the tracking number they gave us. That is not a letter report required by USCIS. My client will have to start the entire process over again and has lost two years of processing. She and her son are irreparably harmed and have lost the filing fees of $535.00 with the government, the $675.00 for the DNA test, attorney fees, and a future with her son. The company has shown no evidence to us of their work and have caused this case to be denied.